Great company to buy marble wall panels and composite fencing. Best customer service and prices in…read moreIllinois

From the owner: At New Era Wall Panels, we specialize in providing high-quality PVC Marble Sheets, Acoustic Wall…read morePanels, WPC Fluted Wall Panels, Composite Cladding, and Composite Fences and Gates. Our products combine durability and modern design, making them ideal for both residential and commercial projects. We are committed to offering competitive pricing and exceptional customer service, ensuring you find the perfect materials for your needs. Whether you're a contractor or a homeowner, trust us to deliver stylish and reliable solutions for your space. Experience the new era of wall panels today!

We were having a hard time finding what we needed. I called and got a lovely woman on the phone who…read morehelped me that day! I just received the shipment and it's perfect! Way to give superior customer service! Thank you.

They have hard to find product, esp. faucets and their shipping is super quick, the online and…read morephone customer service was off the charts good. I've become used to crappy cust service these days, but this, in the USA, Company was great. I was able to actually speak to a human over the phone and he was beyond helpful with information on my Brizo faucet, shipping and a return. Highly recommend. Trustworthy.

I purchased cabinets two months ago. Measurements were conducted by your employee (Christopher…read moreKazior, Elk Grove location). He drew up plans with the correct measurements and we placed our order. Delivery was fine, but upon installing we were short approximately 6 inches. From the end of the last cabinet to the wall is a six inch gap. I contacted Christopher who then sent again the initial set of plans. When I again explained my cabinets were a different size he sent another set of plans and said these were what we ordered. When I told him that's not what we agreed upon, he sent a third set of plans and said my contractor installed them incorrectly. Since email conversation was not solving the problem I came into the store. Christopher was extremely rude and left in the middle of our conversation.

Desiring to update our kitchen with new quartz countertops, we found this source through Yelp. The…read morecrew that came out to do the work was punctual, pleasant and professional. They completed the job in approximately 5 1/2 hours including cleanup. Their craftsmanship was superb, and yes, we are very pleased with our new countertops. Not so our communication with Artistic's sales rep. She was outwardly friendly and polite, but it typically took her several days to respond to messages. Her confusion about some of our questions made us wonder whether she understood much about fabrication and installation. Also, we found her guidance to be misleading. She convinced us to replace our old overmount porcelain sink with a new stainless steel undermount sink. Which might have been okay, except my Missus made a point of saying that she wanted enough space between the sink and backsplash to accommodate two accessory trays. Not only did we end up with a smaller sink but also less counter space than before! In retrospect, a rectangular sink (though more costly) would have been a better choice than what was installed. Since we were past the point of no return, we asked if they would at least move the soap dispenser to provide more usable space. To make a long story short, nearly 4 months following our initial visit to their showroom, a worker finally came out to make the adjustment. He assured us he would return the next week to complete the job by filling in the original hole with a like material. We never heard from him again and there has been no response to our text messages.

This was the second time I used Artistic Granite…read more First time I had a double sink quartz counter installed in Master Bath. The second job was my kitchen countertops with quartz. David the salesman was wonderful and helpful picking out the quartz. We had a few bumps in the road, but went relatively smoothly. Bathroom countertop went smooth- just a mess afterward, which is to be expected. Installation of countertops did have many problems. My new dishwasher was bent on the bottom cover from installers reinstalling it. I was able to straighten the metal cover enough to reinstall myself. My walls were damaged from removal of the ceramic tiles. I tried to repair myself, but they still look awful. I will have to rehire my painters back to fix drywall. A huge mess to clean up again- but that is to be expected considering removing ceramic counters and installing quartz countertops. However, I knew from the contract stated if there was any damage of anything, it would be my problem. I never mentioned it when I reached out to the owners. I did reach out to the owners when I saw such a discrepancy in the thickness of my countertops, loss of .5cm of quartz thickness-- I immediately emailed the owners asking why I had lost so much thickness. Yes, I went with an email and only wanted a email response back. I did not want to speak on the phone - more clarification by email. However, apparently asking the owners about the loss of .5cm in thickness of my quartz caused an aggressive response back from the owners- to me- I felt. So why were the countertop not 3cm as purchased, but were 2.5cm in thickness of quartz when installed--the owners said this is in the contract you signed. You take a loss of quartz with fabrication and rounded edges. Why not tell the consumer upfront verses putting it in the contract it would be 2.5cm? I had no idea - I didn't ask for rounded edges, wouldn't that be standard practice? Who would want sharp edges??? This is their expertise not mine. So if the consumer purchases 3cm of thickness of quartz, the contract states you will lose some thickness of the quartz during fabrication & rounded edges per the contract. However, "some" is such a generalized term- could literally mean any amount. Now .5cm doesn't sound like a lot but if you only start with 3cm - that becomes a whole lot. My counters are only 2.5 cm thick! Not 3cm thick as originally thought. As a consumer I had thought I was getting 3cm total. I had even questioned the person who measured it before installation how thick my counters would be. He said I had tile countertops that were 1.75" thick now. He had told me I would be going down to 3cm or 1.25". So yes I would be losing a 1/2 inch in thickness once quartz were installed. But in reality I am down to 1" thick countertops- down from .75" verses .50". Why wouldn't he tell me I would lose 2.5cm??? I then proceed to measure my Master bathroom countertop. Sure enough, I am only at 2.5cm not 3cm. But a bathroom counter you don't see the thickness or even think about it. In a kitchen I have higher countertops and it's very noticeable!! I should have measured my Master Bath countertop before I purchased my countertops. So the standard of practice is: if you purchase 3cm countertops you will lose .5cm--why not say that in the contract?? Because "their contract protects them from EVERYTHING". Be very careful with signing the contract with Artistic Granite. If they damage anything, your floors, appliances, cabinets, walls, etc.--it's your problem- I was hesitant about that too, but the men did not damage anything in my master bath. If you ask the owners anything by a written email--the owners tell me to go to Arbitration with them if I have a problem. Very combative reply. This has left a total sour taste in my mouth, the way I was treated by email- after I had questioned why my countertops were not 3cm thick and only 2.5cm. I felt the owners responded back to me very aggressively and rudely. I followed with my response and told them exactly how I felt. Then once again, they used the same aggressive tactics and they blamed me!! I was offered at the end a $250 good faith gesture- which I didn't respond back to them- DONE. I feel a company should treat a consumer way better - I felt such a negative, aggressive response--why so aggressive toward me?? David, the person who measured, the team who installed were very nice and respective toward me during the whole process. I felt the owners treated me very aggressively, when I had emailed why my countertops were not 3cm thick as I had ordered, verses 2.5cm? I would have tried to get them 3cm before installation- if I had known I would lose .5 cm. I had paid thousands of dollars for these countertops and should have been told upfront verbally, I would be losing .5cm on my kitchen countertops. Their contract states variations- broad term. I felt deceived. Really comprehend all the terms and really understand their contract.

Unfortunately, "0" stars is not an option…read more.. Came here, per the recommendation of our contractor, because of their selection available. Called the day prior to understand their process and if an appointment is needed, which was confirmed is not. We went to specifically select tile, but was open to view counter material in stock and if we liked something else from what we already picked somewhere else. Walking in, the woman at the front desk "greeting" you, doesn't look up or at you when speaking, rambles off where to find which kind of tile, while continue working on whatever engaged her more than potential customers. We came prepared with cabinet samples and ideas and started browsing around for nearly 15 minutes. Not once, did anyone come by to ask if we need help finding anything or if we have questions. I went to the front desk to inquire about a tile I liked on their website to see if they have it in-store to view. Again, the front desk representative, continued working on whatever was more important, without looking at me, and "explained" where I could find it. When I repeated the location back to her, she spoke over her shoulder without making eye contact, and said "It's somewhere between the 3rd and 4th rack; just look, you'll see it." We decided in that moment, that we'd prefer to NOT buy tile here. To the Management - the people you employ, represent you and your company. Either, training is lacking, or your employees do not value your customers in the same way you do. To the Front Desk employee - when you have a job, that is customer-facing, you need to be engaging and actually look them in the eye when speaking to them. If you do not feel comfortable doing so, you are in the wrong position, and need to apply for something that's at a desk, where you only interact with a computer.

Been here a couple of times to pick up tile and materials for work. Very convenient location in Elk…read moreGrove Village just off of 83 on Pratt. The girls in will call were very friendly and helpful. I used the bathroom and it is extremely clean, smelled good, and is beautifully tiled. The guys in the warehouse were friendly and picked my order very fast. They also have quality products. We use Daltile products on a lot of our jobs and they are quality tiles and they also have a huge selection. DalTile has you covered for all you tile needs from tile, mortar, grout, and even tools.

This stone wholealer is now in Addison. They always give me answers and pricing quickly although…read morethey are a busy place. They know how to multitask and it is probably because they are women. They are always friendly, receptive, and competitively priced on wholesale stone slab material to the stone fabrication industry. I highly suggest them. The owner is always generous and I hope things last a while like this. Alex M (Innovative Interiors.)

We were so discouraged, after searching Home Depot, Lowes, Menards and Studio 41, we got lucky and…read morefound Hausrack and we're so glad we did. Not only did we find a beautiful solid wood 72" double bowl vanity with a marble top with brass drawer pulls at Hausrack, we found it in Black! It is absolutely stunning, and the price was fantastic. It cost us much less than every other store we checked. We're recommending Hausrack to all of our family and friends and we'll be back when we do our next renovation. We found what we wanted and also found a friend. Thank you, Baha, for the great service.

From the owner: Hausrack provides kitchen cabinets, bathroom vanities, and countertops to the Elk Grove Village, IL…read morearea.

Excellent service I had Marisuz as my designer and my delivery man. He also goes by Mario. He is…read moreexcellent everything was quick and easy. No hassles. Excellent service all around. I would highly recommend them. Wish I met them when I did my kitchen cabinets - cabinets to go was the worst company to work with and quality is awful, took over 8 months to get anything. Which is why for my next house and future renovations I will work with Rock Counter. Thank you for excellent service.

I am long time customer of Rock Counter, Elk Grove Village location. This place used to be better…read morein customer service and price. I recently bought kitchen cabinet and firs of all price was shady as moment I said this price is not realistic they decrease by few $$ and then sells guy did not even pay attention to design and delivered wrong cabinet. I have been keep calling and emailing them and no accountability nor they cares. All and all stay away from this place. price is higher than Menards and worst customer service.

I spoke to to 2 "phone message takers" 3 weeks ago with no call back from anyone. Thanks for the…read moresneak peek to coming attractions and saving me time and $! Find a better company that takes pride in customer service as well as design and execution!

We started with OHI during covid. Read someone's comment about OHI on a post on social media. Since…read moreI never heard of them and we wanted our kitchen gutted we reached out to them. We liked what we heard and the vision they gave. Jeff P was our project manager and Dove was our decorator. We love our kitchen and they were great to work with. In fact, we loved the kitchen so much that we hired them to gut our family room and redo that the following year. PERFECTION! Chris Hilgers was our Project Manager (great guy) and Dove was back with us on this project. So, now that those 2 rooms were new and amazing, the flooring in the living/dining room needed to be the same and the carpet on the stairs and upstairs landing needed to be replaced to match. So, a year later we started that project and we were fortunate to work with Tammy and Sean. Tammy got everything ordered and Sean (so personable) implemented everything to again-PERFECTION! The one thing that stands out with this place are the workers. Every single person we dealt with was great. From the kitchen remodel-Jeff P, Dove, Will, Chris G, Tommy etc, to the family room- Chris H, Dove, Tommy, Will, Chris G and then to our Living/Dining/Stairs-Sean, and Tammy they worked hard to please us. John, the owner, got us started on each project, which was a nice touch. I hope I didn't forget anyone! So, if you are thinking of remodeling, OHI should be on your list of consideration. You won't be disappointed. Thank you.

Addy was amazing. She helped us find the perfect stone for our kitchen. Colors work beautifully…read morewith our existing backsplash and decor. Install team did a great job. Very clean and well mannered. Our daughter used them twice and so did my good friend. I know that there are many stone companies but Precision Stone quality and professionalism beats all, especially Addy!

They were friendly, engaging and professional. Also, Ariel was understanding and flexible in…read moremeeting our needs. Note: We had two bathroom countertops made. Finally, we plan on working with them on our primary bathroom and kitchen.