My very first experience with the San Antonio library system and I'm both happy and angry about it. I'm taking an 8-week undergrad Business class online and would rather have an actual text book; so I jumped online to rent one. The Cortez branch didn't have it so I went through the inter-library system to have it sent in. I didn't realize the system defaults to a delivery date of February 2025! Their online reps couldn't figure out how to modify or cancel my reservation. They told me to reserve another with a more respectable date and call the next day and speak with someone to cancel the February reservation. The lady who answered the phone was very nice and tried to help, but she couldn't figure it out either. After 45 minutes and transferring me to someone else who couldn't figure it out, I was told they'd reach someone named Anna and then they'd call me back. While I'm happy with the pleasant demeanor from the staff, they didn't follow up with me. Instead, they canceled both of my reservations without warning. If they didn't have the book (despite it being available to reservation), best practice would have been to just call and explain that. They turned a decent situation into a bad one pretty quickly and it could have been avoided. read more