I recently visited Costco Optical in Rancho Cucamonga and had a great experience working with Jessica. She was extremely helpful and took her time helping me choose frames that truly suited me. She even asked whether I had vision insurance -- something I hadn't mentioned -- and that made a big difference. With my insurance, I was able to get an excellent package and great value on all three pairs I chose. The pricing was very reasonable, the selection was good, and I'm really happy with how everything turned out. I'll definitely be back to Costco Optical for future glasses and highly recommend this location. read more

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Wow. This place seems to have gotten an inordinate amount of hate, but for me, I've never had any issues with this place. Let me clarify. I've never used the optometrist here. I go elsewhere to get me eye exam, I buy my frames from Amazon, and get my lenses done here. In so doing, I save a ton of money in the long run. I usually get the full gamut of features done on my lenses: progressive lenses with transition, blue light, etc. I pay an extra $25 for bringing in my own frames, but I can get out the door by paying only $200 and change per frame, which is a screaming good deal. They can finish them in a week or so, and they text when they are ready to be picked up. Easy peasy. read more

Dr. Christopher Vansuch, O.D. , is who I seen. I came into Costco with my eye, hurting so bad and I went to the eye exam department. They were booked at the time, but the doctor gave me some eyedrop's to help with the irritation of my eyes until I could come and see him later on that day. He gave me an exam, fast and accurate he treated my eye that had a scratched from me rubbing it too much . He gave me an eye Band-Aid and prescription eyedrops he had there all complementary because he couldn't see me when I needed to see him earlier on that day I recommend this. Optometrist he knew exactly what I needed and he took care of me and I greatly appreciate him. He's Truly a Good Doctor Optimist caring for his patients and taking care of them ASAP read more

Finally decided that it's been entirely way too long since having my eyes examined and made an appt about 2 weeks ago for today. It's literally been over 20 years since having an exam. Couldn't have gone any better, From the time I came in to the time when I was finished everyone was very friendly. I would definitely recommend this office inside Costco in Rancho Cucamonga. After finishing exam I was directed to the display area just outside of the office where I found a nice frame and was attended to quickly. The young Gal was very patient & helped me to pick out the type of lens, Would say this was a great experience. read more

Dr Vansuch and his staff are great. I've been going for about 15 years and always great care. Optical dept staff are helpful and pricing can't be beat read more

This review is specifically for the optical department associate Debbie. I called yesterday earlier in the day and spoke with a nice female (unfortunately I didn't get her name) she informed me that my glasses were out for delivery and they may be in later that day or tomorrow. So I thought great, I'll call back later. I did just that and Debbie answered. I told her very politely that I was checking the status of my glasses that I ordered. She put me on hold for a brief moment then got back on the phone. She said rudely "You ordered your glasses on the 19th, today is the 24th. It takes 7-10 business days." Then I responded "I didn't ask what day it was, I am calling about my glasses. Are my glasses there or not?" She said "No." Then I hung up on Drab Debbie. I went in the next day 01/25/2024 and spoke with a nice Hispanic lady. She didn't have a name badge so I didn't get her name. She informed me that my glasses were delivered last night. (So I was never contacted by the evening personnel that my glasses were in! Extremely rude and unprofessional Drab Debbie!) I thanked the lady that helped me and informed her of Drab Debbie and what experience I had with her. She apologized but I told her it wasn't her fault. Drab Debbie definitely needs to work on her customer service or not be there at all. read more

Costco Optical - Eyewear & Opticians Near Me - Rancho Cucamonga, California

Unprofessional customer service. My (non-Costco) optometrist recommended high index, anti-reflective, and blue light filtered lenses for me; she had written out her recommendations on a prescription card. I picked out my frames at Costco Optical and gave the employee my prescription form. Easy process right? When I picked up my prescription glasses a week later, I found that the employee forgot to add the blue light filter for my lenses. I called the department back and explained that they made a mistake on my glasses. The female employee who answered the phone said that they did not. I explained that the order did not process the blue light filtered lens that my optometrist recommended, but they did have the high index and anti-reflective features. Again, the female employee said that it was not their fault since I didn't specifically request for it even though it was on my prescription card, and the employee who took my order never asked me whether I wanted high index, blue light filtered, or anti-reflective lenses. I explained that the employee who took my order never asked me about the blue light filter, and I assumed that they would follow my optometrist's recommendations or at least, inform me of my options. The female employee tried to argue that the prescription form only lists the optometrist's recommendations, but they are not required. Finally, the female employee huffed and said that she will talk to her manager. When she got back to me, she said they would make an exception for me and fix the lenses at my next visit. I went back to Costco Optical the next day to get my glasses fixed. Another female employee tried to argue with me again saying it was my fault that I didn't request the blue light filtered lenses. I pointed out that my prescription form had the blue light filter checked off, but the employee who processed my order forgot to add it. The female employee said that I needed to request each feature for my glasses; they don't follow the optometrist's prescription form. However, she was willing to make an exception today for me and explained that I need to do better next time on informing them with what I want. I found this to be very unprofessional since I was not informed that Costco Optical would ignore the recommendations on my optometrist's prescription form, and I had to list out every single thing for them on the form. Costco has a wonderful return policy on its store merchandise, but this was probably the worst Costco experience I have ever had. read more

Our experience here was disgustingly racist. My mother has been a member of Costco for years and finally decided to come here for contact lenses. She has some familiarity with the English Language, however, she requested that a doctor who speaks Spanish assist her. Doctor Mariette had assisted her in Spanish for some time, and today she told her she would only speak English. Obviously my mother was unable to communictae with her. She was kindly asked if she would be able to assist in Spanish. Doctor Mariette, told her that she would not do this cause we are in America and that here we speak English. My mother struggled speaking with her to get serviced. Only then did she switch language and assisted her as she normally would. Mariette is allowed to her opinion this matter, however, her comment was really unprofessional and blatantly disrespectful. I am truly disgusted by this company. read more

Unprofessional customer service, lady was super anal about filling my prescription because I was using my mothers Costco card, she kept saying it had to be MY card specifically, anyway I went to a different Costco and got it filled no problem so I don't know what's going on here Edit: since most people seem to be saying the source is an unpleasant overweight female worker, I feel inclined to say that my experience came from someone of a close description. read more

If i could give zero stars I would. This rating is not for the Costco itself, but for the so called eye clinic or optometrist within the Costco building. I won't go into all the details about the encounter they had with my mother, but I'd just like to say.. if you're going to be a bloody "racist", DO NOT DO IT ON THE JOB!! My mother has always gone to get her eyes checked at this location, just to have her glasses updated and checked. Last week she decided to go for an eye check to know if it's something serious to be recommended to a higher ophthalmologist. I kid you not, 3 people walked in after her and were all seen by the doctor. She decided to ask the receptionist girl or whatever sitting at the front desk.. again for the 3rd time. Girl suddenly said they came on appointment. My mother then told her she usually came there and she was seen and never told to make an appointment. This conversation was happening after she had initially told my mother the bill for the visit and my mother said she was ready to pay once she was called upon. Suddenly the conversation changed to making appointments? Right. Minutes later, the girl goes in to see the doctor and the comes out, and tells my mother that the doctor said that he's referring her somewhere else. This was funny cause he had not even looked at her eyes or seen her at all to begin with, so how did he know? The girl said, "I already explained to him what you described". Lol, girl you're an expert with eyes now?? My confused mother still trying to understand, asked her again if she could see the doctor. Next thing you know, she goes in and comes out following an angry looking doctor who suddenly starts yelling at my mother. "I'm dismissing you as my patient" to go somewhere else. Apparently receptionist girl told the doctor, my mother was yelling at her and harassing her. Really?? This is the kind of people you hire? Liars? My mother tried to explain her self, but he kept yelling. She decided to leave in almost tears, feeling very humiliated just to not make a scene or have security get called. I am so so disappointed, and yes my mother is "African American" if you're wondering. I'm never one to play a race card but, if you're going to make it so obvious that you have a problem with someone who did nothing but want your professional attention then, I have no choice but to see it from a racial discrimination aspect. Even though I know nothing will be done about this, I still urge you, Costco, as the great company that you are to look into this, so no one else has to deal with this kind of humiliation and harassment. Thank you so much for being the most unprofessional doctor and employee. To everyone else still going there, goodluck! read more

I ordered a new pair of glasses and the representatives were friendly. They they answered all my questions and knew what they were talking about. They were helpful. I did purchase a brand new pair of glasses. I will be back to purchase another pair. read more

I was scheduled for an eye exam but they said that VSP insurance said I wasn't eligible for an eye exam. I confirmed with VSP insurance that I was indeed eligible and was given an authorization code to so Costco Optical could indeed be paid through my insurance. They denied that I was eligible and refused to use the authorization code. THEY COULD HAVE CALLED VSP THEMSELVES. JUST BAD CUSTOMER SERVICE. read more

I came here because the rim of my glasses got bent and unwearable. I needed them to fit for my drive home to NorCal because they wouldn't stay on. The lady who helped me said she couldn't fix it and that they were basically broken. She didn't attempt to compromise any help and seemed like she wanted to move on to the next customer. I went to a different Costco optical in NorCal and they were able to fix every issue wrong with my glasses. Either the lady was very untrained or she was too lazy to help. Had to use my prescribed sunglasses for the whole car ride back which was very risky at night. So this location basically risked my life. read more

This doctor is RUDE! I saw him yelling at a patient because she has a disability and he said no one called him to inform him she is disabled. He said Do you know how long it takes to check people like her. Very rude. in front of other people. Walks away and slams his door. read more

I get my eyewear here all of the time. They have a decent selection and a quick turnaround time as well as great prices. I went there today to pick up a couple of pairs of glasses I had ordered. There were two people ahead of me and I stood there for 25 minutes before my number was called. There was a employee there named Stephen and I simply said to him you guys need more help in this department. He didn't even acknowledge me. Just ignored me even though I was standing right in his face when I said it. I found it very rude. Costco you lost a star on this one. First rude employee I have ever encountered read more

The experience I had with the customer service was a bad one. There is a big lady there with such an attitude that she would look away on purpose when I wanted to talk to her because I've picked out my frames. There were no other customers around. I stood in front of her and she kept her back turned towards me on purpose and then jumped at the first chance of a customer asking a question (this customer didn't pull a ticket from the ticket tab either). I've never met her before in my life so I do not know why there was such hostility. I was able to order my glasses with another guy that worked there. Pickup glasses. Had to go back and get new lens for glasses because the prescription was not quite right (not their fault). This time they had a lot of customers waiting so I pulled a number. I walked around to entertain myself as I waited and walked in front of some of them. I told a gentleman that I was only dropping off my new-old glasses to have it fix to match the new prescription and was told to pull a number. I told them I already did and waited. Just before my number was called (I saw him finish with one customer) a customer walked up without a ticket and said he was picking up his contact lenses. That took a bit before my number was actually called. How does this make sense? Really getting the sense of prejudice here. Today I went to pick up my glasses and got the big lady by chance. She asked for my last name, then ask for the ticket, then ask for last name again. Sat me down and asked if the glasses stayed on my head. Removed the Costco microfiber glasses cloth from the case on purpose and never put it back when she hand the case and glasses back to me. I've never seen a rude customers at Costco but with this kind of level of service, there would be a lot of discontent customers. read more

Honestly had the worst experience for an eye test. I understand dreading the dentist but I may dread the eye doctor in the future if I meet someone like Dr.Vansuch again. Very rude. I sat down and told him I didn't bring my glasses (I had a really bad day and never am not wearing them but ran out for my appointment after washing my face and didn't grab them, my bad) and he put on the first list of letters for me to read and straight said "you drove here today?! Doesn't your drivers license say you need glasses? Because it should." And laughed very inappropriately. Mind you, my vision isn't that bad. I can't read street signs but I love 0.2 miles from this location so I wasnt necessarily looking for a needle in a hay stack. I wouldn't risk others lives just to get my eyes checked, I promise. He also asked "when was the last time you wore your contacts?" Which I occasionally wear MAYBE 2-3 times a week since I wear dailies and also like my glasses and I said "sometimes 2-3 times a week" and he WORD FOR WORD said "that's not what I asked you. I asked when the last time you wore them was." I get it. I didn't answer your question how you preferred. But how does that even matter?! I stayed quiet and answered what was more clear and for the heck out of there. He actually ended up apologizing for treating me how he did. Very unprofessional. Don't recommend. And won't ever go back. read more

The lady at the desk was super nice and answered my silly questions really nicely, like, for example, why do we need to get puffs of air in the eye.. anyways.. I haven't been here in like 3 years but the new lady doctor here is SO NICE, PATIENT, and CARING! She listened to me when I told her about weird things that my eyes do (unlike other doctors who just brush me off when I try to tell them ;( ...) and she told me more about my eyes and was very thorough in making sure that I understood and gave me examples to further my understanding. I went back to get my pd measured and the man doctor was very nice and informative also! 10/10 would recommend :) very professional, caring, and thorough! read more

I have no idea how they run the business, if you don't take walk-in, then don't put on the sign saying that walk-in are welcome, the receptions are rude , no manner at all. They don't even deserve a star, read more

The optometrist is very rude. Very poor customer service. Violates HIPAA law, yelled at caregiver bec he's not aware that the patient is disable. He could have discuss the issue inside his office but he yelled in public, in front hundreds of shopper and waiting patient were out there listening during the time he was yelling at the caregiver that his assessment will take sometime for disable like her. Will never recommend to anyone. He will ruin Costco's excellent reputation. read more

Dr. Vansuch and office staff, Yureko provided excellent customer service. Dr. Vansuch was very detailed oriented, and provided quality care during my visit. Thank you! read more

I went in Sunday afternoon to pick up my glasses and Tonya and Mariana were just rude! There were no more tickets, so I waited behind the customer that was being helped and when she left, Tonya didn't even acknowledge me. She simply saw that there were no more tickets and went to grab a new roll. When it was finally my turn, Mariana gave me my glasses and that was it. She didn't ask me if they felt ok, she didn't ask if I had any questions- she simply walked away. This is the first and the last time I will be using Costco optical! read more

I have been coming to Costco for my eye exams for 15 years - I have never had a problem . they have always been kind and caring and wonderful. I get my glasses there too .. the very best . read more

Such a joke thank you so much for making me wait 30 min just to pick up contacts I already paid for. The people behind the desk acted like I wasn't even alive. by the time I get help I'm going to need stronger contacts. Never again read more