They seem to be pretty good on the medical side, hence I gave them the extra star. But, man-o-man…read morethey can butcher up the bigger part of a customer's experience from front desk, insurance, file maintenance and communication. I arrived early for my appointment with Oasis ENT. I had completed everything online via the link Oasis ENT sent me days in advance . . . name, address, PCP information, insurance, questionnaire; everything. I had no idea of and had no knowledge Ascent Audiology even existing until the Oasis ENT employee checked me in for my prescheduled appointment wth them, said everything looks good, then told me to follow her out the front door, down the sidewalk and into a building sharing the parking lot with Oasis ENT. The Oasis ENT employee said Ascent Audiology will perform the testing, then Oasis ENT will finish up, leaving me standing at the counter of Ascent Audiology as the Oasis ENT employee walked back out the lobby door we walked in together never to see her again. What the . . . ? In any case, I complied. The Ascent Audiology employee then handed me a clipboard with a bunch of printed information asking me to sign. My name was misspelled, my birthdate was wrong, my address had a misspelling, etc. Can you imagine the nightmare this would cause with the insurance company? Wrong birthdate?! Name misspelled?! Rejected claims. EOBs not generated due to errors. Threats of collection activities, including, but not limited to third party. We've all been thru this over the years in the healthcare industry and, until now, I thought technology took care of preventing this nonsense from ever occurring again. Wrong! I asked how in the world so much information could be messed up . . . I had input it all in advance myself online. This is when I found out they use a system called "swivel chair technology". It means even though you provide all the accurate information days in advance online to Oasis ENT, Oasis ENT and Ascent Audiology do not use the internet to manage data even though the internet was invented in the early 1990s. The Ascent Audiology process is an Ascent Audiology employee sits in their chair and reads the information on one login screen from Oasis ENT, then swivels their chair to another screen to retype the information into the Ascent Audiology system. That's right, they swivel in their chair back-and-forth typing keystroke after keystroke everything off of one system into another system. No connection. No compatibility. No communication. Just a keystroke-by-keystroke re-entry of data from one system to another. If you have competent employees, that is one thing. And, even then, no one is perfect, not even the most competent of competent people. But, throw in an incompetent employee in a situation like this and what do you get? Misspelled names, birthdates not checked, addresses with typos and screwed up billing, accounts and EOBs that are worthless. And who is left to deal with this mess? You, the customer, that's who. You are left with the "your insurance has been rejected", "your bill is overdue", etc. messes you have to clean up. Agsin, they may be decent on the medical service side, but not worth the other just as important and time consuming problems on the front and back side. Experienced in the IT profession, especially in eliminating the old-school "swivel chair technology" system from decades ago, Jacqueline said she would have their manager, Denise, call me so I can walk them thru what can be done. But instead, weeks and months later, just the sound of crickets is all I have heard.

Mike C.Ascent Audiology and Hearing in Surprise is the very best in service I've ever been to! Ana…read moreaddressed all my hearing aid concerns and I've never had a better hearing aid experience in the twenty years of hearing loss! She gave me my hearing back!! Thank you so much!

Dr. Moore is the most competent, knowledgeable audiologist I have ever seen. I'm on my fourth set…read moreof hearing aids and hear better than I have for years. He's actually concerned about your hearing health.

I was goven a very detailed hearing test that includeded a cognitive test. I would recommend to…read moreall. I like the family atmosphere.

I found your YouTube videos and followed your recommendation to find an audiologist in my area that…read moredoes real ear measurements by using your website HearingUp.com. I located Dr Jessica Dommick of Hearing Doctors of Iowa in Ankeny, Iowa. Upon calling her office, I learned that Dr Dommick was only an owner and was rarely there and did not see patients. I made an appointment with her audiologist, Dr Olivia Olson. As newly being diagnosed with hearing loss, this was my first experience purchasing hearing aids. I had spent many hours reading and watching videos of the extensive selection of hearing aids available. Being overwhelmed, I had hoped that Dr Olivia would help explain the benefits of each manufacturer, their strengths and options etc. Unfortunately what I received was a dollar driven sales platform including a laminated legal sized chart of the numerous brands. All styles were combined with the only difference being whether I wanted to purchase at level 1 at $8700ish, level 2 at $7600ish, level 3 at $6500ish, level 4 at $5400ish etc. All brands were available at all levels but they really only sold Starkey, Phonak and Widex (if tinnitus was a concern) but didn't recommend Phonak. Although polite and professional, Dr Olivia Olson was forthcoming with little information to make an educated decision. Just thought you would want to know, David Edward

I found Cliff after a long hiatus from using hearing aids. I returned a pair I got from another Dr,…read morebecause the prescription was just loud and didn't seem to help anything but experience anxiety. One night out at dinner with friends I noticed everyone talking and laughing, I understood @#$%^ nothing! That was it. I searched and searched and found Cliffs reviews and his videos on YouTube. I watched many of his clips and noticed this will help people find their hearing solutions, however in many cases not to Cliffs benefit. I saw Cliff and got tested with the typical tones and button pressing, But then also tested with sentences that had no context and languages I didn't know so it would catch every nuance of my hearing needs. Cliff answered my questions and also told me the answers to questions I should have asked. There wasn't a stone unturned. After about a year I had a problem with one hearing aid giving me more static than my boss, I called in to Cliffs office and set an appointment based on how soon I could get there. WHEN I entered the office they had a set of loaners of the same make, model and color I use with MY PRECRIPTION already applied. You now have found the best Audiologist Dr in the west. The only reason it took me 10 mins to get in and out of there was me. His staff has got to be high on something too, way to happy and nice. Mark Snow.

thankful i "finally found" grusecki audiology!!! i am very…read moresatisfied with every aspect of grusecki audiology. extremely professional - they care about you & your hearing issues.

I needed an earwax removal done and they were able to fit me in same day! The clinic is very nice…read moreand clean. Reception was very friendly and made sure to speak loudly and clearly. They even had cold water, soda, and coffee available in the waiting room while you wait. The removal process itself was quick and painless. It turned out that I had less earwax than anticipated so Dr. Alicia charged me half the cost than I initially expected. A wonderful experience from start to finish, thank you very much!

Travis goes the extra mile to make sure the hearing aid is right for you. He has been working with…read moreme months to make sure I get the most from an aid for my severe loss. He's very knowledgeable and really a nice guy and treats us elderly patients with the utmost respect. I don't want to leave out Linda, who always makes sure she fits us in for appointments. Always cordial and caring. She also must do a good job talking to the plants because they are thriving! thank you both

I have dealt with hearing aid providers in Indiana and Ohio. Travis outshines both in terms of…read morepatience, care, explanations, and service.

I came with my Mom to make sure she was being taken care of. I had to start this habit at her last…read moreaudiology office which was Metro Hearing. We should have moved Mom's care from Metro a couple of years ago. I believe Metro was sold and the lack of care and expertise kept getting worse. The past couple of visits we actually felt scolded for asking basic questions as to why she wasn't getting improvement after the adjustments they were doing. I had high hopes of it being a completely different experience due to Dr. Zavos' reviews, and it most definitely was. He was fantastic! I'm so appreciative of the time he took to explain all of her test and exactly what he was correcting and adjusting on her hearing aids. THANK YOU DR. ZAVOS, MY MOM NOTICEABLY HEARS SO MUCH BETTER with the very same hearing aids she came in with!

Stopped in here to get my mom's hearing aids fixed. Now don't tell anyone, but my mom can be a bit…read moresassy and is very picky. She LOVES this office. The reception and the doctor! I can see why. The office is very clean and orgsnized. They are very helpful when she needs her hearing aids looked at and fixed. They will do what they can to make it the most cost effective too. I brought my moms hearing aids today to have them sent out for repair. The doctor looks at them for no charge and let's me know they need to be sent out. Though they are newer he recommended her bring in the other used pair he had given her that are acting up to see if he can do something about those first before having to pay for repairs. Such a friendly office we really appreciate them.

I am so impressed with Randy and his office. In 30 minutes, he helped me more than the last place…read moredid in 3 years. I will be recommending them and when ready for new hearing aids, this is the place for me.

Randy at Beltone was amazing. I have been to a few other Hearing places and none of them explained…read moreeverything to me like Randy at Beltone. I feel like Randy really cared about my needs, hard to find these days. Thank you so much and I will definitely be referring you. Debra

Big thank you to Dr. Ashley for helping me with my vertigo. She is amazing…read more I went to one other Physical Therapist for this issue and it wasn't successful, so I feel blessed that my ENT referred me.

This office came highly recommended by my ENT. I needed to get evaluated for vertigo and tinnitis…read more Front office was very nice and Marina met with me and explained the different tests I was going to take. She eased my nervousness and was there every step of the way. She explained every outcome of every test and always asked me if I needed clarification. Very professional and extremely knowledgeable in the field of audiology and vertigo. Very nice and clean back office, as well.