BE WARNED!!!!!! These people are money hungry and NOT in the business of caring for anything except…read moretheir bank accounts! They pay their caregivers $18 an hour while charging the clients $45 per hour and the caregivers they hire are NOT to be trusted and NOT qualified!! Do NOT trust your home or loved ones with this scam of a business! Go to any other caregiving agency you can find and stay AWAY from visiting "angels" These people are paid actors! The people who run this place know nothing about what goes on in the homes of their clients. You will be lucky if your loved one gets a shower a month! Be WARNED!!!! I wouldn't give it one star but this app requires you to pick a star! No stars at all!

this company really strives to give the staff the best leg up and encourages caregivers to give…read moredetail and correct and updated changes with clients to ensure proper and effective care. I can say the clients and the company have been an excellent source of joy for me.

I called and talked to Cruise the day before yesterday. I need a caregiver asap. I gave him most…read moreof my information. He informed me I would get a call back . I waited an entire day with no return call. It seems the majority of agencies have no regard for our well being nor our needs . Communication is extremely flawed ... They seem to be Self absorbed.... At the end of the day , I left them a message . They really did not seem to care enough to contact me back . I had called early morning. Communication is a must . We need to know we receive the best heartfelt care as well as treatment.... It is so much more than money to us ... need trust ... I was a nurse . I would never treat my patients the way I am experiencing.... Ever . All life is precious and we lift one another up when ever at all possible... Do our best to treat others as we want ourselves to be treated ... Integrity.... Yes , with integrity

From the owner: “Providing quality in-home care for seniors, veterans, and individuals with disabilities. Our…read moremission is to keep you and your loved ones safe, comfortable, and cared for—right at home.” “Compassionate in-home care services for seniors, veterans, and the disabled. We help you stay safe, independent, and comfortable in the place you love most—home.” “Dedicated to serving our community with professional, reliable in-home care. Whether for seniors, disabled individuals, or veterans, we put safety, comfort, and dignity first.”

New Outlook Home Care has been absolutely amazing with my mom. Every caregiver, the office staff,…read moreand Jeff, the owner, consistently go above and beyond to make sure she is supported, cared for, and thriving. As her daughter living out of state, it can be difficult not being there every day, but knowing she is surrounded by people who truly care gives me so much peace of mind. They take the time to get to know her, treat her with kindness and respect, and always go the extra mile. I cannot express enough how grateful I am for each and every person at New Outlook Home Care. Their compassion, communication, and dedication have made such a difference in both my mom's life and mine. I highly recommend them to anyone looking for exceptional care for a loved one.

I wish to warn future clients and employees:…read more -Jill will give out personal information about caregivers to other caregivers and clients about why they called out (how would I know my mom's other caregiver was having issues with her son? Said caregiver didn't tell me and I have proof). Said caregiver has had this happen way more than one time. -Jill will lie about her clients; she claimed my mother would say she didn't want me or my daughter over during her shifts with other caregivers. Then why would Jill or Tanya ask every caregiver, post shift, if we were over? Right after their shift ended, maybe 5 minutes later. Clearly, my mom nor the caregivers lied if the stories were all the same and they did not know one another. -Jill and Tanya intimidate their clients and caregivers. They will issue threats and use their power to do such. Clients have complained to their caregivers about both intimidating them. Caregivers have complained to me multiple times about both Jill and Tanya. They state that the pay is the only reason they remain with the company as employees. The 4 or so others who cared for her after I broke my ankle all said the same thing (and yes, we did go over. That's how I know all of all). - Jill will reach out to you via social media as they seem to find themselves more important than anyone or anything else. -They call during shifts, according to caregivers, and get upset when unanswered. Even though a caregiver could be in the middle of doing something for the client (of whom they admitted are less important than the employees. At least, that was said during a meeting. Keep that in mind, future clients.) -They take caregivers away from clients if the client and caregiver become close. So if you like a caregiver/client and express such, they/you probably won't return once found out. -Sorry, Jeff, Jeremy, and Jessica. You three are great. The other two need to go if you wish to have employees and clients. -They do not understand Oregon law, as I had to call BOLI about my last paycheck. They claim it has to be issued next pay period, not the next business day. Per Oregon law, of which I even knew already. Just called to verify. Why are people in charge who don't know Oregon law? - At least the pay is good, but not enough to deal with Jill and Tanya.

We had Avery positive experience with this company.. the care giver arrived on time and the…read morecommunication was amazing Thank you for all your help

Home Instead was the best company I worked for in Southern Oregon. Their office was in Central…read morePoint when I worked for them 2017-'19. The office staff were very professional and friendly. I was kept busy, working 24-hr shifts. They have a wonderful training program. I especially enjoyed the Alzheimer's/Dementia training workshop. I worked with Caregivers that were compassionate and had great work experience and ethics. Home Instead has incentives to retain their Caregivers. Home Instead cares deeply for their community. If I lived in Southern Oregon, I would DEFINITELY work for Home Instead!!!

My friend has her grandmother at this facility, and the care has been very poor…read more Just to list a few things that have been shared with me from her experience at this facility...... She was given a prescribed sleeping medication, two times in one day, causing her to have to be hospitalized because she was almost in a coma. And the staff not only was unapologetic, but extremely dismissive towards her issues that stemmed from it. Her grandmother had an infection, was once again prescribed medication, but was not administered that medication for 6 days, causing her another hospital visit. The director is also extremely unprofessional, after being made aware of a report being filed, proceeded to harass her grandmother and tell her that she was going to be kicked out. Causing unnecessary stress to an already concerned family and my friends grandmother to have a worry over her head that no elderly person, paying to live in a facility, to have to worry about. I could go on, but hopefully, you get the jist of my review of this facility, and be cautious about taking any family member you may care about, to be under the care of Farmington square and their director.

This place is horrible its a shame people can get away with not doing thier jobs like this…read moreespecially when its another human being they are supposed to be taken care of ...these people have overdosed my grandma ..lied ..over and over ... and just seemed to have no compassion for the work they do let alone any training besides a video once a month ..food is gross and bland and staff besides a few are hartless rough and down right rude ..they must forget that they get paid to do the things they must do everyday ..if a person mess themselves u would think a shower would be in order ..nope for days ..and u would think that rooms should be disenfected daily ..and cleaned with more than a natural whatever it is that dosnt clean let alone even smell like it was cleaned everything comes up missing with the blame only getting put on a differnt shift the director is so unprofessional its unreal the things that have cme outta her mouth ..they charge a outragous amount for rent for the minimum amount of care i hope that future residents get better treatment ..physical abuse ..mental abuse ..and verbal abuse all go on here ..and i pray everyday i can have my grandma moved ..its the worst thing not being able to facilatate a family members needs and watching this go on with no options ..and they know it and show it

Poor phone service and poor training of technicians. Although I am a side sleeper, I was given the…read moreincorrect résumé P10, instead of P3OI!

I need to dispel some confusion here. During Covid, MANY…read morepeople needed respirators, the manufacturers ran short, AND NW Medical was short-staffed as many medical-related services still are. During this time a customer often had to call several times to get through, especially to a person. This has changed. People can now find respirators. I have found that when I had a problem, NW Medical was quick to COME TO MY RESIDENCE and replace what wasn't functioning. Getting parts, like hoses and other parts has become MUCH easier. Of special mention is JOYCE. When a part wouldn't arrive in time, she brought it to me when she was done working. People here go out of their way to help those of us with issues. Many customer complaints had to do with circumstances surrounding NW Medical, not the company or employees themselves.

After having a heartattack and needing in home care,and experiencing other companies..this company…read morehands down cares for their clients. Ashley & Margy has always been available for last minute changes.. Grateful@gracefullygettingold

I started with aspire on April I moved from California I applied here and started working as a mom…read moreof 3 they worked with the hours I was able to work with and I think it's awesome to be able to work and still have time for my kids I love this job I'm happy I can work and not stress how will I get my kids who can get my kids they work with with your schedule they work with clients schedule and I think it's pretty awesome they are also very nice and very professional all of them from the office are very quick to help clients or employees

I am sickened by the lack of compassion and the fact that you can deny a surgery that is needed for…read morequality of life improvement because you think it is not necessary. But what if the shoe was reversed and it was you dealing with the pain, the weakness, he numbness that is getting worse by the day, but because you feel it is not severe it is not necessary. What constitutes severe? The more I deteriorate the more immobile I become. Not being able to stand for more than 10 minutes, or sit for more the 10 minutes or walk any distance except really to the bathroom I just don't understand how you think this is humane. You would think that you would want to help your members improve their quality of life instead of just pushing drugs upon drugs upon drugs in people. I am so deeply saddened by the lack of integrity, the lack of care and lack of compassion. Especially after years and years of dealing with this, years and years of physical therapy that has not been effective, failed medial branch blocks, failed radial frequency ablations, failed traction, failed chiropractic care, failed acupuncture. This is just horrible patient care. Let's not forget to mention they are denying my ambien for sleep that I have been on for quite some time. I have tried numerous other sleep medications that don't work. I pray that they never need care and if they do it gets denied as well

I have been with this co. for several years. The quality of care has disappeared. The people who…read morecared are gone. When I call I get people who can't understand or speak English well. They make promises but don't follow thru. They don't keep their word on anything. Discrimination against disability is acceptable even tho their pamphlets says otherwise. I am shopping for a different ins. co. This is just more stress added to an already worn out & damaged body.

I enjoy working with Advanced Care life services. It has been in the foundation of my beliefs,…read morebrought to person and able to do the person on person experience without the whole financial dependency is what means a lot to me.

Michelle and her team are incredible! The loving and professional care they gave our mom and…read more family was beyond exceptional. I highly recommend ACLS