I had an eye exam that didn't have everything covered that I thought I set the eye exam for. After…read moremy appointment Dr. Prather, who I didn't have my eye exam with, contacted me and asked about the appointment. He asked what would I have liked to have improved, and if there was anything that I needed ASAP. I thought the customer service was exceptional! He went out of his way to show they believe in doing all they can for their customers.

Dr. Prather and his team are very polite, professional and accommodating. I wear contacts, and…read morealways need a contact exam. He allowed me to try various brands of contacts before choosing the ones I preferred, and gave me an ample supply before the ones I chose came in, since they were backordered. There was an error on behalf of the manufacturer, not his office, and they made it right on my behalf. He is very knowledgeable. I'm not saying other optometrists are not knowledgeable, he just has a way of "teaching" and without assuming you understand everything. He speaks in layman's terms, and always makes you feel encouraged to ask questions. His staff is second-to-none, very thorough, polite and professional. Highly recommend!!

After my insurance changed, I looked for a new eye doctor on Yelp and this appeared to be a top…read morechoice. Located by the Palladium in Carmel, this place is in a nice brick building that has a private parking lot out front. I walked in, had to fill out paperwork and then was called back for my appointment. They did all of the normal tests and the girl who was getting basic info from me before the doctor came in was incredibly friendly and easygoing. The doctor was very personable and helpful as well, and even showed me the photos of my eyes and described every little part of them and what to look for. He also went beyond prescribing a prescription and gave me intelligent information on new 'anti fatigue' glasses that are supposed to help the eye strain most people are now experiencing after looking at computers all day and let me know my Lasik options. Tip: He said that Indy has one of the best Lasik surgeons in the entire country, so be sure to go to him if you get it done and not some place that is cheap (he said each eye should be about $2000 and if it's less than that, you should be concerned). Good to know! The icing on the cake was the woman who checked me out and ran through my insurance afterwards. Not only was she able to tell me exactly what my insurance covers in terms of contacts/glasses, but she also had my year-long contact order in stock and brought them out to me in a cute bag. So happy I don't have to make a trip back! Also, with the $200 rebate they came with, I'll be getting contacts for the cheapest I've ever gotten them which is awesome.

I just had my first eye exam at Loman Eye Care, and the scheduling process as well as their…read moreprocedures for COVID all were clear and well executed. Everyone was extremely friendly and made me feel comfortable, and there were a lot of tests conducted and I never felt like they were trying to push me to buy anything extra or get something I didn't need. They gave me a free sample of eye drops and also in the eye exam found an issue with my eye that I've never even been aware of and recommended how to treat it so I'm really happy. The doctor was very knowledgeable, friendly and answered all of my questions and didn't make me feel like he was rushing through anything. I highly recommend!

My experience was the worst ever in all my years of going to this location. They have a very high…read morestaff turnover and many don't know what they are doing in their jobs. This location is the most unorganized and unprofessional. My eyeglasses were ordered incorrectly, they reordered them and I never received a call back that they were in. So I called at 2 weeks later and the lady said I picked them up already which I didn't. Then she needed to check on them, called me back and said they were correct the first time, which they weren't. I couldn't read a thing once I put them on. So I asked to speak to Doctor Avilla and she said he doesn't speak to customers. That is very poor customer service when you have a question on your eyes you need to speak to the Doctor who did the exam. She then says to make another appointment. That was the wrong answer. They have totally lost a great long term customer along with 5 other people that I have talked to about this situation. All I asked for was to speak to the Doctor which isn't allowed per that location. Again very poor customer service.

I went to a different MyEyeDr location for my annual eye exam this year because I had such a bad…read moreexperience with the last location in Carmel. Dr. Judson Avila was wonderful and took good care of me and explained everything to me throughout the exam. The whole staff was wonderful and greeted me with extreme professionalism and kindness as soon as I walked in the door. The technician took me to get my eyes checked and she was a spitfire with a great personality. Buffy, who handled my new prescription and glasses, was a great help in helping me pick out my new glasses and explained everything to me very clearly. The whole appointment lasted 30 minutes, which was quick and easy, so that is another bonus!! I can definitely say I am happy with this new MyEyeDr location and the staff are much better and professional than the staff at the Carmel location. The ambiance is better and more attractive looking than the Carmel location. As long as everything goes well with my new glasses from their lab, and arrives on time for me to pick up at the location, then I am a happy man and will continue to come to this MyEyeDr location for my annual eye exam. I highly recommend this location for eye exam and vision care. It's terrific!

I cannot thank Sue and Theresa enough for their exceptional service and their commitment to working…read morewith me to find eyeglasses that work for me. Above and beyond! And thank you to Dr. Finley and Vicki, too. Altogether a kind and patient staff.

I don't wear glasses but my husband does. The service was on my insurance benfit though…read more For 2 years he tried this business and he was totally pretty ticked off both years. He bought 2 pairs of glasses but one pair didn't seem the same. He tried to tell them something was not right but they said both were exactly the same. Fast forward He went to a new optometrist this year and took both pairs to have just the lenses updated; he was told the prescription were not the same. The eye exam performed by the new optometrist was more detailed and they actually did an in depth exam on his bifocals. He said myeyedr was not that thorough. Now that he can compare he says his new lenses and contacts are so much better than when he got new glasses and contacts from myeyedr. Myeyedr is also more expensive and they just weren't very attentive to my husband.

I received great service and professional support staff. People were friendly overall.read more

I had a really positive eye exam here a week ago after being years overdue for an eye exam. I tend…read moreto drag my feet on the self care/health department (no hair cut in over a year...anyone?) but I had heard great things about Invista Optical from a friend and it didn't hurt that they're conveniently located one mile from my house. I was able to easily schedule my appointment over the phone after a few rounds of phone tag and found a lovely appointment at the end of the day on a Friday to make for easy work scheduling. All three of the staff I encountered were professional and answered my questions about COVID safety precautions and cleaning processes. They also took my temperature upon entry. This particular visit was just for an eye exam but it's worth noting that they have a fun lineup of prescription (and non) sunglasses and glasses. Invista Optical is conveniently located a little over a block from the Cultural Trail and Mass Ave action making it especially handy for downtown dwellers and employees. Would recommend!

I will never visit that establishment again. They informed me that I would be responsible for…read morepaying $10 for my eye exam, as the insurance company would cover the remaining expenses. However, I was charged $139. This is a clear instance of deception, and I strongly recommend that the fraud department investigate this matter.

If you are looking for an eye doctor this is the place to go. I highly recommend this location…read more The eye doctor, Dr. Butorac is very knowledgeable, compassionate and she does a thorough job. She has a positive attitude and I just love her spirit. April, Jackie, Amy and Lisa helped me with scheduling my appointment, picking out and picking up my new eyeglasses. They all have outstanding customer service skills and I am a very satisfied customer. My son has his appointment scheduled and my wife is next to schedule her appointment when she receives her work schedule. I give them 10 stars because they all deserve the credit. Thank you all for a wonderful experience! Keep up the great work, you all ROCK‼

Staff was fine. Doctors were fine. Their business and insurance staff work is less than stellar…read more Peyton was difficult and rude. Will NOT be going back after years of using the Fountain Square office. Do not recommend to anyone anymore. Will be filing BBB report.

This review is for the mural and not the business. This is not only a mural, but an advertisement…read morefor Machja Eye Care. It is attention grabbing and very interesting. You cannot help but look. It is on the front of the building and wraps around both sides. It was painted in 2016 and is the work of Justin Oloson of Olson Studios. The right side of the mural depicts a close up of a bright blue-eyed person with glasses on set against a colorful wavy background. The front has the building's address hidden into an eye chart and a brown eyed man with glasses on and the colorful waves behind the eye chart and to the mans right. The left side of the building has a blonde-haired, blue-eyed woman, yep, you guessed it, with eye glasses, looking at the colorful waves that are in front of her. I like the colors used in the mural. The colorful waves contrast very well with the background. And even though it is somewhat basic, the artwork is on point, Olson is very talented. The mural is in excellent shape and looks pretty fresh. Parking here to get a closer look is pretty simple. You can pull into the clinic's parking lot or snag a free spot on the street, get out and look as long as your heart desires. I just parked on the street in front of the clinic. Anyway, as with most murals that I have visited and reviewed, this is not a long stop. I was there less than 5 minutes. So, you may want to consider planning out additional stops at many of the other attractions in the area, or making this stop part of a larger itinerary to maximize your time and trip.

Best experience I've had for an eye exam and finding frames! Mark is passionate about great service…read moreand care. No place better if you also want him to custom make frames. Happy to give my money to a local business!