They do quality work. It took a little while for them to do everything, but it came out great…read more Great people who do great work!

Only had my brand new car for 2 weeks before I put a nice scratch on it. One of Mr. Hargroves…read moreemployees buffed it and you can hard tell it was ever there!

Wonderful people and superior service. They are the best across the board! I vote 6 starsread more

we have had to use gerber a couple of times now and have been so impressed with both the quality of…read morethe repairs and the service they have provided. highly recommend!!

Matt, Cat, Bryan, and Eric are four of the outstanding team members at Nashville Collision team who…read moredirectly delivered to me exceptional service, honest dealing, courtesy, and the highest quality for value that I have ever received from any automobile shop anywhere. In about May 2025, I brought my 2012 Mercedes -Benz 350 ML with 4 wheel drive into their shop. I was pretty discouraged about having swiped a solid telephone pole ( to avoid another car aiming at me) that crunched the right side of my car. Matt helped me understand that if I sold the car back to the insurers for the $12,000 offered, then I could not expect to be able to buy it back from the insurer without the notation that the car was totaled. This dismayed me because I wanted to keep the car. Jump forward to March 2026. I returned to Nashville Collision to get my car returned and pay for it personally. In the interim, I accepted the estimated $7000 from my insurance so I could keep my car, which only had about 50,000 miles on it and ran like a top. I asked Matt if his estimate from the prior year was still good. He said yes! I took my car in and was dazzled by its beautiful condition when I picked it up around April 8, 2026. It looks brand new. They fixed a few things that I had not realized were broken like my taillight and a few scratches. They installed brand new OEM passenger side doors so all of the work is still OEM quality. They detailed the car inside and out, making it as clean and sparkling as it was when I bought it in 2013. The team was patient and always courteous to me. I am so glad I decided to keep my car and use Nashville Collision, a certified Mercedes body work shop, to repair my car!! I got more value than I could have dreamed that I would get. The car is on its way to being a classic Mercedes car, withers beautiful interior and sweet humming powerful engine. Thank you Nashville Collision! The wait was worth it! Lynne

I give a favorable 5/5 shining stars for Nashville Collision, LLC! I needed repairs on my '98…read moreLexus, so I was searching for collision centers that specialized in luxury vehicles. I found them via a cold Internet search and took a risk in calling. It was refreshing to speak with Matt, who has been nothing but kind and professional and extremely helpful with my questions and most importantly the handling of my vehicle. This was an insurance job and Nashville Collision was able to take care of my issues and work around some items Progressive refused to address (horrible auto insurance per my neighbor who caused the auto damage)! The process took longer than expected (due to Progressive) and Matt continued to keep me well informed via clear communication by phone call, email and texts (which I truly appreciate). This company provides great value. Upon pick up, my car was ready and received a great detailing to look as shiny and new as possible--a great added touch of service! I also met Cat in the office and she was very welcoming and I told her about my favorable experience with Matt and their company. I highly recommend Nashville Collision, LLC.

I highly recommend Capley's. I was referred to them by a different business I was familiar with and…read morewas not disappointed. My 18 year old car had a roof with paint peeling and a 2.5 inch in diameter rust circle. Capley's took care of it, repainted the roof and also did some touch ups just because they saw it was needed. Great value!

Car sat in shop for over 4 months before they even STARTED the repairs. Every time I checked in and…read moreasked about the hold up, they would say they're going to start on it "next week". This went on for almost 6 months.

LARRY IS THE BEST!! Seriously the nicest guy ever, I recommend this place to everyone. Costumer…read moreservice is top tier, and Larry is an honest, kind, and outstanding member of The Nation's community!

Excellent experience! Larry was thorough and communicated with me and the insurance company…read morethroughout the process. Quality work overall. I would highly recommend getting a quote!

I was in a hit and run and This shop was great Rob was…read moreconstantly in contact with me throughout the repair of my car. I appreciated that. Car looks like nothing ever happened. I though the girl at the front desk was a little confused at time and would use " work jargon" I didn't understand such as "sign your R.O" Which I'm guessing now means "repair order"? I don't know and she forgot to get final payment from me so I had to go back to pay it. Besides that the things that really mattered were addressed in an excellent manor.

Not only is the customer service is horrible as well as the service. The technicians on the road…read morehave nearly caused an accident at least four times in their company vehicles throughout the Nashville area.

I had decided to repair my car at Walter Colson P&B after sustaining some damage to the front…read morepassenger side of my vehicle. My initial interactions with the business were great. Friendly people, fair pricing, updates via phone; however, once I saw my vehicle, I was utterly disappointed. Upon inspecting my car I found: 1- Thick layer of dust covering the inside dash, steering wheel, and floor mats 2- Trash inside the vehicle (wax pen, plastic floor mat covers) 3- Misaligned fender 4- Missing R and L hinge covers (they took the drivers side one off to match although drivers side was not worked on) 5- Hollow sounding door upon closure 6- Failed to inform me that the some paint protective film would need to be removed. Vehicle returned without it The tech who returned my vehicle to me had said he worked on nine cars in 7 hours, and was "sorry that the car had not been dried nor the plastic floor mat covers removed." I had taken the car back several weeks later to attempt to have these issues fixed. Some of the issues were fixed; however, the missing hinge covers and hollow sounding door remained. The owner himself even worked on my car and couldn't properly diagnose the door issue! When expressing my dissatisfaction with the work the owner said "there's nothing more I can do, cars are just big tin cans." I ended up taking the car to another auto body shop and they diagnosed and corrected the problem within MINUTES! Now my car is as good as new! To Walter Colson and employees: PLEASE treat your customers vehicles like your own. I take great pride in my vehicle and was SO SO SO disheartened to see it treated and returned in this state. STAY FAR AWAY FROM THIS PLACE if you care about your vehicle at all!!!

I highly recommend Walter Colson. They do amazing work, are straight forward on the price and…read morearen't afraid to do actually body work which means they were about $2000 cheaper than other shop quotes (who wanted to replace the hood instead of repair it). I'm convinced it looks better now than when I bought the car.

Do NOT come here. My…read morecar was not properly repaired, and the camera/ADAS system is still not working correctly. I paid about $2,700 out of pocket on top of what my insurance already paid, and the vehicle is still not restored to its pre-accident condition. They even returned my car with a scratched sensor. While they paid to address that, the main issue is STILL not fixed. I was constantly sent back and forth between AW Collision and Lexus of Nashville with no real accountability. This wasted a lot of my time and still left me with an unresolved problem. I was originally referred to this shop by Lexus of Nashville, but I later confirmed through my insurance and Lexus that AW Collision is not a Lexus-certified collision center, which makes the recommendation even more concerning. Now I'm being told the issue could be "because the car was in an accident," which defeats the entire purpose of paying for a proper repair. I have filed a case with Lexus corporate and submitted a complaint with the Better Business Bureau. I will also be posting photos, messages, and emails as proof of everything. Save yourself the time, money, and stress -- go somewhere else.

I was unfortunately read ended by a driver, that was determined to be uninsured, which lead me to…read moredoing some research into finding a shop that will work on a Porsche - which is proven to be difficult and filing a claim on my own insurance policy. Upon my research I learned AW was the only shop with Porsche repair certification and also the only shop that I called that didn't tell me no when I asked if they work on Porsche. It seemed like an easy choice from there, but my insurance (State Farm) thought differently. State Farm will tell you AWs rates are "above market", but when I did a deep dive into competing rates in the area, they are right on par with the local free market rates, and that's not even taking into consideration that often working on a luxury/European vehicle often comes at higher rate - the rates are in line with the average hourly cost of repair for any vehicle. Despite State Farm fighting with me and AW single inch of the way during this repair, AW went above and beyond allowing me to schedule an in person inspection with a State Farm collision appraiser and they continued to push back by submitting supplemental material to State Farm to ensure that this repair was being done properly and to the correct standard set forth by Porsche. No shortcuts were taken, no work was rushed, and the attention to detail regarding the damage under the bumper and to the repair itself met my standards (which arguably can be a little high at times). I spoke with 5+ different employees at the shop during my repair, and was always treated with kindness, respect, and a high level of professionalism. The workmanship has my car looking good as new! Also, the life of the vehicle warranty on the repair gives me a piece of mind for the future, although it's not anticipated that I'll need to use that. Overall, I had a great experience and really appreciate the work put into getting my vehicle back to original condition and a quality repair!

Best customer service I have experienced in decades, from engaging with insurance company to…read morecoordinating all rental car details. Repairs completed ahead of schedule and vehicle returned in immaculate condition, inside & out. Would heartily recommend this Gerber location to any and all in middle Tennessee who may be in need of their services!!

I was extremely overcharged for the work done on my car. They also billed my insurance company…read morealmost twice the amount that they gave me for an estimate. They did not notify me of any additional work that needed to be done or the increase. DO NOT TAKE YOUR CAR HERE.