Was required to pay for service with a promise that I would be reimbursed after collecting from…read moreinsurance. Still waiting for reimbursement. Called and got lame excuse that insurance has not been received. Still waiting after another month. Have to call again. In process of cancelling next appointment.

Very tentative to my needs he saved my eye sight. I don't know what I would have done without him.read more

Having previously only had my eyes checked at Lenscrafters or the like, The Vanderbilt Eye Clinic…read morewas a nice change of pace. However, it is BUSY with a capital BUSY. It has computerized check in which is fast, but you are still almost sure to have to wait, so bring something to entertain you. At least until they dilate your eyes and you suddenly can only see blurs in front of you. Which segues to my only complaint. I was unaware of the fact that the dilating had this effect, and I was not warned, which caused me to freak out a bit when it did happen. They do have a nice big TV on the wall, which I was able to see, but it was tuned to sports which I have no interest in. Still moving pictures are better than nothing! Dr. Felch was very friendly and never made me feel foolish about any of the questions I had.

Fast and easy check in. As everywhere these days the doctors are over booked and you will spend…read moresome time in the waiting room, however their waiting room is very clean & comfortable, at Vanderbilt they always offer Free Wifi.

I went in today due to pain in left eye. I've worked at doctors offices before so the 40 minute…read morewait was normal even though I got there 15 minutes prior to my appointment. They did normal lens test however not once did they explain what drops they were putting in my eyes. While I was waiting for the ophthalmologist I attempted to read a magazine to no avail. After being seen by the doctor I real9y eyes had been dilated. Not a single sole stated this was going to be done and no one offered those funky glasses you wear to drive in. Thank heavens i lived only 16 minutes away and I had my sunglasses with me.

I scheduled an appointment with Dr. Williams for my annual eye exam. Well, annual plus 25 years. I…read morehad been going to an optometrist for all those years and thought it might be a good idea to get a more comprehensive exam. I had been referred to Dr. Williams by a friend. The experience was excellent. Dr. Williams and his staff provided excellent care. Everything checked out fine. They took the time to answer my questions and Dr. Williams also provided me with helpful information about night vision issues. I didn't feel rushed at all. I won't wait another 25 years for my next appointment. I highly recommend this practice.

This was one of the best eye care experiences I've had in a long time. My son and I both have…read morecomplex prescriptions, and the entire team was exceptionally kind and supportive. The doctors were thorough and attentive, ensuring we each received excellent care. I was also referred to additional specialists for follow-up treatment and was able to receive immediate attention during my visit. Overall, it was a very positive and professional experience.

Was talked into getting progressive lenses. I tried wearing them for 2 weeks, and I could not get…read moreused to them. I could not see anything clear, near or far. I took the glasses back to have them verify it was the right prescription. They said it was. I said, well, I can't see anything and that they are useless to me. The response from the front desk was like, oh well. Now I am stuck with glasses that are useless, and can't get new ones with my insurance for another year. Stay far away from this place!

While the quality of glasses Eyecare Plus provides is always great, their staff situation is an…read moreabsolute mess. Multiple times I've come in the middle of the day for pickup and have found they are closed for no reason posted anywhere online or on the door. They also frequently lie about the status of any orders. I was told my new glasses would be ready after a week and after three weeks of no news I contact them and they just so happen to come in the next day. Same thing with a pair of contacts that they straight up admitted to forgetting to order. It's frustrating for a place to advertise pickup anytime but not actually have that amenity. Would recommend for their quality and pricing but if you value honesty and punctuality I would steer clear.

This store is horrible possibly worse than the green hills location. I'm assuming they don't…read moreunderstand customer service & value? I walked in to check in after going back and forth from the green hills location. As soon as i'm checking in to pick up my order another worker cuts me off and asks the employees what they want from Kroger. This is not the first time i've came to this location before the employees are taking food orders and/ or eating , unprofessional. The lady helping me was extremely nice, but while eating her candy drool hit the table from her mouth, disgusting. After all of this not only did they "forget" to tell me my insurance was out of network. I paid nearly 700 dollars and for compensation for all of this i was giving a spray cleaning solution, thanks i guess. Would not recommend

I will start with the fact that the waiting room is the size of a small closet. Arrived 5 minutes…read morebefore my appointment to a packed waiting room. It was my first visit and I was immediately concerned that I would be seen on time. Completed my paperwork and waited. Apparently they do your "pre-testing" in a room next door but I never made it to that stage. I politely told them to remove me from their system when I left after waiting for 40 minutes. Do not recommend.

The optometrist and staff was very courteous and helpful. Xavier was especially helpful . He…read morehelped me pick out frames and took the time to explain the different options available.

This place is absolutely terrible. I mean, the worst…read more First, they incorrectly diagnosed me with a hole in my retina. I went to a retina specialist and they said I 100% don't have a hole in my retina. Then when I went back to Cool Springs Eye care and told them they legitimately laughed at me as if it was obvious the specialist was wrong (who they recommended to me). Since then I've gotten it checked by multiple other Doctors and confirmed that there is no hole in my retina. Then they got my prescription wrong by nearly a whole point! When I told them that something felt off they acted bothered and told me there is nothing that they can do. Dr. Robin Brady in particular has the unique quality of being both incredibly arrogant and simultaneously laughably wrong about what he's talking about. I've never been to a worse eye doctor before, someone should seriously take his license away. Please steer clear and go to another doctor in town.

They cancelled my yearly check-up without notifying me. I drove 30 minutes to be told my…read moreappointment was cancelled and there was no way I could be seen. I would be more forgiving if the doctors or staff were pleasant, but alas they are not.

We had a great experience! Carl D, He was very professional, efficient, and got us in and out in a…read moretimely manner. What really stood out was his attention to detail and customer service. We were dehydrated, and before we even had to ask, he kindly provided us with water. It's clear that he genuinely cares about his customers and goes above and beyond to make sure they are comfortable. I highly recommend his services and would definitely return in the future!

I was in dire need of getting my eyes rechecked as my bifocals weren't up to par anymore…read more I was a little annoyed as I had an appointment and was there on time, but 3 other people were taken before me. When I finally got to the pre-test 45 minutes later, I was greeted by a nice young lady, Kelly, who took care of me 2 years ago. She was apologetic as they were running late. No worries after the apology. Then I finally got my eyes tested by another Dr. that I did not know. She has a soft voice and, as I am going deaf asked her to please use her outside, softball voice. We had a good chuckle on that. Well, my eyes had changed, but she was very helpful in explaining why and the pictures she took of my eyes she explained the dark spots. I was worried about how much just the eye exam was going to cost as I don't have vision insurance and wasn't ready to buy new glasses yet. To my surprise, the exam was pretty inexpensive. Only $59.00. Would I go back again? Absolutely. The clientele was very helpful and understanding and very nice.