Visited Shoreline Optometry last week for an eye exam and glasses. It was my first time going here…read moreand in general the first time getting my eyes checked in a few years. Upon entering the building you are required to wear masks, which in 2025 is uncommon, but appreciated. The front desk staff were friendly and helpful. After waiting for maybe one minute I was already called back for my exam. The doctor was very efficient and thorough. On my exam there was once concern the doctor had, so they actually had me retake one of the eye tests to double check. When I got to try on glasses the lady helping me, I don't remember her name, unfortunately, but she was very kind and helpful. After I decided on a pair the total came to $125. I was about to use my debit card but she asked me if I had an FSA account (which I totally forgot about). This actually saved me money and made a big difference. Overall, this office is a 5/5. I will definitely be a returning patient.

I've been coming to this optometry since it was located on El Camino and Shoreline Rd and only Dr…read more Seger was the optometrist. It has since moved to its current location and there are two additional optometrist who practice in the same building. Dr. Seger is efficient and answers all my questions and concerns. He has seen my kiddo but he wasn't a good fit. Dr. Webb was a better fit as she is more kid friendly and is very patient and worked with my kiddo to complete the eye exam. After their initial visit I have always booked my child with her. She makes my kiddo feel at ease and is able to complete the entire eye exam at every visit. They carry a good selection of frames. The prices range from $$-$$$$. The ladies helping you pick out frames do their best to recommend frames that fit your face. They will check inventory for different colors and styles to meet your needs and wants. My recent visit was in the middle of the COVID-19 pandemic. I scheduled my visit late August and was unable to schedule with Dr. Seger so I scheduled with Dr. Webb. I was emailed detailed instructions as to how my appointment would go. I called the front office to let them know I was in the parking lot. They screened me on the phone for COVID-19 symptoms. I was asked to come inside and my temperature was checked at the door. I noticed the front desk was covered in plexi glass to keep the receptionist safe. Once I was cleared they completed my initial eye procedures prior to the exam. The door held a sign before I entered that the machines had been sanitized. After I left the room the sign changed to unsanitized. I was taken to a room to wait for Dr. Webb. Dr. Webb entered and realized my mask was making my glasses foggy so she grabbed another mask for me to wear so I didn't have foggy glasses as I completed the first part of my eye exam. I appreciate that she finds way to make things work to complete the eye exam efficiently. I like her energy and enthusiasm! I completed my eye exam and met the front desk to complete my transaction. While scheduling my appointment the front desk was responsive. The visit was efficient and I never crossed path with another patient. Those looking for frames were seated more than 6 feet apart. The parking lot is spacious. The entrance is right away to your right and easy to miss. Slow down as you get closer to the office. Overall glad with the adjustments this optometry office has made during the current pandemic. Dr. Seger and Dr. Webb meet our optical needs.

The final product is acceptable, but the overall service experience was disappointing…read more I noticed an issue with the glasses immediately after pickup and returned the next day. At first, the staff refused to acknowledge any problem. Only after repeated follow-ups did they agree to send the glasses back to the factory and promised a two-week turnaround. After two weeks, there was no update. When I contacted them, they had no information and admitted that without my constant follow-up, the case would not have been handled. The issue was eventually fixed, which confirms my original concern was valid. Another thing is the lack of transparency during the purchase process. I was strongly recommended the most expensive lens-thinning option, and no alternative options were explained to me at the time, which led me to believe this was the only choice. My prescription is only 300 degrees, and later research showed that this level of thinning was unnecessary. The original lenses also showed no visible thinning, while the final product was clearly thinner. Acceptable final product, but poor communication, lack of transparency, and a service process that puts the burden on the customer.

I bought glasses here Nov 2023 and the person that helped me was very helpful and I did get glasses…read moreI really liked. About a year to maybe 18 months later, the blue color of my frames started to come off the bridge of the glasses (the part facing away from my face- very visible). There is now a big silver spot where the coloring is gone - which ruins the appearance of the glasses. I don't think I'm doing anything to have caused this and it hasn't happened with glasses in the past I bought other places. When I went back in to ask if there is anything that they can do - the response was very disappointing- defensive, acting like this is no big deal - just normal wear and tear. Both unsympathetic and unhelpful. The glasses were the most expensive pair I have ever purchased, even after subtracting the coverage from VSP. It would be nice if they stood behind their product a little. I will not return.

Been coming here for years after finally realizing just how bad LensCrafters is by comparison…read more I've worked with Viki as my optician, but I've seen several of their doctors over the years and have always been happy with the care. One doctor caught the early signs of diabetic retinopathy and referred me to an excellent ophthalmologist, who has been treating my condition ever since. Professional, attentive, and genuinely focused on long-term eye health--not just prescriptions.

i had an eye ulcer and the doctors here really helped me n had many follow up visit scheduled to…read moremake sure my eye healed properly!

Good service, friendly doctor, friendly staff, all got taken care of. Decent but not greatest…read moreoptions for frames. Up to date eye equipment which is a plus. I recommend this spot. Other people here complaining about service tend to be the ones that have poor communication skills.

Poor communication. Went for contact lenses exam but they provided me the eye glasses prescription…read morethat I cannot purchase contact lenses online. Had to call multiple times to get the correct prescription.

I came to Palo Alto Eye Works with a pair of retro Italian frames that needed some adjustment. I…read morewas met with Robert, the owner. Robert was knowledgeable, patient, and really understood what I was going for with my unique glasses. Robert took the time to walk me through the options for augmenting my frames and made sure everything was done right. His expertise with quality eyewear really showed, Robert clearly knows his stuff when it comes to Italian frames and how to work with distinctive styles. The whole experience was smooth, professional, and dare I say, fun? It's rare to find someone who genuinely appreciates great eyewear design and has the technical skills to back it up. If you've got special frames or just want someone who truly cares about getting your glasses right, Robert at Palo Alto Eye Works is the place. Highly recommend for anyone looking for personalized, expert service.

The owner, Robert is a wonderful person. He will help with adjusting your glasses, choosing frames…read moreand everything else you need to know. He's a lovely human being.!!

Dr. Kim performed IPL on me to help with my dry eye. The pictures associated with this review are…read moreof how my face looked after. She also prescribed me prednisolone eye drops. I repeatedly told Dr. Kim that this medication was causing me issues. Despite being presented with symptoms Dr. Kim failed to realize I am allergic to prednisolone. As a result of the symptoms I experienced while taking prednisolone I missed 3 days of work and ended up in the ER. My allergy to prednisolone was officially diagnosed and documented by a different doctor on July 19th. Because of this experience I will never take Prednisolone again and I will never get IPL on my face again.

Dr. Kim is smart, thorough, and pleasant, and her staff is responsive and kind. This was my first…read moretime at Eye Sight Solutions Optometry and I'll be coming back for my annual check up. On the morning of Friday, December 30th, I called multiple optometry offices including Eye Sight Solutions Optometry. Jenny, one of the front desk attendants, not only fit me in later that same day but also called my insurance on my behalf to ask what the discrepancy was in the system. When I arrived, Cesar was helping other customers so Dr. Kim welcomed me in with a friendly smile and handed me the ipad to fill out some forms ahead of my first appointment. It's clear that no task is beneath her which is a great culture to have. The appointment with Dr. Kim was efficient, yet thorough. For example, Dr. Kim pointed out a structural inefficiency with my eyes that no other optometrist had ever pointed out, and she even showed me the images and explained in layman's terms. I never had any discomfort, as Dr. Kim was firm but gentle, when checking various aspects of eye health such as eye pressure. When I was checking out with Cesar, I tried on glasses but couldn't find one I liked that was affordable. Instead of pressuring me to buy a pair at the office, he assured me he would send me my prescription so I could take it anywhere online or to Costco down the street (which I did the next day to get my glasses). I'm pleased with how this visit went from initial phone call through follow-up, and I'll be continuing to come back.

This review is primarily for Dr. Audrey Louie and the Mountain View Optometry staff…read more My family and I had a great experience at Mountain View Optometry. The office is huge, and they have great COVID protocols in place. They also have a really nice retail section for ordering your glasses (should you need them after your eye exam). The front office staff was great from making my appointment through check in. Everything ran on time which was nice. I really liked that all the forms and pre-check-in information was done online prior to the appointment itself. It made for a much more streamlined experience. Dr. Louie was very thorough in my examination. She explained everything along the way and added more details if I was interested. My primary concern was night vision and evening driving, and the pair of glasses I got for that have been amazing! She also confirmed my previous LASIK procedure was still holding up really well. Unlike other optometrists, they did not hold my prescription as extortion (yes, I've experienced this elsewhere). I received my prescription after my examination regardless whether I purchased my glasses there or not (I purchased two pairs there). For those who complain about the billing and charges, all I have to say is, just ask. While each and every single checkup and option may not be labeled, no one is trying to actively deceive you which some of these reviews imply. Also, glasses are clearly priced, and they will tell you exactly what your insurance covers and what it does not. I had a great experience at Mountain View optometry and highly recommend them.

I have been coming here since I was a child and unfortunately can no longer recommend this…read morepractice. They never, ever respond to emails, follow up with you, or even order samples requested by the OD if you don't repeatedly call them. If you call them, you get to battle an AI agent to speak to the front desk. The AI agent only occasionally lets you through to a real person. If you manage to get through, the front desk staff is super overworked and alternates between just apologetic, and rude and condescending, depending on who you get. My appointment was in October and I still do not have contact lenses - two full months later. I will be looking for a new optometrist.

I've been wearing glasses for years. This place is one of the most ethical optometry practices I…read morehave ever been to. They don't try to upsell me, and the energy here is a combination of professional and down-to-earth. Dr. Pham is knowledgeable, patient, professional, and kind. I also like the opticians; they always do a good job helping me to choose glasses that will work for me.

Really nice staff and eye doctors; big fan of Dr Le -- he will spend a lot of time with you and is…read morethorough. Good warranty service if something happens to your glasses or if a new prescription feels off. My only (very slight) complaint would be that they have no frames that are covered at my VSP allowance and run somewhat high end. Still they aren't so far from the allowance to make glasses unaffordable. If you just need an extra pair you'd probably do better at Costco but the service here is top notch.

Friendly place, nice atmosphere and everyone very welcoming. They guide you through every step of…read morethe process.

Cambridge Optometry is hands-down my go-to choice for eye care. They have multiple doctors of…read moreoptometry, and my children and I have had the pleasure of being seen by three of them -- each one has been exceptionally pleasant and professional, and have ensured our visits were comfortable and easy. We've never felt rushed and have always been given plenty of time to ask questions. More than once, they were able to accomodate a last-minute scheduling request (college kid home with a very limited window of time) and Doctor Ben stayed late to see him. How incredibly kind and customer-service oriented! Their office is especially lovely, with a soothing atmosphere, and parking is plentiful. They have a great selection of frames and a knowledgeable staff ready to assist. They are also quite reasonably-priced! I wholeheartedly give them five stars and highly recommend them to anyone looking for a new source for eye care and vision needs.

This small shop has the nicest most helpful staff that I've ever run into in my 25 years of wearing…read moreglasses. The small shop is packed with a fantastic selection of glasses and eyeglasses. Of course they also do eye exams and contact lenses as well with an active lifestyle and two toddlers. I have mishaps with my glasses frequently and they always work hard to see if they can warranty my lenses or frames or both when they break. I even had a situation in which my frames broke and were discontinued so I thought my relatively new lenses would be useless, but they were able to find another set of frames that match the specs exactly. If you want a great eye exam from a friendly doctor, call and ask for Dr. Bahn. If you already have a prescription, I need help finding glasses and ask for Wendy.

I hadn't been to an optometrist in a long time, but Dr. Hwang and the staff at C. Sharp Optometry…read moremade the experience fantastic from start to finish. Everyone was friendly, knowledgeable, and professional. They took the time to thoroughly answer my questions and explain everything in a way that was easy to understand. I truly felt cared for throughout the entire visit. I highly recommend C. Sharp Optometry for anyone looking for excellent vision care!