I saw an ad for the furniture store in a local Gilbert newspaper. The ad mentioned design services…read moreand that caught my eye. The store is in downtown Gilbert and has been there for over 50 years! Hanna helped me with the furniture choices and design services. The store is beautiful and the quality of the furniture is top-notch. Todd at the store is now helping me with window coverings and I am impressed as well. Hanna and Todd have been talking with each other and I love the collaboration!

A one-star rating honestly feels generous for our experience with Norwood…read more We purchased over $20,000 in bedroom furniture and blinds from this store. Unfortunately, the bed (approximately $3,800) has been a major and ongoing problem, and other items such as the nightstands and dressers also have drawers that do not align properly. At the time of purchase, we were only shown a photo of the bed and were assured that it could be customized at the factory. That never happened. Instead, the store chose to modify the bed themselves at their warehouse, without consulting us about the details and not in the manner we had requested. The result was a bed that was painted a color we did not choose and that does not work with our décor. Even worse, the modification changed the design from a platform bed into something entirely different, which created a structure with sharp corners that jut outward from the frame. This has created a serious safety concern in our home. My husband and I regularly hit our legs on these corners and are constantly dealing with bruises. I also explained to the store that I suffer from seizures, which makes these protruding corners particularly dangerous. A fall or loss of balance during a seizure could result in serious injury because of the way the bed frame now extends outward. When we asked to return the bed due to these issues, we were told we absolutely could not because the store had already spent money customizing it. A second major issue is the bed base itself, which appears to have been built with very little support and started squeaking almost immediately. This raised concerns about the stability and durability of a nearly $4,000 bed. To his credit, the store manager did visit our home and suggested a solution: installing a metal support base to stabilize it. We agreed to this fix. However, the night before the installation we were informed that we would be charged approximately $250 for the support. In other words, we were asked to pay additional money to correct a structural issue with a brand-new bed that was already improperly modified and delivered in a color and design we did not approve. We declined to pay for the fix, and the owner, Brian Brundrett, refused to absorb the charge. We are now left with a bed that: * Was modified without our input * Is painted a color we did not choose * Is no longer the platform design we originally purchased * Has protruding corners that cause frequent bruising and present a major safety risk * Has inadequate base support For a purchase of this size, we expected better craftsmanship, better communication, and a company willing to stand behind its products. Unfortunately, that has not been our experience. Based on our experience, I would strongly urge others to think carefully before purchasing from Norwood. Given the safety issues and the fact the bed was delivered differently than represented, we are now exploring consumer protection and warranty options.

Really like this place. They have a ton of unique items and furniture. I would say the furniture is…read morereasonably priced. But some of the clothing and accessories are a little pricey. But overall a solid furniture option in East Valley (where there's not much non cheap furniture to choose from). Definitely recommend.

Furniture Brat has stylish pieces, great prices, and amazing service. Absolutely love it.read more

2nd purchase here with Pauley! Excellent customer service and the best prices. No BS! Not all…read moreappliances are damaged, won't go anywhere else! Happy Mother's Day to me!

Here is why I am giving this a 5-star review. Matthew, the manager at the Mesa location, went to…read morebat for me on an issue I had with my couch I purchased last year with a warranty that was denied from the warranty company and he made things right for me. He rectified a bad experience with the warranty by supporting my needs as the customer. We purchased a mattress from them last week and this bed, the dream sleep is very comfortable. American freight is not your typical furniture store as it looks like a warehouse rather than a staging room. The staff is very friendly and not pushy. I'd recommend this location their customer service is better than the other locations in the valley.

Ron, our salesman quickly helped us find just what we were looking for…read more Delivery was on time by friendly delivery men.

We stopped in this morning, on our hunt for a new mattress. Chelsea was very informative and…read morehelpful. They have a beautiful store with a nice, straightforward selection of mattresses. The pillows are "to die for" too! Chelsea gave us all the info we needed to make an informed decision, without pressuring us at all to purchase today. Great service!

Great service! The cushions look great in our backyard. We wanted to get matching cushions and a…read morebackyard refresh. Carole was so easy to work with and great communication.

We had a very positive experience with Patio Star Az. We worked with Nick when we wanted to…read morere-sling six patio chairs that had been sitting in the Arizona sun and thus needed some TLC. Nick was friendly and helpful. He was professional and patient with our questions as this was the first time we'd done such. We chose the fabric from a large selection after Nick explained pricing and options and left the chairs with them. The finished product looks great and we are very happy with the overall process and result! Oh and the store itself has some awesome items in it.

1st Time at this location and it took us a bit by surprise (an unexpected good thing) as we have…read morefrequently purchased items from the other locations and it's packed tight. I was expecting a more "crowding of furniture" but everything here was spaced out in a way that flowed really well. The selection of items is pretty broad, and depending on what you're looking for, they may have something that works. When we come here, we are typically looking for "unique" single-piece items. I would consider them more of a rustic, farmhouse with a touch of industrial style feel. If you see something you like, you may find it again (and again) in similar styles or colors but always ask the staff as they tend to know the location of the items throughout the store. We typically zone in & look at the details to ensure consistency, durability, and sturdy construction of items. We didn't have any success on this trip but also a bit disappointed with the price point for certain pieces as this was just 1 of 5 stops we made that day & similar items were priced lower. We will continue to keep them on our top spots to shop for pieces moving forward as their uniqueness is what sets them apart.

I've been shopping at The Potato Barn since their original location which was in a barn Yep, that's…read moreright. It used to be housed in a barn. I love this store because they offer so many different and unique pieces. If you're looking to make your home stand out with a warm, feel and quality products. This is the place to go. Even if you're not in the market for something, I highly recommend stopping by. Their unique design and decor techniques are impeccable. The service was very good. Brittany asked if I needed any help was super personable, but I didn't feel any pressure at all. This iconic furniture and decor store is definitely an AZ staple. I promise you're gonna love it.

The sales woman at this location is terrible! I decided to splurge and purchase the top of the line…read moremattress and the sales lady made the process miserable from start to finish. She asked me to review the order on her tablet, I informed her the email and phone number were not correct, she assured me she would correct them but she didn't which caused huge issues that could have been easily avoided. She was clearly only interested in collecting my money and didn't care at all about providing even a basic level of customer service. Additionally, Purple uses a 3rd party delivery service which doesn't respond to communication. I called them three times asking what my delivery date would be and never received a call back. They finally delivered my mattress 2 weeks after I ordered it. I wish I would have gone to the well known local mattress store where they actually have stock on hand instead of waiting for something coming from out of state causing unnecessary delays. Do better Purple!

Me and my boyfriend purchased our first purple mattress with Nanya... or Vanya, either way she was…read moreabsolutely amazing! She made the process so easy and she knew her stuff; this girl never stuttered. She was extremely transparent about everything, never for a second did it feel like she was trying to up-sale us. She seems to truly care about her customers and is super down to earth. Thank you so much!

We were in desperate need of a mattress with an adjustable base for our disabled son. (His broke…read moreafter 15 years). All other stores quoted 3 - 5 day delivery. Susie had a quality product delivered and assembled with 2 hours. Saved our (you know what). Plus the price was fantastic. Never go anywhere else for a mattress than Blink. Trust me on this.

Overall was pleased with my order EXCEPT did not get my Blink queen mattress. Was told factory…read moremoved but mattress should be delivered 3rd week of July. Still waiting and calls and texts are not being returned. How do I get my mattress?