Great place to buy a car from. Between Mike Klaben Jr and Mike Urbania you could not ask for a…read morebetter duo. Service Department is great also. Highly recommended Klaben

We were so appreciative of their customer service! Vince, in their service department was…read moreextremely knowledgeable and got us in and out as fast as possible!

I have had issues with my new VW atlas from day one. Had to get the owner involved after 1 1/2…read moreyears of issues and he (Rick) was a complete asshole to work with. He was very degrading to me in emails, like he was doing me a favor with getting back to me to try and resolve the problems with my car by giving me $4,800 off a new car And not paying off what I owed on my current car. He said he did everything he could do, but my issues with the car haven't been fixed. All I wanted was to try and get into another car without transferring a lot negative equity due to this not being any fault of mine. Because of him I will never buy another car from him. The other staff at VW of Boardman have been amazing!

tried to say they couldn't sell me my lug nut key. then said they would change the four locking…read morelugs for $90. that is the dealership making $1800 per hour. called Akron VW they said come in and get the key for $25. this should be illegal!!

The most important thing I can say about Cooper's is that they're trustworthy and fair. I recently…read moremoved back to town and was nervous about finding a new place to take my Honda (we've crossed the country many times--this car has my heart, lol), and a recommendation from a friend sent me here. They explain everything so I can understand, don't make me feel rushed, and answer all of my questions. Their prices have been more than fair, and the service has been excellent. My inspection, fluid services, and tire rotation were all done at a price that honestly impressed me. My alternator died and left me stranded around 2:30 in the afternoon. I called Cooper's, they told me to tow it right over, and they somehow got me back on the road the very same day--again, for a price that impressed me and was more than fair. Honest people, great service, and they have a new customer for as long as I'm in the area.

Great service and a fair, honest auto repair shop, which isn't always easy to find. Phil went above…read moreand beyond to take care of an issue with my car. I highly recommend Cooper Auto.

This is my second visit in to this location. The first was to purchase a vehicle. And now for the…read morefirst service. I do enjoy coming here for the friendly atmosphere. The staff are friendly and most all around with a smile on their face. Today's service didn't go as planned. And the vehicle did end up with a scratch. But all in all everything was good. And the will make good on repairing the vehicle right the second time around.

Parts Rep at the counter: not knowledgeable, not helpful, not friendly. I actually had to bring a…read moreparts list and diagram from another store, and Parts Rep had no idea what he was looking at, had to explain myself several times. Paying for it was awkward bc no pos register at the counter and Parts Rep didn't have an invoice. I was supposed to trust him when he walked into the back (out of view) to run my card. Classic set up for a scam artist. I'm still holding my breath. This was my first time in this outlet. Parts department not clearly marked from the outside. No directions even on the inside. I will never return and if I thought about buying a vehicle there, well, this experience sealed it for me. Will never return for anything there. Cochran, whoever owns all these Cochran businesses in Boardman: Lost and just there with there hand out.

They cracked my engine cover and tore an intake hose attached to cover underneath and didn't take…read morethe time to reconnect the main air intake to it's front end receiver. The service man who finds the cheapest local parts is great. It's the careless workers trying to rush through repairs thats the issue. After taking it in for a simple fix, bc of what they did my car started throwing all sorts of codes. Careful with this place. Fair prices but shoddy work. You want a mechanic who works on your car like its his own and not just a rented jalopy.

Mark and the guys are terrific. They are honest, knowledgeable, and affordable. I will be taking my…read morecar here from now on!

One of my pulleys was squealing and so were my brakes. Also, my CEL was lit with an EVAP trouble…read morecode. After having my car for 2.5 days, they claimed the sounds couldn't be replicated, then charged me over $100 for a new gas cap and diagnostics that didn't lead to anything getting fixed. As I was pulling out of their lot, the pulley and brakes were squealing, and not only is that still happening a couple weeks later, but the CEL came back on with the same trouble code as before. I didn't even get to keep my old gas cap that apparently didn't need replaced. They threw it away without asking and charged me a $6 "waste disposal" fee. Do yourself a favor and go somewhere else if you need repairs done.

We've purchased 3 cars from here, my mom at least 5 and they have always taken care of us. Their…read moreservice department is second to none. I love walking in there and they know my name! This will always be my first stop when purchasing cars.

DO NOT TRUST THIS DEALERSHIP--DECEPTIVE SALES & ZERO ACCOUNTABILITY…read more I would give zero stars if I could. My mother is a 68 year old retired RN who purchased a van from Haus Auto Group with the intention of traveling across the country, visiting national parks. Instead, she has spent months dealing with a nightmare--costly repairs, misleading information, and complete disregard from the dealership. The van was misrepresented from the start. It was advertised as a Flex Fuel Chevy Express, which she paid a premium through the dealership's vendor to have delivered to her in Texas. Upon delivery, she discovered it was actually a VIA Motors VTRUX hybrid--a vehicle that very few mechanics can service due to software restrictions that a quick Google search will confirm was a complete failure for GM. The hybrid battery failed 3 days after she accepted delivery of this vehicle, and despite taking it to multiple shops, no one has been able to fix it. Additionally, the van has significant rust issues that were not disclosed at the time of sale. They haven't even honored their own guarantee and reimbursed her for what she spent in repairs the first month she owned it. My mother repeatedly reached out to Chris Haus, asking for assistance or a buyback, as she unknowingly purchased a vehicle that is essentially undrivable, and the vehicle delivered is not the vehicle she purchased. Communication has been slow, dismissive, and filled with empty promises. Every time she pushed for a resolution, she's been met with excuses or silence. Meanwhile, she's still making payments on a van that she cannot use. This dealership sold her a branded title vehicle without proper disclosure, failed to ensure it was in working condition, and has done nothing to make this right. She spent her life savings on what was supposed to be her dream vehicle, only to be stuck with an expensive, useless burden. If you value honesty, integrity, and accountability, DO NOT BUY FROM HAUS AUTO GROUP. I strongly urge anyone considering a purchase here to take their business elsewhere.

Do not buy from this guy. Typical salesman. He ruined my life selling me a piece of junk that…read moredoesn't run from 3 days of receiving it. He wants me to kick it on down the line to CarMax lying to them to get an appraisal and throwing $4000 on top of that not caring about the moral issue that the Van dies after 30-45 min. and proven by 5+ mechanics it won't run. They had a 90 day warranty and I haven't received a penny for what I have paid.

They were awesome! Saved my trip home. I was driving from DC to Minneapolis and had a blowout on…read morethe Penn Turnpike in the middle of the night. Changed to a donut spare and limped into Youngstown at 4am. Left a text with Boardman, got a prompt call back when they opened at 7:30. Brought my car in, they replaced the tire, checked out the car, replaced the spare in it's spot, and had me on my way by 9am. And at a very reasonable price! I couldn't have hoped for more! Ryan Patrick could not have been more helpful

We've purchased 3 cars so far and 1 was a 2024 Solterra Electric Vehicle. Sales process was…read moreexcellent and this rating doesn't reflect sales at all. This rating is solely on service for my 2024 Solterra. The service department has issues on service for electric vehicles. NOT recommended! A total disaster.