There's very limited selection in style and size, no size indicator on shelf so you need to spend…read more30min+ looking for 1 specific size and color. Cashier can't and does not count cash in front of you, we got $51 instead of $59 for exchange, went back in and cashier added dollars and we counted again before leave still missing a dollar. Seriously? Had to wait for cashier check out other customers, there were no apology/conversation for the mistake (twice) and I felt the 2nd employee/manager(?) standing by is very ignorant and idk maybe racist against Asian? The 2nd employee/manager just watched us wait this whole time with long face, did not greet us, did not assist, only greeted and apologized to the other customer (non-Asian) who checked out while we waited for cashier to correct cash 2nd time! Never heard of this business and will never come back, only good lesson today is to teach my brother how to count cash correctly (from cashier experience) so hopefully he won't get mistreated and cheated with cash transactions in future :)

DO NOT BUY SHOE CRAP NIVAL ON LINE ! bought size 10 by mistake and I tried to exchange for size 9…read moreand they don't have the color or the size I'm looking for anymore ! And it's only less than a week later ! $24.99 + TX to the trash ! Customer service sucks big time !

picked the item with the buy 1 get 1 50% off tag, brought to the check out with full price, took…read morethem back to show them where i get it from with the tag, then they told me that for the old item that made couple year back what a waste time

I'm not totally sure why they need so many employees because they all just kind of hang out…read moretogether behind the counter. They might be better off allocating those wages towards preventing stock-outs. I've been here three or so times now and they have not once had inventory of the various shoes I was looking for. Each time they just say "yeah it's way better to order online". I have to come here with zero expectations, which is pretty frustrating.

Like to shop in the warehouse but very limited selection for tall women (size 11) and make sure you…read moreget a picture of where you got the shoes from and the price cause it will change somewhere between the display and the cash register. I don't buy online from them because they participate in bait and switch with their "BOGO" special. You get a crappy pair of shoes that they need to get rid of for 1/2 price along with a pair you actually want for up to $10 more than regular price., more if you can find them on sale somewhere else. If you want a particular pair of shoes, in your size, at a discount, this is the wrong store. If you don't know what you want but you want a lot of it cheap, take a couple hours and a friend and go to the warehouse.

I came in to exchange a pair of shoes for a smaller size because the ones I bought were too big. I…read morewasn't trying to return them, just swap for the exact same shoe in a half size down. The associate kept telling me I "couldn't return them," even after I repeated several times that I wasn't returning anything. She told me to go pick something else out instead, which made no sense since I clearly just wanted the same shoe. After a strangely long back-and-forth, she finally pulled them up online and ordered the size I needed. The whole interaction felt oddly accusatory, like I was trying to scam my way into a free pair of shoes when I literally had the original pair in my hand. Second thing: when I originally purchased the shoes on Nov 8, I also bought a pair of socks that I accidentally left at the counter. When I came back on Nov 21, I asked if I could still get them. I had my receipt and totally understood if the timeframe made it tricky. What threw me was her saying she "couldn't verify it with the coworker" who checked me out. I told her who it was, and she said she had no way to confirm because he was on bereavement -- and said it in a way that made it sound like I should have already known that. Again, the tone felt like I was being accused of trying to get something I didn't pay for. Overall, the whole experience was unnecessarily tense and made me feel like I was doing something shady when I was just trying to exchange a size and pick up the socks I'd already purchased. Maybe I just caught the manager (short, Hispanic female in her 20s or 30s) on a bad day, but I was made to feel as if I was a thief when I've never stolen anything in my life.

Very limited selection. Staff is helpful. Store manager is…read morevery unfriendly and unhelpful.

always super friendly especially with new management that took over, they always greet you and try…read moreto help as much as possible or find another solution

Super stoked that I came in and found some amazing CHOOKA cheetah print rain boots marked down from…read more$49.99 to $24.99!!! This brand is waterproof, very sturdy, comfortable and good quality! I was dying for a pair of these because for me they are the perfect boot to wear during the transition from fall to winter since they have such good grip but are not as hot and insulated as winter boots when the weather isn't exactly calling for that yet! Plus it's a great way to introduce pattern into your style while keeping everything else simple just for a pop of something eye catching! Super cute and just what I needed! I tried on some of the more fall forward trend of boots and found most of what I tried on not looking very feminine and living very tight on the foot. They made my arch cramp some of them.... so I haven't found the perfect fall or winter boot yet but these awesome rain boots will do just fine for the time being! I'll stop in later in the season to see what styles they bring in!

My family got followed as soon as we walked inside the door. I am guessing there was a new woman…read morebeing trained the day but she explain to us what the Bogo deal was . Then her trainer followed us. She is was a bigger lady wearing a peach hoodie so she was very hard to miss . The most upsetting thing about being followed around the store offering a bogo deal is that when I needed help the lady avoided me like the The plague. She specifically crossed to a different isle & Wouldnt look up which made me have to yell to get her attention. I have shopped at other off-Broadway shoes and I'm not treated like this by the people who work there. I don't like being racially profile. I understand that I'm a black woman and my mom is a black woman and my mom's friend is a black woman and we have two black daughters but that does not mean we're going to run inside your store and steal everything. It's almost pathetic the way that I've been treated at this place multiple times. At least this time I was greeted at the door. These employees are either taught to racially profile or they choose to . We were the only people being followed the whole time & the only black family in there . If I feel that I have to come in & be rude to your employees because they way they treat me , I will just not go . I can spend my money else where . Seeing how Empty this store is constantly, I wonder who else feels the same .

This is the ONLY shop I trust with all my shoes and special items like my Louis Vuitton bags…read more Nicholas is a true craftsman cobbler and has refined skills that you cannot find anywhere else. The shop also carries many fine brands and they have the hard to find Merrell Jungle Moc also trending on TikTok.

I took my vintage Coach purse to this store months ago for some strap repair, but never heard from…read morethem. I've tried calling, but all I get is a busy signal. So I've tried stopping by; but they are never open, even during their posted business hours! Now, there's a sign on the door that says another company is handling their repairs, so I called them. THEY DON'T HAVE MY PURSE! They said Comfort Shoes still has it and that they would call me the next day. That was 2 weeks ago, still NOTHING!

My first time at a Boot Barn looking to purchase my first pair of boots and I must say it was a…read moregreat experience. The employee who helped me was very knowledgeable and courteous. The price range I was looking for had a variety of choices. I couldn't leave without buying a pair and some other items.

Horrible experience went in to try some clothes and got a couple of pants and 2 pair of boots, tell…read moreme why my wife tells me they 4!!! Not 1 but 4 workers were waiting out side for me because they thought I was going to steel, never going to this store ever again!!.

Service is very good, store clean and orginized, and the selection and value keeps us coming backread more

The staff are amazing they help me out so much. Really friendly and they help me check for…read moredifferent selections of shoes.