My experience was the worst ever in all my years of going to this location. They have a very high…read morestaff turnover and many don't know what they are doing in their jobs. This location is the most unorganized and unprofessional. My eyeglasses were ordered incorrectly, they reordered them and I never received a call back that they were in. So I called at 2 weeks later and the lady said I picked them up already which I didn't. Then she needed to check on them, called me back and said they were correct the first time, which they weren't. I couldn't read a thing once I put them on. So I asked to speak to Doctor Avilla and she said he doesn't speak to customers. That is very poor customer service when you have a question on your eyes you need to speak to the Doctor who did the exam. She then says to make another appointment. That was the wrong answer. They have totally lost a great long term customer along with 5 other people that I have talked to about this situation. All I asked for was to speak to the Doctor which isn't allowed per that location. Again very poor customer service.

I went to a different MyEyeDr location for my annual eye exam this year because I had such a bad…read moreexperience with the last location in Carmel. Dr. Judson Avila was wonderful and took good care of me and explained everything to me throughout the exam. The whole staff was wonderful and greeted me with extreme professionalism and kindness as soon as I walked in the door. The technician took me to get my eyes checked and she was a spitfire with a great personality. Buffy, who handled my new prescription and glasses, was a great help in helping me pick out my new glasses and explained everything to me very clearly. The whole appointment lasted 30 minutes, which was quick and easy, so that is another bonus!! I can definitely say I am happy with this new MyEyeDr location and the staff are much better and professional than the staff at the Carmel location. The ambiance is better and more attractive looking than the Carmel location. As long as everything goes well with my new glasses from their lab, and arrives on time for me to pick up at the location, then I am a happy man and will continue to come to this MyEyeDr location for my annual eye exam. I highly recommend this location for eye exam and vision care. It's terrific!

I have been a patient here for over 20 plus years. Dr. Forniss and her staff are professional and…read moreresponsive to the needs of the patients. Most members of my family are patients of Dr. Forniss. Dr. Forniss is thorough and does not rush you when you are there. She listens to your concerns and makes the appropriate referrals. Darrel is a family favorite because he is amazing. Darrel knows the types of frames I like, he has the latest frames when I make my selection. Forniss Optometric is absolutely AWESOME!!!!! Bring DARREL BACK PLEASE!!!

I've been going to Dr. Forniss since I was in high school…read more As always Dr. Forniss makes you feel like a family friend because she's so welcoming. She's very personable and i always feel comfortable when I'm there! I'll brag on the staff... they're extremely nice and helpful too!! Thank you Dr. Forniss and staff for you awesome customer service . P.s.... the store is clean too!!

Drove all the way from Zionsville on Saturday. Sign taped haphazardly on the door stating Saturday…read morewas by appointment only. Would have been great to know. Can someone please update their social media. Also based on the care of the signage, lawn and porch, owner didn't seem to have much pride in his business.

They have Swissflex, need I say more? They are the only ones that carry Swissflex, in all of…read moreIndiana; not just Indianapolis, need I say more?? Heather was super helpful and knowledgeable about processing insurance benefits and getting my glasses ordered. She was also knowledgeable about what I would need to fix a broken pair of frames I was still rocking because I cannot for the life of me find my only other spare pair. In the heart of Broad Ripple they have a parking lot which is a beautiful rarity in Broad Ripple that I appreciate! I cannot wait to get my new glasses in about two weeks hopefully sooner. *fingers crossed*

I went to get my glasses fixed. They fixed my broken glasses while I waited and tighten and clean…read morethe ones I was wearing. My Tavel customer care rep was Jess. She was knowledgeable about everything. She was quick - I was in and out in about 15 minutes and that's including checking my insurance and the glasses being fixed and the other pair being tightened. She was lovely and kind and understanding. I would recommend going to Jess.

this place is not wheelchair accessible. don't advertise it if it's not true…read more The store was extremely difficult to access for someone in a wheelchair. I had to physically lift my grandmother's wheelchair just to get her inside. Once inside, the first step was scanning her eyes, and it required both my cousin and me to lift her in order to attempt to position her near the machine. Even then, the scan was not done properly because the equipment was not accessible. Overall, this was a very difficult appointment, and I do not recommend this location for anyone who is handicapped or unable to walk or stand.

Felicia was very helpful and patient with me today. We picked the right frames. She listened to my…read moreconcerns and immediately had a solution. I'm excited about my new glasses and can't wait until they arrive.

I am a first time customer the staff was very friendly. They were extremely helpful. They even…read morehelped me choose the best pair of eyeglasses for me. They gave me their honest opinion and the doctor was incredibly funny and made me feel very relaxed. I appreciate all that you did for me and I will be a continuing customer always.

Y'ALL. I had an eye-mergency yesterday. It was bad. My eye was burning so much that I got the…read morechills and was watering so much my nose started to run. Talk about a hot mess express. I didn't want to go to urgent care so decided to just call my optometrist to see if I could get in today. I called at 614p on a holiday (observing for the 4th). He called me back at 617p. I did not at all anticipate hearing from him until today sometime. I was totally shocked! We talked about what was happening and he told me he could see me (HA! Pun intended) in the morning before his first patient. Bless his entire heart. Got everything squared away and was good to go before by 8a. He didn't even ask for my insurance info or charge for the quick visit. I've been seeing Dr. Hemingway for at least 5 years now and he is just so wonderful. This little story is just an example of how he places his patients first. He is just so kind, easy-going, and very thorough. He is the only optometrist in his practice. Obviously locally owned and operated! I can't say more wonderful things about Dr. Hemingway and Indy Eye. I highly recommend.

Doc Hemingway is very thorough. He takes the time to do a great exam and ask questions to get the…read morediagnosis correct. He also makes sure to tell you about your insurance and what is covered. Trustworthy!

Carmel just got a new optical services business, and it is beautiful! Truly the closest thing I can…read morecompare it to is going to a salon - it's very classy and you are treated with such kindness by the staff. Upon entry you are given a drink menu ranging from alcoholic drinks to different coffee beverages, and are made sure that you are comfortable until seen for your eye exam or styling appointment. I had a very smooth and positive eye exam! I was also fitted for contacts for the first time today, and left with so much confidence on what to do and how to use them. They ensured a proper fit, that I had a good technique on how to get them in/out, and helped me practice multiple times before leaving. They also were able to replace my current glasses lenses (not purchased from Alternate View) which was so nice! I genuinely don't have one negative experience from my visit, which is so rare! I'm also happy to report that everyone was so wonderful with my professionally trained service dog. They welcomed me & my pup with such warmth, and accommodated us in each room we entered throughout my appointment. Though it's never easy having a dog enter a small business, they were so wonderful! I will definitely be returning :)

I had a great experience with Alternate View from intake to exam to eyeglass styling to fitting…read more During my intake we reviewed my medical history and medications and discussed my history. During the exam we reviewed images and discussed strategy to deal with my dry eyes. My styling appointment had a ton of styles and colors based on my input. I ended up making my own design with the line of frames that could be customized which was so much fun. They picked out a pair of sunglasses that was absolutely PERFECT to for my face, as well. After picking up my completed frames, it took a little while to get the fit right, my ears are different heights, but they stuck with it until it was perfect for my face. I'd recommend Alternate View to anyone looking for comprehensive eye-care in a beautiful setting with a highly attentive team.