I have a hot tub that has a leak. I contacted Goodall Pools and Spas for a service call. They sent…read moretwo technicians to check it out on 11/19/24. They pulled off the 4 panels surrounding my hot tub and felt around for leaks. They said they could not find the leak and reattached the panels and left. I went on You Tube and searched leaking hot tubs. You Tube pointed out specific areas within hot tubs inner workings that can be prone to leaks. You Tube showed how to remove the insulation to check for leaks at these key spots. The Goodall technicians didn't do any of this. They did not appear to be trained on leaking hot tub repairs. I received a bill for a service charge of $99 which I am willing to pay. However, Goodall Pools also included an additional charge of $160 for the technicians attempt to locate the leak. I have called on numerous occasions to speak with a manager about the extra charges but to no avail. Apparently Goodall Pools does not return customer calls to try and resolve customer complaints. That in itself speaks volumes on how reputable this company is so I highly recommend you find someone else to service your hot tub.

Great company, and more importantly, great people. Awesome multigenerational family owned business…read morethat doesn't just sell pools and spas, but you can tell they also really cares about their customers. Highly recommend!

Promptly returned my call and Chris was very professional and explained everything well when he…read morecame onsite to look at the hot tub. He gave many recommendations of what to do next and the pricing was very fair. Would definitely recommend and use again when needed!

Owner scheduled me Three weeks out. Finally came at very end of May. Told me PUmp didn't work…read more Suggested really expensive pool pump. I found one for $200 cheaper. Then he says he doesn't service pumps he doesn't sell. I ordered chemicals from him. No response for 3 weeks. Bought my new pump. Paid someone else to install it. I ordered my own chemicals. A month later, he sends me a bill for $200. He never finished the job and completely ignored me for three weeks, then charged me the entire amount for pool opening. I fired him and I had given him several referrals before this year. Not professional!!!!! We are paying for his new truck n trailer! Very unhappy! Been with him 6 years! Also doesn't return texts in a timely fashion. Go elsewhere!

Wasn't sure what to expect from this pool, but everything it offered was beyond expectations. Water…read moreslide, diving well, climbing wall(?!), lap lanes, splash pad/wading pool. All at the same time! Lots of things for your kids to enjoy. Plenty of deck space, but few/no chairs so bring your own blankets/chairs. I was here looking for lap lanes which they have two dedicated ones. Water quality looked good. Overall an excellent community pool!

This company is operating as a Jacuzzi reseller (independent Sales Organization - ISO)…read more After complaining to Van Dorn, I have since found that Van Dorn is the only registered provider of Jacuzzi spas in the state of Maryland. I know this because I contacted Jacuzzi directly and they gave me a secondary provider in Hagerstown, MD that is subsequently cut-off by Jacuzzi since Covid, 2019. This means that Van Dorn is the only seller and provider of maintenance in the State of Maryland. Hence, Van Dorn knows they are the only registered provider of Jacuzzi Sales and Maintenance. They use this advantage by charging exorbitant fees for new and existing Maryland Consumers that purchase a Jacuzzi spa. With that said, it is obvious that this company is acting like a 'Monopoly' for the Jacuzzi spas purchased by consumer in the state of Maryland. In other words, we the consumers are FORCED to work with Van Dorn for our proper Jacuzzi maintenance. Van Dorn, (knowing that have a monopoly), in turn charges exorbitant prices to conduct basic maintenance that is as little as 30 mins for $205.00. This works out to $410.00/hr. I just experienced this (super charge) of $205.00 for a tech to 'open up the COVER OF THE spa," tighten some pipe unions and then LEAVE within 30 minutes, and this was after I waited 30 days for him to come out to me in the first place. How is that verifying that my Jacuzzi tub is working properly and not leaking (which was the main part of our service call in the first place)? With this complaint, I already know, that Van Dorn will use the excuse that the Spa was not filled with water so they cannot test things, but that is bogus since for the last 5 years they have been using an 'external pump' that quickly extracts water from a nearby pool and is used to fill the spa (fast - usually in 20 mints or less). It comes down to whether THEIR TIMETABLE for the day will use the 'external-pump approach' to ACTUALLY fix the problem, OR use 'the excuse' that the Spa is not filled to justify their 20-30 mints "service." They love to use this 'external pump approach' to benefit (or not) their schedule to handle all Jacuzzi needs across the State of Maryland. excuse where the spas are filled (or not). This is their "bufffer" that they use for charging $205.00 for the visit. It is a shameful approach to business, and one that is manipulating Maryland Code. With tha said, over the years I have seen how they like to manipulate the use of their 'external pump' as an excuse that the spa cannot be tested (since it is not filled - when they come out) to determine whether the spa works or has leaks. I have seen thier use of this excuse for many years now. All the time, they could be using ther external pumps to fill the spa, run the spa and determine operation and/or leaks. As an educated citizen of Maryland, I need/want/alert the state of this egregious use of monopoly that is happening in the State of Maryland, of which I was born. I am tired of small dealers extorting the Citizens of Maryland and I ask that you crack down on this 'Monopoly' that Van Dorn has on Maryland citizens. In closing, If I cannot get recon stance from your department, I will be taking this to the Maryland Supreme Court. Thank you, Stephen J. Price 5702 Meyer Avenue New Market, MD 21774 Email: sprice@e-complish.com Cell: 301-996-8350

Good customer service and informative on average inquiries. Would highly recommend for people…read moreseeking pool as are local and stand behind their product, and will rectify issues in a timely manner

Great customer service. Very helpful when I needed a part…read moreWill be my pool supply store from now on

We have had nothing but great experiences with Goodall pools for more than 20 years. This is a…read morevery reputable, honest, multi-generational family-owned business. I would 100% recommend them for any pool and spa. Jim G.