My dog has been going for a while now and he loves it there. The people are awesome and very…read moreknowledgeable on dog care and behavior. We love taking our dog there and he loves going and always can't wait for the time he is there.

They are an important resource in our community. We've been taking our dogs to Best Friends since…read moreDec. 1999. Our dogs have loved this place, always eager to enter the door. And the training classes are so valuable for you and your pet. Make training successful and fun. Also, after your hard day at work your dog will be tired when you go home. The owner, management, staff are adept at handling almost any situation and help you to be a better dog parent as well as civilizing your best friend. Not one negative about this business.

I took my poodle mix there to be groomed. He was trembling and seemed upset. I took him back a…read moresecond time and he pooped on the floor walking in he was scared to death. I heard him yelp from outside. I went home and she called me to come and get him because she couldn't do him anymore. I really think if she doesn't like a dog she mistreats them. I found another groomer and he was just fine. I can't imagine what she did to my little dog. Beware.

They did a great job with my dog! Was looking for a place closer to where I live now and they have…read morevery good customer service as well. Highly recommend.

Doesn't use seat belts or crates when transporting dogs, had an unprofessional communication style…read morewhen it comes to scheduling, and a poor attitude when receiving honest criticism about it. When she visited during our initial appointment she took the time to tell us very little about her business and how it stood out from others. She just kind of sat there for most of it unless prompted to say anything. I'm the client, you tell me, you sell me the service. You build rapport with me. It's not guaranteed. It's like a job interview. Why should I give you my $ or trust? I decided to give her a try because the services themselves looked good on the website and some people don't give the best first impressions; we are all human. I also need my dog walked more because I am disabled and can't do it enough myself; he is being trained for service work. During her visit, she could have told me all of the following, as it was apparently important to know for scheduling, but none of it was clear, especially on the web form. It claimed I had the appointment time I had asked for. I would have been fine with it saying I needed to pick from available slots or pick a "window" of time, but none of that was said and everything was open. I worked have worked as a production manager, tutor and counselor for several years having to make appointments with people of all kinds and managing a schedule, and the client should not be expected to do guesswork when it comes to scheduling. This is not a date or friends hanging out; it's a business transaction. "Blocks of time are how we do scheduling in our system since we have other visits, have to deal with traffic, etc. If you want a certain time we can plan on that in the future but it needs to be put in the notes when scheduling. We don't normally schedule non-petsitting visits on the weekends but I am available tomorrow, no availability at 9 though. Or we can look at next week, let me know what works!" So I'm paying her to make me guess? My time is valuable, too. I told her that this was not a good way to do business and that I would not be requiring her services, and she, like many business owners in Corvallis who can't take honesty, said "You're the only one in two years who has had a problem with the web form." Thicken that skin. There will be more, it's only been two years, especially if she doesn't fix the web portal's problems. Here was my response: "Being able to take constructive criticism about one aspect of your business shows maturity, and that was not what was just shown to me. Taking this attitude with a dissatisfied customer is poor customer service, and I will be sure to pass that on. A customer's experience is their experience even if you did your best, and I'm speaking from just as many years working people as you are, and often very hostile, angry people because I am a counselor and also worked in retail. Two years in a very short time for something to go wrong with a web form. There will be problems in the future because there always are, and just because no one else has said anything doesn't mean there isn't a problem. People are overly nice in Corvallis, even to the point of dishonesty. I would have never made it at my various jobs with the lack of scheduling clarity I have experienced here. In a big city with real traffic and more appointments to cover, plus a culture of telling it like it is, people would have been more critical than me. Trust me." Then she said: "I'm in a little bit of shock by your response, it seems a bit excessive. I didn't say thing negative towards you. You choosing a different provider is your choice and I respect that. I said good luck in your search because I hope you find a company that is more in line with what you and Wesley's needs are, if you took that the wrong way, I'm sorry you feel that way but that's not how it was meant." Some things she said at the end were fine, but they were undone by shifting blame back onto me instead of being willing to take a look at her business. Customer service is not about saying the right things and shifting the customer's feelings about a problem with your business back onto them. It's about taking responsibility, looking at problems, and making changes when necessary. Such as "I'm sorry you had this experience with my business. I will do what I can to make sure it doesn't happen in the future. Good luck." And then take an inventory about what went wrong and see what can be done, if anything. Even if a customer is being terrible and it's all their fault, shifting blame back onto them makes things worse. This was not my fault; this was me being honest about an actual problem that will continue if not fixed and I wanted to not get involved with it beyond pointing out. Try being a dog walker in Portland, Seattle, or San Francisco. People have to have a thick skin there and if you find me shocking, well, we have had very different life experiences.

Great service, my dog has never been happier. Love the online booking and the excellent…read morecommunication from Megan and her staff!

I'm sorry this business has fallen so badly. I have been bringing my Beagles here for 22 years…read more This was a great Hospital when the previous owners, Dr's Hixon and Clark were there. I felt the beagles were getting great care. I took my dog in to Alpine this past Nov. 13. for a blood test. I was told results would come in 24 to 48 hours. there was never a call. EIGHT days later, I called. Asked for the results was told the Vet was busy. I called on Nov 26th. And asked them to mail them to my house. I called several days later. Asked again. they said they would. Today is Dec 6th.....still no results! I complained again and asked for a full refund. This brings me to the other issue....,as I was paying they verbally told me the total cost $215.00, when I got home the receipt said $298.00! Some would say this was a bait and switch deal. Just what the bloody hell did I pay $298.00 for?????? They didn't even take her temperature! they took her from the room was there an actual blood test??? Found a new Vet. Always do your research!

To start: this place had to change their overnight kennel staffing policy (the previous policy was…read morethere was NO staff at all overnight... in a facility that keeps emergency patients overnight) after A DOG IN THEIR CARE DIED because no one was there. They now have one single vet assistant (not even a vet tech!) at night to check on things apparently. Reassuring right? This is one of the worst vet offices in the county. The above example of not wanting to pay someone qualified for overnight care of sick animals should be the first clue... they are 100% about making the most amount of money possible. Their appointments are always triple or quadruple booked. They seem to cheap out on everything, from the run down building to the poorly maintained kennel in the back. Some of the veterinarians there seem good at their jobs, but there are plenty of better run, cleaner and more ethical vets in town.

We drove in from out of town for a required intake evaluation/play date for our dogs. We planned on…read moreboarding them there for 20 days! this summer and wanted to choose the best facility. Upon arrival we were informed that clients cannot tour the facility and that we had to look at the limited (none of the boarding area on cellular devices) photos online instead. My wife and I are OSU grads and she is a local Certified Vet Tech with a degree in fisheries and wildlife management. Our dogs are well trained and catered to members of our family. The thought that any facility (much less a good one) would totally deny clients to preview and access the boarding area while also requiring our dogs be evaluated speaks volumes and is totally unacceptable. We would never leave our pets, kids, or senior family members in a facility that refused the family a tour. Obviously we left immediately.

A beautiful location to park your pooch. I appreciated the quiet atmosphere and employees that were…read morevery good with my spazzy dog.

Not only is Heidi Sterling thoroughly professional and extremely conscientious, but she is a true…read morecat person. I share another reviewer's surprise about the sole negative review... that does not sound like the actions of an animal lover such as Heidi. With the exception of members of my immediate family, I would not trust my cats with ANYONE but Heidi!

I can't recommend Heidi enough!…read more We were in a jam, planning to take a vacation without a neighbor or a friend available, but Heidi and Kitty Meow Meow totally saved the day! A thorough and professional consultation before we left was reassuring, going over details that in the routine of living with your feline companion that you don't even think about! She also asked if we wanted her to check in with us during our 2-day vacation, which was awesome. We received a text each day letting us know that she had been at the house, and how our cat was doing, which both was really cute and put us at ease. Upon our return, we had an EXTENSIVE summary of how the visits went and one very happy cat! If you ever need a pet sitter, you can sleep easily if you go with Kitty Meow Meow! Thanks again Heidi! - brandon

Lisa provides outstanding professional service. She's trustworthy, dependable, reliable, and…read moreresponsive. Our elderly cat adores her cuddles, and we really value her contribution to his long life.

Lisa has taken care of my dog on numerous occasions. She is trustworthy and my dog is always happy…read moreto see her. She understands animals, and my dog is always better after spending time with her. Lisa doesn't sweat the small stuff, makes sure my animal is safe and well cared for, and provides me with helpful info.

Since moving to Corvallis in 2019, Dr. Gross has been our vet. He and the staff are great with my…read morepets! In my lifetime I've had pets seen by many different vets, depending on where we lived. Dr. Gross is kind and thorough, he evaluates a situation and makes recommendations, whether it be a watch and see, additional tests, referral to a specialist, or referral for emergency care when necessary. I'm extremely happy to have found CVH! We love the staff too!

Dr Jason is great! Helped me with my car who's one testicle did not descend. It was a spay and a…read moreneuter! Jason was awesome. Highly recommend him.