WARNING DO NOT GO HERE!!!!!! Just got a bill from this place from over 7 months ago. It was a first time appointment with Jenny Haag. I was charged for a hour visit when I was only given maybe 30 miserable minutes of her being very rude condescending and doing literally nothing but sit in a chair annoyed I was asking questions. I was told this appointment was only 30 minutes. So my question is this fraud? Also please keep reading what else happened Per their own words they broke HIPPA! My son needed a Dr note and he called to tell them I was going to come in and pick it up. They said they couldn't give it to me because it had personal medical information. Never got my name or any other information. Before my son could contact me I went in and asked for the note. They did not ask me any questions except his name and handed it to me (not in an envelop) I left with it and got the call from my son while I was leaving the parking lot leaving that they said they wouldn't give it to me because of HIPPA. THERE IS A REASON WHY THEY HAVE SUCH A LOW YELP REVIEWS. I wish I would have read these before we ever went! read more

I wanna start by saying that Dr Cresap is amazing. Very personable yet to the point. However, the office manager is a nightmare. She lacks empathy and patient care. Discussing my bill/balance loudly at check in with other patients standing there is so inconsiderate, and going into detail about my personal situation. I've spoken to other supposed managers who've told me different $ amounts every time I go in and was even charged over 100$ without approval or knowledge. When I asked about being charged without knowledge, I got nothing from them. Took 2 months to hear nothing for me to finally reach out. Learn how to document conversations in my medical records so you don't go out of your way to embarrass patients. I work in healthcare as an office manager, and I would never speak loudly about a patients balance and argue with them in front of other staff and patients. Have some professionalism and consideration. I will NEVER be returning here. Been a long time coming. read more

Do not go here, I am new to AZ and was looking for a PCP. I'm a bariatric patient and my levels are so low I know I need a transfusion. I'm basically a walking heart attack right now. Jenny was so impersonable, she did not care about me. She did not ask questions that mattered. She acted like she hated her job. I will never make this my practice. First and last time ever going here. As many bad reviews that this place gets they should do better. No one wants a sour medical professional advising them in their health. read more

Very disappointed with this practice. Have been going here for 8 years and the practice was good. However, during the last two years it has gone down hill and most of the nurse practitioners have left. My husband is on cholesterol medication and was just seen 4 months ago. They refused to refill his medication until we made another appointment! Ridiculous! In addition my daughter went to a new doctor and signed paperwork with Cornerstone to send her records over a month ago and today they said they will send them! Seriously after a month of doing nothing! Lastly they never answer the phones or return calls. It's unfortunate, but we will be looking for a new doctor. read more

DO NOT GO TO THIS FACILITY! They are crooked and unethical. My PCP was Dr. McLeod. On July 22, 2025, I needed a health form signed and called to see if I could fax the form over for signature and pick it up on my way home. I was told when I called that Dr. McLeod was no longer there. Since I needed the form signed ASAP and they had my health record I agreed to have Dr. Cresap sign it. I was told I needed to make an appt to come in and have him sign it and there would be a small fee for his time. I agreed. I called around 2 PM and made my appt for 4:15 PM that same day. I checked in and gave them the one page form that needed signed. I waited in the now empty waiting room. I inquired as to where all the doctors were and was told only the two founding doctors remained, the rest, including my PCP, had all left. After about 10 minutes, I was taken back to a room where I was weighed and blood pressure was taken. No conversation took place other than I was told that Dr. McLeod had left for a boutique private practice and general small talk. I was then told that Dr. Cresap would be in shortly with my signed form. After about another 10 minutes, the door opened and a tall gentleman (who I could only assume was Dr. Cresap) opened the door and held out the form to me. I stood up and walked to the door to get it. He never entered the room and when he handed it to me, he laughed and said "fastest appointment ever." I laughed as well, took the form, and went to the front desk. They took the form, made a copy, handed it back to me and stated the fee for the signed form was $35, which I paid right then via credit card. Fast forward to two months ago, I receive a bill showing a $380+ invoice, majority of it being paid for by my insurance company and billing me for an additional $60+. I called the office at least 5 times asking for the office manager. I was always told she wasn't available but would call, but she never did. I also spoke to the Billing Dept who told me that their records showed that an actual physical appointment with the doctor had occurred at which time I disputed that stating I never even met with the doctor other than for him to hand me the form. I then disputed the charge with my insurance company. The office never responded to the insurance company either. Finally, just last week, I tried logging into the patient portal to see if I could obtain any record there that Billing was stating they had. However, there were NO RECORDS at all on file. My entire portal had been cleared of any records! I then called the office again and by chance, the office manager actually was the one to answer the phone. She stated she never received any of the 5 messages that her staff said they would relay to her or the voice mail I had left for her. She then said they had sent my insurance company records back in Sept, 2025 but my insurance company denied having received them. She then stated she would re-send the record stating there were 6 pages reflecting an in office exam with Dr. Cresap! I was aghast as again, there was NO MEDICAL APPT OR MEDICAL DISCUSSION with him! I requested she send the records to me too. She stated they would not change the coding because after speaking with Dr. Cresap he doubled down that we had an appt which is a complete lie! When I received the records, I was furious. Dr. Cresap actually MADE UP records for a medical appointment that NEVER OCCURRED even going so far as to say that lab work was ordered!!! I've never in my life met a doctor that would create a false record for an appointment that never happened! That is absolutely unethical, if not criminal! So again, I state, steer clear of this office and these doctors, namely Dr. Cresap! read more

EVERYTHING went amazingly well, as it always does here. David Cresap, FNP-C , is absolutely fantastic and has been our PCP FOR YEARS. As we've dealt with other of their practitioners on occasion, they too, have been top tier, first rate. We drive 37 miles EACH WAY to receive our care here. When you've got the best, why bother with the rest? We HAVE the best & we go nowhere else. The office staff is kind, polite, respectful, consummately professional and just plain NICE . They never talk down to us, which is particularly important as we are seniors. The office is spotless and appropriately professionally and just plain NICE. They accommodate us completely regardless of professional needs. What more can we say other than you should go there also. We have NEVER been disappointed. read more

I have been going here for a number of years. This place can't seem to keep doctors. Every time i go, someone left and you have to see someone else. NOT a good sign. Also, good luck trying to make an appointment, NO ONE picks up the phone. Twice today, i waited 15 minutes, I was #1 queued in line and then disconnected or leave a message after 15 minutes. Again, not a good sign. Someone mentioned the records issue, yep same thing. Why have patients use a portal if you're NOT going to provide us the records? I guess to make an appointment to do so and PAY! read more

I've been having migraine and sight issues that had left me desperate. Having no pcp exasperated my case. I was nervous to be seen, but NP Jenny took the time to hear my concerns. She took quick action by placing an order straightaway. She also took the time to discuss my insurance, and recommendations for care. Thank you Jenny for placing the patient at the forefront of all interactions. I am so thankful to have a provider listen and take appropriate follow up! read more

I have never wrote a bad review about a doctors office, but I feel it is needed for this facility. I went to doctor Connie for about a year, she was really a great doctor, then they switched the billing department and they had called me 8 TIMES TO PAY A COPAY. I had paid it several times and they kept refunding me and saying I can't card was working then they would refund me and call me again saying I didn't pay my copay. I physically went there for a appointment I had scheduled and they said the doctors left last week and that I didn't have a doctor for my appointment, I was confused and disappointed because they had wasted my time once again. I asked if I could pay the copay and they told me there was no balance that I needed to pay. THEY THEN CALLED AGAIN SAYING I HAD A COPAY 2 DAYS LATER! I finally got another appointment with Bianca, the worst doctor I have ever meet and the one who cause me to write this review. She told me that I don't need my medications that I take everyday and that she was gonna stop sending a refill, I practically had to beg her to refill the perception and she said with a bad attitude that she would fill it for 30 days. Her office then called me the next day and a week later saying she does not authorize that prescription and that if I wanted the medication I would need to go to a office next door. She also called my express scripts to make sure I couldn't get my medicine. Very unprofessional and petty of her. I would never recommend this doctor to anyone, they will never have me as a patient again. read more

I have had zero issues with my provider. It's easy to get an appointment and she actually listens to me.

This was a really good office. Over the past 6 months, the communication of this office is simply horrible. They always let the phone go to VM and they take days to respond to VM or portal message...if they respond at all. It's too bad because the PA I use is great. read more

Horrible, horrible, horrible. They never answer the phone and don't return your messages. Make you wait weeks to get testing and then weeks to hear results. Getting a new doctor asap. read more

i'd definitely be giving 0 stars. i had to find a new pcp since the one ive had since i was a child moved out of state. this place has been anything but bliss. you can never get ahold of them at any time of the day or week, they force you to text a number that doesn't get back to you in a timely manner. They force you to come into office and then act stupid when you do with anger. The doctors are clearly taking on too many patients and their front desk is knowledge less. don't ever come to this place unless you absolutely have to. their forcing me to schedule appointments elsewhere and withholding medication i need DAILY unless said appointment has been completed. they leave you a voicemail that you can't ever understand cause they are whispering or eating the phone, forcing you to call back and i've been hung up on 3 times now. from someone that works in healthcare i don't understand how they're okay with treating patients like this. read more

I wish I would have read some of their online reviews about shady billing practices before scheduling an appointment here. I visited this office as a new patient to establish a primary care doctor however when I got the bill, insurance wouldn't pay because they coded it wrong. When I tried to contact them it went to voicemail, I waited several days without a call back and tried again. I was only able to contact them through chat and they refused to change the billing code to what I visited them for and came across very rude in their communication. It is safe to say I WOULD NOT recommend this practice to anyone and I will not be going back. read more

If I could give zero stars I would. I went here as a new patient with preconditions that I had been seeing doctors for for a very long time. The NP Allison was horrible. She wanted to take me off one of my medications telling me I didn't need it. Who is she to do so without checking my blood or getting my paperwork from my old doctor. I have never been treated this way as a patient as I work in the medical field myself. Never seeing someone do something like this without speaking to my old doctor or even getting my chart from my former doctor. Don't go here. She's not smart to figure things out. She's quick to make decisions for you regarding your health. I'm even waiting for a call from the office manager Kendra but that hasn't happened and I don't see her calling me back ever. I'm going to a new place. I need my prescriptions refilled as my doctors from another state can't do that. I left in tears because of her lack of knowledge and rudeness. read more