Poor customer service. Business center no client center. I will not go back. Too many other clinics choices to return to a place who doesn't value me as a customer. read more

The scheduling and eye exam went good. They have a decent selection of frames as well. The staff seemed nice on my visit. The issue came later when I was told that I will get a call in approx 10 days to pickup my glasses. When I didn't receive the call in 15 days, I called and was told that it's not ready by the lab as "it broke" and it will take another 1-2 days to make it and I will get a call. 10 more days gone and I receive no call back. I called again and was again told that my glasses are again broken and is not ready by the lab. I requested for money back and they agreed. In short, the two stars are only because I was treated well on my visit and they readily gave me refund. Three stars gone because they should have called me when they said they'll call me, instead of me asking for updates again and again after a long wait. read more

The doctor and all her staff were very welcoming and understanding. They are within the network with TRICARE. They introduce their frames and options, and have a wonderful variety but they are not pushy, so I really liked that too. read more

I have been going to Dr. Zaum for I think 14+ years and she is very caring and thoughtful. She is sure to remember your last exam and as she's going through your exam, she will be thorough in asking important questions about your health and relating to the state of your eye health. It is not just about being able to see, but the actual health of your eyes. Her staff Atwar (Optician) and Rocio are consistently friendly, welcoming, and informative. They know what benefits I can use and always help me pick out the right glasses! I love that this team works so well together and it's apparent that Dr. Zaum truly has a passion for her work! read more

I've come to this place yearly for my eye exam and have had a good experience with Dr. Zaum. Since I prefer to see a doctor that knows me, I explicitly specified that I wanted to see Dr. Zaum again and took a later appointment date to do so. However, when I arrived for my appointment, I learned I was scheduled with Dr. Shah instead. Since it takes 3-4 weeks to get another appointment, I didn't want to wait any longer. They're using scummy practices to make a profit by unloading patients onto the new doctor. I can't believe how poorly they treat their existing customers. read more

While my first time at this optic was a great, taking an eye exam and buying one year supply of contact lenses, the problem came when I had to renew my contact lenses. Since it had been 13 months since my last eye exam they told me I had to retake the eye exam and that I would need to wait 3 weeks for an appointment. I told them I was short of contact lenses and that I could take any day off from work to accommodate any time during the next 10 days (trying to give them as more options as possible). They were not accommodating at all, telling me to wait or find another doctor. Well, I called another optic that same day and without being a client they understood my situation and found me an appointment that same day, making time between patients to get my order ready. While I liked the service the first time I went to this optic, their lack of flexibility and service toward existing clients makes me give them one star since a good optic is the one that take cares of their patients. For people looking for an optic, I am not saying you should not go, just know that they won't help you in any emergency, so get a backup plan or find an optic that you don't need a backup plan altogether :). read more

Dr. Allison Zaum is hands-down the sweetest and nicest doctor I've ever had. I've been coming to her for years now and I don't ever plan to stop. Every time I go to get an eye exam, she explains each step of the process with a gleeful enthusiasm that actually makes me excited to have lights shined into my pupils. She even took a photograph of the back of my eye for examination purposes, and emailed the picture to me just because she thought it looked cool. How sweet is that? I'd highly recommend Dr. Zaum to ANYBODY. read more

Received an excellent service from Dr. Allison Zaum. Called in the morning and got an appointment within two hours. The doctor was through with the eye examination and explained in details what's covered in the insurance. Definitely recommend this place and I'd be going back for future examination needs. read more

I was in need of my yearly check-up, so I looked up all the providers that my insurance covered and Dr. Zaum had the highest ratings. Within moments of walking in, I knew what all of the excellent reviews were talking about. It was by far the best experience with an eye doctor (and I've definitely been to my share!). Dr. Zaum is professional, personal and clearly enthusiastic and passionate about her work. She did the full exam herself (complete with the retinal pictures which it seems other people enjoyed, too ;)), all along explaining what she was doing, soliciting and patiently answering any questions, and making good conversation. We even got laughing a few times (which, from my experience, doesn't seem to be a common occurrence in Dr's offices!). Dr. Zaum's assistant (it seems like it's just the two of them in the office) was very friendly and knowledgeable about health insurance and the contact lenses offerings. Right from the get go, he reviewed my insurance coverage with me, and he and Dr. Zaum even informed me of a special insurance offering that I was unaware of. I appreciated how straight forward and honest they were. I recommend Dr. Zaum, hands down, to anyone looking for a quality optometrist! read more

Highly competent, professional, courteous, personable! I am very happy to have found and be able to review Pacific Eye Care Optometry, they are by far the best eye care business I have ever dealt with. I went to PECO because it had been about two years since my last eyesight check and I needed a new prescription, but also to try again to test and purchase a new and expensive type of eyeglasses called SuperFocals. SuperFocals have an adjustable magnifying lens built in-line with the prescription lens that allows them to focus from infinity to just centimeters from your eyes. They eliminate the need for reading glasses and allow me to read fine print, fully utilize my iPhone and also see into the distance like no other glasses. I had tried SuperFocals previously with another doctor and had all kind of time wasted, the better part of a year, trouble and not a good prescription. Dr. Allison Zaum figured out why that did not work previously fixed it and re-ordered my SuperFocals - I could not be happier. I am currently ending my 30 day trial period with the SuperFocals, but I have confidence in them now and they work, and I will hang on to them despite the rather high cost - it is worth it. It would have been a problem without the competence and determination of PECO. But it does not end there. The whole eye care office and experience is digital and paperless. It was so convenient, easy and comfortable, and the office staff so helpful I have to give them my highest recommendation. I was emailed copies of my retinal scan along with my prescription and bill. Also having everything paperless means they are being thoughtful to the environment and the planet as well ... what more could you ask? If they were a public corporations I would invest in them, I know they will go far with these practices and values. Finally, the office fought to get me a significant rebate on the order of my SuperFocals which the company did not want to honor at first. Here is a company that is firing on all cylinders and does a wonderful job. When I see a value this good, I have to Yelp about it! ;-) 5/5 read more

A friend recommended this office and I was very happy with the eye exam and service. I have this weird health insurance from the east coast where my employer is based and Awtar took the time to research my benefit and make sure that it would work. I also learned about the warning signals of various eye diseases which will save me from ridiculous google searches if I ever see inside a snow globe instead of what I should be looking at. read more

I have to agree with all the other great reviews so far. Dr. Zaum is the friendliest doctor I have ever had, regardless of speciality and it is clear that she really geeks out on eyes (in a very good way!!). I was able to get my prescription renewed after a very comprehensive eye exam which also included getting some cool pictures of my retinas. Dr. Zaum also offered a free pair of contacts while I waited for my year-supply order to come in. When I had a question about the receipt I was provided so that I could get a rebate on the contacts, they answered my question perfectly and even altered what a line on the receipt was called to satisfy my concern. They really take the basic customer-service motto of the "customer is always right," even when they may not be. I'm glad to have found such a great optometrist in the Bay Area. read more

I woke up with pain and inflammation in the eye. Based on Yelp reviews, I went to consult Dr. Zaum. I appreciate her friendliness, and availability of same-day appointment of Pacific Eye Care Optometry. The latter was the primary reason of my seeking medical treatment there due to urgency of the condition. The story went down hill from there. Despite my making clear of prior episode of and concern of iritis, Dr. Zaum assured me this is not the case. Scleritis was her diagnosis. I was prescribed with Advil as pain killer and anti-inflammatory drug. It was not clear from her instructions that I should take it for anti-inflammation even if I can tolerate the pain. As there was little pain, I didn't take it until two days later when I researched scleritis online. The situation did not get better. I was worried enough to seek a second opinion on 5th day since onset. Within seconds of looking into my eye, the second doctor immediately diagnosed it as iritis. I was prescribed with steroids, dilation drop and blood work. The symptoms are getting better since then. I feel lucky to have sought a second opinion. Dr. Zaum's incorrect diagnosis could have costed me my eye considering the consequence of blindness with untreated iritis. read more

My first visit went perfectly. I was able to schedule an appointment via email and when I arrived there was no wait. Allison was clearly invested in providing me the best eye care possible. The glasses that were prescribed noticeably reduced the eye strain I feel when working on a computer for long hours. Thanks! read more

The girl at the reception saved me a lot of money by pointing out I could get a year worth of contact lenses whereas the other place I went to only offered me 6 months. Really great prices, only wish they were open more Saturdays. read more

Was really bummed when I accidentally rolled over onto my month old pair of metal frames from my eye doctor in Oregon. The frame was bent out of shape and both lenses popped out. Came here and they fixed my glasses in just a few minutes and returned them to me looking brand new. As if that wasn't great enough, I asked the guy how much I owed and he said the visit was free of charge. Will be bringing my business back when it's time for another eye exam. read more

Dr.Zaum is wonderful. Spent all the time that a comprehensive eye exam requires and took care to explain me the whole process. This was my first optometry test in the US, and she was sensitive about that. Great service on the front desk and with the support staff as well. One star less for a limited selection of frames, although I did find something to my liking. read more

The best optometrist experience I've had. I am so bummed because we had to move from the area. I really appreciate the low-pressure atmosphere of this office (Dr Zaum GAVE me my prescriptions and welcomed me to use Costco to fill my Rx for contacts, which I always do anyway but in the past it's been so awkward to get my Rx from other optometrists who are trying to sell me their products.) I also appreciated the ease of getting an appointment, the friendly staff, and the thorough exam. I had all my kids get an exam, including my 12 year old diabetic son. The diabetics need extra tests run, and she was thorough and patient and explained everything. My anxiety-prone 10 year old also had an eye exam, and she was so patient with him. All in all, my 5 kids and I all had a positive experience here. 5 stars for the great exams, and I'd give about 100 bonus stars for the ease of getting the prescription with no pressure to buy! read more

Dr. Zaum and staff are great. I've been a customer there for almost three years. They are always really professional, knowledgable and flexible. read more

Very nice staff, very customer oriented, and Dr. Zaum is great: thorough, efficient, and she had a lot of patience when teaching me how to use contacts. They have a good selection of modern frames. Can totally recommend this place. read more

Looks like Dr Zaum knows what she's doing. She seems knowledgeable and she is very nice and accommodating. One thing that I have to complain about is high prices on frames and lenses. Same lenses were much cheaper (about 3.5 times!!!) at a frames store in the Great Mall and at Costco. It truly is outrageous. read more

I always enjoy coming and visiting this office -- they're like old friends! I've come here for years. I also feel reassured after visiting this office knowing that my eyes are healthy, because Dr. Zaum's exams are so comprehensive. read more

Dr Allison Zaum is great. Very professional, funny and knowledgeable. I love coming here for my yearly check up. The optometrist that work with her, Anwar is very friendly too. Each year they send a letter and email as a reminder for the next appointment. They take care of your file earlier, so they are always up to date with insurance matters. read more

The doctor's examination was thorough and she explained what she's doing. Dr. Zaum is the best eye doctor I've experienced (been wearing glasses for 20+ years). The frames there are kind of expensive though, and the number of frame choices is limited. Wish they have more choices. read more

Dr. Zaum is one of the best optometrists I've ever been to (and I've seen 10+ optometrists)! She is very smart, thorough, and takes her time with each patient. She walks you through what is going on and explains the background/science behind it. Dr. Zaum is very passionate about her work and that shines through interactions with patients. Please don't ever retire, Dr. Zaum! Also, she went to Berkeley Optometry, which is super top notch. Go Bears! The optician is great too. Very nice and helpful guy. Rocio who is boss of the front desk is really good at her job too. This office has a great team and will give you the best possible care! read more

I came to Dr. Zaum for the first time after not seeing an optometrist for years. I had been experiencing headaches, which I believed were from computer work. She explained that could have been the cause. She was very nice, definitely gentle and made sure I was understanding everything she was doing. When we were finished with the exam, she explained the results to me, when and when not to wear my glasses, and seemed as if she really cared about my vision for my well being. I definitely recommend her and her team! One of her assistants also helped me to choose glasses and dealt with me asking him for 20 minutes which glasses looked best, he definitely had too patience, and was quite honest too! read more

I left Dr. Zaum's office feeling confident that my eyes were getting the best care. She was personable and knowledgeable. I am so glad to have found her! read more

Dr. Zaum and Awtar provide excellent customer service and superb eye care. I was completely impressed with Dr. Zaum's knowledge and number of cool gadgets. Of the three eye doctors I've seen in my life, she wins first prize--she gave the most thorough, extensive examination I've had and provided the most extensive and clearest explanations about what she was checking and what my results were. She obviously truly cares about all of her patients and is extremely up on the latest research on eyes. After my appointment, I got a thank-you email and an email newsletter--impressive. This is holistic eye care at its finest. read more

I visited this place just to get lenses for my new frame. The doctors and staff were so great that helpful that I decided to check my eyes and get my contact lenses as well. Friendly and knowledgeable doctors and staff. I definitely recommend. read more

I agree with Roy C's review. Dr Zaum is a great eye doc. She makes sure you know exactly what's going on so you feel secure in what's going on. She goes through the pros and cons of different lens options with you, and has traditional, elegant and some really funky frames. And she makes sure to go through your insurance clearly with you so you don't ever have to worry about getting over-charged (unlike a previous place I'd been to before I switched). Trustworthy and competent - that's exactly what I'm looking for in an optometrist. Add in that she's just a really nice person. What more could you ask? read more

This is a very unassuming place but I had a great experience here with a patient oriented optometrist and overall friendly staff. They got me in quickly, did my exam, and prescribed my medication in under 30 minutes. The optometrist even greeted me personally for an early morning follow up appointment. read more

I am a member of Kaiser so have gone to them for eye care forever, but over the last couple of years was not as happy with my prescription for my contacts and felt I should be able to see better. I learned about Dr. Zaum through friends and decided to give her a try. Now, even though I still have Kaiser insurance, I am going to use Dr. Zaum for my eye care needs as much as possible. She gives the most thorough exam I have ever had, plus you know she is taking a sincere, personal interest in meeting your needs and making sure you are well taken care of. I am enjoying better vision, more comfortable contacts, and am now having my daughter use her for her eye care as well. My husband will probably be next as he is not happy with his current prescription either. I strongly recommend her to anyone that feels they could be getting better eye care. read more

I went for an initial eye exam and I have to say that it was probably the first nice experience I had in the US related to healthcare. I went already to a couple of dentists that were acting like businessmans, trying to oversell everything. Dr. Zauss is super professional and is not trying to push for buying anything not needed. She is also friendly and obviously she is super knowledgeable. read more

I've been visiting Dr. Zaum for ~5 years now, her office is just down the street from my workplace so it has been really convenient. Over the years I've probably been one of her more difficult patients, my contact lens prescription (hovering around -8 to -9 in each eye) has fluctuated from time to time and every now and then I wake up and can't see too well. She is really flexible about letting me drop in, checking my vision, letting me experiment with different lenses (have tried dailies, monthlies, lenses with extra prescription for reading, etc.) even if it means going through tons of her trial lenses. She is patient and has time to find the right lens for me to last another 6 months until my eyes fluctuate again. Checkups are actually fun because she explains what she is doing and always seems really passionate about issues related to the eye, she seems like an "eye geek" (in a good way :)) kind of like computer geeks who are so excited about computers and have so much enthusiasm for what they do. Today I had a minor accident where a nerf dart got shot in my eye, and dropped in without an appointment. My story was a little silly but Dr. Zaum took it seriously and double checked to make sure everything was OK, answered questions about possible consequences of an abrasion, thankfully my eyes are OK now. With so much difficulty in the past I've learned that eyesight is very very easy to take for granted and it really helps to have experienced people like Dr. Zaum and Avtar just down the street. I've gotten Bolle sunglasses and 2 pairs of Coach frames from the office, people always comment how nice my Coach frames look. Thanks for the wonderful support over the years. Emily read more

I've wandered into this optometry shop twice in the past year to see if they would fix my busted glasses. Awtar did it promptly and courteously both times - thank you! Based on this and the other reviews, I'm definitely coming here next time I need to get an eye exam. read more

I've never a met an optometrist as good as Dr. Zaum. I highly highly recommend this establishment.

I want to start off by saying I love the man with the turban in the front who does glasses fittings and the Latina lady at the front desk, they are such lovely people and I really enjoyed picking out my new glasses, figuring out payment/insurance, and scheduling a new appointment. Now onto why my review is only 2 stars. I was recommended Dr. Zaum by a friend and felt encouraged by the great reviews of this place, so I booked an appointment for a yearly checkup, contact lens fitting, and glasses prescription. When I showed up, I learned that my doctor was actually Dr. Shah and not Dr. Zaum like I expected, but I was fine with it because of the great reviews and because I usually trust that a given business has doctors of similar quality. Dr. Shah's bedside (chairside?) manner was fine; however, she measured my left eye as worse and more astigmatic than my right eye, even though I had been wearing the same prescription in both eyes, unchanged, for 9 years at that point and through the evaluations of multiple other eye doctors. If anything, from comparing on my own, my left eye was a little better than my right eye! I told Dr. Shah this and she told me to just try the stronger lens in my left eye for a week and she would change it back if I didn't like it. When I asked about the stronger prescription she'd be giving for the left eye of my glasses, she was like nah glasses are different from contacts, that's just how they're going to be. Unfortunately I listened to her and wore the stronger left contact for a week. It was definitely wrong, so I went back to my original prescription, but then I got the new glasses prescribed by her and attempted to wear them and get used to them for some weeks before realizing that they were simply wrong and never going to get better. Today I am still wearing my glasses from 2017 which are better in every way. From this ordeal of wearing a too-strong prescription in my left eye for weeks, its vision got worse and stayed that way for months, even though I was back on my old prescription. This appointment happened in the spring last year and I'd say my left eye is finally better now, the next winter. This experience was on my mind again because I recently had my eyes measured for Lasik, and was told that my left eye was indeed slightly better than my right eye, so my feeling was right all along and Dr. Shah was way wrong. Even if she had honestly measured my left eye to be worse, I'm disappointed that she pushed for it so aggressively when the two prescriptions were so close anyway and my eyes had been stable so long. I hope that my upcoming lasik surgery will let me avoid going through contact/glasses fitting again, and if I still need them I will not be coming here. read more

Strong anti-recommendation. Very pleasant experience on the first time visit, then it is really difficult to get an appointment afterwards. I was stood up twice after the first time. Another comment in Google map also had a similar experience, I guess their strategy is to get you buy as many glasses as possible at the first time, and when it comes to the contact matching, which is less efficient in making money, they couldn't care less. read more

I have been a patient of Dr. Zaum for 10 years and I can ensure you she is very passionate about taking care and educating her patients. Every year, over and over again, she explained in detail what each procedure is for and you can actually see how she got excited over your eye :) Highly recommended if you want a doctor who only want to spend more than 5 minutes with you ! read more

I've been going to Dr Zaum for 2 1/2 years. 2 years of normal checkups and today a checkup on symptoms that turned out to just be a slight change in prescription. She and her staff are caring, communicate very well, and took great care getting me in quickly when needed. I'll be back for years to come. read more