Very friendly and easy to work with. They were great about communicating with our insurance…read morecompany! I didn't have to worry about going to get a rental car because they made all the arrangements for me. The repairs to my vehicle took less time than expected. And when I noticed a week later that part of my bumper seemed loose and coming out, they ordered new parts immediately. I went in today on my lunch break and they were able to switch out the parts and fix my issue while giving me enough time to get back to work on time. I'm very grateful!

These folks must make lots of money because when I brought my van in to get looked at all they did…read morewas ask me a bunch of questions and then tell me my van was too big to fit into their bay....they didn't even go outside to take a look at it! Two Thumbs Down! Booo!

They replaced the engine on my 2007 Odyssey. Couldn't be happier. Vehicle runs as it should again!read more

If I could give JW collision 10 stars I would. We are from Texas and visiting my parents in…read moreTennessee and we were involved in an accident . We were not able to find a rental and was a hour away from my parents and pretty much stranded. John was understanding and helped us get back on the road so I could make it to my parents. I can't express how much I appreciate the kindness that John an his crew showed my family and my dogs. I would 100% recommend anyone to go to this shop before any other place.

We were directed to this shop from CarMax recently as a third party shop who could work our car in…read moresince CarMax's service shop was backed up. I had taken a car there a few years back and had a great experience so we chose to go here with our 2021 Ford Explorer. We didn't know that the company had changed ownership since getting my car worked on here and we had the absolute worst experience ever. The employees here have the worst communication ever and no one seemed to care that we were out a car for an entire month. We dropped off our vehicle on September 11th and JUST picked it up Monday October 16th. The issue was never fixed and we had to pay $800 because according to CarMax the shop didn't work the claim correctly and they could do nothing about it. Our car has the Max Care Bumper to Bumper warranty so the fact they directed us to a shop that doesn't know how to process claims and use the warranty correctly and left us paying $800 for our still broken car doesn't make sense to us still. The shop has the worst customer service and communication ever. We had to constantly call them to get any updates or information and of course only one person, Danny, knew anything about our car. He would give us info that they were waiting on a computer to be able to diagnose the issue and we understood that some things just take time to figure out. However, we were constantly told it would hopefully be done by the end of the week, every time we called for an update. If they couldn't figure it out they should have been honest so we could get it to another shop who had the technicians and technology to get it figured out. Danny was also so difficult to get a hold of. I spoke to him finally on October 9th, he said he'd call by the end of day with an update as the technician was supposed to look at it that afternoon and he never called. My boyfriend followed up two days later and Danny was off that day, the owners were unavailable, and no one in the entire shop knew anything about the status of our car. That was on October 13th, a full month after we dropped it off. The fact that no one had an answer or knew ANYTHING at that point was infuriating. We are BEYOND frustrated with this shop and don't want anyone to experience what we've had to go through. This shop lacks basic customer service and communication skills and our car is still not fixed! Think twice before bringing your car here, if I could give zero stars I would.

Wendy was the most helpful, kind, and patient individual I have ever encountered in this line of…read morework. I had my car towed to a chain business who refused to work on my car and let it sit there, without tell me for a week. I called around and found this shop and it was the biggest blessing! This shop was fast efficient and so kind. I was able to stay in contact and receive help and updates throughout the entire process. I will be recommending all of my family and friends there and if i ever need any more help, I will be going there again myself. My car looks brand new and I am so pleased with the fast and cost efficient results! Thank you

Best family owned auto body shop in Rutherford County. Love this family owned business. Best prices…read moreand honest people. Highly recommend!! Support local owned businesses!!!

This is the only collision place I will use to repair damage to my cars. I've had deer run into me…read moretwice and a hit and run. They repaired my car all three times. They were recommended by a client who was an auto insurance adjuster for The Hartford. He knew all the collision places in Nashville. The service is great. They accept almost all insurance which they did mine. Very nice to work with. Wouldn't trust anyone else with my car and have recommended them to friends and neighbors. I highly recommend them if you need body work.

They are a good honest shop that does excellent body work. We will be back soon! Thanks!read more

How peculiar my review was deleted... I was in an accident and came here for a secondary quote…read morehoping quote hoping it would be bettter. I didn't mention it was already quoted , Zach Knobson chatted with me as he did my quote. we ironically spoke about businesses and insurance trying to get over on people, he showed me a photo of his son as my children played around the office. Then he presented me with a quote more than double my initial quote . Same parts, same work..more than double the price. Under the guise of honesty , attempted guise . Either way, attempted to take major advantage of me and business deleted my truthful and honest review about my experience.

Got a quote here by Zach Knobman and it was more than double my first quote. A shame for someone to…read moretry and get over on a single mother after an accident , I saw positive reviews stating this business is fair priced and does right by people. After going there , I wonder who wrote the reviews because my experience was starkly different

LOOK OVER YOUR VEHICLE and check that they actually replaced the parts they are CHARGING you for…read morebefore you hand them any money!! I made the mistake of not checking. I will never make that mistake again nor will I EVER do business with this company ever again.

From the owner: Complete Automotive Restorations and Collision Repair Servicesread more