The most important thing I can say about Cooper's is that they're trustworthy and fair. I recently…read moremoved back to town and was nervous about finding a new place to take my Honda (we've crossed the country many times--this car has my heart, lol), and a recommendation from a friend sent me here. They explain everything so I can understand, don't make me feel rushed, and answer all of my questions. Their prices have been more than fair, and the service has been excellent. My inspection, fluid services, and tire rotation were all done at a price that honestly impressed me. My alternator died and left me stranded around 2:30 in the afternoon. I called Cooper's, they told me to tow it right over, and they somehow got me back on the road the very same day--again, for a price that impressed me and was more than fair. Honest people, great service, and they have a new customer for as long as I'm in the area.

Great service and a fair, honest auto repair shop, which isn't always easy to find. Phil went above…read moreand beyond to take care of an issue with my car. I highly recommend Cooper Auto.

Broke down traveling to Indiana. Needed to get home that night. Eric Schultz and his dad fixed my…read morewheel bearing so I could make it back home. They could have taken advantage of me, because I was in a tough spot, but instead they charged me a fair price and did a great job! Two honest men. I highly recommend.

Jeff and Eric are scam artist at its finest. I dropped my car off in July of 2022. I just got my…read morecar back today January 18, 2023. I had an engine that was bad from when I purchased the car and the warranty was covering the engine. I was told in October that my car would be done in TWO WEEKS... I waited and waited and waited for a call for one to never happen. On January 3rd I called them to ask what was going on. They said oh good news warranty covered your engine. I said yes I know they did. You told me in October it would be done in two weeks and it's now Jan. They both denied making this claim. I have witnesses that heard it. They also stated that we were allowed to make payments to them which is why we agreed to allow them to work on my car. All to turn around and BOLD FACE LIE yet again and state they never said that. They had told my wife over the phone the total without the deductible would be around $300-$400. Include my deductible would around $500 max. I was charged $1050. I paid them all the money and didn't make payments as they had once agreed upon. I talked to my warranty department and they said they sent in the invoice for the car in mid December. Mind you, you cannot do that until the work is supposedly done. When I called on Jan 3, they said it would be 2 more weeks before it was done. If you can trust LIARS to work on your car, then this is the place for you!

I have had issues with my new VW atlas from day one. Had to get the owner involved after 1 1/2…read moreyears of issues and he (Rick) was a complete asshole to work with. He was very degrading to me in emails, like he was doing me a favor with getting back to me to try and resolve the problems with my car by giving me $4,800 off a new car And not paying off what I owed on my current car. He said he did everything he could do, but my issues with the car haven't been fixed. All I wanted was to try and get into another car without transferring a lot negative equity due to this not being any fault of mine. Because of him I will never buy another car from him. The other staff at VW of Boardman have been amazing!

tried to say they couldn't sell me my lug nut key. then said they would change the four locking…read morelugs for $90. that is the dealership making $1800 per hour. called Akron VW they said come in and get the key for $25. this should be illegal!!

This was my first time here based upon a recommendation from a co-worker. The two local mechanic…read moreshops I previously used went out of business due to both deciding to retire so I needed somewhere new to go. I called and asked about getting my vehicle in to have two new tires put on. I already had the tires but just needed them mounted and balanced. The gentleman I spoke to told me to bring it right in and they could have it done by the end of the day. I asked if there was anyway possible way to have it done by 11:30 AM due to needing the vehicle for work purposes and he stated they should be able to accommodate me. Not only did they have it done by the time I requested, it was done by approx. 10:30 AM. Considering I called and then dropped it at 9 AM and they had it done an hour before the time I requested, I'd say this is fantastic customer service from start to finish. The gentleman I dealt with was friendly and courteous as well. Great experience and I think I may have found my new local shop to take my vehicles to.

Matt and his team were amazing, they worked out a 2 car deal for me and my son. Everything went…read moreoff without a hitch and it was so easy, all we did was pull up and sign and drive. They took their time showing us the features on our new cars and answered all our questions. I will be doing all my business with them from now on.

Salesmen sucks, How can you sell a car where the paint is fading on roof, hood, handles and mirror?read more

The engine light came on and the service department diagnosed some valve issues. The car has almost…read more100,000 miles on it so I was not surprised that something would need tended to on our 2016 Trax. The service person let me know that it would be two hours and the lunch hour before the repairs would be completed. I was surprised when he came back in just under 2 hours and said that the mechanic waited to take their lunch until my car was completed. I was amazed and the price was less than I would expect to pay elsewhere. I have always taken my cars for service here over the past 4 plus years I have lived here even though t is not the closest Chevy/GM dealer to me. It is because of service like this that I will continue to bring my vehicles back her to be serviced and they will get a nod for our next auto purchase.

In 2021, I was in a bad accident and unfortunately, my beloved 2008 Civic was totaled. With…read moremanufacturers shutting down during covid, it was rough finding a nice Honda with no accidents and a price that I could afford with the mileage I was looking for. I had a horrible experience with another dealership and started looking at other dealerships. That's where McElwain came into play! I was still pretty injured, so I couldn't come in until a few days later, but Tim made me feel at ease. He originally took my call about the Honda I saw online, and when I asked if it had a clean title, he not only texted me the answer, but a picture of the report. I planned on coming in the next day, but due to a change in plans, I was able to come that same day. He answered every text and informed me that he would tell me if the car had been sold, so we wouldn't drive up to find out then. He also let me know the policy on used cars due to how quickly they're moving right now- something that the guy at the other dealership never cared to do. As you can tell by now, I had a bitter taste in my mouth from my previous experience and expected every salesman to be the same. Tim was not. He went above and beyond, and every single person that we encountered was extremely friendly and eager to help. Tim was finishing up with another customer, so another guy pulled the car around. I didn't catch his name, but he was extremely friendly! Once Tim finished up, we took a test drive and all talked on the ride. Not once did I feel pressured into buying. Tim was so personable and laid back, and I got really good vibes from the business and atmosphere which made me purchase me awesome new Honda that day! He was straight forward with pricing and negotiation and it was such a painless process. Matt, the finance guy, was also super friendly and made the paperwork a breeze. He was so welcoming and never pressured me to purchase anything additional. I really appreciate that! For the first time in two weeks following my accident, I finally felt content. I miss my old civic like crazy, but I am so happy with how my experience went that I know I made the best choice by purchasing my car from McElwain. I drove away tonight no longer being afraid to drive and look forward to making great new memories in my new Honda.

Had the unfortunate mishap, of a flat tire on the way in town off Rte 7, on the way to a wake of my…read moreadopted gram in Hubbard, that recently passed. After the run around with Triple AAA, taking awhile to get to me...choose this place and was satisfied. Honest, reliable, friendly staff..not thrilled on needing three more tires..happens on Buffalo NY roads. Highly recommend if your local, or out of town and find yourself needing service, wait was not even an hour.

Dave & crew are always prompt, responsive, and give full explanation of work done (and needing…read moredone). Pricing is reasonable and staff is knowledgeable and go out of their way to help! Wouldn't take my care anywhere else