I used to come here quite often years ago when I lived in the area. My parents come here all the time. They were here last weekend and bought a few things, and when they got home they realized they forgot an item in the cart. So they hurried back to the store to see if the item was in the cart, and unfortunately it wasn't. So they went to the customer service counter, and customer service wasn't able to help them so they were sent to the managers. Manager station is located right by the liquers. Supervisors were not able to help and told them to come back the next day to see if anyone had turn it in. Well the next day was Monday and they didn't have time to go back until Friday. So since I was in town visiting my parents, I decided to go with my mom to Costco. Once again she went to the customer service desk and explained her story to the older man working. For almost two minutes he completely ignored us. He started taping together two bottles of vitamin as we were waiting there. Finally he reaches down to get the lost and found book. Asked my mom again what day she forgot the item. He looked it up and saw nothing. He then sent us to the managers again... There were a few people standing by the manager's area and my mom once again explained her story, but she didn't have her receipt with her to prove she actually bought the item. At first it seemed like they didn't want to help but the woman, I guess a supervisor, said to another supervisor (a guy) to look up my mom's card, and the guy said he didn''t know how. Maybe he was new? The woman supervisor had to show the guy how to look up people's receipt. They looked it up and they do see that the item was purchased. The woman told my mom they will replace it. So thank you for that. It just sucked that they couldn't help my parents the first time around and my mom had to go back another day. read more

While we like the shopping aspect of Costco, the tire center needs to step up their game. We ordered $500 worth of tires and they told us we had to wait 2 weeks for the instillation that we paid another $80 for. Waiting in line the workers seemed aggravated and bothered that there were a few people there waiting to be helped. When we got to the desk and explained how we needed the tires put on right away because of the snow coming and because the date they had me for would not work due to important appointments and prior engagements, the worker replied with " well then don't drive your car in the meantime" I work non stop every day all day and need my car to ensure a living. It was the worst experience and we are thinking of sadly cancelling our entire membership because all the benefits and perks that were promised when signing up seem to be not all that great. Supply and demand...if there are only 5 workers in the tire center while 10 people in line needing new tires......how about not have a thanksgiving promotion and sale if you cant handle all the business and work. We went elsewhere, got a cheaper deal, nicer service and an appt for right away. read more

This Costco sucks. Parking lot is terrible and there is no flow to check out- constantly waiting to get in and out of the store. It seems like things are out of stock a lot. Overall, poorly managed- I would recommend the Dedham location instead. read more

Costco has amazingly low prices on a wide variety of stuff... it is more of a higher end store in terms of selection but there's deals like $6.99/lb when you buy 2 lbs of organic coffee at a time or $6.99 for 1 lb of all natural deli ham with no antibiotics which is easily at least regularly $2/lb more at other stores. Service is acceptable and don't forget they really pay their people more. read more

This place has terrible service. The optometrist is consistently rude on the phone with no sense of customer service. He always seems annoyed at having to answer your questions. I received a call today saying the glasses are ready and to pick them up. When I got there, he said the glasses couldn't possibly ready in a tone suggesting that I was an idiot for assuming otherwise. Prices are good, but is it worth the hassle? You be the judge. read more

We started with a membership for diapers and wipes, but Costco provides so much more. After stocking up on paper goods, batteries, light bulbs, detergents (and they are stocking more environmentally friendly stuff, albeit mounds and mounds of stuff evoking scary flashbacks to Wall-E), our small family still buys groceries at Costco. Our son refuses all cocktail shrimp that is not from Costco, and truth be told, it's damn good stuff - better than Whole Foods and Legal's shrimp! Julia Child apparently said she'd prefer beef from Savenor's, then Costco. Great steaks (freeze half for later), veal scallopini, buffalo mozzarella, Starbucks coffee, and organic chicken are all things that we might not buy elsewhere due to the price. And you find random amazing things like the most delish salt/pepper pistachios under their Kirkland brand. And how did I ever host a party before Costco??? I'm not planning on returning for diapers, but I'll be a Costco member forever. read more

Usually, when I have been to a Costco store, I have not had a membership. They cost too much for the frequency that I would go there. When I had a trial membership (I forget where now) I learned that it was not required and that they could add a surcharge at some percentage like %10 or something... I bought many things from Costco without the membership. When I moved to Waltham, I talked to a person on the phone because I was looking for a particular item and I wasn't sure if they had it. She told me that I could not buy anything from the store in Waltham without a membership and there there were no free trial memberships whatsoever. That sounds pretty stingy to me. read more

I''m only partially obsessed with Costco. When I go inside, I tend to flit around like a crazy caged bird, cuz there is just so much to see and samples to be had! At the end of the day, I usually only come out of the store having purchased like two things (totally defeats the purpose!), but some of the stuff they sell in there is just so random and amusing. And the sample people...well, you don't mess with them, or you're getting NOTHING! I love their muffins, mmmm. And the "food court" is wicked cheap! Hot dog and soda (with free refills) for $1.50 and a huge fro-yo for a buck and change...yessir! I'd definitely come here just for lunch before. The seating area is a little crowded and sticky/gross, so I tend to just grab and go. Oh yea, and you definitely need to master the "Costco walk" to make your way around here, these people are crazy! Anyway, I loves it and somehow I always find a magically parking space in the first row before the garage, sweeeet! read more

Just returned from our first ever trip to the Waltham Costco and the frozen ravioli we bought has mold on it-two big hairy spots of mold. It's disgusting. Not happy about this at all. read more

Costco is amazing. Whether you buy in bulk regularly or not, you will save money and have fun. I enter and it feels like a wonderland. Huge boxes of cereal. Gigantic cartons of orange juice. It is so cool. And really, you save money. Try it. read more

Costco is great. This one also has a tire place with GREAT deals on tires. The best part is, while they change your tires, you can shop! Everyone who works here is friendly and nice. read more

The doctor should not be allowed to answer the phone, or probably see patients for that matter. He was so rude I'm grateful I couldn't get an appointment. Bullet dodged! read more

The worst. Endless lines and they don't care how much they inconvenience their customers. Prices are much better at Market Basket or almost anywhere. I rejoined to save on tires. Now I remember why I had quit. Wish there were a zero star option. read more

It used to be ok, But this year, Waltham Costco has become the most terrible place I have ever shopped. Most employees there are cold and rude including managers. The quality of the products are also getting worse. You can even smell the rotten fruits when you approach that section. You can get easily better service and price some where else, such as BJ's, Market Basket, Sam's... read more

Can I just say that I have an incredible shopping experience every time I go here? Now, I can't say that I enjoy the company of my fellow shoppers who always seem to be in the way with their big carts or hold me up while they load up on free samples, but everyone who works there goes out of their way to be friendly and help you. They all seem to be members of a winning team, support each other, and provide outstanding customer service. In addition, I always shop with my two kids in the cart, and every worker gives a smile, talks to them, tells me how cute they are, etc. I always leave in a good mood. Keep up the great work!! read more

This review pertains to the Costco tire center in Waltham - I spoke to a gentleman on the phone regarding a potential purchase of 4 brand new tires for my Passat and while the man on the phone was somewhat thorough, I felt extremely rushed by his one or two worded answers. Additionally, I could barely hear myself speak into the phone as the loud ringer of another phone line on his end continued to ring and ring and ring, which was pretty disturbing. As I understand I am not the only customer to call in inquiry of tire sales, I would have rather him put me on hold to answer the non-stop ringing and get back to me so I could talk to him in peace. Irregardless of this first impression, the shop was extremely busy, and quoted me ~3 hours to install 4 new tires. I know this isn't always a 1 hour job and with people ahead of me, I understand fully there would be a wait, but what does one do for that long? There is no way to make an appointment so you can come in and out in a timely manner - if I could make a general suggestion to the tire dept at this location and any other applicable Costco tire center, it would be to allow customers to schedule appointments so you can factor in how long the service might be...that way, you have customers that are aware of how long they will need to be on site for and aren't just loosely walking around the highway sidewalk for 3+ hours. Additionally, not every customer who comes to have their tires swapped out wants to shop in Costco for hours on end. Just a thought...otherwise, Costco has pretty competitive pricing, especially with online sales/coupons that many probably are unaware of. Would recommend purchasing tires from Costco to anyone who plans a long shopping trip or lives close by and can go home for a few hours. read more

Excellent. And, the wine shop is simply the best in Boston ... period.

First, let me say I love Costco. Great store. But, if you get the chance, avoid Waltham. I already know this store is a nightmare, but I went today and my very low expectations were not even close to met. First off, the parking lot is terrible. Cars and shopping carts everywhere. Second, the store itself is not meant to handle the traffic it gets. The aisles are very narrow and the store is kind of dark and dank. Third, you can time your checkout with a sun-dial. It's painful. And today, I was lucky enough to be caught by the guy at the exit who checked my receipt and found I was not charged for something.... so.... after 45 minutes checking out, I am back in the returns line to pay for this small toy they missed at checkout. Brutal. By comparison, the Everett Costco is paradise. Steer clear of this store if at all you can. Go to Everett or Nashua. Or even get that Colonoscopy you've been putting off. It will still be more enjoyable than a trip to the Waltham Costco. read more