Ok so I'm only saying a 4 because I wasn't able to test ALL of the departments and services but so…read morefar I had a teller who was VERY KIND AND NICE AND FAST. I'm not sure if she wants her name mentioned but I'll just say she's an "ANGEL" thank you for being so hospitable and very kind. Not too many tellers are as nice anymore! It's as if they were robotically inputted into the system to be abrupt and polite! But NOT kind and pleasant. Still this place is very new and SPACIOUS! The fact that they have so much room in the lobby is astounding! There isn't any lines or ropes to separate the areas JUST YET! But if you do bank with ASB and live this side going WEST, I'd say come here because it's NOT CROWDED YET! But when the city is built, I'd say BE MINDFUL of the crowds! That's all folks! TIL next time... HAVW A GOOD ONE & MALAMA PONO

American Savings Kapolei Branch on Wakea St. We've customers with American Savings for decades…read more From Downtown to Kalihi and now to Kapolei. The staff and management are great. Very knowledgeable, friendly, and efficient. They take care of all of our financial needs. When they see opportunities they let us know what they have to offer. Can't beat going into our Kapolei branch and seeing and talking with them about our financial businesses and how we can potentially make it better.

The most unorganized bank iv ever been in... no signs anywhere. Everyone who walks in looks…read moreabsolutely confused.. people waiting on the side for a long time & waiting to get help. People waiting for tellers on the other side for other services and people standing IN LINE to get Help from front tellers. Absolutly a mess in here!! What the heck.

March 14,2022 9am--I do not work at a bank BUT don't you think the employees here would Know-how to…read moreread the amount on a personal checks or how to read numbers ?!?! Needed to deposit xxxxxx and Jonalyn process the check xxxx less than what's written on the check and gives me a receipt with the wrong amount on it!!!!! It really worries me if she has done this before and what happens to the extra money that wasn't deposited? What would happen if I didn't catch it ? We work hard for every cent and to have this happen is bothersome. And to add insult to injury she denied it and made me feel like I AM THE INCOMPETENT ONE !! So, I told her to check again !! And SURE ENOUGH I WAS TELLING THE TRUTH !!!She screwed up on a simple transaction !! IT makes me question her ability working with $$$... it's really scary !! Thank GOODNESS we don't bank here..........::/

Banking in Waipahu, Oahu, Hawaii…read more.. My aunty has her checking and savings accounts at American Savings Bank. We have been calling every month to transfer money from her savings to her checking. I thought that it was strange that her accounts were only in her name. I asked if she wanted one or both of her sons on her accounts... to be safe... in case she goes into the hospital again... She agreed. I parked in the shared parking lot at Waipahu Town Center. Located right next to Longs Drugs Store, American Savings Bank has two Automated Teller Machines outside for after hour transactions. They close at 5pm on Mondays through Thursdays; 6pm on Fridays; and 1pm on Saturdays and Sundays. Inside the spacious, clean environment, there were two visible tellers. Another customer was waiting for the 3rd teller who was in the back. I grabbed an office chair from the office on the end so aunty could sit down while she waited for her turn. A teller finally was free to help us, but she couldn't do everything that we requested. The Assistant Vice President, Jill, came to our aid. We followed her to her office and laid out some documents. Jill did as much as she could. We will keep in touch and finish this transaction tomorrow. Thank you! Note: checks are $28.50 per box - hopefully, this fee can be waived!

I HAD SUCH AN AMAZING EXPERIENCE AT THIS PLACE! Miss Louella Villanueva is the most amazing and…read moreefficient personal banker I've ever met! If you want a fast and easy service, I HIGHLY recommend that you go see her at the Waipahu branch. Thank you again Miss Louella!

Courteous and fantastic employees! They are helpful at every branch I visit!…read more Never had any problems at any of the branches. They have had my business for some time.

I was heading to Europe and wanted to purchase some euros(their cutrency.) I called BOH since I…read morehad gotten yen from them before. They said it could take more than 2 weeks. i needed i sooner. I inquired at ASB and was told you order it on line. That was easy and simple. it arrived in a few days. i was contacted to come into their branch. wow! loved their speediness. Very secure. You sign that you received the bills after the teller counts it out in front of you.

Mahalo to Bank of Hawaii, all of its employees who helped to organize this Hawaiian Airlines…read moreMastercard Appreciation Event. Let me say this event was well organized! While in line and before 10 am, an employee came out to say what was needed to get a ticket to claim their exclusive lunch bag. Then a couple other employees came around to verify our ID & Hawaiian Airlines Mastercard then we were given a "ticket " which was actually a Hawaiian Airlines brochure. Right at 10 am we moved along. I want to say once the line opened I was able to get my exclusive BOH & Hawaiian Airlines cooler in about 5 minutes or less. The Mahalo lunch set included: mini spicy ahi bowl from Ahi & vegetable very delicious, Taro chips from Hawaiian Chip Company, POG juice and Atmos fork & spoon set. Well worth waiting for! To All who worked/helped at this event were very friendly. Mahalo!

On Monday, June 29, 2026, at approximately 3:45 p.m., my co-worker and I visited the bank to…read moredeposit money. During the transaction, the bank teller noticed my teammate's work uniform and asked if she worked at that specific location. Without being prompted, the teller made several negative comments about our workplace, saying, "Oh, that place is a hit or miss," and adding that the location "needs more staff." These remarks were completely uncalled for and highly unprofessional. As a representative of the bank, it was inappropriate to make negative comments about a customer's place of employment during a transaction. My co-worker became visibly uncomfortable and interrupted the teller by saying she was there to deposit $1,000, hoping to redirect the conversation and prevent any further embarrassing remarks. I believe your staff should be reminded to remain professional, avoid making personal or negative comments about customers or their employers, and treat every customer with respect. Please use this as a coaching opportunity to reinforce appropriate customer service standards. In other words: Lack of tact. No manners. How are you in this industry? I'm sorry, but I am not sorry.

They recently close permanently at Ewa Beach Town Center wher I could just walk to the shopping…read morecenter from my apartment at SunRise apartments. I like the service at this branch but now I have to catch bus or Uber to the one in Kapolie or Waipahu. It's a bummer but I will continue with this bank.

A few weeks ago, a teller suggested I make an appointment to see an advisor to change my account…read more I guess there was a misunderstanding. When I went in today, Ivan helped me out. He was very personable and professional!

Let me tell you why I keep ending up back here and it's not just for the food, it's the whole…read moresetup. This place is great especially if you're trying to eat, run errands, or catch a movie without stressing about parking. Here's why I love it: 1. FREE parking. 2. There's a public bathroom right when you walk into Consolidated Theatres Ward which honestly comes in handy more than you think. 3. Magnolia Ice Cream & Treats -- their halo-halo is my weakness. 4. Chick-fil-A is literally a parking lot away when you're craving nuggets or waffle fries. 5. Capriotti's Sandwich Shop is new and I love their crispy fries in a cup from here! 6. And last but NOT least, Broke Da Mouth Grindz has the softest melt in your mouth braised beef here.

Half the cost and if you have manners, you'll be accepted with open arms very local style of movie…read moregoing love it

Central Pacific Bank is located in Kapolei. I went there on a Saturday morning to pick up copies…read moreof bank statements. I entered the bank and was greeted by the friendly male teller. I informed him that I was there to pick up 6 months worth of expedited bank statements of a joint checking account that I have with my mom. I was informed that it would cost $5.00 per statement. The male teller told me to have a seat and he'll call me when the statements are ready. The bank had couple couches for customers to sit on. I sat on one of the couches and waited less than five minutes before I was called up by the teller. I paid $30 total for the statements. I had a choice to pay by card or pay by cash...I opted to pay by cash since I had some on me. Now that I know Central Pacific Bank is open from 9am to 1pm on Saturday I can head there if need to do any banking errands for my mom. I can't do any banking errands during the week days since I am always working in Waianae.

Seriously! When someone comes in for rolled coins, obviously you should offer a bag and band the…read morerolls together! This is how the teller give me the multiple rolls of coins we needed! When did customer service end?!? She had the nerve to act like she gave a hoot about how I was suppose to carry all of this to my car. Please save your fake smile and concern, when you send a customer to their car with $200 in rolled coins with no bag or rubber band to hold the rolls together, you make it easier for a business to say farewell to your sorry excuse of customer service!

Putting in the dough…read more.. My services are quite basic today so it was more of the convenience with lots of free parking right in front of the building and they had four tellers as well which none are in training so it was a great start. This Waipahu location is nice sharing lot with Don Quijote among other tenants as well it didn't take very long to get my banking done in comparison to town location which was nice as I already was running behind on my errands. Thank you!

Banking in Waipahu, Oahu, Hawaii…read more.. First Hawaiian Bank collaborated with four Small Local Businesses and gave away large prizes to Hawaii residents on Instagram. Wow! I happened to be a lucky winner for the gift certificate to Sakura Restaurant in Mililani. Yay! Thank you! Via Instagram messaging, the Social Media Team of First Hawaiian Bank contacted me to complete some forms. I told them that I don't have a printer and asked if I could go to a branch to sign the forms. I chose the Waipahu location of First Hawaiian Bank because Honolulu locations are kind of busy, don't have free parking, and probably don't have as much time to chat. I was right! Located next to "The Rail" station at Don Quijote, First Hawaiian Bank in Waipahu had many open, free parking spaces! They're on the same street at McDonald's and the US Post Office. Outside, I noticed the convenient Automatic Teller Machine. Inside, there was no line at 10am! I appreciated the air conditioning, spacious interior, and bright environment! The teller was very nice. She called the worker who had the information. I signed the forms while having a pleasant conversation! Thank you very much for the great experience and for helping our community!

Wow, I can't believe we closed on my new Condominium in 24 days. I contacted Duncan, Ian and my…read morerealtor Chase some time last year when I wasn't on island yet about possibly buying a home in Hawaii. This was my first home since I've been active duty Military. From what I understand, the VA usually takes a while to process home loans. However, these guys did such an amazing job answering all my newbie questions and explaining what to do and expect next in detail. Communicating important information between 4 people who've never met each other except through Phone text/ voice and emails was flawless. I highly recommend this amazing team to anyone looking to purchase a home here in beautiful Hawaii. Very understanding and easy to work with. Thank you Chase, Duncan and Ian for all your hard work. I really appreciate it.

What can I say, Ian is life saver. I was down but he lift me up. Before him, major bank in Hawaii…read moredenied my request for Refinance but as a last resort, from Yelp to found him in the great rating. So, I called him and telling him about my experience with the refinance with the major bank that did not go through. Ian was very good listener and he guide me through the refinance process which approved in less than a month. If you thinking of refinance, please talk to him first. Thank you Ian for your professionalism.