Worst Contractor Experience Ever - Avoid DryZone Basement Systems / All Things Basementy I had the single most egregious contractor experience of my life with DryZone Basement Systems (the local All Things Basementy provider) on my Massachusetts property. I hired them to clean out my crawlspace, which had an older vapor barrier, and upgrade it to a new vapor barrier system. Their sales pitch and materials specifically promised that the space would be thoroughly cleaned before any new material was installed. On the first day the crew began laying the new vapor barrier directly over the existing dirt, debris, and old vapor barrier without cleaning anything. I immediately stopped the project and contacted management to request a different crew that would actually do the job properly. Management promised they would send a project manager and that he would be on site the whole day on day two while the crew cleaned. What actually happened is that the project manager was only there for about 20 minutes. While the crew was supposedly cleaning out the old material, they only cleaned a small section and then covered up all the remaining old debris and old vapor barrier with the new material -- doing exactly what I had already complained about on day one and had been assured would not happen. To make matters worse, the crew spray-foamed rodent bait stations directly into the side of my house. It was obvious this was done deliberately and in a retaliatory, vindictive manner after I had complained and stopped their work. At that point I fired them. I lost my entire $6,000 deposit and had to hire another crew to rip out everything they had done. The cost to remove their improper work and start over was more than the original contract amount. I ultimately had the crawlspace properly cleaned and the vapor barrier upgrade completed correctly through the Mass Save program. This company showed zero respect for the homeowner's instructions, broke their promises about oversight, and acted dishonestly even after management got involved. I told them in no uncertain terms that they would never be allowed back on my property again. Strong recommendation: Do not use DryZone Basement Systems or any All Things Basementy contractor under any circumstances. They charge double the competition (or more) while promising quality but delivering substandard work. If you need crawlspace cleaning, vapor barrier upgrade, or encapsulation work, hire a dedicated cleanup/restoration crew separately (Servpro or equivalent) to get the space truly clean and ready, then have the new vapor barrier installed through Mass Save or a reputable local contractor. You will save yourself an enormous amount of money and avoid massive frustration. This was by far the worst contractor experience I have ever had. Learn from my mistake. read more

DryZone Basement Systems - One of the rat/mouse bait stations deliberately spray foamed into my home. - Waterproofing Near Me - Bridgewater, Massachusetts

See all

This company "fixed" my sump pump a few years back, it cost me thousands and it broke! I noticed on their website they referred to me as a "he" instead of a she. They also took credit for a drain that was installed in 1978, when in reality they broke my drain and had to fix it! Referred to my house as "old" when the house was completely remodeled. read more

Great job.Great communication. Always got communications about what the next step was from Christina and Robin. Crawlspace looks new. read more

asked for a quote chose someone before they came and now non stop text calls and emsils for them to come out and quote me AFTER i asked them to STOP contacting me. read more

Dry Zone installed a partial system in my basement and I now have more problems with flooding than I ever had before. They put the pump in the highest part of my basement instead of the lowest and I can't even get them to admit that they made a huge mistake and caused the problem to get much worse. I am 100% unhappy with the poorly done work and would never recommend this company. read more

DryZone Basement Systems - Much worse off than I was before I had the work done. - Waterproofing Near Me - Bridgewater, Massachusetts

See all

We recently bought our home and had some concerns about sloping floors and our foundation. Craig came to the house and spent over an hour teaching us about what to look for in a stable foundation. He was knowledgeable and responsive to all of our questions. In the end, he said that the foundation and support beams looked good and that we really didn't need to do any work. Having spent a lot of time with contractors who seemed like they were just trying to sell us on their product, it was nice to interact with someone who was willing to provide an honest appraisal. We would recommend his services to anyone! read more

We used Dryzone a few years ago for a sump pump system in our old house and they were wonderful and did a great job. We used them for a consultation about a moisture issue in our new house. Benny, their rep, came out and was knowledgeable, seemed totally honest (did not try to oversell) and was really helpful. Highly recommend this company. read more

So their response has a lot more to day about the company. The crew felt threatened and walked off the job? So 3 men able to do heavy excavation work with tool in hand are intimidated by me? Afraid for some physical injury from a 76 year old man with a bad back? Yes I was angry and may have raised my voice but the team leader APOLIZED for this guy. Rachel the responder got it all wrong. If I was so threatening, why would they offer to reschedule the job and with another apology from the installation supervisor. Good luck if after reading some of these comments you decide to hire this company but don't raise your voice or question the difference in increased pricing!!! read more

called for an estimate and had a scheduled appointment, so i changed my work schedule around so i could be home. was called an hour before the scheduled appt, they double booked so pushed me off to the next day. so i changed my work schedule for the next day, then got cancelled again. then received an email with a scheduled appt for 4/13 at 1pm. i had never requested that date..needless to say i chose another company. if they cannot even show up for an appointment good luck trying to get a good job done. read more

My basement was routinely flooding and now it's not :-). But also the customer service was great, the construction team did quality work, everyone was friendly, responsive, professional. read more

after experiencing basement flooding for 10 years, I decided to end my stress with the dryzone basement system. Installation team was proficient and professional. System worked like a charm UNTIL I lost power. What wan't explained is that my system has a 3 pump system with a battery backup and the battery only sustains ONE pump. I lost power when I was not home and by the time I got home, I found 4-5 inches of water in my basement. The dry zone basement team came after a quick call and replaced the alarm and once I hooked up my generator and restored power to the system, the basement water pumped out completely. My system appears to be inefficient to handle the the high water table on my property on the battery backup, so I either need to never go on vacation and stay home in case a loss of power or invest in a Generac battery system. read more

Dryzone came back promptly and removed the remaining insulation and relocated thecated the hose. Very pleased.

Revised: The company responded promptly to my query about a repair. Unfortunately, they don't handle what I need done. I evidently confused them with another company and left a negative review. This was my error and I sincerely apologize. This is the first time I've made this type of mistake. DZBS indeed promptly returned my call and I would have considered them had they done the kind of work I needed. You should give them a try. read more

Dryzone installed the drainage system so that it was pitched away from the sump instead of towards it, the pipes from the sump to the outside leaked back into the vasement, and the exterior drain pipe didnt go to grade, so water backed up along it towards the house. They sent a tech out to verify the issues, and he confirmed all of them. The company then refused to fix them, stating they wanted a second opinion. The GM lied on the chargeback paperwork I filed, and eventually settled for a partial reimbursement. He also made it seem like he was not going to contest the chargeback, stating that he "understood the chargeback" and said there was nothing he could offer me at the time. read more

I hired DryZone Basement Systems *the Bridgewater , MA. branch to install a sump pump system with a back-up battery powered pump in my basement. The job took less than 5 hours. They cut the floor with a saw and used a jackhammer to remove the dirt below the floor to install the system. they left the site so clean and neat I really don't need to repair any damage. I never had a water issue until I had a new bulkhead door installed--but it leaked during the first major rain event after it was installed improperly. They restored my cement floor to like-new condition., Now I will be safe. I will post an update if the system ever has to turn on--automatically. I have a different bulkhead installer fixing the issue with that door. Michael came to my home when I first called the company, looked over my situation, and showed me exactly where he wanted a new electrical outlet box to be installed, and I had that worked completed before the installation date. Great job guys... read more

The crew at DryZone did a good job with respect to the installation work, but I was not happy at all when the truck backed up onto my front yard to turnaround upon leaving. I was especially upset given that there was a clear spot across the street for turning around which I told them to use (I guess they ignored me and felt compelled to ruin my lawn instead). read more

We were having basement flooding issues. DryZone responded quickly and were able to solve our issue by installing a French drain from our storm door entrance to our existing sump pump, and by installing a second sump pump in the area with the most flooding. Total the cost was just under $2,000. Other companies said the best solution was replacing the storm doors and pouring more concrete, which they estimated at $5,000 and above. I'm so glad we didn't do that because we haven't had an issue since. Rating 4 stars because one of the reps kept pushing we install around the entire perimeter of the basement which we couldn't do because a portion of it is finished and would require a lot of additional work. When we kept asking for alternatives he got a little rude, but we only had to work with him through the quote process. read more

Wow. Just Wow. Incredible service with this company. I have been staying with my mom because my dad just passed and we had to call because of a basement flooding problem. I always expect outrageous, over-the-top quotes for home related services from vendors. It's rare to find a company with integrity and sincere care for the customer. However! We found just that in DryZone Basement Systems! William P. Came out right away, looked over the situation and offered the best solution at a most reasonable price. With my mom's current concerns, it was a breath of fresh air to feel that actually fixing this problem would be a relief rather than a stick up. No hesitation to recommend this company and a big bravo and thanks to William P! read more

They just don't get the hint. Don't request to be contacted by these folks. They will call you every 3 hours, mainly when you are at work and can't receive the calls. In 3 weeks i got 45 voicemails. I blocked their number from ringing on my phone, and blocked by voicemail from accepting their messages as i had to listen to 14 messages before i found out my mother was in surgery, fortunately i didn't All was quiet, until a random set of 3 text messages came through months later. "Hello Justin. We have been trying to reach you to schedule the free estimate you had inquired about through our website back in November for your basement or crawlspace, please give us a call to set up this appointment or reply to this text to be removed from our followup list" My reply "Obviously i blocked your number because calling every 3 hours shows desperation and i don't need a desperate contractor." Their Response "You contacted us first because you said you were in need of our services. WAHHHH WAHHHH We were just trying to help you. WAHHH WAHHH Thank you for the response we can now remove you WAHHHH WAHHHHH from our followup list." Yes I asked to be contacted... moral of the story. Call , leave a message and wait to be gotten back to. Don't blow up peoples phones. Also, due to new laws passed it is illegal for a company to contact someone by text unless they implicitly opt in. Just because you assume most of the phone numbers you collect are statistically cell phones... you cannot text. Please review the TCPA rules for compliance on this. DryZone Basement Systems gets my EAT DIRT rating, or as yelp puts it Eek! Methinks Not/1 star. read more

Sales and installation were absolutely fine, after sale care needs work. After the install I had an issue which I had to threaten to escalate in order to get resolved. They sent someone out right away to fix it, and they were fine too, but when I followed up with an email afterward there was no response. I get it, we are all crazy busy and stressed with the state of the world, but just try to do a better job with post-sale customer care going forward. read more

What they have done for a number of our investment properties is ASTOUNDING. Ave increase per property was $50k. To not have mold, moisture or any of those unpleasant smells/bacteria in any of them is PRICELESSSSS.. Thank you Todd and staff, WELL deserved 23 Investment Group read more

Very knowledgeable and professional great experience with Len, Courtney and the crew.

Phil was my first contact. He worked with me until we could come up with a favorable affordable contract. The service was just completed and it was better than I expected. The installer/technician did a great job and left the space perfect. read more

Don't be fooled by large business name. The DO NOT WARRANY THEIR WORK FOR WEAK plastic material against leaking water to your basement when they do your basement well windows. When I asked for warrty for not leaking any water inside my basement, they cancelled my contract with them right away. From that point you can figure out, that Co. Looking for your money in their pocket without any warranty! I don't thing you would through your money there. read more

They installed French drains for us. These guys were extremely professional and knowledgeable. The team that came out to install the system really knew their stuff. They made adjustments to our installation that made far better sense than what the salesperson originally planned for the project. It was just installed so we will see if the system does its job but I'm really impressed with this company and their team of installers. They were honest and professional. I highly recommend them. read more

Professional from beginning to end! This is the second home in which I've used Dryzone Basement Systems. My positive experience with the first home in Quincy, more than 15 years ago, was so professional and positive that I didn't need to repeat all the research I had previously done. My 1st home didn't have a pump previously, but water came into my basement and I panicked. I never worried about it again. My new home in Rockland already had an antiquated pump without a battery back up. What good is a pump if the power goes out and you don't have a back up? Plus the outflow piping was not freeze proof and was just a flexible hose. The replacement pump is in, as well as the dehumidifier/air cleaner which feeds right into the pump. It doesn't look at all like anyone was here working today. They called to confirm the day before, they called when they were on the way, they showed up and did an outstanding job. I can't even see where the lawn was dug up to bury the out flow pvc pipes. I'm beyond impressed and finally feel secure about moving furniture into my finished basement. read more

Had a few people come through, but was impressed with the knowledge that the salesman had. He explained the different types of foundations and how the approach changed depending on which you had. Since we had a corner where the sump was that was open, he was able to tell what type of foundation. From there he built a solution that would solve the leak from the cold seam on the addition and clean up the sump area. We had to postpone the project due to family issues, but almost six months later, Jay was more than happy to stop back and go over the original quote with us. We walked through a second time just to affirm everything and then within two weeks, the crew was on site and the work was done. The crew did a great job cleaning up after themselves. All the debri was carried out and off site. Where we used to have an open sump that was piped outside, across our patio and through black flex hose across the yard, we now have a system that goes out the side of the house, collects some of the downspouts also and goes underground across the yard. With the triple sump system, it is all sealed up so it is not another source of moisture in the basement. The battery backup keeps things running during power outages, and the additional pump helps the system keep up in case we have rains like we had back in 2010 that flooded everyone out. Probably the best is the new dehumidifier system they installed. Unlike the store bought version that was constantly running, this unit is set at 55% humidty and gets it down there fast and shuts off. All ready we can feel a difference in the basement. The real test will be when the big rains come again, but so far, we are happy with the way the basement looks and actually planning on being able to utilize the space. read more

Everything went like clockwork. The team arrived when the were expected, kept noise and dust to a minimum, and cleaned up when they were done. It took part of a second day to complete our project. Since then, we have seen a very heavy rain and the basement remained bone dry, except for a small spot in the center of the floor, which evaporated quickly thanks to the dehumidifier we requested. The next time that spot appears, I will draw a chalk circle around it so we can call Rob Coggeshall, our rep, to bring it to his attention. I am looking forward to how the system will perform in March and April, typically the months with the most rain. We are extremely pleased with how the project went, from start to finish, and we would recommend your company highly to anyone who needed your services. read more

These guys are the best in every area. Professional, honest, compitant and excellent work.

We would highly recommend Dry Zone Basement Systems. The sales guy did a thorough analysis of our basement water issues, then came up with a reasonably priced solution that makes sense for our situation. He recommended a sump pump be installed at opposite corners of our large basement, then IF we required additional sumps or drain trenches they could be added. The other companies that gave us estimates wanted to start with a maximum solution that would have cost many thousands of dollars more. The installation crew, Ryan and Jeremy, arrived on time, were very courteous and obviously very skilled at installing systems. They took care to cover anything that might get dust on it from the work. They did a terrific job, then cleaned up everything before they left. This company is a class act! read more

The crew that came out to our house today to install our waterproofing system were total professionals, very clean, and ensured they explained the system to us. They were very courteous when working, making sure they left our basement/backyard very tidy. Very friendly guys as well! When we first dealt with the sales person, he had a no pressure approach and didn't force to up-sell us, which is partly why we chose Dryzone over their competitors. We look forward to now confidently finish our basement. Will update review once we see how the system works itself and if our basement remains dry!! read more

Dehumidifier units they use (Sendona) are failing "worldwide" I am told. They didn't even advise customers; guess you should go and look for error messages on unit in your crawl space - lucky I guess that I did. Then they schedule a "swap out" but didn't come with a unit after calling to say yesterday they'd be here today to "swap out". Manager says her people knew - nice way to support your people Erin! She's expecting more units in next week but doesn't have a date from manufacturer; she sent an email today - pick up the phone - you should expect better service from your supplier so you can take care of your customers. The weather is such that mustiness that's grown should not be a problem she says - a strong Nor'easter rain storm is expected - keep trying. Terrible service. read more

Tom, Matt, and Todd were awesome! The work they performed was absolutely beautiful. They were efficient in getting it all done in one day and the outcome was fantastic. They were so pleasant. Great Company! Great People! I wish that every vendor we used was as good as Dryzone Basement Systems. read more

Just had Ryan Daffinee come to my home to repair a crack in the foundation. Pat Cahill came out to give me an estimate and within a few days, Ryan was here to repair the crack. They were very professional, courteous, on time, and the repair looks great! It is guaranteed not to leak again so what more could one ask for? I like doing business with people that do the job right the first time. Ryan was even kind enough to assist my builder with a small refrigerator that was delivered for the basement. Great job and kudos to you!!!! read more

I searched for months and got a number of estimates before we decided to go with Dry Zone in Taunton. They were priced midrange. Not the lowest and not the highest. We needed concrete poured in a dirt part of our basement, drain system installed and some rock/ledge covered with clean space plastic. This was no easy job. Todd the owner has extensive knowledge in basement water problems. I felt very comfortable with his sales rep. and his entire install team. They were on time and on budget as promised. His crew even fixed additional items that they didn't have to. Today it is rare to find a company that goes above and beyond. Customer service was excellent! The whole team was extremely professional and I never felt like they were "cutting corners". Best part is my basement problem has been resolved. I would highly recommend this company. read more

These guys are the best! First, I purchased a Sani-Dry basement dehumidification unit to rid the basement of my new-construction home of humidity and mildew (that was ruining valuables stored in the basement by the hours). This proprietary Sani-Dry unit is a game-changer. Has made my basement dry, and keeps the entire basement (a very large basement) at the exact humidity level that I dial-in. The unit is also very quiet, very efficient, and filters the air (removing dust and particles). People/Service - A+++! Great sales experience, very good value, especially considering the damage to health and valuables caused by humidity and mold/mildew. After the sale? Even better! We noticed a large pool of water on the basement floor near out heating - a/c and sani-dry. Called Dry Zone, and they were out the same day within an hour or so of calling! Moreover, the Sani-Dry unit was performing normally, and the culprit was actually the condensate pump on our central a/c units. Nonetheless, the Dry Zone service rep found the issue, and quickly repaired some bare wires in the pump that was causing a short - this was not Dry Zone's problem, but they took care of it anyway. Can't recommend this product or the company enough. If you have a basement in the northeast, you need a sani-dry from Dry Zone. read more

Sam, Todd, Kyle, and Rene - wow! Sam did the estimates and made the pricing easily understandable. Todd, Kyle, and Rene were professional, thorough, and genuinely nice! They exceeded our expectations and we would highly recommend them. read more

They were excellent. From the salesman to the installers I can not say enough good things. They left the place so clean, you would hardly know they had come. I particularly like the Turtl they installed. Makes it much easier to get into the crawl space. read more

Would highly recommend this company! My husband and I had a water leak in our basement. Our basement was finished and the carpet and ceiling tiles began to smell musty. We had Dry Zone Basement in to give us an estimate. They were very helpful. We also appreciated how knowledgeable they were. The person who came out to give us an estimate was not forceful in selling the product. The workers who finished the basement were excellent! They always arrived on time, worked hard, and kept us posted throughout the job. They cleaned up after. The product looks great and our basement space is finally able to be used again! read more

These guys just left my house and, I have to say, they were just great! They finished the job in 1.5 days (was supposed to be ~2 days) and were very respectful and diligent throughout the entire project. They showed up on time, executed our basement project quickly and efficiently, answered all of my questions, cleaned up nicely, and went above and beyond! They moved some of the heavier items in my basement with no complaints which I really appreciated. Starting with my first meeting with Steve Brennan, they took the time to educate me on my wet basement and what they recommended, what it would take to get it done, and they were able to do this all within a matter of 2-3 weeks. I couldn't be more pleased with how everything looks. The concrete still needs to dry and we need a good storm for us to actually test the system they installed but so far, I am very happy with my choice to go with DryZone Basement Systems. I highly recommend them to anyone and would certainly use them again if needed. read more