Karen is the greatest!!!…read more Waiting times are too long, especially for lab work. Also if you ever need to telephone anyone for anything other than an appointment, Good luck because most of the people you speak with are still learning to speak English and they talk extremely fast and low in volume. At the Schertz office, the front desk receptionist Ms. Hintz is always the most helpful and courteous person there is.

Waiting a Week for Blood Pressure Meds to be refilled. I was just there recently! None of my…read moreinformation as changed and I cant get a refill! I need a suggestion for a new practice!

My mom needed some extra care and rehab after a hospitalization. Sonterra Health Center was…read morerecommended by the hospital and her physicians. So, we selected it...sight unseen. Checking into the facility, I noticed it looked a bit old and had walls being repainted BUT it looked and smelled very clean. Despite this, I has my reservations about leaving my mom. It was the first time that we had been in a situation where we required extensive nursing care outside of our home. Then, I met Lela. She is a nurse manager at the facility. Immediately she sensed my apprehension. I expressed that I didn't want to leave my mom. She encouraged me and offered reassurance. She said, "Maybe the building needs TLC and we're working on it but, I guarantee you, the people here are the best at what they do and you're mom will excel." So, although I was hesitant, I left my mom, and returned the next day and the next day and the day after that.... What I witnessed was truly remarkable. Having been a patient and being a Nurse Practitioner, I can tell you that medicine isn't always kind...except at Sonterra Health Center. Every single staff member that the facility has amassed CARES for their patients. They take their lunch breaks in their patient's rooms if they notice someone feels lonely, they come in with a smile at the beep of every call bell, they gladly change out food trays if the least bit of disappointment is expressed. Every single person has gone above and beyond to support my mother as she heals. They even provided my mother with a volunteer opportunity to do some social service, which lifted her spirits. The testament to the staff was that when it came time to go home, she didn't want to leave! I will never use another facility for skilled nursing. Hands down, the best place!!!

I spent an extended period at Sonterra Rehabilitation Center, so I saw this facility from the…read moreinside. I want to be fair: the CNAs, nurses, and therapists were some of the kindest, most compassionate and hardworking people I have ever met. Many work extremely long shifts doing physically and emotionally demanding work. My criticism is not directed at them. My concern is management. I became especially concerned about an elderly resident who told me she was terrified of her roommate, who has Alzheimer's. She reported being physically attacked and waking at night with her roommate standing over her threatening her. She became so frightened of her room that she sometimes preferred sitting outside in the Texas heat. I personally approached the facility director, explained the situation, and asked him to intervene. He promised to look into it. Before I was discharged, I confronted him again and asked whether this woman's situation would actually be resolved. After leaving, I checked on her and learned that the problem still had not been meaningfully resolved. Sonterra later contacted me about my evaluation. I again explained the situation and was assured someone would investigate. I checked again afterward and was told that nobody had come to see her as promised. This particularly bothers me because this resident appears to have nobody consistently advocating for her. I cannot know why her concerns have received so little attention, and I will not accuse anyone of motives I cannot prove. What I do know is that a frightened, vulnerable resident repeatedly asked for help, I personally asked management to help her, and I still saw no meaningful resolution. During my stay, I also had concerns about the food, insects in resident areas, staffing levels, and what I personally observed as a lack of meaningful interaction between upper management and residents. My advice to families is simple: there are wonderful frontline caregivers at Sonterra, but advocate strongly for your loved one. Visit frequently, ask questions, pay attention, and don't assume management knows what is happening simply because staff have been told. I have written commendations for Sonterra employees who provided me outstanding care because good people deserve recognition. But vulnerable residents also deserve someone willing to speak when something is wrong. Every resident matters, whether they have money, family, influence, or nobody at all. They are human beings deserving dignity and safety. I tried repeatedly to address this internally before writing publicly. I hope Sonterra's management addresses this resident's situation and proves my concerns wrong. --Kenneth Holder, former resident

Joining the senior living community at The Brooks of Cibolo was one of the best things i could have…read moredone for my mother. I needed to know she was in good hands and since we have been there we have been treated like family. The Director, office staff, maintenance, housekeeping, and nurses, are all caring, kind, and loving people who perform with perfection in mind. A special shout out to Jason in maintenance who helped us move some heavy furniture into my mom's apartment. You were a HUGE help. Plus, I have never seen anyone put up a TV so fast. Thank you for all your help that day. Thanks to everybody there for your kindness and genuine concern for my mom's well being. Recommend 10 out of 10 for The Brooks of Cibolo and staff.

They advertise that next level prime can be a substitute for primary care and that is not true…read moreYou cannot see a Dr in person only virtually. They then schedule another appointment in The clinic for a physical exam. This disrupts any continuity of care. I was told in a visit they they cannot provide care for chronic conditions. And when I presses forward, I was told I'm not a good fit and got hung up on. When I responded to a survey I was called by a member of their leadership team who blamed me. This is not care. It is a business model to get as much insurance and pro are money as possible.

I cannot comment on the care they provide, we never got to that…read more I made an appointment for 9:45am for a physical for my son. We arrived at 9:30. Four or five people were in the waiting room. We check in and shortly after, a woman arrives that is coughing, sneezing, sniffling. Never covered her mouth. After 45 minutes, I got tired of waiting and left. All the people that were in the waiting room had already been called back, but none had left. So, even if they had called me at that point, I probably had another 45 minute wait in the back. So, either: 1) all those people had appointments also and this clinic is overbooking appointments, or 2) walk ins have just as much priority as appointments. If that's the case, don't make appointments, just post that everyone is a walk in.

I have only been to the Bulverde Rd location, but have referred many people to them! All so laid…read moreback, knowledgeable and it's obvious they LIKE what they do. Will always use them if I need PT again. Company wise, the system makes it very hard to just call a particular location. I find that frustrating.

I believe I have written one previous review of a company in my 69 plus years but feel compelled to…read moreexpress my wonderful experience with the ATI facility in Live Oak Tx. My doctor referred me there to treat plantar fasciitis. Beginning with my first exam and treatment with Graham, the entire staff is absolutely top notch. Between Graham, Joe, Manny, Cali, Cheyanne, Santos, Mike and Keilie, what a fantastic group of physical therapists and/or assistants. They are all engaging, obviously passionate about their work and Graham is the resident comedian. I started in early November with considerable pain and walking difficulties and had my last treatment yesterday virtually pain free with zero walking issues. All local doctors in the San Antonio area should refer patients in need of PT to ATI.

Selina came to my house stood outside for 10 minutes, opened the gate ( didn't walk in ) and hung…read morethe flyer and took off . Called the number . Waited 12 minutes to find out the help desk is pretty useless and didn't say anything important. Be careful with who you do buisness with here

my name is Crystal . I just wanted to take the time to…read morethank Leida Ramos for ALWAYS going above and beyond to help me in whatever is it I need assistance with . Even when I was on break leave mrs Leida would answer any questions or concerns I had , and even if it was something that was out of her department she will go out her way to make sure I get taken care of . for today i had a issue with my pay and was being given the run around and getting told I had to wait 7-10 business day for my pay . Mrs Leida went out of her way and I was taken care of the same day and was told my direct deposit has been set for today for the hours I was shorted ! Thank you so much Mrs Leida for the amazing and outstanding customer service you have always provided me with !(:

If you are considering placing a loved one in Landon Ridge's Pathways Memory Care and are unable to…read morebe present every day, there are some important things you should know from our personal experience. My father was a resident in Pathways from October until his passing in May. He was only 63 years old. During his time there, we encountered repeated and deeply concerning issues that other families also experienced. 1. Financial Mismanagement Despite repeated requests, we were never provided invoices during my father's stay. Charges frequently increased without explanation, and management was consistently unresponsive to emails and phone calls. We at one point were told we owe thousands of dollars without ever knowing why. Yet after their audit, it was confirmed that we did overpay by thousands of dollars--yet we still lack full transparency or assurance that all overpayments have been identified and reimbursed. We never figured out what was going on. 2. Medication Misuse and Chemical Restraint We witnessed multiple incidents of medication errors, including staff administering the wrong medications during my father's panic attacks--sometimes giving him medications meant for other residents. Even more alarming, there were repeated reports among families of chemical restraint practices, which are illegal in the state of Texas. We are one of those families. Families were often told their loved ones were "aggressive" and required additional medications or private caregivers--an added, unexpected financial and emotional burden. We were part of a family council where these issues were openly and frequently discussed by multiple parties. 3. Living Conditions The condition of my father's room was unacceptable. Food would be left on the floor, his incontinence accidents were not cleaned up in a timely manner, and the room was consistently dirty with sticky floors, gnats, and flies. This was not an isolated occurrence. We had to clean his room every day. 4. Falls and Neglect Falls often went unnoticed and undocumented. If not for the camera we installed in his room, my father could have remained on the floor for hours after some of his falls. I had to visit at night on multiple occasions to address why he was not dressed, not medicated, or lying on the floor without assistance. 5. COVID-19 Mismanagement During the height of the pandemic, Landon Ridge failed to report COVID-19 cases to the state as mandated. My father, among others, contracted COVID during this time and his health rapidly declined thereafter. Several residents, including ours, suffered serious falls linked to post-COVID complications such as vertigo, and there was no increase in supervision despite known fall risks. 6. Retaliation and Administrative Negligence There is a clear pattern of retaliation from management. Families who raise concerns often report decreased attentiveness to their loved ones' care. In our case, the head of nursing barred our hospice nurse from seeing my father on the very day he was transitioning--reportedly "due to a personal grudge." We were never consulted or informed of this decision, which left us blindsided during an already devastating time. This individual has also been known to expel families from the facility with little or no warning, particularly those who raise concerns or question care practices. Families are advised to have a backup plan if they advocate for their loved ones. Families have reported to us that they were given as little as five hours to vacate. 7. Corporate Indifference When we escalated our concerns to corporate management in Fort Worth, we were dismissed. I was told, with little professionalism, that the reported issues "never happened" and "couldn't happen." Days later, corporate staff arrived at the facility and openly criticized me to other staff members. If you are considering Landon Ridge Pathways for your loved one, please do your due diligence. Many families who experienced similar issues are unable to speak publicly but wish they could. If you would like clarification or more information, I am open to sharing our experience. Families deserve transparency, safety, and respect. We did not receive that at Landon Ridge.

Our 82 year old aunt, who is a widow, recently moved to San Antonio to be near her 91 year old…read morebrother. Initially she selected a one bedroom amazing Landon Ridge Alamo Ranch Assisted Living & Memory Care apartment community. This review focuses on this assisted living facility and its absolutely amazing staff. First off, you will know that you have been blessed or have received amazing good fortune if you meet and work with the Sales & Marketing Director, Ms. Lauren De La Rosa! Ask for her by name if you go visit. Lauren is the kind of person, that just genuinely cares about everyone! She is gifted with the ability to really listen and understand your concerns and needs. Lauren goes well above and beyond all expectations. In example, during our meet and greet conversation I vented a little about several challenges we were having with other entities and organizations related to our aunts new medical challenges. Things which were absolutely not related to Lauren's position at Landon Ridge. Our meeting concluded, and my wife and I left, feeling very happy and grateful to have found Landon Ridge. Lauren shocked us a few hours later, when she called us after her work day, to let us know that she had done some research online related to the unrelated challenges I had mentioned to her earlier! She explained what calls she had made on our behalf and also what resources she had found for us online. She then sent us an organized, easy to understand summary via text. The information which Lauren provided would have taken us days to find ourselves, that is, if we were even able to find it! I can not emphasize enough what an amazing human being Lauren is and what an ASSET TO LANDON RIDGE she is. By the time our aunt moved in, everyone on staff made a genuine effort to go meet her, and to let her know they were always ready to assist her in any way. Our aunt said she needed to have her personal TV and cable system put up, and literally it was done first thing the following morning! The staff made sure to introduce our aunt to the long time residents that liked helping new residents transition into assisted living, and from day one she had lunch buddies, and our aunt was smiling and ecstatic! Tragically the pre-move in medical results have now come in and we have discovered that our aunt has a progressive, condition which will require full time medical services, well beyond any assisted living facilities scope. This is tragic on a physical health basis for our aunt, and also on an emotional basis because she absolutely loves the Landon Ridge community! It is such a special place, that our suggestion, for anyone in the San Antonio area, who is able to choose an assisted living facility, is please go meet Lauren, take a tour through the facility, (it is more like a resort than a facility), stop and chit chat with the residents you see, and you will find that it is absolutely the place to be. The Executive Director of the facility is Madison Parker, and she runs an amazing operation! Every time we visited Landon Ridge, Madison was actively engaging with employees and residents throughout the facility. She is an executive who leads by example, and who is always easily found if you need to speak with her. At one point, I spoke with one of the staff members that distribute medications, and asked her "off the record" if she liked working at Landon Ridge and under Madison. This staff member literally lit up with a giant genuine smile and said she loved working there and that Madison was amazing. I later asked another staff member the same question, and he also immediately lit up and smiled confirming that it is great group to work with. Clearly, Landon Ridge Alamo Ranch Assisted Living & Memory care have made a commitment to amazing resident service, and they invest in quality staff and leadership.

I am a advocate for seniors in our Veteran/Spouse Friends have been in this industry for 33 years…read morecovering all of taxes as well as out of state, helping those that need caregivers, Home Health, specialty physicians, rehab, skilled nursing facilities, and much more. I have worked alongside Family Tree for quite a few years now referring my clients/patients to those that need care coming into their home either for a short period of time up to 24 hours a day for several months. I worked very closely with Cheryl who goes above and beyond doing assessments with the patient and working with their entire Family tree team and getting all the care that our clients need. Cheryl and her team have never left me astray always on time and my families are super pleased with the care that is provided. I give them all a five star thank you Cheryl for doing all that you do for my clients. Brenda Dever-Armstrong, CEO/Owner/CSA/Getiatric Advisor The Next Horizon

Mom is at Adante IL. The front line (meaning the caregivers on site) are fantastic !!…read more The back office, meaning the ones actually scheduling the caregivers, are not responsive and require multiple emails and/or texts to get them to confirm. This does not work well when the family member responsible for the resident tries to schedule service in order to travel. It does not matter how good the caregivers are, if the family member cannot get confirmation of service, they either have to risk not getting service or cancel their travel. My loved one is too important for me to take that risk. I fired Family Tree after my third time having communication challenges.