Owner, who seems to be an optometrist doesn't know how to talk to a customer. Their staff didn't have an answer to my question to which I asked them if they can get me an answer. Owner came back to me and talked to me rudely. He also tried to charge me higher copay than what my insurance had. There was a guy sitting next to me trying his new glasses and he literally said they made his glasses all wrong because he couldn't see it using them. I wasted so much of my time working with these guys. Not returning back ever to this location due to so many ted flags. Please avoid this place. read more

The woman with large glasses at the front desk was very rude. Came in to look at their frames and after her attitude, I left right awa

I have been a long-time patient at Sunnyvale Optometry, but unfortunately, I had a disappointing experience recently. I had an emergency with my contact lenses -- a torn piece was stuck in my eye and I couldn't locate or remove it. When I called the office for help, I was told they were closing in 15 minutes and that they couldn't assist me, nor did they offer any alternative optometrist options besides going to the emergency room. As a long-term patient, I expected a bit more empathy and support, especially in an urgent situation like this. The response felt very impersonal and dismissive, which was upsetting and unexpected. Sadly, this experience has changed my opinion of the practice, and I don't plan to return. read more

I was in need of a new pair of glasses and the ones I have are super old and worn out. I was going to order them online, but then a good friend recommended this place. I looked them up beforehand and was taken aback by all these positive reviews! I thought to myself, really can an optometry really be that great??!? And the reality is, YES. This place is incredible. Amazing. Totally blew me out of the water. Making an appointment was super easy. I called and they were able to schedule me pretty quickly. I showed up the next day and was immediately greeted really warmly. You walk in and you see a variety of selection of glasses it's incredible. Immediately I was taken care of, the person helping me was super competent and knowledgeable. Telling me things about glasses and my shape and the comfort that fits me that I didn't even know! I ended up there a good hour trying on glasses, deciding which ones I like and going back and forth. The person helping me was super patient and helpful with me, it was such a great experience! They check your insurance and try to get you the best possible deal which I really appreciated! I found a fabulous pair that I'm excited about. So overall if you are looking for a new pair of glasses definitely come here!! You will be in super good hands and well taken care of. They have so many styles and frames to choose from and you will get top service. I also plan to change from my current optometrist as well as they really impressed me so that's definitely saying something! Thank you to Koi, who is one of the owners, and really treated me so well today! read more

Felt the doctor was knowledgable and not in a hurry which I appreciated. They looked into my situation and discussed things that made sense. I had a few questions and they answered clearly. The place was quiet and organized. Not perfect but a decent visit and I'd return if needed. read more

I just got new glasses from Sunnyvale Optometry. I absolutely love my new glasses. The staff is amazing! They're so friendly, knowledgeable, and super helpful. Lisa helped me pick out glasses that fit my budget, and the exact style that I wanted. I'm very picky. :-) When I picked up the new glasses, Hilda (?) helped me with the fitting. She was so patient and knowledgeable. I came back for a final adjustment today, and the gentleman adjusted them masterfully, precisely the way I wanted. (I forgot his name. He's Asian. Sorry!) He was so courteous, even though I arrived just a few minutes before they closed. I'm very happy with the entire experience, and would definitely recommend Sunnyvale Optometry to my friends! read more

We really like this place. Dr. Lee and all the staff are polite, caring, and just amazing.

I've been coming here for a few years and feel like I have enough experiences with the business to write a review now. Customer Service/experience: This is a hit or miss depending on who you are paired up with i.e doctor, staff, etc. Being honest, my customer journey over the years has been iffy. Sometimes it's great and other times not so great. At times my experiences have felt very transactional and not experiential. When it comes to glasses fittings, some eye specialists are very meticulous and others not so much. The varying experiences tell me there is a lack of consistency, attention to detail, and focus on customer experience. This aspect can improve by focusing on customer needs through enhanced training and customer feedback. Business Operations/Management: At times, this has been the most frustrating part of my experience as a customer. Over the years, the business has changed their hours of operations/model several times. Their hours are usually 8am - 5pm which is difficult to accommodate for most people who work full time. So plan to take time away from work or set aside at least 2 hours to complete your exam and fitting. In addition, they were previously closed on Wednesdays and now certain Thursdays. This makes it even more difficult to schedule appointments and time slots. Furthermore, the business is closed from 12pm -1pm to accommodate lunch. However in my opinion, lunches should be staggered to accommodate customers who want to use their lunch break to visit the clinic. This aspect of operations can also be improved through customer feedback and finding a balance between business needs, customer needs, and team needs. In conclusion, the business seems to sway more towards the needs of the practitioners and staff versus the needs of the customer. Don't get me wrong, they do know their stuff like any other optometrist office, but the customer experience has always felt second. In my opinion, the intent always comes back to the customer and to create a great business you need to always be providing value to your customer. **these are my experiences with the business, not every experience is the same. If you're interested in getting a feel for the business, call them and gauge it from there. read more

Sunnyvale Optometry was the optometrist for myself and my kids for over 5 years. They always did a great job. I got glasses and contacts through them, and always found them to be safe, polite, and efficient. The office runs fast and smooth, they never waste time. I don't think I ever waited more than 3 minutes for an appointment. Dr. Vivian Nguyen in particular is caring and skilled. Absolutely recommend. read more

Their service has completely gone downhill in the last 10 or so years that I have been here. Ordered glasses. You have to call in to setup an appointment to pickup/fitting after they are ready. Most of the times the call ends up on voicemail or office is closed. No reminders are sent before the appointment. If you miss one, you have to reschedule. Takes several months to just get your glasses. Quite likely your vision would have changed by then. Might as well go somewhere else. It's a shame that I have to post this review. I have recommended them to friends in the last years. read more

I was very pleased with my visit at Sunnyvale Optometry recently! The staff were friendly and great at what they do. From the young lady who did my pre-testing, Jackie, to my comprehensive eye exam with Dr. Lew, and retrieving my records via email only a few hours later from Noelia -- the team operates like a well oiled machine. Dr. Lew was outstanding. She performed my eye exam and explained my results with thoroughness and clarity. As someone who also works at a medical office, I'm picky about where I go for my health checkups. I highly recommend it here! read more

Epic! Love my new glasses Very grateful to everyone at Sunnyvale Optometry but especially Khoi and Alan for helping me re-order my favorite glasses. I'm a picky customer with very specific parameters, and they went above and beyond to accommodate. Couldn't ask for better service. I was having the hardest time replacing my worn-out glasses I bought at Sunnyvale Optometry in 2016. I had moved to the East Bay and so hadn't visited Sunnyvale Optometry in years. I have a high prescription (-13), so smaller frames are critical to control lens weight. Unfortunately for me, it seems these smaller frames have gone out of fashion. The only suitable frames offered to me at multiple places were Flexon frames. They felt space-age in concept, but I was skeptical they would be sturdy enough to balance the weight of my hefty lenses. I searched online for my favored Penguin "The Curly" frames, and learned they had been discontinued. I made appointments at two local optometrists listed as Penguin retailers, hoping for maybe some residual stock or something at least similar. Nope. I had recollections of Sunnyvale Optometry having a wider selection of smaller frame glasses, so I decided to make a trip. It was a Saturday, so they were a bit short-staffed; I was browsing for a good 5-10 minutes when Khoi, who normally orders and stocks the frames, helped me locate suitable candidate frames. We found some frames that checked the boxes, yet I still preferred the old Penguins (old habits die hard). Khoi related that he also had his own favorite frames, and he bought several copies just in case the manufacturer discontinued them. He confirmed my Penguins were discontinued on their website, but he offered to call them on Monday to see if they might have some old inventory left over. Wouldn't you know it? I was surprised and elated when on Monday he informed me the manufacturer did in fact have some spares. Khoi recommended that I also use my computer glasses over contacts benefit to order a spare frame for the future - which I gladly did. Unfortunately, it took a bit of time and effort after that to get the glasses up to my gold standard pair from 2016. The new pair's lenses were considerably thicker and heavier, and they also didn't apply the requested (and paid for) roll & polish. I went through another 4 rounds (2-3 week wait each time) of back and forth to try to correct the lenses' polish, thickness, and optical center. During these return visits I met with various opticians. All were courteous and accommodating, but Alan was the most thorough in explaining all the parameters and rationale - I felt he genuinely wanted to help me get the glasses perfect. It was his copious instructions in the last round that got the glasses up to an acceptable quality. When I scheduled my last pickup appointment I was disappointed to hear he's no longer with Sunnyvale Optometry. In true perfectionist nature, I do have to note that the lenses are unfortunately still thicker and the glasses heavier than my original pair. They told me they haven't changed labs, but speculated that they may be cutting the lenses by computer and polishing by machine rather than by hand. The difference in weight is 0.99 oz vs 0.88 oz - noticeable but yet not uncomfortable. Fit-wise and optically they are far superior to my old glasses. After shopping at a host of other optometrists, I'm convinced none of them would have been as patient and accommodating about finding these frames and adjusting the lenses. Thankful to have encountered some kindred spirits who are passionate about getting it right! read more

i am not some one who writes reviews but i had such a good experience on selecting a sun glass and also a normal power glass with mr Coy(or Koy) not sure how the spelling is. He is very detailed oriented and spent so much time with us getting a glass which works best on me and also based on my insurance. I wish every person was so helpful like him. Ask for his opinion when you go there and am sure you will amazed by how knowledgeable he is on glasses. read more

This optometry clinic is the best in the area, offering accurate prescriptions and exceptional patience. After trying a few other optometrists nearby, I found that the glasses I got here are the most comfortable and precise. read more

I've been going there for three years now. Everyone is nice and very knowledgeable. Pay attention to detail and make good recommendations on frames. read more

The optometric exam and prescriptions were done well . However, the time it took to get the new glasses was over 2 weeks. In disgust I drove to LensCrafters at Hillsdale Mall and got the prescription lenses in less than 3 hours! I will never again go to Sunnyvale Optometry for glasses. read more

I knew I was going to leave a Yelp for Dr. Tran and her staff, not because things started off so well, but because they didn't. When I got there, there was no record of my appointment. They called Dr. Tran who wasn't at the office, and she came to the office specifically to take care of my vision needs. Customer service is easy when everything goes swimmingly, but where it means something is when it doesn't and the company does what it needs to do to make it right. Over the course of several visits, the best choice for vision needs was methodically correctly determined, and I now see better than I have in years, both with contacts, and progressive lenses. Her staff made sure I was comfortable and educated along the way. Recommendations for made with information, not coercion. One of her staff even re-educated me on how to remove my contacts, a task that had plagued me for a long time. I am very happy with my result, and would absolutely recommend Dr. Tran and Sunnyvale Optometry to my family and friends. read more

Careless and arrogant doctor. I took my 6 yr son for regular eye exam this June, report showed his vision is totally great and has farsighted reserve both 75 degree. But when I walked in this office late Sep, a doctor Li?(Sound) sad he is near sighted with 50 degree prescription and should wear contact lens! Even without dilated and measuring the eye axis length, he is sure about his judgement. I am asking does his eye axis length grow rapid that fast? Is this possible a pseudomyopia? I bring my last report（only 3 month ago） with me as we are new moved here. I get no anwser!!! Then he become very impatient and said it's Ok for my son to have glasses after 2 years when his myopia deepens.How can a doctor so irresponsible for his patient? Never come back! Don't recommend at all. read more

They are my families choice for top optometrists and a staff that provides service at the highest level. I have been in many times for after purchase adjustments, and was treated with kindness and patience. It is obvious to me that they train their personnel to not only provide high quality technical service, but to cherish the commitment they have to their patients. A few years back I was treated for an eye infection, and my optometrist called me for several days to monitor my progress, and to be sure the course of treatment was effective. I appreciate everything they do for me and my family. read more

I would recommend going to this optometry business. Their service is very thorough. I've seen a number of different optometrists over the years and they've all done a good job. The assistants are also very good in helping you with the pre-exam. They have a good number of frames to select from and their assistants for helping to select them give good advice and suggestions. They break down the costs so its easy to understand. I would recommend going here. read more

I will start by saying that I have been a patient at this practice since 1987, so nearly 30 years. I have referred many people to this practice because I always had 100% confidence and trust in the doctors, their diagnoses, AND the support staff was wonderful. I trusted them so much that I entrusted my children's vision to them. I will never forgive myself for this, as it has had real life lasting consequences for two of my three children. When I called to make my annual appointment earlier this year (3 or so months overdue), I was told that my optometrist of 30 years had retired. Umm.....Really? It is mind blowing to me that the new owners of the practice did not have the courtesy to let his (my now retired OD) patients know that he had left the practice. This is normal business practice, and common courtesy. Professional much? The customer service provided by the support team has gone from outstanding to very sub par within a two year period. It has been a gradual change, but a very significant one. It seems that a minimum of 25% of the support staff is either untrained or lack the skills to perform their job functions. My family and I ultimately saw Dr. Nguyen, who we liked very much. Dr. Nguyen diagnosed a muscular disorder in two of my children. My children have been seen there for years, and Dr. Nguyen said that my daughter's chart had notes indicating that he (our previous optometrist in the practice, now retired) had noted this disorder a few years ago. It surely would have been great if he had mentioned his diagnosis to my husband and I, her parents. Three specialist visits later (and about $1,000 later to see said specialists), we have learned that this particular disorder can typically be corrected in a younger child, but the treatment and prognosis becomes less successful as the child ages. My daughter is now 18, and we are sending her (and my son, who is 13) for vision therapy at $110 per child each week for treatment. Needless to say, I am furious. It is bad enough that my children are facing the potential of a lifetime with less than optimal vision. Worse yet is the fact that the failure to treat this disorder earlier has negatively impacted my daughter's academic performance and hence her college prospects. Unforgivable. Now on to other issues:. My son was fitted for contacts and came home with a starter pack for a week. Unfortunately, the lens popped out or were displaced several times a day for the first few days of the trial. I wore contacts for 30 years, and obviously knew that this meant that the contacts did not fit properly. We called Sunnyvale Optometry to let them know this, and request a refitting/follow up sooner than a week. Without seeing him, it was suggested to us that this was probably a training issue rather than poor fitting lenses. We made an appointment to bring him in for this "additional training" he needed. Guess what? There was no training issue; the lenses did not fit him properly as we suspected. (But were brushed off.) Since the refitting, there has not one instance if the contacts displacing themselves or falling out. When we made the appointment for the refitting, we were reminded several times to bring in the unused 3 or 4 days of contacts in the trial pack. Seriously? Is Sunnyvale Optometry now a vending machine that is coin operated? After the ordeal my son had been through with several days of lenses spontaneously displacing and falling out, the most important thing to Sunnyvale Optometry was ensuring that that $5 of contacts were returned. I don't even know what to say about this except that this practice has changed. The focus is now solely on collecting every $.50 possible from patients, and I am out of patienCe with the new business model. Though I like Dr. Nguyen very much, I am pretty sure that we won't be returning there. Update: Dr, Nguyen has left the practice. Do you suppose they let her patients know about this? No, don't be ridiculous. That would be too professional! read more

After several years of good services, it seems that Sunnyvale optometry is getting to its end. I had this morning the worst services ever. To make the story short and their story is so confused to me that I ended up, Sunnyvale holding my prescription from weeks to a result that bring me back buy a back up solution on GlassesUSA this morning. I will have to find an alternative solution to purchase new glasses. They just 2 customers. read more

During a recent eye exam, Dr Nguyen found a very small tear in my retina. I had no symptoms, and the tear was at the very edge of the retina, so it did not interfere with my vision. However, any tear is very serious and can lead to further damage and even loss of vision. Dr. Nguyen referred me to a retina specialist, who was able to see me within two days. He repaired the tear with a laser procedure in his office. The retina specialist praised Dr. Nguyen's thorough exam; he said that due to its location, the tear was very hard to see even when he knew what he was looking for. Dr. Nguyen caught a potential very serious problem while it was still easy to repair. read more

Bad service, rude optometrist, all about selling unnecessary items like retina images and upgrades to glasses

This place rocks. Efficient and friendly service, modern equipment, spacious place. Dr Gwo is the best and so helpful...introduced me to some new soft contacts that shouldn't dry my eyes out as much as my last kind. Wholeheartedly recommend this place. read more

This place has hidden charges you will need ask why before you commit. They charge you $60 fitting fees because insurance covers it but there is no fitting needed. They also take you to a scanning machine without telling you that will cost extra money, etc. read more

I've been a long time Client of Dr. Mark Ichikawa's and he's really the BEST in the business. He's so detail oriented, knowledgeable and overall just amazing in his personality. I would highly recommend him and his establishment to my family and friends. Oh, wait a minute... I do have family and friends that see Dr. Ichikawa. The one thing you can count on if you have a question or a concern for him is that he will always call you back that very day without any doubt. I trust him completely with my and my family's eye care! read more

My family has used Sunnyvale Optometry for about two years now. Up until now, we have solely used them for routine eye exams and eyeglasses and we've been very happy with that service. Recently, I injured my eye while gardening and my health provider could not get me an appointment for several days. Sunnyvale Optometry gave me an appointment the same day (a Friday) and since I had an corneal abrasion they went out of their way to see me multiple times over the following week to insure that my eye healed properly and to address any issues I was having. Specifically, Dr. Vivian Nguyen was thorough, caring and patient with me, explaining everything and working to ease my discomfort, and going out of her way to fit me into her schedule. Marion was my savior, getting me the urgent first appointment when I was desperate and upset (my only other recourse was the emergency room) and showing such compassion and caring. She always remembers details about my life and things we've talked about...I truly don't know how she does that. Because of her, I really look forward to my visits, and really, who says that about an optometry practice? I highly recommend this practice. read more

Fantastic service at the Optometry. I have never seen anyone take so much effort to ensure that the glasses fit perfectly. Kudos to Alan, Khoi and the optomerist manager. If the glasses do not fit well, they have re-done progressive lens many a times to ensure you are satisfied. Highly recommend this place. read more

My family and I have been seeing Dr. Nguyen for years now - and am so blessed to have found her. My daughter swam in high school and couldn't wear her contacts in the pool so would exit her swim meet a bit blind... Dr. Nguyen recommended she wear contacts at night time - like retainers for the eyes - so during the day she could see perfectly! What a GREAT idea and it worked/works great for my daughter!! AND the nice thing is if you do this for an extended time, even if you skip a few nights due to studying for finals or working on school projects - you can still see - it keeps the shape longer and then you pick up the regular schedule... I love how thorough Dr Nguyen is - and how she explains everything... She explains all the alternatives that's available to you - especially for someone like me - that does a lot of computer work - had cataract surgery on one eye - but wear's contact on the other for distance... and had to choose if I should change to see close with the other eye long distance - how that affects my computer work, night time driving vision, etc... she considers EVERYTHING and explains all the alternatives that all make sense... no pressure either!! OH and their equipment - I love that I don't have to have my eyes dilated all the time - they have a machine that takes a picture and so you don't need to dilate!! And the staff is efficient and helpful. Feels very "community" and family... Love it!! read more

Dr. Tran was great. The optitians and service is pretty poor. Positives: They have a big staff. Good response time and phone service. Negatives: They take a great deal of time to deliver glasses. Their frames options are at best mediocre and overpriced/inflated with artificial "discount". I would have given a star more had they not resorted to extortionary tactics by claiming that frame replacement does not get covered if I don't replace my lenses (that would have costed me 600$). I had to call up the insurance who identified this as BS after which they grudgingly replaced it for free. I have about 2 more minor incidents from my 4 visits to this place but this last incident has forced to write this review. The person who "helped" me for this frame replacement service was a Camille. read more

They have a great selection of glasses frames! I had been on the hunt for several months to find the perfect frames since I have an extremely high prescription and therefore can't wear just any frames, because my lenses become thick near the edges and don't look good. I had been to maybe 7 other optometrists and frame stores before coming here. Mavis was so helpful in helping me find the perfect frames that would work for my prescription and fit my face right! She was the first person to actually explain which measurements to look for, and how I should aim to find frames that center the lenses around my eyes. In the end, after looking for quite a while, Mavis helped me find the perfect pair! Thanks so much for your help, Mavis. The customer service here is excellent. read more

I decided to visit this location to see if I'd find a frame that I liked more than my usual optometrist's collection. Not only did I feel like this location didn't care about having my business but they said they couldn't pull up my insurance because it was on hold and said they can't do anything to remove it. Meanwhile I visited Costco optical the same day and they had the awareness to call my insurance provider's support line to remove that hold promptly and got much better service there. Their frames are way too pricey and hardly have any good options that can mostly be covered by insurance. The waiting area also felt quite small and crammed. I would not come back to this location ever again due to the reasons outlined. If you're looking for an optometrist, I would not recommend this location unless you live nearby and want the convenience of proximity. Otherwise, there's plenty of better options. read more

My issue/Me: I broke the frame of my glasses and called in to check for an emergency appointment as it is extremely difficult to focus on work without them as I didn't have spare/backup glasses. Sunnyvale Optometry's response: I felt the response showed poor customer service. I was told the next available appointment was for Jan 12. I requested if they could treat this as an emergency and I couldnt possibly manage for 10 days without glasses. They didn't bother to make any attempts to accommodate which I think reflects poorly on your customer service. So, it takes 10 days for a appointment especially when it is an emergency and another 2 weeks to get the frames if you're covered under insurance or so I was told. Ridiculous! read more

My first review was based upon my husband's experience. Now, I'm also a patient here and am so happy that Dr. Trinh is my new optometrist. We scheduled our eye exams back-to-back with Dr. Trinh and the exam was very thorough. Dr. Trinh took the time to answer all my questions and explain everything until I fully understood. My husband ordered new prescription lenses for his frames and I ordered a new pair of glasses altogether. We were told that the orders would arrive within three weeks and sure enough, three weeks later we received phone calls to schedule a fitting appointment. This was also impressive because while my husband was fitted quickly, they needed to do quite a few adjustments on mine and 20 minutes later they fit perfectly. It is the first time that I have ever had any place spend this much time to make sure my glasses fit well. The manager even came to help and she was so wonderful and had such a positive attitude. All I can say is thank you to everyone at Sunnyvale Optometry and as long as we continue to live in the Bay Area, this will be our place for eye care. As good as it gets! read more

I went for my annual exam in early January and it was a really good experience. My contact Rx changed a bit and my new contacts are working quite well. I recently went back (in May) to order glasses. I didn't have the time or energy on my initial visit to pick out what I wanted. The lady at the reception desk wasn't great or especially helpful when she told me that this could be a problem as I didn't have an appointment. That would have been really helpful info in January when I was told to "come back anytime". Regardless, I assured her that I was okay on my own and started looking. When I realized that I was completely lost with so many choices, I saw that one of the technicians had just finished helping another customer and I made my move! This extremely nice professional (M name with a lovely accent) helped me pick out the most perfect frames. The entire experience was delightful. Basically I had the best case scenario happen while picking out glasses! Overall, this place is solid. I thought my exam was thorough and making an appointment was a breeze. The actual experience of picking out frames was easy. Sunnyvale Optometry has a great selection and knowledgeable staff to figure out the details. read more

Very professional and still COVID clean. I have been a patient for the last 5 years or so.

Used to love coming here but now it's so busy and impersonal and appears to be all about making as much money as possible. Losing Dr's Springer and Ichikawa was so sad. Moved on read more

Great professional service. Got a little old and needed glasses to read. Every staff member I met through the process was very nice and laid back. Explained everything in detail without boring me to death and the turnaround for the glasses was pretty quick. read more

I regretfully write this review, but it needs to be written. I've been going to Sunnyvale Optometry since I was 7 years old, and realized that the only reason I stayed here this long was for Dr. Mai Nguyen - who has now moved to a different office (good for her). Extremely poor customer service. I paid $200 for contacts this year and 90% of my year's supply of right lenses were defective. After a few months, I called the doctor and they sent me only 3 months of new right eye contacts (I still had 10 months supply of contacts, but they only gave me 3 months of good right eye contacts. Stingy? I think yes.). Since my right eye seemed to have permanently changed from the poorly manufactured contacts (I could tell a change in vision even without glasses or contacts), I requested coming in to the office to show a new eye doctor (Cindy Tran) how the contacts still were not fitting correctly. Customer service (Mavis) quickly declined being able to come in, as Dr. Tran didn't deem my problem as a "reasonable" issue to come in without paying a $150 visit fee. Why would I pay $200 for defective contacts, THEN pay $150 to try and prove that my right eye had been affected by the bad contacts? It makes absolutely no sense to me. My biggest problem is that while I was voicing the issues, Mavis constantly responded with "Well...maybe" that happened, or "I don't think that was the case". Time and time and time again, as a customer I constantly felt my contacts issue was invalid and she made me feel like I was making up all the problems in my head. Is that how you treat your customers? I know for a fact that my contacts were defective, and I needed to prove to the eye doctor and customer service that there was a problem! And still had to PAY to come and even see the doctor. I didn't ask for this to happen, I'm just trying to reconcile the issue. Mavis told me multiple times she was happy to transfer my records to Dr. Mai Nguyen's new office. Appalling. Instead of trying to fix an issue and listen to customer problems, her answer is "well...why don't you just leave then?" Well, you've lost a customer! Truly sad, Sunnyvale has been good to me for two decades - thanks to Dr. Nguyen. Everyone else there is rude, everything is expensive, and customer service is awful. If you generally don't have any eye problems and you're easy to please, this place might be right for you. But for anyone who is screwed over with defective lenses...your money might be better spent at a different optometrist. So disappointed with this place. read more