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    Xfinity - Xfinity store, not a single rep on the floor. Wtf?

    Xfinity

    (102 reviews)

    4/22/2026: I brought an Xfinity Storm WI-FI Extender with Battery Back-Up due to the Battery…read moreBack-Up was non-operative into the Folsom CA Xfinity Store. Pablo, an Xfinity Store Representative, credited my Xfinity Account $60.00 for returning the Xfinity Storm WI-FI Extender with Battery Back-Up. After crediting my Xfinity Account, Pablo gave me a new Xfinity Storm WI-FI Extender with Battery Back-Up. Hopefully, the new Xfinity Storm WI-FI Extender with Battery Back-Up due to the Battery Back-Up will not be defective nor inoperative!

    I was just about to cut the cord... you know what I am talking about! My rising cable costs and…read morethen adding injury to insult waking up recently to find one of my favorite shows now requiring a subscription. Whatttt??? That was all the incentive I needed to get in the car and drive to Folsom Xfinity. This was actually my second visit to the Folsom Xfinity store location. About two months ago the microphone on my remote stopped working. Talk about a shock to the system. Having to hit all those buttons to get to where I wanted to go was not cutting it. I absolutely dreaded having to go to see if I could EVEN get a replacement remote. The Xfinity Yelp reviews were not encouraging. However, there was one very recent five star review which gave me hope. Arrived early afternoon to one of the local strip malls where Xfinity is located. I must confess when I walked in I was taken aback how large the area was. High ceilings with great lighting, a modern seating layout, and a very clean spacious feel. I was impressed. Not what I expected at all. But even more impressive was the employee who immediately greets you and performs a sort of triage if you will, to ask what your reason for visiting is. Ok. Now I am really impressed. I handed him my remote with my explanation and he literally walked a few steps and picked up a spanking new remote from a bin and handed it to me. Nice packaging too. I was almost in shock... LOL! That was wayyy too easy. Fast forward to my new problem/complaint. Sure exchanging remotes is one thing. But reducing my Xfinity internet/cable bill and my favorite channel dilemma is a whole different enchilada:)! Well peeps... miracles in the cable nightmare scenarios do happen. The exact same employee was greeting incoming customers. And by the way, a huge shout out for him. Super professional and nice. Engages like he really wants to help you. Tall, a little older than the employees he hands you off to. This guy is fantastic and represents Xfinity well. Yes there was a short wait... maybe 15 minutes before I was called to a counter for my turn. However there were only about three people ahead of me . I don't know what the experience would be like if there were more people ahead of me. Needless to say, I left within 10 to 15 minutes with a greatly reduced monthly fee and my show back on my watch list. Mission accomplished! No pain at all. Thank you to the Xfinity powers that be for finally putting the customer first. Because that is exactly how it felt. This was a life changing event. Ok... maybe I am being a little dramatic... LOL! But I bet every one of you can identify:-). I will be back in a year to review my current package for sure! Whew!

    Cornell Group - advertising - Updated May 2026

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