It is the dentist. I have been twice and have not had any issues when it comes to billing,…read morescheduling or provided care as many of the other poor reviews state. Easy care transactions every time.

In general, I would say that I don't particularly enjoy visits to the dental office…read morebut I must say the experience I had at Monticello Family Dental has completely changed my perspective. The oral care provided at the hands of the hygienist Halie was truly first class. She was thorough, informative and provided a personal touch that was truly charming. I look forward to making my return visit in the near future!

Had previously had a root canal done a couple years back from a different person and have very bad…read morePTSD from it. Very bad trauma from my experience. Then came to someone in Lee summit at Cornerstone explained my concerns and how I was treated previously. The guy sent me away & I still had to pay $275-300 for literally NOTHING. I got sent in for a root canal and left without one. Couple weeks later chipped my tooth after having my baby and went for second opinion Dr Ehlers in Sedalia which also said this is a root canal and sent me here. Dr Stamos was very professional, calm, and worked with me through my anxiety's. I have issues getting numb and the second I raised my hand he stopped drilling and working to numb me more if I felt anything. VERY good experience!

Excellent care, no pain at all and I was pleasantly surprised that the procedure was completed so…read morequickly. Dr. Stamos was excellent informing me on the progress while doing my procedure. Additionally, the front desk staff are very friendly and efficient. The overall price for the procedure was very good. I highly recommend!

If you're thinking about going to Oral & Facial Associates, I strongly recommend you take a minute…read moreand read this, because my experience with their practice administrator, Christy Loudermill, was one of the most frustrating and unprofessional encounters I've ever had in a medical setting. I went into this office with a confirmed price -- written, verified, and repeated back to me. I did everything right on my end so there would be no surprises. Unfortunately, the surprise came anyway, and it came in the form of a completely different, significantly higher bill. When I reached out for clarification, Christy Loudermill, who I was told was the "billing manager" (which already confused me, considering her title is practice administrator), handled the situation in a way that was honestly shocking to me. Her response came off cold, dismissive, and completely uninterested in the fact that their mistake had real consequences for me. Instead of taking ownership or offering real help, the explanation was basically a quick brush-off labeled as "human error," as if that magically excused everything. What made it worse was the tone -- like I was the inconvenience for asking why I was suddenly expected to pay far more than what Christy herself had confirmed. There was no sense of accountability, no recognition of the office's own miscommunication, and absolutely zero acknowledgment of the impact this caused. The entire situation left me feeling like accuracy and transparency simply weren't priorities for her. And the fact that someone in the office even referred to her as the "billing manager" just added to the mess. When the people working there can't even get titles straight, it says a lot about how disorganized things are behind the scenes. My opinion? If this is how the practice administrator handles problems -- with confusion, deflection, and an attitude that the patient should just swallow the difference -- then the rest of the office is likely following the same example. This review is based entirely on my experience, but I feel strongly enough about it to warn others. You deserve a medical office that honors its own quotes, communicates clearly, and treats patients with respect -- especially when the mistake is on their end. I won't be returning. And I hope this helps someone else avoid the headache, the runaround, and the dismissiveness I dealt with from Christy Loudermill at Oral & Facial Associates

Son had wisdom teeth extraction. They did not supply a quote until 2 days prior to procedure, even…read morethough I requested one twice, several weeks in advance. Any time I needed to call them, had to call multiple times due to no one answering phone. On day of procedure before starting, discussed an impacted tooth and that they could expose and move said tooth since they were already in his mouth. They never said it would have an additional charge until after the procedure was done then said they would advise of amount after sending to insurance. 1.5 weeks later I get a bill for nearly $1,300.00 which was more than I paid for the 4 wisdom teeth to be removed. They refused to discount the additional charges, which were not covered by insurance. They only supplied a little gauze for after care. Other surgeon offices provide enough gauze for full aftercare as well as ice packs. I was treated as if this place only wants your money, they do not care about the patient or treating people like human beings. They also switched the location from where I made the appointment, but no one told me this until the day before when they called to go over what to do before coming in.

No one ever looks forward to oral surgery, but the team at Briarcliff Endodontics made the…read moreexperience a breeze. The office is beautiful and the care exemplary. I was made comfortable and put at ease from the moment I checked in with Cindy, then got settled in with the super efficient and kind hygienist Kristen, who had an amazing chair-side manner. Finally, Dr. Reavley was so professional and kind! He explained everything in detail about my procedure in a way that helped me feel confident and reassured, and checked in with me as he and Kristen worked. He was fast, and my root canal was truly painless! I can tell he is truly an expert. I hope you never need a root canal, but if you do, you can't go wrong with the team at Briarcliff Endodontics.

I highly recommend this office!! I had a root canal and was in severe pain. This office was…read morefriendly and accommodating to my circumstances. They called twice the next day to check on me knowing I had a rough day. I felt more like family rather than a first time patient.

Love love love this place! This is my 2nd bi-annual checkup and I will continue to look forward to…read moregoing. If you are looking for the literal best cleaning this is the place. I have had the same RDH the past two times and she does an absolutely wonderful job. I'm not a huge fan of the cavitron and prefer hand scale, and let me tell you this gal made my teeth feel pearly white and clean! Also sweet as pie to boot. Everyone else is great too, but I'm partial to my hygiene visit! Thanks love to smile team!

I have been coming here to see Dr. Ester on and off for years depending on if she is in my network…read more She's a very kind dentists and always remembers her patients. Sadly, I was already thinking of finding a different place because her staff are unprofessional. This was confirmed last week. I couldn't remember my appointment because I usually depend on a text notification confirmation. I didn't get the text until after I called. I called 24 hours in advance to learn it was the next day but I already knew I would need to reschedule for the following week. The lady on the phone wanted to know "what was going on" that I could not come and would just cancel my appointment. Why do you need to know this and why won't you just reschedule? I learned that I would be billed because I did not cancel 48 hours in advance. That's fine however, It doesn't make sense to send a text notification 24 hours in advance when your cancellation policy is 48 hours in advance. You should maybe send it 48 hours in advance so people will know the policy and not get billed when you have not provided a service. That's TACKY!

Was once a great dental practice. Now you rarely see the same front desk staff for 6 month…read morecheckups. Changing hygienists , roving dentists with no consistency per visit. Up selling all the time. Our family is leaving this poorly run practice.

I talked to them for 20 min they want 500 dollars for a…read moreexam and xray even if I was willing to provide a copy of a xray from my dentist they have no prices on the website for a build up

Well this is the 2nd time I've had an appointment and they didn't have me on the schedule. I used…read moreto go here but the dentist there had blood shot eyes twice and seemed like he was high....I commented on that at the desk. Well then he moved to Texas and this clinic got new dentists. It's not a local dentist office. It's a chain that rotates people through. Lately the dentists have been the same but you never know who your hygienist will be. I quit and went to another office, but Covid hit and that office closed. When I had a crown break off and needed emergency dental care no one would take me as a non patient. Summit Fair took me back in after pleading my desperation. After looking in my mouth the dentist told me how important I be seen and do something right away. She and her hygienist that day were very kind and helpful. Open and honest. She did a great job. Her name is still on the door but I've never been able to get an appointment with her since, and I've never seen her there. Today not only did they never call and cancel, they also didn't have a hygienist in the office. The last cleaning I had was pretty rough and I have had a lot better people do the 6 month cleaning. They also tried to push two more crowns. I might need one, but why does it always seen that they are selling crowns?? Oh and magically after I put it off, they sent me a card saying they were having a sale on discount crowns. Today they wanted me to reschedule, but I already took off work to be here, why would I risk a 3rd time with them but having me on the schedule??

Went to Summit Fair. Needed extractions & partials. Paid out of pocket. 4 visits & $4500 later,…read morelies & shoody dentistry sent me to another dentist due to extreme pain with my remaining front tooth, upper rt. After extensive x-rays & review by Dr. K, he advised there is a large infection around the entire front, upper rt. tooth & the upper front left front tooth shows signs of hair-line fractures. His recommendations were for them to be removed & a New Upper Partial. The x-rays are Obvious. The Dr. at Summit Fair, did Not see or diagnose this or advise me of this. This Should have been recommended & done the first time I saw them. 4 visits & $4500 later, here I am. in pain & looking at more than an additional $4000 to Correct the Summit Fair Doctor's work. At the time of my last extraction, cavities were to be filled. The Dr. even stated the visit before my last, "Since you will be numbed up, we might as well do that at that time". Their Office Staff did Not schedule that. Now I am in pain, suffering. This was Not the first time their Office Staff or (I assume the Doctor), had failed in there job responsibilities. Examples follow: *Lower partial was manufactured incorrectly first time. *Office Staff Not following up for appointments. *Office Staff Not Scheduling needed care. *Office Staff stating 2 different amounts of cavities. First they stated 6, then 5, then told it would. cost me an additional $1500 to fill them. *Not seeing the Infection & cracks in the 2 front upper teeth. *Not recommending &/or removing the 2 front upper teeth & manufacturing the New Appropiate upper partial. * Not seeing that 2 of the 5 cavities are Not in need of attention since they are minimal stains on top of the enamel. Thus there are only 3 cavities that need attention. I am a Veteran without dental insurance. I am retired on limited income. I paid my bills in Full each visit. $4500 later I have a partial that will be no good, pain from frt. upper gum and painful bone spurs from extractions. I asked they consider refunding me the cost of the Upper Partial or contact me and arrange to make the necessary corrections to the 2 front, upper teeth and New Upper Partial by performing the work yourself WITHOUT Cost to me after the Infection has cleared. Three Weeks later No Response. Be Warned. Shoddy dentistry. Unprofessional Office Staff.

I had an excellent experience with this office! The staff is absolutely fabulous--everyone is…read morefriendly, welcoming, and makes you feel at ease from the moment you walk in. The entire procedure was completely pain-free. The doctor explained everything clearly before and during the procedure, made sure I was comfortable every step of the way, and answered all of my questions. He is incredibly friendly, helpful, and easy to talk to. I never felt rushed--he was fully present and took the time to make sure I understood what was happening. I couldn't have asked for a better experience and would highly recommend this practice to anyone needing endodontic care!

Everything about this practice is top notch. From scheduling, the friendly caring office staff,…read moreand the detail of the visit that is explained by Dr. Cunningham, you can't find better care. If you are needing a root canal Dr. Cunningham is your guy. You will not be disappointed.