Very honest and helpful! Tom had a ton of great info for us looking at home and auto insurace…read more Thank you!

Tom Tower was an excellent agent with the Paul Demil agency. We called this agency based on Yelp…read morereviews and were not disappointed. At a difficult time to buy insurance in Napa, Tom persisted and secured us a Farmer's home insurance policy. Tom was very responsive and professional in all communications. We highly recommend Tom.

I went into the AAA Petaluma branch in person to confirm whether my cargo van would be covered for…read moretowing. I was clearly told yes, as long as there was no business logo on the vehicle. When I actually needed service, the tow was refused because the vehicle was considered commercial/oversized. This is a serious issue because I relied on the information given in person. If AAA cannot tow certain vehicles, staff should clearly explain the limitations instead of giving incorrect assurances. I'm now left dealing with a situation that could have been avoided with accurate information upfront.

The staff is very accommodating and professional. They remember me and ask if everything ok.read more

Update 12/2/22 Amica…read morecame through and took care of the rental. I also got a genuine apology for the mistake (thus the increased number of stars). I still need to process the events that took place, but I'm willing to give Amica another chance based on this customer service experience. While mistakes are not ideal and create temporary stress, what matters more to me is that the company is willing to fix them. 12/2/22 After 30+ days of an absolutely disastrous claim service, Amica has dealt me a final blow that has me questioning whether I will be continuing to purchase policies with them in the future. Due to Amica's lack of transparency around what was happening with my car, Iris Cartagena called me and said that after speaking with an Amica supervisor, they would extend my rental an additional ten days (December 2nd). I take my rental in promptly at 8:30 am today and am wouldn't you know it - I'm faced with a $761.18 bill. When I inquire as to the breakdown (I expected something in the realm of $331), and wouldn't you know it I find out that despite Amica saying they would extend my rental 10 days they did not pay their share of the bill. I honestly didn't think my opinion of Amica could sink lower, but in this respect they have actually excelled. Now I have to wait while they "investigate". All I want is for this nightmare to be over. If they come back with anything less than a "our mistake" I think I'm done. My family have been loyal Amica customers for over two decades, I myself have been an Amica customer for one decade. And I am honestly considering taking up insurance with someone else. Money is tight living in California, and although it gave me a panic attack I had the money to pay, but imagine if I didn't. Imagine YOUR family receiving this shock. Then ask yourself, is Amica living up to its brand name? And is this what I'm paying for? Amica I call on you again to investigate your west coast branches. Particularly whoever is servicing Northern California. This isn't right and it is killing your brand loyalty.

Been with Amica for over a decade - I have car and home rental insurance thru Amica. (I've had some…read moregreat experiences in the past with adjusters Martin Medina and Joshua Ziegler). My current experience with adjuster Kellee Green has been the worst of my life. Firstly, I was asked to sit quietly and listen to a call between the tow lot and my Amica Appraiser - on that call I heard my appraiser on the phone with tow lot say that he could not go to the tow lot where my car was towed to appraise it. He clearly stated he couldn't go but would the tow lot please take 70 photos and email them to his email address. Two weeks later I was still waiting for an appraisal. Keep in mind that I am paying for a rental and Amica is only covering 20%. Amica blamed the tow lot despite me having heard them decline to go there. On a Monday I emailed Kellee the name of my chosen collision repair shop. On Tuesday I called the repair shop to make sure they had the claim and they said "never heard of it". I was then asked by Kellee Green to see if the collision shop could tow my car from CoPart to The collision center in Los Angeles. I asked the collision center and he replied "you can't do that bc Amica has to assign me the claim". At that point - the collision center person and I called Amica together to get the claim assigned since Kellee Green failed to do so. When the collision center went to retrieve my car - it had not been released by Amica so he was held up in that process as well. It's three weeks later and I'm still paying for the rental. The car is finally at the shop waiting for parts. I was told today that if I needed to be reimbursed for the remaining cost of the rental (it will be almost six weeks total when repairs are complete) then I needed to reach out to insurer of the party at fault myself. I have to do it myself like every step in this process. So if you want to pay for insurance but "do it yourself" go Amica. You will not find customer service here.

Not very good to deal with I got a cancellation letter called them and they said it was not…read morecanceled but it was

They are all so friendly and helpful in the Matto office. Both Sonoma's and Petaluma's. I had AAA…read morebefore and would never go back. They have also helped with our family home in Tahoe. They go the extra mile and I highly recommend them

Just fired her. Did not disclose all of the costs of auto & home policies upon signing causing me…read moreto cancel my existing insurance unnecessarily. Did not apply my proof for discounts causing me to miss deadlines & be charged more. Yelled @ me in her office when I asked for explanation when she sent me a letter demanding yet another payment with no explanation. Does not return requests for returned contact (online as there is no way to call the office necessitating having to drop by the office).

Jor-Jean has always been very attentive to our account and considerate of our needs. She looks for…read moreways to minimize our bill while keeping our coverage at the level we need it. She is quick to return phone calls or to make phone appointments in advance for any concerns we have. She does not rush you through appointments, instead taking her time and making sure all questions have been answered. We like that she is also personable and caring. Highly recommended!

Anthony Cerini (Steele Insurance in Petaluma) was recommended to me by a family member, so I got in…read moretouch when my home insurance company decided not to renew my insurance. What a scary situation that is! Where other companies would scratch their heads and say they can't help, Anthony was up to the challenge. Anthony provided multiple options for me for home, automobile and bundled policies. He always explained the options and how it all works together. He is a real partner in the decision-making. I'm so grateful for all Anthony's expert help.

Responsive staff in Chad and Jenn. Easy to reach and quick to respond to questions. Only issue was…read morecancellation of my homeowners after a relatively small claim where I had to search for another provider. They still carry my auto and umbrella.

We recently had our home insurance cancelled and needed to find insurance for house and autos. Chad…read morewas extremely responsive and worked tirelessly to obtain the coverage we needed. He is efficient and professional and I recommend him highly. You won't be disappointed.

I have had Allstate as my property and causality since at least the 1980's my first agent was in…read moreTigard Oregon and have always had insurance on my belongings (renters) and/or personal vehicle. For the most part since 1996, I have had company cars with some random periods where I had to buy/finance a car and purchase vehicle insurance and it has always been with Allstate! I began my relationship with Allstate in Oregon and Washington states and since 2006 in California. Knowing that I could have/or should have researched and priced different companies, I never did because your organization, my agents and staff care about me and it shows, they listen and address my needs and concerns which continually result in exceeding my expectations. Bill Creveling and his team are fantastic and he has been my agent since about 2006! Signed, Allstate Lifer Customer

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. As a Personal Financial Representative in Petaluma, I know many local families. My knowledge and understanding of the people in this community help me provide customers with an outstanding level of service. I look forward to helping families like yours protect the things that are important - your family, home, car and more. I can also help you prepare a strategy to achieve your financial goals.

Working with Maritza was super easy! She helped me find home insurance that was reasonably priced…read moreand had everything we needed. Maritza was professional, quick and efficient, and was patient when I needed something changed. I definitely recommend Vista!

Mike Foisy at Vista International is an absolute pleasure to work with. He found great rates for my…read morehusband and I when other brokers turned us away because of the unique insurance that we needed. He also gave very sound advice when we were unsure about the details of certain plans. Everything was accomplished in a timely manner. I highly recommend working with him rather than shopping around for your own insurance. It will save you time and money.