While the quality of glasses Eyecare Plus provides is always great, their staff situation is an…read moreabsolute mess. Multiple times I've come in the middle of the day for pickup and have found they are closed for no reason posted anywhere online or on the door. They also frequently lie about the status of any orders. I was told my new glasses would be ready after a week and after three weeks of no news I contact them and they just so happen to come in the next day. Same thing with a pair of contacts that they straight up admitted to forgetting to order. It's frustrating for a place to advertise pickup anytime but not actually have that amenity. Would recommend for their quality and pricing but if you value honesty and punctuality I would steer clear.

This store is horrible possibly worse than the green hills location. I'm assuming they don't…read moreunderstand customer service & value? I walked in to check in after going back and forth from the green hills location. As soon as i'm checking in to pick up my order another worker cuts me off and asks the employees what they want from Kroger. This is not the first time i've came to this location before the employees are taking food orders and/ or eating , unprofessional. The lady helping me was extremely nice, but while eating her candy drool hit the table from her mouth, disgusting. After all of this not only did they "forget" to tell me my insurance was out of network. I paid nearly 700 dollars and for compensation for all of this i was giving a spray cleaning solution, thanks i guess. Would not recommend

Dr. Jones is the best! She has always strived and succeeded in giving me the best possible vision…read more She is caring and the staff has always been wonderful. They have a great selection of frames and fair prices. If you want the best this is the place to go.

Doc Jones = Priceless!…read more Lemme tell you, from the time you walk into the door till the time you leave, you'll wanna add her & staff to your Christmas card list! The staff is wonderful. After a brief view at a magazine, juuust as you get interested in an article, it's your turn. Oncr back there, give...oh, I day 3.5 mins., she will instantly feel like your BFF. But here's the thing... She makes you see again!! Dr. Jones recommended me to HER Lasik surgeon. In return, I'm pretty sure I had a "favourable" position w/Lasik dude. Anyhoo, I'm SO happy with the results! I'm just sorry that Doc Jones won't make any dollars from me for contacts or glasses!

Just a friendly welcoming and always return calls in a timely manner! Referred to them by Dr…read more Farmer! The hours are convenient as well! Hard to find pleasant places anymore!

They could not get my prescription right. Ladies at the front desk use to be very friendly…read more They've been replaced by ladies that are not friendly. Short and to the point. Fortunately, Murfreesboro has several Optometrist. I'll find one that is friendly and willing to help.

This was one of the best eye care experiences I've had in a long time. My son and I both have…read morecomplex prescriptions, and the entire team was exceptionally kind and supportive. The doctors were thorough and attentive, ensuring we each received excellent care. I was also referred to additional specialists for follow-up treatment and was able to receive immediate attention during my visit. Overall, it was a very positive and professional experience.

Was talked into getting progressive lenses. I tried wearing them for 2 weeks, and I could not get…read moreused to them. I could not see anything clear, near or far. I took the glasses back to have them verify it was the right prescription. They said it was. I said, well, I can't see anything and that they are useless to me. The response from the front desk was like, oh well. Now I am stuck with glasses that are useless, and can't get new ones with my insurance for another year. Stay far away from this place!

I've been going here for several years. Not sure what has happened to them over the past few years…read morebut visiting their office has become extremely frustrating. Today, I had an appt for 11:45. For the last several days, I've gotten text message reminders, voicemails, and emails reminding me of the appt. Yesterday, I was asked to come in 15 minutes early. This morning I rec'd a text that my appointment was moved to 11:30. I changed my plans around at work to accommodate. I arrived at the front desk at 11:25. I filled out one sheet of paper and they copied my insurance card. I sat down in the waiting room at 11:30. The waiting room had 5 or 6 people waiting when I arrived. I waited in the waiting room for 50 minutes. I asked the front desk why I was asked to come in early and my appt time was changed and no one had a clue. I ended up leaving. Based on prior visits, surviving the waiting room doesn't mean you are on the fast track to leaving anytime soon. Once you pass that hurdle, then you get to read the eye chart. Then back to the waiting room - or if you are lucky, on to your room....to wait. Then after 10-20 mins Dr Trapeni will visit. They you are rushed out to the saleswoman who pushes overpriced lenses and frames. Beware, she gets upset when you tell her you just need a copy of your prescription so you can order your glasses online for half the price. They have always quoted me $300ish on basic glasses with none of the fancy lenses and add-ons. My insurance pays $200 towards that amount. However, I learned a couple years ago, I can go online and get the EXACT same glass, plus all the upgraded lenses for less. For instance, had I gotten to see a doctor today, I was going to order online and get name brand eyeglasses (with upgraded lens) and sunglasses for $240 - TOTAL, that means only $40 out of pocket for TWO sets of glasses. This practice couldn't come CLOSE to that price. I wish I could say the extra expense paid for better service, but after waiting 50 minutes for nothing, I don't think that's the case.

Dr. Trapeni is an outstanding eye doctor. Having said that, it takes more than just the boss to…read moremake a good experience or a bad experience. Well, the front desk staff really makes a rough mark on this establishment. The main front desk person is abrupt, harsh, and inept. Sadly, this is making me not want to go back even though I really love the care of the doctor.

I love the medical care at VUMC. Go there for a number of issues. Staff are always attentive and…read morepatient, which is good because I always have questions. Highly recommended!

I have ordered contact lenses with them for a few years now, but have been frustrated with them the…read morepast couple times. It is extremely difficult to place an order over the phone, since nobody answers the phone or returns your voicemail. I'll be ordering them online through another busines from now on.

Oh my goodness!! Where do I begin?? Mr Steve is fantastic to work with! It has been a long time…read moresince I have worked with a professional optometrist that is honest to a fault and bends over backwards to help you, educate you, and give you a great deal! This guy does business the old-fashioned way! Honest, earnest, and meticulous. I love my new glasses! They fit, they are comfy, and they are durable! Plus, my refurbished sunglasses can't be beat! Yes, instead of selling me a new frame unnecessarily, he refurbished my old sunglasses as good as new! I couldn't believe how much of a conscientious and customer-focused man Mr Steve is! You will not go wrong trusting Mr Steve with your optometry needs!! He is simply the best. He also encourages routine follow-up visits to correct and tighten your frames as needed. I got mine in December and am due to stop back by soon! I am so grateful to have been recommended to him!! Thank you, Mr. Steve!!

MOD has been making glasses for many years. Steve is one of the most honest and conscientious…read morepersons I have known. An experienced Licensed Optician that really knows his trade. You can always expect the most professional service no matter what your vision needs are. Thank you Steve for your expectational service. R. Famawi

We had a great experience! Carl D, He was very professional, efficient, and got us in and out in a…read moretimely manner. What really stood out was his attention to detail and customer service. We were dehydrated, and before we even had to ask, he kindly provided us with water. It's clear that he genuinely cares about his customers and goes above and beyond to make sure they are comfortable. I highly recommend his services and would definitely return in the future!

I was in dire need of getting my eyes rechecked as my bifocals weren't up to par anymore…read more I was a little annoyed as I had an appointment and was there on time, but 3 other people were taken before me. When I finally got to the pre-test 45 minutes later, I was greeted by a nice young lady, Kelly, who took care of me 2 years ago. She was apologetic as they were running late. No worries after the apology. Then I finally got my eyes tested by another Dr. that I did not know. She has a soft voice and, as I am going deaf asked her to please use her outside, softball voice. We had a good chuckle on that. Well, my eyes had changed, but she was very helpful in explaining why and the pictures she took of my eyes she explained the dark spots. I was worried about how much just the eye exam was going to cost as I don't have vision insurance and wasn't ready to buy new glasses yet. To my surprise, the exam was pretty inexpensive. Only $59.00. Would I go back again? Absolutely. The clientele was very helpful and understanding and very nice.