Overall, COSM Atlanta was a great experience, and I will definitely go back during football season. I took plenty of pictures and videos because the atmosphere and viewing experience were really impressive. The main issue I had was with the ticket process. I purchased general admission tickets and arrived early because seating is not guaranteed. However, I was surprised to see people in the same line who had not purchased tickets being allowed inside for free. That was frustrating considering I paid and made sure to arrive early. General admission does give you access to the Hall and Dome areas, but there are no guaranteed seats. On the first level, the general admission seating is mostly tables that seat eight people. That works well for a large group, but smaller groups may end up sitting with people they do not know, which was not a major issue for me. The bigger problem was ordering food and drinks. Because multiple groups are seated at the same table, the servers often did not know who the orders belonged to. The food is typical bar food, but service took a long time because the venue was so busy, and my food arrived cold. I honestly did not know fries could come out that cold. My main recommendation would be to place table numbers or seat numbers at each table so servers know exactly where to deliver food and drinks. Despite those issues, it was still a great experience, and I would return. Next time, I will probably purchase reserved Hall or Dome seating instead of general admission. read more

Cosm Atlanta - Pork belly fries - Venues & Event Spaces Near Me - Atlanta, Georgia

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1 star. Do not waste your money. Came to watch the World Cup final. After taxes and fees, paid over $100 for 2 GA tickets. Left before the match even started. That should tell you everything. GA means no assigned seats. Fine, but if you're going to sell tickets, make sure there's actually somewhere for people to sit. There wasn't. After searching every level, we finally found seats in the uncovered section of the deck. It was a great view while it lasted... About 5 minutes in, an ashy substance started blowing onto the deck. We ordered food and drinks anyway, hoping for the best. Then it poured. We had to abandon the seats we'd spent 20+ minutes hunting down. The food came out, and the server had to walk it around the venue looking for somewhere (anywhere) to set it down. There wasn't one. No tables, no counters, no seats, nothing. We never got to eat it. Then the TVs cut out completely. The one thing we were there for. A note on the food, for what it's worth: if you're vegetarian, your options are fries and donuts, and even then, who knows what they're fried in. Plenty of places use tallow or other animal fat, and nothing on the menu says either way. Not a single item is marked vegetarian. Zero thought put into this menu beyond "add meat to everything." I still tried to pay, because that's just decent. A server told me not to bother, since we never actually received anything we ordered. Even their own staff knew this was a disaster. Because I'm a glutton for punishment, I may give them another chance, but it will be for a low value event, not something big. read more

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This place has so much potential. The movie itself was great and the waitress we had was very nice. Areas for improvement: 1) I had read that doors opened 30 minutes before the show, but did not realize we'd be standing outside in the blazing sun until then. I wrongly assumed the lobby would be open. They also didn't open until 10 minutes after the original time, so we heard lots of people complaining about the heat as we waited to go in 2) my group had purchased the enchanted extras package for food, but we were the last show of the day and they were out of the main items we were looking forward to (especially the butter beer!!). Our waitress was sweet and helpful and told us how we could get a refund after, but the themed food was half the reason for going 3) waiters and waitresses were confused on where they were taking food, which resulted in people bobbing around the screen in front of everyone unnecessarily 4) the payment machines were not silenced, so towards the end of the movie, we heard a chorus of beeping, which was very distracting If they can iron out the operational bugs, this venue will be fantastic. I hope we can come back in a few months to see if it's improved read more

This was a great place to watch sports. Parking was free with a purchased ticket. We did standing room which didn't take away from the experience however it took forever to get someone to want to take our order. However, Kiericka was amazing with our service she made sure we were taken care of! Also it took about 2hr to get our food after we ordered as the kitchen was backed up. Jerk wings were smoked but probably needed to be cooked longer. The smashburger was dry and overcooked. The French fries had some good seasoning! read more

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The movie itself was really good. I love the effects. It seemed like the staff did not know the seating to deliver food and drinks. Multiple times we had people walk in front of us just to turn around with the product in hand bc they had gone to the wrong section. One employee even turned the lights on near us to figure out where she was going. The popcorn looked aesthetic and fun but not actually good so we opted not to get any. The drinks all looked good. A one time experience if probably enough for me especially since our seats view was continually blocked by servers and food runners. Still enjoyable enough to recommend at least once. read more

Cosm Atlanta - Venues & Event Spaces Near Me - Atlanta, Georgia

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The whole experience was good! We went to see Harry Potter and entering the building went smoothly. The parking was so convenient. However the only thing I DID NOT LIKE was the food service. I understand it is harder for servers to go in their sections due to the movie playing- but it was very inconvenient to have to (in the dark) try and get your servers attention. As well as the fact of when I ordered apps such as fries... they were cold when they arrived. I also had to keep asking where my $18 Harry Potter themed popcorn was. I saw other people getting there and it was already almost three quarters through the showing when I got mine. Besides the food service though this was a great experience. A little more work on getting the food out when it's hot AND making sure all customers are comfortable would really change the place. read more

Cosm Atlanta - Venues & Event Spaces Near Me - Atlanta, Georgia

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CUSTOMER SERVICE AT ITS BEST !!! The facility is 5 stars and that's not debatable - but for me it's about the experience and customer service goes a long way w/ me. My brother was in town for the weekend and I raved about this facility in Atlanta that just opened. I purchased (GA) general admission ($11) tickets for us to attend. To my surprise the Yankees vs. Dodgers game ended up getting cancelled and monies were refunded. This stung a little because my brother was looking forward to the experience. He sent an email to Cosm that night after 8pm on the WEEKEND and was replied to that night with apologies and a sincere effort to accommodate. Cosm made sure our experience was TOP NOTCH - that they asked him to select the row and seats in the DOME for the following night. Understand - we only had standing room only tickets for the night before to watch from afar. They gave us seating tickets to the Dome - which was well over $120 in value. They took a financial loss to make certain 2 Jersey kids had a phenomenal experience and gained a lifelong customer in the process! Thank you again Cosm Atlanta. read more

Cosm Atlanta - me + big bro - Venues & Event Spaces Near Me - Atlanta, Georgia

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We went for the FIFA World Cup semifinals matchup with Argentina vs. England. We got there when the doors opened. As we walked in, we realized they were letting in everyone for free due to it being the last match played in Atlanta. Seating on level 1 was nice with a great view of wall to wall screens with a bar behind us. Our waitress was very attentive and gave us her recommendations for drinks as well as food. The food was not great. I got the smoked chicken sandwich which came with fries. The fries were cold and the sandwich was still warm. For the price, I could've ate in The Center instead. Also, we ordered the pork belly fries. Again, the fries were not hot so it just wasn't tasty at all. We did not order any of the special cocktails and just stuck with beers and ciders. Overall, the viewing experience was amazing. We were able to check out levels 2 and 3, along with the deck. Thank goodness we stayed on level 1. We had the better seats and the best air conditioned section without people walking over us while watching the game. Minus the food, I'll be back for more events and the views. read more

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Attended the grand opening for game 2 of the NBA finals. The food and drinks were top notch. The staff is really nice and the experience makes you feel like you're refereeing the game. The rooftop is a really nice vibe as well. No bad seat in the house. read more

Cosm Atlanta - Venues & Event Spaces Near Me - Atlanta, Georgia

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Cosm Atlanta is pretty special. It's going to be your new favorite place to watch a movie or sports game. It has three levels, massive 87 foot LED dome to watch live sports or movies. The food is absolutely delicious. The staff were so incredibly kind. They were incredibly attentive and friendly the entire night. The rooftop view is amazing. I can't say enough good things about this new spot. Book your tickets now to check it out. read more

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Interactive Matrix showing was an exclusive experience. Recommend the double smash burger to eat. Lookin forward to football season.

We experienced the Harry Potter immersive shared space and honestly it was cool like Disney or universal. We ended up showing up a little late because of time zone differences and the usher gave my God kids free popcorn, which was so sweet. Well, the cocktails were very sugary. They were fun and fit in with the theme. We had balcony seats and they were still great. We didn't try any of the food food. So I can't really speak to that. In general as a venue, I was really impressed. Parking was easy and they are opening up more locations of food and drink around there so you can grab a burger or a drink before the show if you want. read more

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Needs overall improvement for the price you pay per seat. Service is horrible, they're not ready for business. Had to ask several times to get our order in. Several other people were also unhappy. Paying $300 per seat and I have to ask for the sever multiple times??? Really? Do better. read more

We took the train and a short walk and we inside of this beautiful venue. We bought the Gen Adm tickets for $11 to a soccer match. The seating is comfortable and plentiful and tv's everywhere. The wait staff is friendly and helpful. The food and drinks were a bit high. Wish the prices were closer to the prices of Mercedes Benz stadium. But we had a ball! read more

We went to the Cosm today for the FIFA game. Our service was subpar. The first couple of things we ordered weren't very good, we got the crawfish and artichoke dip and fries. Both were lacking in flavor and the dip was swimming in oil. We then ordered wings and ended up waiting 30 minutes for them. Our server brought out the bill before the wings came out because the game was ending. We sat and waited for the wings until it was clear they weren't coming. They began cleaning up around us and finally our server came back to ask us if we were okay. We then told her we never received our wings and would like a refund. She said they would be right out, didn't offer to comp them for the wait and brought them out about ten minutes later with a to go box. The place has great potential but the service is not worth the prices. read more

Watched Harry Potter in the dome. I can't say enough about how they enhanced the movie experience. I don't even want to try to describe it because I can't do it justice. If I could give it more than five stars I would. Don't go for the food. A very limited menu. The drinks seemed to be very popular. Pick a type of event. If you are a Harry Potter fan it's an easy choice. I think sports events would be astonishing. Definitely sit in the dome. You sit in nice wide seats with a serving table at each one. Very comfortable. The other areas have more the vibe of a sports bar. read more

Damn cool experience. Wait staff took quite a while to get to our table after being sat. Bummed the business was out of popcorn but the drinks and food were not bad. Will be back for another showing. read more

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Scummy business practices. I had purchased tickets to an upcoming event and spent alot of time selecting the seats I wanted. Today I received an email that they had switched my seats to a different area because my previous selection wasn't "good enough", when in fact they moved me to a worse section. My original tickets were in the Box (in the red) and they moved me to the Blue, while trying to gaslight me that they are better seats. read more

We went to go see this movie today, I think I overhyped myself about the whole experience. When your movie detail shows doors do not open until 12:30pm, they literally mean the entire building does not open until that time. We ended up standing in line outside the building but luckily it is a little shade from the building. Secondly, any size purse you have it will be checked by hand by staff before entering. My purse was a small/medium size. We had to wait until 12:50 in the front lobby to be let in into the other part of the building. You have to take a fully packed escalator to your level. So the dome is not really closed in so you can hear the background sounds of drinks getting made, people talking, and if a witness drops something. Thirdly, the seats could have been so much better. I am use to AMC seats where they are actually comfortable. The seats here are shaped like a L with cushion. The seats have no give and go to them. I had to keep adjusting myself and the person next to me too. Now, the size of the seats... are too small!! I am a size large/X-Large and my friend is a 2x large. We were shoulder to shoulder and hip to hip. If you with someone that you really don't know like that, then you will feel uncomfortable. Lastly, the ladies restroom on level 3 and level 1 first 3 toilets were clogged up. The question is would I go again , only if it's a movie I really really want to see on that type of screen read more

They canceled my game 5 tickets so they could sell them for more money to someone else. I bought tickets to game 5 of the nba finals months ago, some of the best seats in the house, and they are telling me they cancled my tickets due to 'operational issues'...on some of the best seats in the place? Not a chance, that's a lie, they were happy to lie to a PAYING CUSTOMER. They offered us tickets to game six which were not nearly as good of seats and the game probably won't even happen, and if it does...I CANT GO! That and some credits for future events, but for real, why would I want to give this place a chance at all after this? Worse yet, they have no customer service phone number, ignore customers on social media, and only have a chat bot to handle customer service. Wtf is that? I'll bet they do stuff like this all the time and the lack of any real customer service is how they get away with it. If you are going to game five of the 2026 NBA finals and are sitting in row HH, those are my tickets that I bought in March that they sold to you for likely much more than I bought them for. Go Knicks, right? What a joke. read more

I purchased event tickets three months ago for the Harry Potter experience with a private table and food only to get an email two days before the event telling me my tickets were sold to the general public, and my tickets were cancelled and refunded. We had the entire weekend based around this event with hotel rooms booked and accommodations made for our dogs. This is not how business should be conducted. Cosm gave us a 100% credit towards a future event, but we will not be using them. Who's to say this wouldn't happen again? Buyer beware! read more

Attended for a World Cup game. Limited menu but the cocktails and service were great! Wonderful addition to Centennial Yards. read more

Great place to watch a game but the staff needs improvement. Waited 25 minutes to have someone ask us for our order. Then waited at least 45 minutes for food and drinks (water)! It wasn't that crowded. I can't imagine if the place was actually crowded. read more

We came for a birthday celebration for World Cup. The venue is amazing. The service and food were really bad. The food is like bad movie theater food. We had a hair in our french fries , very stale tortilla chips (were so soft they easily bend it half without breakin), wrong drink order arrived and service takes forever. We ordered dessert and our waitress came by for last call and we still did not get our dessert. When it did finally arrive it was cold (we ordered fresh donuts) and drenched in so much cinnamon it was like the cinnamon challenge. It took my friend over 30 minutes for her drink reorder to arrive. There is so much potential here but if they don't get the service and food up to match the prices of tickets they're in big trouble. We paid over $200 for the tickets and to have food and serivce be subpar- I won't be back. read more

Wow Atlanta's newest hottest place is now open & this place looks nice amazing as well the best place to watch some sports with great views almost like you is there yeah I enjoyed this experience real nice fun great safe place also only in Atlanta Georgia read more

Traveled to Atlanta for my boyfriend's birthday for the Harry Potter Experience only for them to cancel our tickets the night before our show. No accommodation, no refund just Cosm points that were never gonna be able to use because we live out of state. read more

If you get some dome seating it's 5 stars. Amazing experience but the rest of the area is super buggy. The TVs crash a lot and have a delay. Food is below average but service is very good. read more

The parking and google&apple map instructions were frustrating and unclear, and there was no phone number to call for help. Small details like these make a big difference and are an important part of the overall experience. read more

Cosm Atlanta decided to cancel my NBA Finals Game 4 tickets that I purchased on 3/4 due to 'operational issues' the night before. That's bad business to not inform someone that had tickets 3 months well in advance their tickets were canceled so I would have had an opportunity get tickets to the same night that is now sold out. read more

You would think that this would be super state of the art and very hospitable but don't be fooled. Took the family to watch the Harry Potter experience. The opening Cosm ad felt like it would never end. The screen is great but what's about where it ends. The sound leaves a lot to be desired, I feel like there could be plenty more added to immerse you more. The overhead lights remained on when the movie began, when I asked a couple of the staff members, they looked at me like I was crazy and said "how are we supposed to walk around if we can't see???". Maybe enough people complained because the lights were finally turned off with 45 minutes left in the movie. Perhaps installing some discrete floor/step lighting would help? The food was kind of bland and drinks are drinks and they're the same anywhere you go. They are QUICK to rush you out of the building no matter how much food or drink you have left. This place has a lot to work on, maybe I'll come back once it's all addressed. read more