Worst Contractor Experience Ever - Avoid DryZone Basement Systems / All Things Basementy…read more I had the single most egregious contractor experience of my life with DryZone Basement Systems (the local All Things Basementy provider) on my Massachusetts property. I hired them to clean out my crawlspace, which had an older vapor barrier, and upgrade it to a new vapor barrier system. Their sales pitch and materials specifically promised that the space would be thoroughly cleaned before any new material was installed. On the first day the crew began laying the new vapor barrier directly over the existing dirt, debris, and old vapor barrier without cleaning anything. I immediately stopped the project and contacted management to request a different crew that would actually do the job properly. Management promised they would send a project manager and that he would be on site the whole day on day two while the crew cleaned. What actually happened is that the project manager was only there for about 20 minutes. While the crew was supposedly cleaning out the old material, they only cleaned a small section and then covered up all the remaining old debris and old vapor barrier with the new material -- doing exactly what I had already complained about on day one and had been assured would not happen. To make matters worse, the crew spray-foamed rodent bait stations directly into the side of my house. It was obvious this was done deliberately and in a retaliatory, vindictive manner after I had complained and stopped their work. At that point I fired them. I lost my entire $6,000 deposit and had to hire another crew to rip out everything they had done. The cost to remove their improper work and start over was more than the original contract amount. I ultimately had the crawlspace properly cleaned and the vapor barrier upgrade completed correctly through the Mass Save program. This company showed zero respect for the homeowner's instructions, broke their promises about oversight, and acted dishonestly even after management got involved. I told them in no uncertain terms that they would never be allowed back on my property again. Strong recommendation: Do not use DryZone Basement Systems or any All Things Basementy contractor under any circumstances. They charge double the competition (or more) while promising quality but delivering substandard work. If you need crawlspace cleaning, vapor barrier upgrade, or encapsulation work, hire a dedicated cleanup/restoration crew separately (Servpro or equivalent) to get the space truly clean and ready, then have the new vapor barrier installed through Mass Save or a reputable local contractor. You will save yourself an enormous amount of money and avoid massive frustration. This was by far the worst contractor experience I have ever had. Learn from my mistake.

This company "fixed" my sump pump a few years back, it cost me thousands and it broke! I noticed on…read moretheir website they referred to me as a "he" instead of a she. They also took credit for a drain that was installed in 1978, when in reality they broke my drain and had to fix it! Referred to my house as "old" when the house was completely remodeled.

We live at the top of a hill, and we've all heard water runs downhill so we shouldn't have a leaky…read morebasement problem, right? Ha! After watching the (ground level) window well in my front yard fill entirely with water one incredibly rainy day about three years ago when I happened to be in the "cellar," and then let go with all of the water seeping around the frame and down my wall... well I finally understood that damp & musty smell my basement always had. Btw, the spot is not directly under the window but off to the side which is why I always thought water was seeping in through the foundation on the side wall where the stain mostly is (water does move downhill haha). Pioneer Basement responded quickly, gave me several options and quotes, and made financing easy. We decided about two years ago to waterproof only part of the basement since that's the area that is usually damp. We also went with the thermal vapor wrap on that part of the wall, and added the dehumidifier which was optional but recommended. Completely solved our problem - and ended the musty scary haunted basement stink entirely. Fast forward to now. I'm again randomly in the basement (for an internet wiring issue) and notice the absolute faintest but-still-I'm-not-imagining-it damp smell. Yup, after another of the crazy rains we've had this year, and... not at a wall but once again about a foot away from another ground level basement window, a small puddle. Of course, it's at a spot without the drain, sump pump, vapor wrap we'd invested in for part of the basement. Once again, Pioneer Basement sent an estimator over within a day or two - polite, knowledgeable, and quick to deliver multiple quotes (finish the full perimeter, do a smaller portion, consider adding window enclosures to tie into the drainage system...) and financing options. This is a company that delivers a high quality critical product, with a great warranty, at a fair and equitable price. They offer exceptional customer service. Your basement will thank you for having them do your waterproofing. And you'll never need to be scared of opening that cellar door again.

Exceptionally poor, slow-to-no response in simply scheduling an appointment. Took the time off of…read morework only to receive a call just before the difficult-to-schedule appointment to inform that the appointment was cancelled, claiming the one person in the entire company who could do this work was out sick. They would not return the (steep, expensive, overpriced) deposit via the card they charged upon our request, instead saying they could send another person same-day as the appointment after all -- despite supposedly having only one staffer specializing in the particular work we had scheduled out sick (the things that make you go hmm...). Gut feeling told me not to trust their work at that point. The company being too cheap to pay the transaction fee to refund the card they charged for the deposit, instead they issued a refund check needing to be cashed at their specific bank. Absolute refusal to refund the card we paid the deposit with. We cashed the check same day, questioning whether the company had even enough cash on hand to refund us (not a joke). Instead of apologizing for the whole miserable ordeal as business and customer service etiquette would dictate, instead they demeaned us for becoming upset over some really seriously bad bad bad customer service.

I have done some work with with them and they are excellent! In a industry dominated by big…read morecorporations who only care about the bottom line BG is a breath of fresh air. Honest and fair priced

We had a crack in our basement wall that needed injection. They recommended a strap in addition to…read morethe injection for a reasonable fee, were courteous, helpful, and detail oriented. BG did a great job in a short turnaround. Highly recommended! Peace of mind at a good price. Thank you!

Bob and his crew installed an underground drainage system for a downspout at my house. I had had…read moreproblems with basement flooding when the previous downspout drainage system became blocked. Bob recommended a new type of drainage system and did an excellent job installing it. The way it is designed, it is highly unlikely that my basement will ever flood again. It looks very good and is hardly noticeable. They did a thorough clean-up after the work was completed. All this was done at a very reasonable price. Bob and his crew were very pleasant and easy to work with. I highly recommend Global Basement Waterproofing and would definitely use them again.

I had my basement waterproofed by Global Basement Waterproofing in 2013. They did an amazing job…read more They always respond and arrive during scheduled timeframes, including annual service appointments. Not only do they do a great job on installation, they use great equipment/products and they help educate home owners on the system and its maintenance. It's a huge relief not to worry about my basement flooding! I highly recommend them.

I was referred to Envirotek by our home inspector when we purchased our house about a year and a…read morehalf ago. During the inspection, dark mold was discovered on the rafters of our attic and it was recommended that we address it. Since we are consummate procrastinators, we waited. Recently though, we received a RISE assessment (definitely check them out if you haven't already) and had the opportunity to have our attic insulated for little to no cost. Our work was scheduled but the mold remediation was a precondition to the work. So we called Envirotek. I was able to schedule an assessment quickly and easily. The owner Kevin came to the house a few days later, patiently answered all my questions, discussed options and gave us what I felt was a truthful assessment of what needed to be done. This was a Thursday - he promised to have my quote Monday and it arrived on time. We proceeded with the work and they were able to start on the Wednesday (great turnaround but they mentioned they had a cancellation, so maybe I got lucky). So the work was done well before the insulation was scheduled. It was a two morning job since the chemicals they use need to dry overnight. Kevin's crew arrived both days within the half-hour time frame given, explained what they'd be doing, did some quick paperwork and were off. I'm not a professional, so as to the effectiveness of the work, I don't know. We did receive a five-year guarantee. However, it was done efficiently and looks clean and thorough. A job well-done it seems. The crew was polite and, not necessarily expected, they even vacuumed and Swiffered since it was a little wet outside and they had tracked in a bit of water and dirt. The office did a good job of responding quickly, following up with the invoice and certificate. All in all, I can recommend this company for this and probably similar work.

From the owner: Mold Remediation, Air Quality management, Whole home ventilation systems, Crawl Space repair and…read morewaterproofing, Duct cleaning Air duct sealing and attic air sealing and insulation are all service we provide to our customers. No matter what your issue is, we can help you out.

We had to have new thermostats installed (ADT) and one would not connect to system. something…read moreabout voltage to that unit. ADT just told us to have someone else deal with it. Bobby came to check the problem. he spent a couple of hours going thru entire system & found the problem!! fixed the issue & helped me program that thermostat . excellent experience and will now talk to them next spring about mini splits.

My wife and woke up to no heat a few days ago. We assumed it was an issue with our boiler. We…read morecalled our HVAC service provider, who indicated the issue was not with the boiler, but with the propane gas valve. He went on to say that our boiler would need to be replaced fairly soon, showing me pictures of rust. He provided a quote for boiler replacement. I called two other HVAC companies, including Ocean State Air Solutions. Joe DeSilva and his very knowledgeable partner, Chris, came to my home to take a look at the boiler. Chris was patient in describing the functionality of the various components of our system. He went on to say that our boiler was a cast-iron boiler in good shape and should last for many more years. He said selling me a new one would be dishonest. These two gentlemen were honest, forthright, and patient with me, who has zero knowledge of boilers. So, I am cancelling my contract with my current HVAC service provider and going with Joe and Chris from Ocean State Air Systems because Trust matters to me.

Wayne did a great job inspecting the chimneys in the antique home we're looking at and explaining…read morewhat was going on with them.

These people are a bit dodgy. They make one sided appointment and then call you up and say…read moresomethibg like "just calling yiu to remind you of the appointment you made." They did this to me are were snarky and rude about it when I suggested that I, in fact, did make an appointment. Call somebody else to clean your chimney. Anybody else. The answer from these folk below highlights their lack of customer concern. The actual fact is that I was snapped at on the phone by 2 different people all *telling* me that I made and appointment. This is farcical because when they finished my initial service I was fully of a mind NOT to call them back or use their service again. The idea that I made an appointment with them is preposterous. I'm will drop a similar review on Google and related sites so folks know. If the people who were snippy with me on the phone want to send a couple of apologies that would be the proper course of action. Otherwise, avoid these folks like a chimney fire.

fixed my gas fireplace. very professional did a great job that others gas chimney companies could…read moreor would not do

Great customer experience. Very professional, prompt, courteous, and clean. Highly recommend…read more Hired to clean the chimney which they did and have them returning this summer to make some repairs to the firebox that they recommended.