One star because I have to......... I was in a bind because my regular vet had to cancel my…read moreappointment due to an emergency so I had to find another avenue to have my 16 YO dog euthanized.... I called Tri County and all t he y said was sorry but we can't help then the disrespectful receptionist hung up............. I will never recommend or call them again.......

I never go anywhere other than Tri County. Even after I moved quite far away I still drive the…read moredistance to ensure that my dogs get the best care! They don't have a big fancy office to show off but don't let that fool you the service is top notch! I have never left there feeling like my business wasn't appreciated and the costs are incredibly low! Do yourself and Fido a favor and schedule your next visit with them, you won't be disappointed!

0/5 stars, I do not recommend you get your pet spayed here. I had my dog spayed and she ended up…read morerunning a very high fever and had complications. At that time I was under the impression that it was because of her having issues with her reproductive tract. Dr. Heinert told me that her uterus was very inflamed. I recently took my healthy female cat in, she was around six months, to get spayed. Intake was great, at discharge I was told that the surgery went great and everything was fine. That she would be dizzy and may be throwing up, but it would be normal. I should isolate her and keep her clean for two weeks. I was told she will probably not want to eat but as long as she's drinking she will be fine. Told if I needed anything I should call. No antibiotics or pain meds were given. I brought my cat home and set up her isolation room in the laundry room. Made sure all the floors were mopped and sanitized, that she had a safe place with a bed to hide if she needed to. Made sure she had food, both dry and wet, as well as water. Checked on her every thirty minutes to an hour to make sure that she was clean, her litter box was clean, and how she was doing. She ended up passing three days later. When I called the vet he was very rude and kept insinuation that it was my fault she died, he did nothing wrong, I must have did something that caused her to die. He flat out told me that even if I took him to court I wouldn't be able to prove anything. He was very unprofessional and very unapologetic. I am not a vet and this is my first cat getting spayed and the discharge instructions were not adequate to say the least. The way the vet handled the situation was very unprofessional. I was lead to believe that everything is great. I was never told what to look out for that would be signs that I needed to panic and call the vet. The discharge laler that were given to me have absolutely no information in regards to signs that require immediate attention. If you had the same experience with this vet, please let me know. Maybe, together we can prove his negligence in court.

The woman who conducted my Red Cross Dog First Aid class gave me Dr. Heinert's card after I…read morementioned having an elderly dog who would soon need arthritis treatments of some kind. The class conductor was a fan of German Shepards, and the breed struggles with hip problems, so she had been down this road before. Although I'll do pretty much anything for my dogs, at first the thought of Doggie Acupuncture was a little far out. My local vet whom I would speak very highly of wanted to prescribe Rimadyl. I went with it because I've been going to the same vet for 7 years. I gave it to my dog and she did great. Then I googled Rimadyl. I was not happy with what I discovered. I called my vet back and discussed my concerns and she put ==most== of my fears to rest. The thing of it is, I am not a fan of long-term medication unless it is for something life threatening like heartworms, epilepsy, lyme, etc. The Rimadyl was $33 for 28 pills, and my dog would have to take TWO PILLS A DAY. Which makes Rimadyl roughly $65 a month for my dog. Not including the yearly blood work they recommend to make sure the medication isn't ruining my dog's liver. The last time I had similar blood work done on my other dog that was $6o-ish. Dr. Heinert's office offers acupuncture for dogs for roughly the same amount, but they only need to see my dog once a month. His office was very nice and they answered all my questions upfront. I'm sure some people wouldn't want to spent the money, I don't want the cheapest option, I just want to make an educated choice. If pills are the same price as acupuncture why would you even bother with pills? The first session, I am told, will cost about $120 for office call and procedure, and to get my dogs history, etc. They recommend two sessions the first month, and then once a month there after. Larger initial investment.......but a lifetime of not choking down two pills a day that were pulled off the human market. National Geographic recently (June or July 2012) published an article on just how effective acupuncture was in elderly rats. The findings were extremely encouraging and hard to argue with. Their office is 25 miles from my house, but my husband and I decided it was worth it. We've decided to ride out the prescription for the next two weeks while we prepare the bank account for the acupuncture. I will update with results later. All-in-all though....this office comes highly recommended and even with driving 50 miles round trip once a month, it's just about the same price as a prescription. It's hard to argue with that.

Dr. Brooke and Dr. Carrie provided amazing care for my dog when he suddenly became sick while…read morevisiting from out of town. My dog is very anxious and reactive during vet visits, but the staff were very kind, qualified, and understanding. I was in and out in 20 minutes! I also received a follow-up call 3 days later to check how my dog was feeling. So grateful for Lakeside vet! My dog is feeling much better!

The family dog Chelsea took a turn for the worse in the last week. Last night we decided to make…read morethe tough decision that it was time to help her in the only way we could. They called her vet who stopped doing house visits for covid. We called my vet who was really booked out and we couldn't let Chelsea suffer. I turned to yelp to help us. I can't speak highly enough of this place. Not only did they move things around once they heard her condition to fit her in, but they worked with our flight schedules so we could all be here today. It was a completely unrushed, empathetic, comforting, and kind experience. They let all 4 of us in a private basement grieving room. We were given as much time as we needed before and after her passing. It was a very peaceful experience. She was in no pain, she didn't even flinch for her iv. Thank you for treating us like family.

My time was totally wasted. The prices are ridiculous. All the dog needed was children's Motrin,…read moreto reduce his fever. They tried to charge me $600. In case they do not realize, their office is in Union City, not Buckhead

Good vet. Always takes time to explain and answer question. Take both of my dogs to them. Hometown…read morelocal vet.

I originally scheduled a 4:00 PM appointment so I could bring my pets in after work. On the day of…read morethe appointment, I received a call saying they had cancellations and could see us earlier at 11:10 AM. I rearranged my schedule and agreed to come in sooner. I arrived at 11:00 AM, checked in, and noticed three other clients in the waiting room. After waiting for quite a while, I asked for an update and was told they had gotten busy and that I would need to continue waiting. There was no estimate given and no proactive communication about the delay. After an hour without being seen, I decided to leave. Before walking out, I asked if I could have my original 4:00 PM appointment back and requested that they not call to move my appointments earlier in the future. I was then told the next available appointment would be at the end of March. After rearranging my day at their request and then waiting over an hour with no meaningful communication, being told I couldn't even keep my original time was extremely frustrating. Unfortunately, I will be taking my pets elsewhere.

Very expensive. Frequent turnover of vets. Multiple mistakes with meds and prescriptions. Office…read morestaff are very busy and take a very long time before they can assist you.

Amazing service during COVID. Took my dog in for a check up…read moreat 9am because he developed a limp., the vet took blood samples straight away on a hunch it could be Lyme. He was diagnosed with Lyme disease, they called in a prescription straight away and within hours, followed up with me to say the disease had not spread after the samples had being tested further. AMAZING care. This was all before 2pm!!!! Thank you.

The staff and vets care about my pets as their own. I have…read morebeen their client for over 10 years and cant say anything other then "they are wonderful". My pets, including my cat who purs in the clinic as if was home are never nervous when in the clinic. Great clinic with great people.

We didn't know why our dog just stopped eating and started moping around the house. We took him to…read morethe caring people at Greener Pastures. They really worked hard to figure out our hard case. We really could not afford exploratory surgery or sending him to a specialist so they recommended fluid therapy for 24 hours. This made all the difference! He "passed" a large piece of a Kong toy he had chewed up a year before and started getting better. Even though his case did not present as an obstruction, he is back to his old self and even fetching his bone! Thank you to all the great people at Greener Pastures!!! I really thought we were going to lose him.

Great staff that is truly committed to the wellbeing of your pets. Well worth our drive!read more

Keystone has been an amazing place for our complex cat care (Shout out Dr. Jackson and Cindy)…read more Keystone cares so deeply about the animals they treat. We have been working with them and a specialist in NY and it has been a great relationship for our cats unique medical issues. Keystone was willing to work and learn from the specialists, all while following up quickly with local bloodwork/ treatments. The staff is very friendly, the office is clean and welcoming and we have not had issues schedling an appointment. Cannot recommend Keystone enough especially those going through complex medical situations with their animals. All the staff is amazing but Dr. Jackson & Cindy have really made strefful situations easier.

Very upset. I HAD been a customer for over 25 years. Due to covid lockdown and illness I was unable…read moreto bring my cats for multiple years. Luckily they were healthy. I called recently to make an appointment and was told that since I hadn't been there for a while that I would have to pay a 75 dollar new client fee. This news was delivered very rudely. I pet sit and have sent all of my clients to this vet because of the care and good service. Perhaps an email to alert people of this policy ? Very sad to look for a new vet and the lack of compassion from their front desk staff. Especially at a time when my cat is now ill and in distress.

58 years of protecting my pets and they all got exceptional treatment and long lives...fair…read morepricing.....great staff, great Vets

I've wanted to give this a couple days to pass because emotions since Bernie's passing have been…read morepretty raw for us and I wanted to write this with a clear head. I've been a loyal customer with Franklin Animal Clinic (Franklin, PA) for decades. I enjoy the vets, I've had minimal problems, and care was mostly on-par with expectations. When my Saint Bernard, Bernie, was in the midst of failing this week, a call was made to alert them that Bernie was on his way, was in severe pain, unable to walk, difficulty breathing, really struggling, and we needed to see someone immediately. We had an arrival time of 12:40 pm however, we were told that they were "closed for lunch until 1:00 pm" and even worse, they couldn't see him until 1:40. Now, I don't know about you but what has happened to compassion and sensitivity in this world? You have a dying dog in your parking lot and the response is "Wait until our lunch is over?" Bernie died in the back of my vehicle in their parking lot that day. He never made it in to see a vet for either a diagnosis or to be humanly euthanized. I'm a huge advocate of promoting local business but for this to happen, I'm disheartened. I'm going to turn commenting off on this post because this is strictly for informational purposes. I wanted to put this out there for you to form your own opinion on this facility based on this experience. Our pets are so important to us and to know that my Bernie died in the parking lot waiting for a vet is unacceptable. I'm heartbroken it ended like this but, at minimum, I'm glad Bernie was surrounded by his family, getting belly scratches as he took his last breath.