Drove all the way from Zionsville on Saturday. Sign taped haphazardly on the door stating Saturday was by appointment only. Would have been great to know. Can someone please update their social media. Also based on the care of the signage, lawn and porch, owner didn't seem to have much pride in his business. read more

They have Swissflex, need I say more? They are the only ones that carry Swissflex, in all of Indiana; not just Indianapolis, need I say more?? Heather was super helpful and knowledgeable about processing insurance benefits and getting my glasses ordered. She was also knowledgeable about what I would need to fix a broken pair of frames I was still rocking because I cannot for the life of me find my only other spare pair. In the heart of Broad Ripple they have a parking lot which is a beautiful rarity in Broad Ripple that I appreciate! I cannot wait to get my new glasses in about two weeks hopefully sooner. *fingers crossed* read more

2010 - fell in love with Eyephorics 2.5 Swissflex frames, suddenly unavailable around 2017; previous optometrist told me that they were no longer made, unhappy with other brands they offered and their selection seemed more and more pedestrian/lower quality after they were bought out by a larger company. Once I discovered that Swissflex was still available and available in Indianapolis, I made the change after 25 years with previous optometrist. Dr. Diegel and Heather were great, prescription is perfect, and ecstatically wearing frameless Swissflex again. read more

Small and very accommodating office. Dr Rob was thorough and really personable. I'm in good hands on style there too! I never let anyone choose my frames, but each time, Dr Rob And Heather have made excellent choices for me. I pay out of pocket, but this is so worth it! They even give me a discount since I do not have vision insurance. This is the kind of small business I like to support. They are right here in Broadripple and I couldn't recommend them more highly. I also take my daughter there and have since she was in high school. We both get a lot of compliments on our eye glasses :-) read more

Heather at this store is a rare combination of very skilled and remarkably nice. I highly recommend this place!

Not only were my glasses perfect, but Dr. Rob diagnosed narrow angles (I had no idea and no symptoms) and sent me to a specialist for treatment. I have since gone for treatment and am so thankful this was found early. Would highly recommend. read more

So, I'm writing this for my not-so-tech-savvy wife who decided it was time for an eye exam. She had these super fabulous retro vintage glasses and UO specializes in vintage, which was right up her alley. (We own Twisted Haus Vintage, so that's our thing.) Upon entering she was greeted with the most adorable little French Bulldog and, as pug owners, she melted a little. If you're not a dog person, well, there's something wrong with you. She spent an hour with the staff and came out feeling absolutely satisfied that they took the time and care to her vision. In fact, they found she had an eye condition that could cause glaucoma in her future (um...we are still young, so knowing now is good) and they have a fantastic contraption that takes a photo of your eye that they save year after year to examine any vision changes - perk, this prevents them from having to dilate your eyes. It costs $25 and is totally worth it. Few eye doctors do this, Target Optical being one of them who does not. In the end, she only needed reading glasses, which she opted to just buy online. Still, if you're looking for a thorough doctor who has an adorable office mascot and specializes in awesome vintage glasses...highly recommend. Two thumbs up with a wink! read more

I've had glasses since I was eight, so you can say I've been around the block as far optometrists go. But this was unlike any other place I've experienced. They offered a coupon on LivingSocial, so I decided to give them a go. From the moment I walked in, I was in love with their cozy space, modern furniture and sweet local art hanging from the walls. The office is in an old home-turned-retail space which makes it feel less sterile, more inviting. Dr. Rob greeted me when it was my turn, introduced himself and took me to the exam room/his office. He took the time to answer my questions, share about his dog, do the exam, fit me for contacts. The works. In fact, I only worked with his assistant (who was very helpful, by the way) on picking out a new pair of frames. I'm not used to this much face time with any eye dr. I've ever met. Most will doing a quick, less-than-ten-minute exam, then pass you off to an assistant someone or other, and they disappear into the eye dr. abyss. Not Dr. Rob. My one complaint was that it felt like nothing was covered by my LivingSocial coupon. I went in pretty jazzed to be updating my prescription and getting a new pair of contacts; I walked out with nearly a $400 bill to cover a contact exam (didn't know these were extra) and the lens of the glasses (these don't just come with the frames??). They were very flexible about payment arrangements, however, and I never felt pressured to pay or perish, which was nice. On the whole, a great place for customer service and I've got a sweet pair of Prada glasses heading my way. read more

Oh, I am so glad I visited Dr. Rob. His staff and he are so friendly and so helpful. I am terrible with fashion and whatnot, but they helped me pick out a frame that fit my face wonderfully. Dr. Rob took the time to explain each procedure and exam, so I knew what was going on with the entire appointment. I have had glasses/contacts since I was 10, and I have never had an optometrist treat me this well. Highly recommended. They even put up with me calling constantly to ask if my glasses came in. :) read more

I have been going to Dr. Rob for a number of years and have always been happy with the experience. He is a knowledgable optometrist with great "bedside manner" (or whatever the equivalent is for optometrists). His staff in great, too. One time, I was going out of town for nine months and my prescription got changed right before I left (I should have scheduled sooner. Oops.). I picked out a pair of glasses I liked, and Dr. Rob shipped them to Philadelphia within the week. They arrived in perfect condition. This place has tons of glasses (and sunglasses) frames. A lot of them are unusual designs that you won't find anywhere else. I love the glasses I got last time and really want to get a couple more pairs of the same style to have on hand in case they stop making them. I get compliments on them pretty often. But, seriously, I doubt that anyone, no matter how eclectic or traditional their taste is, could go in there and NOT find something they absolutely loved. read more

I love coming in here. Heather and Rob are so incredibly helpful and fun. I have been getting my glasses here for the last year. I truly appreciate being able to get taken care of here. read more

I loved the vibe in the store and the salesperson was so knowledgeable and down to earth. She told me I'd never want to wear any other brand of glasses (ic!berlin) when I picked them up. And she was right! After a couple of years and an out-of-state move later, I contacted Dr. Rob and was certain he could help --and he did. He had my measurements and came through for me long distance with flying colors! read more

Until Rob did my eye exam, I really didn't understand that the prescription you end up with has a lot to do with the skill, care, and time the optometrist invests. (He didn't actually say that - it was just obvious from watching him work.) In fact, my entire experience at Urban Optiks was so completely delightful that I signed up for Yelp just to sing their praises. Although I did have prescription lenses in high school, I'd been wearing dollar store readers since I lost my good glasses (10 years ago!). Even though I was his last patient at the end of a very long week and he was clearly exhausted, Dr. Rob still spent a crazy wonderful amount of time figuring out exactly what I needed and letting me try different combinations of lenses. He even took HIS glasses right off his face so I could try wearing them around the office. (We have very similar vision, so it made sense at the time. I can't guarantee you'll actually get to wear Rob's glasses. Although, if you asked nicely...) Now, the most important part: my glasses. They took a couple of weeks to come in because they failed quality assurance testing and had to be re-coated. (Which means they undergo quality assurance testing which actually detects flaws! Hooray!!) When they did finally arrive, the wait was completely worthwhile. As soon as I put them on my eyes immediately heaved a GIANT sigh of relief! It was the most amazing sensation...like my eyeballs slipped into a warm tub with a good book and a glass of wine, so happy were they. These glasses are nothing short of magic, and I'm absolutely sure it's all due to the pride & love Rob obviously puts into every single patient. I can't say enough good things about Urban Optiks or its remarkably talented owner. As long as they're around, I'll never even think of going anywhere else!!! read more

BEST experience!!! I have been putting off going to an eye doctor for quite some time due to past faulty prescriptions and feeling the process was just unnecessary- because the problems I had addressed were not being fixed, or perhaps even heard. That was absolutely NOT the case here!! I immediately was intrigued by the aesthetic of the office and eager to explore their unique selection of lenses. I was warmly welcomed by a kind (and very helpful) receptionist who later encouraged me to try on new styles I typically wouldn't have thought I could "pull off". I found some stellar lenses and cannot wait to pick em up! read more

Specs are a statement of individuality for most who wear them, and it can be a challenge to find eyewear that stands out from the rest, but doesn't overwhelm your face! Urban Optiks carries so many high-end brands like Tom Ford and Chanel that other shops don't have, plus they have some really unique local options, like hand-crafted wooden frames from Wooden Specs Studio (made right here in Indy!). It may be pricey, but remember, "you get what you pay for." That is definitely the case with Urban Optiks - you get top-notch selection of the highest-end glasses and sunglasses and you get unparalleled service from a small, personal staff. You'll leave with art for your eyes, and friends for life! read more

I really liked this doctor. Very thorough, explained everything well, and was as patient as he could be. One thing I would recommend: if you are like me and looking for a cheap pair of frames for a kid who will probably break or lose them pretty often, you should probably take your prescription somewhere else. But for the exam I don't have a single complaint. read more

Don't think twice, this is the only place in town to go for your glasses and optometry needs. From the second you walk in the door you know you've come to the right place for your eye wear. Dr. Rob and his staff are so helpful, patient and knowledgeable, they will let you stay here all day long as you do a fashion show for your face. They actually enjoy watching you choose the perfect frame and go to the nth degree to make you happy, in fact they will not let you buy something that is not absolutely perfect for you face. There is no "selling" going on here, if they have nothing that suits you (which I highly doubt, they have an insane number of cool frames) they will order something for you or go out of their way to find you the perfect pair. It's clearly a labor or of love. If you need an exam and Dr. Rob is there, you're in luck! You probably will be back in his office within a minute. He is by far the best optometrist I have ever been to and is very thorough and extensive with his eye exams. He is very generous with his time as well and will never rush you out the door or try to sell you something you don't need. He is very personable and has a great sense of humor so expect to have a good time picking out your glasses. It's always nice to meet someone who truly enjoys their profession and his office really relays his love for what he does. There's much more pleasure than business going on here and that is clear the moment you walk in the door and are welcomed with a smile. Support this local business, you will not be disappointed :) read more

Great experience. This is a small optometrist with great character. The staff was very friendly and the doctor was affable yet very professional. The eye exam was thorough and Dr. Rob is very adept at picking up nuances that had been missed by previous doctors. It is clear Dr. Rob enjoys his profession. The selection of glasses was great, with many contemporary designs that you can't find at other places in Indy. I was able to look around and try on different glasses for over an hour and the staff was very helpful in making recommendations. My order arrived with a few days and came out great making a few minor fitting adjustments. I have found a new optometrist and look forward to going back to Urban Optiks in the future. read more

I have wore glasses & contacts for most of my life and have never received the type of overall superior care that I have at Urban Optiks. The office is modern with a with jazz twist. The selections are impressive and affordable. My eye exam was thorough and my follow-up care has been nothing short of repletion. Dr. Rob & Heather are incomparable. read more

Wonderful & individualized service! Not a chain but a privately owned eyeglass shop with in house exams and a unique frame selection. Also, turn around time to get my frames with rx, was only 2 business days :) I always recommend supporting small business over corporations when possible! read more

Absolutely LOVED the variety of frames. Definitely got what I asked for. I knew I would not have found my frames anywhere else! The Dr was great! Took his time, felt he was dedicated to me and my needs! He definitely made sure I could see again LOL! Thank You!! Great customer service and satisfaction from the Doctor and Assistant!! Can't wait to pick up my new glasses! read more

This is a great place to go for glasses or contacts! Dr. Rob is very friendly and takes his time to explain everything he does and why he is doing it. His assistant is extremely helpful when it comes to picking out frames and making sure you leave looking wonderful! From the moment you walk in the front door it is a great experience! I will never go anywhere else! read more

My wife and I recently visited Dr. Rob for the first time, and it won't be the last. He and his staff are professional, but approachable and engaging, and make what could be a painstaking process (selecting frames) fun and enjoyable. He's also an arts supporter (they hang art from various artists there), and they have a great sense of style without being stuffy. If you need an optometrist in a white lab coat this might not be your best choice, but if you want someone who's focused, friendly and low-key, you'll be glad you chose Urban Optiks. read more

Dr. Rob was super helpful, professional & kind. They took my insurance & I was in & out in 45 minutes even after picking out frames! I will definitely be back! read more

Best selection in town! Dr. Diegel is extremely professional, and he and his staff are very patient while assisting with glasses selection.

Some days, people are great: today, those people are Dr Rob Diegel and Heather at Urban Optiks. Talk about going above and beyond.........I am not the easiest glasses customer in the best of circumstances, fussy, indecisive -- and now I find myself in Indianapolis for the first time, a city I haven't even thought about much before, and my old glasses are suddenly lost, gone forever. Yelp to the rescue. Nestled in between among vintage clothing stores and cafe-bakeries in the hipster-haven of Broad Ripple, Urban Optiks is: full-service (exams, prescriptions), incredibly well-stocked, and the essence of personalized service. First, Dr Rob had me read an eye chart and reassured me that I'm not breaking the law by driving with naked eyes (just), which I was kind of freaked out about. Then, Heather and Rob endured me picking through their huge selection for over an hour, before I found (with help) the frames that look like they've always been on my face. I want to stress how terrific their advice and suggestions were. Neither of them hesitated to tear the shop apart looking for this shape, that color... And they were honest about what was just not going to work for me. AND, they understand the eccentricities and parameters of personal style, and broader trends. The frames I ended up with cost $250, which is the trendy-frames equivalent of "extremely reasonable". The thing was, though, I was desperate to get my glasses back quickly. I'm only in town for a few days, and though legal (barely) I'm just not comfortable driving without them. One thing you can say about the big chains - "about an hour" is pretty standard. Urban Optiks couldn't promise that quick of a turnaround, their usual lens supplier is in NY. Using a pricier local place, they thought they could do 24 hours. OK - i could deal with that, all other things considered. I paid and left. But does personalized service stop there -- at the handing over of the credit card? HELL NO. 3.5 hours later - not two hours after finally wresting my prescription from my old optometrist - I get a call: your glasses are ready. Yes, you heard right: YOUR GLASSES ARE READY. And they are perfect. To manage that, owner-proprietor-resident optometrist Dr Diegel personally drove across town and back. THANK YOU! Over the years I have shopped for glasses in Boston, London and Los Angeles: Urban Optiks in Indianapolis wins. And yes, I'm kind of a snob. Go here! read more

Extremely professional and helpful team. Trendy eye doctors which I would definitely recommend, especially to anyone who prefers to have unique frames. I went in blind as I lost my glasses and left with much needed contacts an hour or so later, thanks to the kind doctor Rob. I will absolutely be returning here! read more

Yes they were friendly but make you feel a little uncomfortable if you do not purchase all the options they offer. If you want boutique glasses at a high price then this is a good place - It is quaint and they have a lot to offer but you can get better deals elsewhere in a friendlier atmosphere read more

I have been to many different "boutique" optometrists in Indianapolis. Then I found Dr. Rob. My experience at Urban Optiks was fantastic. They are small enough to know me by name when I call and large enough to have the the cutting edge care for you eyes. I have never felt rushed or have felt an upsell there. I have super cool glasses and also get my contacts from them. But, best of all is the personal service you will get there. During a long holiday weekend I ran out of lenses and contacted the office to see if anyone was in so I could get some lenses to get me through the weekend, alas the office was closed. Dr. Rob texted me and made a special trip into his office so that I would be comfortable over the weekend and not have to wear my glasses to all the weekend festivities. That was awesome! Highly recommend! read more

Just got my 2nd pair of glasses from Urban Optiks and am VERY happy with them. They have the best selection of frames in town. They carry a lot of Euro and boutique frames that you won't find anywhere else in Indy. If you are looking for a unique pair of glasses, this is the place to go. Dr. Rob and the staff at Urban Optiks take their time to help you find the frame that is just right for you. My high index, progressive lenses were flawless. This is a locally owned business, right in Broad Ripple, that I encourage you to support. read more

I went on to Urban Optiks for an eye exam. The Doctor was very friendly and did a very thorough job. Highly recommend.

Wowsa! I tried out Urban Optiks last year as a new option for an eye doctor. Unfortunately I sat and waited for an hour before the doctor showed up because he had some things that were holding him up at his home. I then let him know I was under the weather and wanted to make sure the visit went as speedy as possible. He then proceeded to perform a 1.5 hour eye exam on me?!?!? To top it off I called today to get the prescription for my contacts to order some more and she flat out said well you are two days away from your annual exam coming due and we won't approve when you submit for new contacts. She wasn't friendly or helpful as to help me find a solution. She was rude and lacked any sense of customer service. I am in awe that the place still gets people to return with the type of experience I have had now 2x! read more

TERRIBLE customer service! I called them to make an appointment (my first with them, although I've been wearing glasses for years and have seen several optometrists before). When the receptionist answered, I said "Hello, I'm Bella ----" and she interrupted me to say that their internet was down and she would have to call me back, and then she HUNG UP on me. What kind of customer service is that? No thanks, I'll take my business elsewhere. read more

An absolutely superior experience. Dr. Rob Diegel not only helped me select my new frames, but he kindly stayed way past his closing time to finish up my transaction and answer all my technical questions about progressive lenses. His unique optical boutique is open, bright, and inviting with an impressive selection (the best I've seen) of contemporary, designer, and updated traditional frames. For once, it was hard for me to choose my glasses because I had so many great options instead of having so few. Note...while he does carry cool kid frame choices (Tiny2 Swissflex), this is also a kid-friendly store. My 2 yr old is a perpetual motion machine of pure destruction, but there, they had a sparkly ball and teddy bears to help hold his attention. Again, many thanks Dr. Diegel for your hard work and attention to detail. NOTE: when I told him I would like to post a yelp review, Dr. Diegel asked me to include his cell 317-456-2020 so people would know that he is very accessible even after hours. Did I mention he also displays local art on the walls? Wow! read more