First time at this Costco - I was specifically looking for Amylu products. They carry these at other Costco stores but they don't have all the same at this location. The store is clean and layed out well. I was here at a good time as it wasn't overly busy and crazy parking. It's fun to browse the store too just to see so many options. Gas is a good price too. I also found several organic veggie/fruit options I was looking for too. read more

Costco Wholesale - Pretty plant pots on display when you enter the store - Wholesale Stores Near Me - Durham, North Carolina

The Durham Costco is one of my favorites. The staff is always friendly, but the parking lot can get hectic on weekends, so try to go on a weekday if you can. On my last trip, I picked up snacks for 105 participants at a Veterans 5K, and everything came out to just $290. Great deals, great people, and if you time it right, the samples can feel like a full meal. read more

Costco Wholesale - Snacks - Wholesale Stores Near Me - Durham, North Carolina

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I love this Costco so much! It's so clean and well organized. The staff members are always really nice and the lines move fast.

Costco is a great place to get new tires! The membership pays for itself. I love coming for this free samples. The only issue is the large quantities of food But, that's a good problem to have. The pizza is so greasy but yummy. Five stars! read more

First of all, finding a parking spot is horrible. It's a very crowded Costco and the place was not welcoming at all. It's unorganized and employees seems not happy and/or enthusiast whatsoever. The folks are mostly inpatient and somewhat rude. I'm sure it's just the over all atmosphere/environment of this particular Costco. It is going to be a while till I visit again. I did not enjoy my shopping here in Durham district. So far, out of 5 different Costco I've been to...this had to be the worse one by far. My go to Costco here in North Carolina is in Greensboro. I hope the leadership here in Durham regroup and understand the customers a little bit more. I am a unsatisfied member. read more

We used to belong to warehouse clubs a long time ago but stopped when we became empty nesters. We decided to join Costco again because they still support diversity when some some politicians are against it. This place can get very crowded and overwhelming, but you can also get great deals in bulk. We got some produce, frozen food and even some shorts for my wife. We will try to pop in monthly and stock on up items we need. read more

Costco Tire Center tried to rip me off on a whole set of new tires I did not need. LIEDabout being unable to fix nail in tire. LIED about condition of remaining tires. Refused to honor their own warranty. This was not some small sleight of hand: they LIED about a potential nearly-$1000 purchase. read more

Great selection and great values makes it easy to spend my money here. I love the early hour start for executive members since I am disabled. It means easy parking and a quick shop and check out for me. read more

It's your standard Costco with good products and it's quite clean. But just so little parking space and that lot has some tight turns. So be careful! read more

Thoughtful & kind customer service- from entrance to exit. Availability of power scooters is a must for accessible accommodation for my husband & myself- This warehouse style location is loaded with all kinds of goodies. I like the men & women sock bundles- lots of bulk household and food selections- eye glasses and eye care - bakery - a freezing room for cold foods( may need your coatspectacular meat selection - I feel reasonable prices for numerous items- I like to take my time & shop around to get the the items needed for the best value and consideration of time. Pharmacy service is available- the team is professional & courteous- maybe a wait line - but several meds are offered at very reasonable prices. This location is conveniently located off the I 85 corridor- past by and situated at a Mac Donald's- Verizon- accommodations- nail salon & many other customer shopping experiences. To me- coming off the interstate and a couple of short turns makes this a prime location & there is usually a line at the gas pump but well worth the price per gallon in this area read more

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I am a 74 year-old handicapped individual Who On March 16, I placed an order with Costco.com for a brand new Dell computer. on March 19. I received a used computer showing a service tag number on the box showing it went under remote repairs from September to December 2024 Costco is claiming that the computer was mailed to me from Dell and Dell was responsible for this while Dell is claiming Costco's responsible for this I was informed by Costco that I would be receiving a return label which I still will not receive but i did receive an email indicating that the process to return is taking longer than usual As they need to inspect the unit Due to parkinson I purchased this item for its voice Recognition abilities And the time they're taking to resolve this matter is unacceptable read more

10/17/21 After Driving cross country and over 6,000 miles from California, to this side of the map, we pulled into this Costco to have our tires rotated. We were greeted by Chris in the tire shop. Everything was smooth until we went to pick our suburban up and noticed scratches and a big gouge on the passenger rear bumper. We asked for a manager but one of the guys decided to argue or debate the whole scene. He stated that the scratches were old and that it didn't happen there. We again asked for a manager. A manager by the name of Joe K., came out and went to work. Cris asked us to fill out an incident report. We will report back in a few days how this ends. For now, 5 stars for this tire shop and Joe for treating us right. The gentleman that told us the scratches were old needs to learn presentation. We were not there to argue. We just want to be treated with respect. read more

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I normally enjoy shopping at Costco, however I experienced something extremely frustrating on my way out this evening. This happened around 5:50pm 6/30. I was behind my friend in line to have our receipts checked by an older woman on the left side of the door. My friend, who is Korean, began moving items in the shopping cart to make it easier for the woman checking to see everything since she had several clothing items stacked. The worker said in a very loud and rude tone "Ma'am excuse me!" to have her stop so she could count the items herself. I thought wow this lady is crabby. However, her demeanor completely changed when it was my turn, since I am white. She greeted me with a friendly tone opposite of how she had just spoken to my friend moments ago and asked me how I was doing. She looked at my receipt and said "Five items?" I said yes and held open my cloth bag and she said I was fine. Now mind you I had five pairs of leggings in my bag, four of which were black and all blended together. I could have very easily slipped a few extra pairs in or hid something underneath them. In that moment I didn't look like a 'thief' to that woman working so she didn't have to bother to check. This is not okay. The woman working is clearly racist, and I highly doubt this is the first time she has treated a customer like this. read more

Costco Wholesale - Friday night glizzy - lifewithhanny - Wholesale Stores Near Me - Durham, North Carolina

This Costco has grown on me over the years, so I'm going to be slightly biased :) I remember when I first started to coming to this Costco, I noticed the employees were rude and the store to be a bit messy. But I have not seen any rude employees lately, and I sometimes found the employees to be super friendly - Especially one time when I was trying to return an item, and this employee named Gladys was super duper friendly and helpful. It simply depends on the person I guess? I have no issues with finding things I need at this location. For certain items such as luggage set, I find it helpful that this location has them on the aisle as a display for people to play with them! I'm a big fan of Costco, and I will be a long time customer here. See you soon, Costco! read more

Everything!! I always find items I don't need, but can't live without!! It's an hour & 30 minute drive to reach the Durham store. So we bring our coolers & peer shop! read more

Costco Primo Water Delivery: Seniors Beware! Senior Citizens Beware: When I ordered Primo water delivery at Costco in Durham, NC, the sales rep told me that the delivery would come in less than a week, and the delivery person would bring the heavy bottles and dispenser into my home and install it for me. I made a strong point that as a senior, I could not lift the bottles and the dispenser myself. No water or dispenser came on the delivery date set; when I called, I was told that it would take another week or more to deliver the water. So I cancelled the order and got a cancellation number. Two weeks later, a delivery person knocked on the door and quickly left. The dispenser and two bottles of water were left on my front porch. I have been told that when I call, it will take another week or so to come and pick up the items. Then, on the pickup day, no one showed; the excuse being that "we called and no one answered"! Yet they texted me before saying they would come, but there was no text before or on the actual pickup day, nor, to my knowledge, did they actually call. Mind you, dispensers and water bottles have been sitting on the porch exposed to the elements for almost two weeks now. Still, I was told to put in another pickup order, which I refused to do. It has been nearly a month now that I have been trying to get this resolved with Costco Pimo Water company... what really worries me is the fact that the water, when it is finally picked up, will be given to another consumer after it has been exposed to wild animals and the sun! read more

Costco Wholesale - Senior Citizens Beware: Costco Primo Water Delivery is the worst! - Wholesale Stores Near Me - Durham, North Carolina

Update: Costco now has self check out lines and self order kiosks for food! This has greatly improved my experience by making everything so much faster. The self check out also accepts international cards without need for any special codes to be punched in (the cashiers have to type something special in and throw a fit if you don't tell them before they scan or swipe the card). Also, recently, the attendant on duty at the gas station has been much more easily visible and available. The tire center service is also great with fantastic pricing. The one downside again is that if you have an international card, sometimes the people at the counter make a big stink for no reason. I did manage to get my tires but not without lots of headache from the person on duty. read more

Costco Wholesale - Acai bowl - very generous portions of acai, granola, strawberries, and blueberries! - Wholesale Stores Near Me - Durham, North Carolina

Lady at the front door doesn't allow me to use the Costco Shop Card (aka the gift card) to get in, saying "Ya must be a member!". Wow, then what's the point for Costco to sell gift cards even? So members can buy gift cards for themselves? I don't understand and won't go here again. This is either a new policy or a special thing for Durham Costco. read more

My experience with Costco has been great from the first day it opened its doors in Durham. For a while, Costco struggled to maintain the freshness of its chopped kale salad. The salad was great the day it was purchased, but lasted only a couple of days after purchase. It was most disheartening because the chopped kale salad was delicious when fresh. That challenge went on for several months. Costco soon realized that the bags of chopped kale salad were picked over and left at the store because, absent a large gathering, no one would eat two bags of chopped kale salad in one or two days, especially when the expiration date was the date of purchase. Costco has worked to correct the chopped kale salad challenge, and now the salad lasts at least 4 days after purchase, and the expiration date is generally three to four days after purchase. My comments are based on my observation during visits at least three to four times a month. Costco seems to be able to stay on top of the quality of its foods, clothing, and other goods at this point. The fact that it is almost impossible to find a parking space without circling the parking lot two to three times should be a testament to their quality of food, service, and non-consumable goods. read more

At the time of writing this review, this Costco in Durham only has a three-star average rating with 69 reviews. That surprises me because based on my experience, this Costco doesn't differ significantly from other Costco stores I've been to in North Carolina, Georgia, and California. Our trips to this Costco aren't much different than any other Costco. We're able to find what we need, good quality and in bulk, at reasonable prices, and we fill up our cars' gas tanks too. Our family has been big fans of Costco for years. There are three Costco stores in the Triangle: (1) this one in Durham, (2) one in Apex, west of Raleigh, and (3) one in Raleigh. Of the three, this one is closest to Chapel Hill. I like the Kirkland Signature brand. I like the quality and value of the Kirkland Signature line. Kirkland Signature products I've purchased regularly over the years include vitamins, fish oil, frozen salmon, antihistamines, 13-gallon trash bags with drawstrings (the best), and golf balls (K-Sigs are terrific). Kirkland Signature products my wife likes to buy include Greek yogurt, olive oil, vodka, margarita mix, maple syrup, paper towels, and napkins. She also used to love getting Kirkland Signature K-Cups for her Keurig coffee and espresso machine before we got our Nespresso machine. If Kirkland Signature ever comes out with Nespresso pods, I bet they'd be good too. If you couldn't tell from the above, Costco is one of our go-to stores when we want to stock up on groceries and household supplies. My wife typically purchases bread and produce from Costco. Produce we normally get includes avocados, bananas, blueberries, celery sticks, mangoes, tomatoes, and watermelons. She also likes getting frozen fruits to put in our homemade smoothies which are made with our Vitamix blender (also from Costco). I've lived off the frozen foods from Costco for about two decades now. The aforementioned frozen salmon has been a staple, but so has chicken, personal-sized pizzas, and yakisoba noodles. Also, quinoa and kale, burritos, Jamaican beef patties, and more. Snacks like KIND Bars and Heavenly Hunks Organic Oatmeal Dark Chocolate Cookies and dressings like Avocado Goddess are great to get here too. Toothpaste and Glide floss are staple toiletries we acquire along with laundry (Tide) and dishwasher (Cascade ActionPacs) detergent for when we wash clothes and dishes. Another item my wife loves to get from Costco are boxes of Kirkland Signature green tea, sencha and matcha blend (produced by Ito En). The Samsung 4K UHD TV and versatile Shark vacuum cleaner in our new apartment in Chapel Hill also came from Costco as did the three succulents which decorate our living room. We appreciate that Costco is taking the COVID-19 pandemic seriously and requiring everyone inside to wear masks. Something we've noticed at this store and the Greensboro store are signs that list in-stock and out-of-stock items before you enter the store. They're helpful. During the pandemic, we didn't see signs like these at the two metro Atlanta stores we frequent (Brookhaven and Cumberland). Maybe it's a North Carolina thing. The gas station outside is one of the smaller Costco gas stations I've seen with 12 pumps: https://www.yelp.com/biz/costco-gasoline-durham-2. If all you need is gas, then Costco is a great place to fill up because their gas prices are consistently competitive. read more

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I was seeking new tires and many suggested I go to Costco Tire Center [Durham NC]. It was suggested I arrive at least 30 mins before opening so that I could get in the que early and therefore be serviced with minimal delay. It was my hope that since I was 2nd in line once doors opened @ 10:00 am, I could anticipate having my car ready within 2 hrs. Well, I was told that given I was a "walk-in", my car would be serviced in relation to those who had appointments [had priority]. I took an Uber home. When I checked on the car at 3:30 pm, service technician stated car and not even been seen yet!!!!! Mind you, my car had been there since 10:00 am!!!! I was told to call back again at 5:30 pm. If car is not ready, they will need to give me a refund and I will be seeking another vendor. I have been without a car ALL DAY for only needing two tires replaced. Buyer BEWARE. I strongly suggest any Tire Services need to be scheduled. If you are a walk-in, keep your fingers crossed. read more

For me, the jury is still out on this store. I've been here a number of times since May and some experiences have been fantastic while others have been disappointing. Audiologist group is great - respectful, easy to talk to, will not oversell products a person does not need. Optometry department was horrid to us while looking for eyeglass frames for my daughter, just downright rude, sanctimonious, and didn't seem to care if they got our business. Despite my daughter finding frames she liked there, I took her somewhere else where my business would be appreciated. The general shopping is decent if one is aware of prices across town or at other stores - just because it's a big box buy in bulk store doesn't mean one is getting the best price. Some products are priced to be worth it for me to shop here, others I would have to go elsewhere for. Tried to find DVD or Blu-Ray players here - not stocked? I guess I'll have to go to Best Buy or BJ's instead. read more

I'm not sure how I could have not reviewed Costco for all these years but here goes! Costco. The best place to bulk shop, period. I shop at Costco more than I should admit and love how they have so many organic choices these days. Staples here are organic Bella mushrooms, organic quinoa, organic zucchini/squashies, organic almond milk, organic chicken broth, pistachios and pine nuts. Pine nuts are generally expensive but it's so nice to see things in bulk so that you don't have to consistently stock up. The Dave's bread 2 pack for $6.99 is also a steal - since one loaf usually runs you the same price at Whole Foods. I enjoy new brands, and with new foods and products at Costco, every time you shop, you see something intriguing. The only thing that drives me a bit bonkers is that they move products often so that you can't just memorize the spot, grab and go. It's almost a scavenger hunt at times, especially when they moved chicken broth 3 aisles away from where I'm used to it being but oh well, you get some exercise in! Have had a few grumpy cashiers but staff for the most part are friendly and helpful. It takes a huge operation to keep Costco running so thanks for all y'all do! read more

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Ordered a nursery set from Costco.com- DO NOT WATSE YOUR TIME OR MONEY!!!! The wrong item was delivered. Fine, mistakes happen. Called customer service and was told they couldn't do anything because it needed to go through the furniture department. Waited for a call from them, nothing. My husband has had to call over 6 or 7 times trying to return the item for the correct one. They say they will call back and they don't. Almost a week later I get a delivery experience survey, I give poor ratings and like magic a call comes that night, and come to find out the product we ordered is now out of stock. STILL no call back about someone coming to pick up the 500 pound furniture. Horrible experience, still unresolved and it seems that no one cares. DO NOT PURCHASE. read more

The best treat after grocery run is getting this delicious freshly baked pizza. I always love the oozing cheesy!!! Parking: There's always available slots. Staff: Went there nearly closing but he was still very accommodating and friendly. Restroom: It was clean and maintained. read more

Costco Wholesale - Cheese and Pepperoni Pizza - Wholesale Stores Near Me - Durham, North Carolina

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Costco usually has good quality stuff. I spend at least $5,000 a year there. But was disappointed during ny last visit. The Visalia Sweet onions were very bitter and the seedless watermelons were not seedless or ripe or sweet. I think quality control is slipping. Try harder guys!! read more

Love this Costco, it's a gem in Durham honestly. I've been a Costco gal for years, the other wholesale competitor in the area (I won't name names) just doesn't do it for me. I've been driving up here from the Brier Creek area for some time now and it's always worth the trip. This location always has what I'm looking for, and usually a lot of what I'm not but still end up buying. Parking doesn't seem great but I've never had to wait for a spot and the staff are friendly. Staff are masked and adhering to social distancing, some customers may need a reminder but I'll just attribute that to the holiday rush. My only qualm with this Costco is that it doesn't get all the cool retail items that some of the "larger" locations get. I use quotes because let's be honest, has anyone ever seen a small Costco? Exactly. Something I did think was odd was that they were still giving free samples. Some were individually packaged which was great, into the pocket you go (I got two dog treat samples) but the ones that weren't were a hard pass for me. The person giving them out had gloves and a mask but there's just too much going on in there for that mini croissant to be worth my life. Until next time, see you in the Costco line - socially distanced of course! read more

Brianna is always so fresh and friendly. Usually in the fashion dept but yesterday on the door. I didn't see Joe Cruise yesterday,he's an outstanding mgr. Always making sure we are doing ok. The guy in the commissary was friendly and didn't shove my smoothie toward me ( some do) Jalon and Will are courteous and always speak. Asking about my fur children means a lot. Last trip several tried to come in to find me. They are Costco fans too. I like it when it's a lovely experience with out a sourpuss employee being a hatefull smart ass ..that would be Janis. I avoid her at all cost . Smart mouth on her.Not only rude but tremendously insulting and gossips about members.. I'm trying really hard to be a gentleman. Some people will Not Let you. Over all I love that store and most employees. Reminds me of Belk Leggett. The high level of epic quality and customer service. read more

We always have a great experience at this Costco! Want to shout out Tye in customer service and Janet at the front checking receipts. Both were extremely nice and are examples of what every customer service member should be! We always look forward to our shopping experience here! read more

Yay Costco! I might be biased coming from out of state (and my baseline could be different) but this Costco is one of my favorite. Here's why: -Ample parking -Very little wait -Freshest produce -Friendly staff -Reasonable item turnover (I don't have to go back immediately if I need a second item, but they do get new stuff in all the time) Plus, the regular reasons to like Costco- prices and return policy. My main complaint is that the return line always seems long, so I try to plan for that if needed. read more

Seems like the staff at this Costco could use some sensitivity training. Not the friendliest store I've ever shopped in. Not that they're particularly rude but they have a very "no nonsense" attitude when dealing with customers. I've experienced it myself and observed it in interactions with others as well. read more

Costco now has self check out. That should help expedite the lines and wait. Now they just need to figure out how to streamline the lines out the door beyond the receipt checkers. June 12 update: all guests are required to wear a mask and to facilitate that the greeter has a box of masks and hands one out to anyone without one. They have also made the self checkout a modified lane with an employee scanning everything and only two of the six self checkouts open read more

We've been avid Costco members for many years, and have always appreciated the service and selection. However, this review is specifically about the bakery. Don't waste your time ordering from the bakery in advance. They are unreliable. I ordered apple pies for a memorial service which were not there when I came to pick up. There was no record of my order. This is not the first time we've experienced problems with pre-ordering food from this Costco. They're good at other things, not this. read more

Came over to look at and buy a MacBook Pro. I called ahead of time to ask if they have any in stock for sale and the rep on the phone said yes this location has them. I arrived and found out that none are on display. And after speaking to various associates at the customer service desk and another kiosk found out that yes the warehouse does have them, but since apple representatives have not given training to the sales staff yet they can't sell any of the laptops. Get your stories straight! Since that was my only goal, it was a complete waste of time, 40 minutes of driving roundtrip. read more

We travel around the country in our RV and we usually stay 1-2 weeks at each city we visit. We try to go to Costco for groceries and we love finding items we know and also what's new. We had never gotten a bad Caesar salad until we went here. We usually get the salads they make at the store and this one looked good from the outside, and according to the date on the package, it should have been fine, but when we opened it and served it that same evening, the Roman lettuce was awful, soggy and it should not have been sold to anyone. We were leaving the same day and couldn't waste time taking it back. I should have taken pictures. Next time we're in the area, we'll give a different Costco location a try. read more

Freshest produce and meats. I trust their research on other items and always feel confident that what they sell is the best item at the best price. An employee once told me that they hate bringing in inferior products because it creates too many returns and additional work. It's not worth the effort. I also like the fact that I see the same employees there since they first opened and they still have a good attitude. They must take care of them. My only complaint is that their hours are limited. read more

This Costco location was incredibly helpful and patient when I returned a big ticket item, and then just ten minutes later changed my mind and took the same item back. Great customer service here. More generally, I love Costco's business philosophy and practice. The employees are allowed to unionize (and they have!), and management pays fair wages while remaining very competitive in the market. The CEO's contribution to policy/political discourse is also very progressive and refreshing. The only thing stopping me from giving it 5 stars is the lack of organic, fairtrade, local, and/or vegan products. I was here shopping for a conferences (that stipulated all food be vegan), and the Einstein bagels seemed vegan, but I saw one suspect ingredient, L-cysteine. It's a dough riser, often made from human hair, hair that usually comes from China! I actually tried to call the manufacturer (probably a more appropriate name than "baker") but didn't get an answer if it was hair or a lab-created enzyme. This is just one example of the processed food (even if it was just a lab-created enzyme), but it's indicative of the highly processed food that dominates the store. Which would be fine, but have a healthy/vegan/organic option available for those of us who care about that stuff! read more

I love costco. I love that there is one near me! The customer service here is quite exceptional. I didn't experience this first hand, however. I came in to pick up some canvas pictures I ordered on line and waited patiently as one of their customers was clearly agitated for some reason. I quickly pieced together that she had ordered some prints to be produced of her kid's wedding. I assume they were prints from the wedding photographer and Costco needed the release form from the photographer, which she did not have. She was VERY upset and raised her voice quite loudly. The supervisor was there as well as the cashier that was trying to help her. They tried their best to explain to her that they needed this release form due to copyright reasons but the customer wouldn't have any of it! After watching this 10 minute awkward and painful altercation between them, she finally left in frustration, but not before yelling some more. As I approached the counter, the cashier was still very pleasant to me.. perhaps because she was relieved to be done with the previous customer. Either way, I had to give the cashier credit for not losing, because I'm pretty sure I would have. Plus they gave me coupons when mine had not arrived yet. :) read more

I do try to shop at Costco whenever I can (sometimes it's not worth it because I only shop for myself) and definitely always get gas here. Sadly I much prefer the Raleigh Costco on Wake Forest Rd which was my old Costco that was literally on my way home. The layout of the Durham location parking lot is a little weird so it's very difficult to pass in front of the store. I even find the employees to be less friendly and helpful at this location which is a bummer. On a positive note, the Durham location is much less busy than the Raleigh location so the wait isn't as bad and finding a spot in the parking lot isn't as bad. read more

I ordered a pepperoni pizza while I was in the store at 4:42 pm and was told the wait would be 30-45 minutes so I said ok I'll wait. At 5 I went to pay for the pizza, knowing that it wouldn't be ready. The cashier looked for the pizza before I could tell him that it probably wasn't ready. He looked around for about a minute and looked into a pizza box that was on their ready shelf and handed it to me. I paid for it and went home. First off the pizza wasn't warm even though I placed it in an insulated bag. When I got home it looked like the pizza was left on it's side and allowed to cool. read more

Costco Wholesale - Wholesale Stores Near Me - Durham, North Carolina

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