Lisa provides outstanding professional service. She's trustworthy, dependable, reliable, and…read moreresponsive. Our elderly cat adores her cuddles, and we really value her contribution to his long life.

Lisa has taken care of my dog on numerous occasions. She is trustworthy and my dog is always happy…read moreto see her. She understands animals, and my dog is always better after spending time with her. Lisa doesn't sweat the small stuff, makes sure my animal is safe and well cared for, and provides me with helpful info.

The greeting I received when I dropped my cat off was just the start. I am in the middle of moving…read moreand needed some help for my animals, there was no empathy or understanding. I tried to joke but was met with "just answer the question." I honestly should have just taken him with me. 3 days into his stay it turns out that my cat is very smart and knows how to open the kennels. apparently it's too much for a pet hotel to be understanding and figure out how to keep a cat in a kennel so we are not able to return. That was a crappy thing to hear while I'm in the middle of a stressful move. people don't board their animals because they want to- it fulfills a need and this company cannot seem to fulfill a need.

Have not used the boarding services, but the technician who did nail trimming was absolutely beyond…read moreclueless, rude, and unprofessional.

I know I wrote a review here at the beginning of the year and not sure where it went so I'm…read morerewriting it!! I brought my dogs here at Christmas time last year so I could visit grandchildren and it was an out-of-the-way last minute thing since the normal place I go was completely booked up and just could not even budge one dog. So I came here and my experience was very good. My dogs all boarded together and I paid for the playtime once a day and everything went really well. I was really happy that they told me when I left that the dogs were really good dogs and easy to take care of that made me feel really, really good. I have gone back to my usual place, but I am definitely considering coming back here again because they offered the dogs some playtime and where I go does not. Again, the experience was good. The hotel was clean and well maintained, and the dogs seemed very happy when they came home. All in all good.

As it had been a year and change of ownership can create issues in organization, I decided to give…read morethem another chance at grooming my dogs, as they honestly they do the best job on both of them (although the work was complete before the new owners took over). I was told due to being unhappy and writing a review last year I have been blacklisted and am not allowed to use their grooming or boarding any longer. I was even willing to do extra vaccinations against my vets warnings of the potential health issues of giving too many vaccines. So take this as a warning to anyone looking to do business with this company, don't talk about them if it's negative.

My dog has been going for a while now and he loves it there. The people are awesome and very…read moreknowledgeable on dog care and behavior. We love taking our dog there and he loves going and always can't wait for the time he is there.

They are an important resource in our community. We've been taking our dogs to Best Friends since…read moreDec. 1999. Our dogs have loved this place, always eager to enter the door. And the training classes are so valuable for you and your pet. Make training successful and fun. Also, after your hard day at work your dog will be tired when you go home. The owner, management, staff are adept at handling almost any situation and help you to be a better dog parent as well as civilizing your best friend. Not one negative about this business.

I recently adopted a dog from SafeHaven after buying a house a few months ago. I had been looking…read morefor a while and finally found the perfect match on their site. I found him the same day he got to the shelter and convinced my partner to go meet him with me. We got there about half an hour before they closed on a Sunday and they let us stay with him in a room until half an hour after closing. We spent time with him in the yard even though it was raining, and when he was apprehensive we went inside and he came right to me. The person who was working with us offered some treats for us to give him and checked in on us every once in a while, giving us privacy to just be with him and talk together. When we left I knew he was the dog for us. I talked to my partner and convinced him, and the next day we called and placed a hold on the boy we had visited with. We showed up about an hour later and went through the adoption process. It took about half an hour and included a detailed explanation of his file, his medical records, and what the knew about him. We filled out the adoption application, they entered the information, then took my payment. Once we paid, they brought our new family member out to us. I put the collar and leash I had for him on and we took a picture together. The staff walked him out to our car and he jumped right in. I got in with him and he put his head in my lap. He's been my shadow ever since! He's gotten more comfortable in our home every day and there have been no nasty surprises yet. The facility is super nice and looks newer. There are hoses hooked up to the walls and ceiling for easy cleaning. The dog room and hallway before it do stink of dog pee, but there's nothing you can do about that when you run an indoor shelter. There's a ton of yard space and a walking track. There's a separate room that looked like a quarantine for new arrivals (or possibly small dogs, but it looked pretty empty so my guess is quarantine) and a whole other area for cats so they don't have the stress of dog noise right next to them. There's a small room in the lobby where you can meet dogs. They have a shop you can get supplies at if you are needing stuff for your first night together. The staff are all incredibly friendly and helpful. Everyone knows the dogs and their stories and status, even the front desk folks. They clearly care about the animals that they are responsible for. The dogs seemed to be well cared-for and happy. The cat room also looked cozy, but we didn't go in so I don't know much about it. There is plenty of parking. We missed the turn the first time because our GPS told us to turn later, but looking back it should have been obvious because they had street signs pointing to the humane society. Just something to keep in mind if you go. If you're on the fence about going here to find your next family member, do it! These people are amazing and the animals are cared for and loved. Our experience was nothing short of wonderful.

Love the new place! But, the way they have treated some of their employees/volunteers through the…read moreyears is awful. There was a gal that worked there YEARS ago that loved her job. Worked hard too! Absolutely loved the animals. But, unfortunately, she had to have a serious operation done. The way they treated her after she got back was ridiculous. So, folks that know her always remember that when going in to see the animals. The animals remember people and when someone is gone that they got close to makes it hard for them too. Treat all well! Blessings!

I'm sorry this business has fallen so badly. I have been bringing my Beagles here for 22 years…read more This was a great Hospital when the previous owners, Dr's Hixon and Clark were there. I felt the beagles were getting great care. I took my dog in to Alpine this past Nov. 13. for a blood test. I was told results would come in 24 to 48 hours. there was never a call. EIGHT days later, I called. Asked for the results was told the Vet was busy. I called on Nov 26th. And asked them to mail them to my house. I called several days later. Asked again. they said they would. Today is Dec 6th.....still no results! I complained again and asked for a full refund. This brings me to the other issue....,as I was paying they verbally told me the total cost $215.00, when I got home the receipt said $298.00! Some would say this was a bait and switch deal. Just what the bloody hell did I pay $298.00 for?????? They didn't even take her temperature! they took her from the room was there an actual blood test??? Found a new Vet. Always do your research!

To start: this place had to change their overnight kennel staffing policy (the previous policy was…read morethere was NO staff at all overnight... in a facility that keeps emergency patients overnight) after A DOG IN THEIR CARE DIED because no one was there. They now have one single vet assistant (not even a vet tech!) at night to check on things apparently. Reassuring right? This is one of the worst vet offices in the county. The above example of not wanting to pay someone qualified for overnight care of sick animals should be the first clue... they are 100% about making the most amount of money possible. Their appointments are always triple or quadruple booked. They seem to cheap out on everything, from the run down building to the poorly maintained kennel in the back. Some of the veterinarians there seem good at their jobs, but there are plenty of better run, cleaner and more ethical vets in town.

I took my poodle mix there to be groomed. He was trembling and seemed upset. I took him back a…read moresecond time and he pooped on the floor walking in he was scared to death. I heard him yelp from outside. I went home and she called me to come and get him because she couldn't do him anymore. I really think if she doesn't like a dog she mistreats them. I found another groomer and he was just fine. I can't imagine what she did to my little dog. Beware.

They did a great job with my dog! Was looking for a place closer to where I live now and they have…read morevery good customer service as well. Highly recommend.

Great facility...my kitty came home happy and relaxed . Her "suite" was roomy, had multiple levels…read moreand was clean and peaceful. Views out to green area, and climbing space was in her suite. Our kitty is shy, but she seemed undisturbed, content. The owners of Pampered Cat Boarding made it an easy stay, and its clear they made her bidit relaxing. I'll be back!

It is the most reassuring feeling when you leave your beloved pet somewhere and it is very clear…read morethat they are in the BEST hands. My geriatric cat, Kimmie, came to stay with Pampered Cat Boarding and we were BLOWN AWAY with how wonderful they treated her. We had updates every day with how Kimmie was doing and multiple pictures which put me straight at ease seeing how pampered and content she was staying there. She had her own area to relax in, everything was so clean, a TV playing music and bird sounds quietly in the background and a protected, enclosed outside area for her to safely sunbathe and watch all the birds and bugs outside. I have boarded my cats at many different facilities but they don't even come close to the wonderful care and attention that Kimmie received during her stay. Thank you so much Pampered Cat Boarding!!!! What a gift it is to have found you!