As an Executive Member since 2016 who averages $1,000 to $1,500 in monthly spend, I expect a basic level of professional service and common sense. Unfortunately, my recent experience at the Roseville warehouse fell far short of Costco's reputation. I purchased a steak that was clearly spoiled upon opening. When I sought a refund, the membership desk staff insisted I should have stored the foul-smelling, rotten meat in my freezer and transported it back in my personal vehicle to prove the claim. When I questioned the hygiene and health risks of this request, the staff became dismissive and confrontational. While I eventually secured a refund, the process was unnecessarily difficult and like pulling teeth for a loyal customer over a $40 item. Forcing members to handle biohazardous waste to satisfy a return policy is a significant health protocol oversight. I hope management addresses the lack of professional judgment at this location. I am happy to update this review once management contacts me to discuss a better path forward. read more

From coats, to cod, to costumes you will find a little bit of everything in Costco. They have hot food, fresh flowers, clothing, furniture, cleaning products, electronics, and so much more! This store was extra busy on a Monday afternoon. Be careful before you step out of an aisle. It seems that lots of people are rolling their cars without looking or pausing. They have many people out, giving samples of all sorts of things- including hot foods, granola, and candy. There's plenty parking! read more

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I belong both to Costco and now Sams Club because we travel a lot and like the discounted gas. One thing I have to say about the Roseville Costco is that checking out is ridiculous. With Sam's Club we have Scan and Go and we are in and out in a hot minute (even can use this for gas). At Costco they just about tackle you at the door to make sure you scan your card (which Sam's does not do) and then you are in line forever to check out. Today for some reason even though it was very early in the day someone was scanning a loaded basket with a handheld scanner. He finished scanning but something went wrong and I was next in line and even though they changed the register to another person we waited 20 minutes something about a pick up. Come on Costco you can do better than that! read more

Well stocked and clean store, with quick, efficient cashiers. Good location, but parking is always a challange. If the stores are made larger or located in a busier area, they might want to consider a parking structure. Merchandise is priced to be a good value, with some items being unique to Costco. The cafeteria area in this store is a bit cramped and too close to the checkout registers. If remodeling is on the horizon, this should be looked at. read more

The food court this location leaves a lot to be desired, the ice cream is constantly down, they put the hot dogs on torn in half buns. Certain workers are loud and rude and act like they are doing you a favor. Between the Costco police demanding ID and the food court being half open and them changing the companies that they purchase from for lower quality , I'm ready to let the membership expire. read more

Great store with friendly staff. Always have what I need. Parking is plentiful. Thanks costco team.

Optical Department. I walked in with my prescription to get lenses put in my old frames. Yes, they do this, so don't let them tell you they don't. I got a very negative response from Tara who seemed to want to do everything but process an order for me. She told me "NO" unless I had BCBS in addition to Medicare. I did. She reluctantly stated that she would run it through the system to see if I qualified. I did. On the 13th day after I placed my order, I was at Costco to purchase gas and decided to stop at the optical department to see if my glasses were "in". They were. No one had called me. Does anyone in this department care about customer service? read more

It is a great value, they have a lovely selection, the store is clean and organized, and the employees are friendly and efficient.

over two years and still have not received my rebate check from citi-costco visa. On 7-7-2025 Membership manager at Roseville told me im on my own. That Costco has no control over "costco visa" rebates they push. Bottom line im out 1,457.00 that Citibank agrees Citibank owes me but have yet to apply the funds to my account or mailed me a check. Shocked costco was no help!!!!! Warning!!! Citibank Visa is TERRIBLE to deal with!!! read more

very disappointed that they continue to discontinue products. went looking for "Boost Glucose Control" and they appear to not be caring it anymore. For diabetics this is a crucial ingredient to a person's treatment. my guess is that they do not care. read more

Love this location. The service is very helpful, and friendly. Just visited the tire center for new tires. I was a walk in, and they had me in new tires and on my way in an hour. Good price and super helpful staff. Recommend the tire center as much as any other aspect of the wharehouse. Good people. read more

I got a faulty gift card from this location. I had to go in several times during lunch because I was provided the wrong information for problem resolution. I went in again, described the issue with the gift card along with proof of the issue, I was told I was going to get a callback. I got a call from the warehouse manager, she told me there was nothing she can do on her end and also she didn't have a complaint from anyone else and told me to deal vendor directly while not at all providing contact to said Costco vendor. Why would it matter that many other cards have been sold already when I already proved that I bought these from Costco and of the problem I face in using it. I asked shouldn't Costco be more helpful since it is a vendor the company choose to work with. She said repeatedly it is not their problem. Her unhelpful attitude upset me so I raised by voice to get the point across and then she tried to gaslight me and pretend to be the victim. read more

I'm just letting you know that your hams are bad. It's Christmas so they can't be replaced. Don't let anyone you did not know. The meat tastes old and rancid. What a disappointment for an abismal year. I will know the exact source if I have food poisoning symptoms. Most expensive trip I've ever had to this store with the worst return on investment. read more

This location typically has what I'm looking for. When I need things in bulk, this is my go to place. The selection on staples is great, and every day items are fairly priced. The employees are always friendly, and I'm always amazed by the speed of checkout there. read more

I have never, in all my many, many years of shopping at this location, ever had a problem with service, selection, or value. It is rare they are out of something that I needed to buy but they are more than happy to check inventory at other locations when I ask. People are friendly and always willing to help. LOVE my Costco! read more

You have to pay to be a member of Costco Wholesale . One can find deals online to get the best price for Costco's membership. They have a gas station that is members only. There are always long lines because the gas prices are super cheap. Entry and exit ways are checked by employees to make sure someone in your party has their membership card. Costco's employees also check your receipt on your way out so there is a line usually to exit the warehouse. One thing I am not particularly fond of is Costco lack of signs throughout the building so it can be tricky to find items. Costco offers an array of products which includes prescriptions for your pets in their pharmacy. They also have an electronic section and jewelry and even an eye care/ hearing center. One thing I enjoy is Costco's cafe. Once you exhausted yourself with shopping, grab a very cheap all beef hot dog , soda combo ($1.50) and free refills. So grab yourself a carbonated beverage or lemonade at the soda dispenser. I have also heard good things about Costco's frozen yogurt . I would also recommend getting the chicken bake it's definitely tasty and a good portion that can be shared. The service is friendly and quick. Overall, if you are in the market to buy in bulk and then eat some tasty food and get cheap gas, then a Costco 's membership is right up your alley. Friendly note, Christmas and Thanksgiving time Costco becomes a mad warehouse with everyone and their cousin plus some distance relatives cruising for a bargain. read more

This Costco needs at least 5 more scooters to accommodate the huge number of handicap customers. Also no good place to sit while waiting for your ride except on a concrete block which is ice cold in winter. Please have more Costco helpers around to help customers place heavy items in their carts. read more

Wanted a refund on my membership that is a 100% guarantee and was denied the 100% guarantee. The staff walked away from me after harassing me to sign a form and called the cops. Costco then tells my purchases to the police so that it stays in a police report that anyone can view now Melissa Osgood decided to state to the cops that I was verbally abusing her at the Roseville Michigan store. The video recording does not have any verbal abuse I was only trespassed for not signing a form. Melissa Osgood trespassed me for not signing a form They denied me a tire warranty service after I got a screw in my tire. Omar Nezami the guy who gloats they pay him so well he can flat out buy a Mercedes offers me $200. It's great to know they pay him so well but offer me petty change after using the cops as a weapon on me. I only wonder if telling the police I was a Hispanic creating a disturbance was only to try and get a faster response. Really odd to have 6 cops to come so fast IF YOU BUY GOLD HERE BEWARE AS THEY TOLD 2 GOVERNMENT AGENCIES THAT I DID read more

This is our homebase Costco, as well as being our essential resource for a traveling man like my Husband. We are very thankful that the samples have returned! Thank you to the service team who is partnered with Costco. Our home is well stocked for a good two weeks of 100% home made meals and snacks. I have never had an issue in quality in any products specifically Kirkland brand. The highway exit we usually take is under construction, so be wary of that issue. It is busy at any time so I encourage patience and kindness to all. read more

Costco Wholesale - Receipt with some of the items we frequently purchase - Wholesale Stores Near Me - Roseville, Michigan

The Walking Dead meets The Biggest Loser. Armies of corpulent blue collar overweight drones clog up and shuffle the aisles at a glacial pace at all hours. Always crowded -always annoying. Navigating your cart is like playing bumper cars. Staff are equally fat and equally miserable - rude & misshapen blobs who hate their jobs. Real rude.... you get the point. read more

Ok let me start by saying I love Costco products. What I can't stand is the store, people, parking lot etc. You show your membership card to get in, then when you go to check out they check your card again, and then you scan your card at the register. I asked why and the person responded we are stopping people from card sharing. Listen Costco I am buying a few groceries and toilet paper please just chill and stop this madness! We aren't trying to do anything but purchase your products but I get you need to have this power trip! Therefore when my membership expires I will purchase my T.P. elsewhere. read more

Costco as a company treats their customers like crap. They have always expected customers to wait in horrendous long check out lines. Then customers wait in long lines to leave. It's impossible to grab/steal and the extra item on the way out so that receipt check is simply to cover their own employees incompetence. Now they expect you to wait in line to enter the store because the want u to scan your membership card on the way in. They station and employee at each of the two scanners to "watch". Why are they doing this when u need you card to check out? Greed. Greed. Greed. They are cracking down on membership sharing. I don't give a shit if some poor college kid used Mom's card or a single person who can't justify paying a membership fee uses a friend's card. Costco shouldn't be so greedy and shouldn't be inconveniencing their customers to another ridiculous degree just because they want to catch a few people without memberships. I also have a Sam's club membership for my business. I HiGHLY recommend Sam's over Costco. Costco used to have better products but they are very comparable now. Best of all they have great hours open early/late, open when you expect retail to be open and you NEVER HAVE TO WAIT IN LINE!!!! You can use their app to scan each item and pay with to the app. You walk thru an archway that detects your payment and if you bought just a few things they wave you by...if your cart is full they quickly scan a few items and send u on your way. No employee staring at your cart trying to count or digging around. It's a great shopping experience. It's just too bad Costco can't catch up to Sam's club in this area. It feels like they are just to arrogant to care. I think encourage those who liv near a Sam's to give it try. Costco will never change if we all keep putting up with to poor customer service and terrible shopping experience. read more

You can't beat the gas prices and convenience of bigger quantities if your busy and don't have time to shop frequently for non perishables/dry/canned goods. I can't use most fruit and vegetables in large quantities fast enough, so I usually get those elsewhere. Except for the mini peppers! Great for snacking. And a huge slice of pizza for $2! My kids love the chicken melt, frozen yogurt, and hot dogs. My membership definitely pays for itself! 12 gallons today at 4.19 was 50.37 read more

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This location is awesome! I usually frequent the Hall rd location but holy Toledo the amount of traffic at that one. Everything I came for was in stock, which was a blessing! I really liked the store layout. Left with $234 worth of stuff lol. Parking was a breeze!!! I didn't have to walk 1/2 a mile to the front. read more

I love Costco. It's nice to know that Costco pays its employees a decent, livable wage. My understanding is they are unionized or at least have benefits that union members traditionally receive. I like knowing that Costco treats his employees better than the shamed Walmart owned Sam's Club. You will not catch me in that warehouse club. Costco sells great products at a good price. Good price is subjective, you're buying everything pretty much in bulk. Every time I shop here, I usually buy a rotisserie chicken. An excellent price at five dollars. Always delicious and never dried out. Gasoline is a favorite here, too. $.10 or more cheaper than anywhere else. The lines seem longer, but with people paying at the pump it goes rather quickly. I love buying the larger size containers of blackberries and strawberries. It's a much better value than anywhere else. I buy all my bulk freezer bags, food storage bags for the vacuum sealer, cat litter/cat food and whatever else delicious I find ! A wonderful and huge variety of cheeses. Oh, the Kirkland brand Vodkas.... you get gray goose and absolute for a much cheaper price. Again, always find things at a great value. Costco stands behind all its products. Don't like a certain item that you have purchased? It's no problem. They have a no questions, hassle free return policy. Another great value at Costco is found in the automotive department. Top-quality Michelin and Bridgestone tires can be found here on sale every couple of months. I prefer Michelin, those bad boys go on sale- save you $70 per set. Always cheaper than everywhere else. And the automotive batteries? They are Johnson Controls. Essentially an interstate battery. The outperform every other battery on the market, I have never had any issues with them. My go to source for batteries. read more

Costco Wholesale - Diesel here! - Wholesale Stores Near Me - Roseville, Michigan

We were at the food court always good, helpful nice individuals but the people who walk the floor who act like their manager Supervisor or anything above you get on my nerves they take their job way too seriously, and wanna put you out if you don't have your ID not the club member card your state ID, but if the credit card I'm using in my club member card match what does it matter? read more

Had everything we came for , bonus store was almost empty. Got the rotisserie chicken to split with my pup .workers here were friendly. I'm not a fan of these stores but today I can at least tolerate. read more

Love this place! Love this place. Everyone, from managers to employees are all friendly and helpful.

I'm not a fan of this location. A lot of the workers are rude, -not all of them, but enough to make me not want to shop here. Today I bought a large container of pasta salad that expires tomorrow, that's all they had. The regular cases of bottled water have now been substituted by a container of 80 tiny little bottles at more than double the price. If you're looking for the box of vegetarian sausage patties that every other Costco carries, forget it, they don't have any. And forget about asking any of the workers, you're interrupting their busy shift. And never mind the chit-chat people at the exit who hold the line while chatting with each customer with no regards to people waiting. I have a better experience at Walmart than at this store. I live equidistant to another Costco, done with this one, not for me. read more

Much better timing. Store was pretty busy but they had plenty of registers open for check-out. But as usual came away with more than I should. Sign big baskets to put big stuff :-) read more

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I am a big fan of costco and how they have brought everything under one roof, this is a smaller one but that doesnt effect the product option at this location. The only reason I gave 3 stars is becoz of the payment options at costco as they dont allow you to pay via mastercard/amex/discover and other cards. The only option to pay is via visa or debit card. read more

The most rude customer service I've ever had at a Costco. I've been coming to this Costco for years and the customer service has really fallen off of a cliff in the past year or so. Cashiers are super rude and throw your items around without paying any attention. The people behind the snack counter are the slowest moving humans I've ever seen and also super rude and short with condescending expressions on their face when asking how long until a pizza is done. Then the girl, I'm sure on purpose, did not cut the pizza all the way through, so I had to cut it again before I could eat it. Not only will I never return to this particular branch and I'll use my costco card to "preview" Sam's Club but, if these are the types of employees Costco is hiring now, I'm going to gradually sell my investments in Costco stock because customer service as poor as this reflects poorly on the entire company leadership team. read more

2.5 hours from appointment time until the car was done to have the tires rotated. was early for appointment. they need to take less appointments and or walk ins! read more

Going to Costco is like a trip through the JCPenney catalog right before Christmas when I was 7 years old. Let's do a side-by-side comparison of what these two entities offer to justify the analogy, shall we? 1. Wide Variety Costco - Your head is immediately on a swivel when you walk in ... to the right, an array of flat screen, LCD lovelies summoning like sirens. To your left, the "buys of the day" ... Kirkland underwear, canned tomatoes, v-neck sweaters and strawberries. Are we in retail heaven? JCPenney Christmas Catalog - Toys for every age and both genders. While I would rifle through the Barbie section, the superhero action figures loyally waited for my anticipating eyes. Cowboy outfit, Tonka trucks, Lincoln logs, a foot-pedal powered car ... are we in retail heaven? 2. Inspiration Costco - On a trip to pick up finger foods for a BBQ with friends, Deb and I happen to pass by Pur water filters. Could I install that chrome beauty on our pedestrian sink? Surely a pipe dream ... or was it? Inspired, a couple of hours later we were boiling fresh ears of corn in ... you got it, freshly filtered H2O, courtesy of our friends at Pur. Costco inspired me to become a mechanic. JCPenney Christmas Catalog - At 7, I was already well aware of exceeding boundaries and not overwhelming Santa Claus with too ambitious a list. Yet there I was ... my 15-item limit having been realized ... glazed over eyes set square on the latest Daisy air-powered bb-gun. I was Johnny West, Chuck Connors and Wyatt Earp ... what a gem! Inspired, I'd add it to my list and hope for the best. JCP inspired me to be a gamblin' cowboy. 3. Anticipation Costco - Part of the thrill of going to this place lies in not knowing what new items will be available ... a juice machine demo, a 6-person camping tent, Adidas socks and t-shirts, or maybe the latest book in the Hunger Games series ... it's like a blindfold gets yanked off your eyes every time you walk in. Plus, who doesn't look forward to the 5-dollar chicken? The berry smoothies ... the chicken roll-up thingies, the samples ... the list goes on. Anticipation indeed. JCPenney Christmas Catalog - Do I even have to write anything here? When you're 7, waiting for the Penney's catalog is like opening the world's biggest box of Cracker Jack ... when the prizes were actually worth wanting. It was a direct line of communication to Santa himself ... why, I wouldn't have been shocked to find out he did the layout and design for the catalog himself! Anticipation indeed. So um ... yeah, Costco is pretty cool. (p.s. I got the bb-gun that year) read more

Costco Wholesale - Wholesale Stores Near Me - Roseville, Michigan

I was desperate for some country ribs. Went to Costco and there were none in the cold case. Asked an employee if there was any chance to get some - he immediately went in the meat department and made me two packages of country ribs. Outstanding service by Joe Primavera. Customer service is alive and well at the Roseville Costco. read more

Extremely disappointed after receiving an email about all these amazing specials that were for "this weekend only". I came to the store on the first day of the sale, and all of the things that I wanted to purchase were already gone! I could not make it until 5PM, but given the fact that it was the first day of a 3-day event, there should have been plenty left. All of the employees acted as though they had no idea what I was referring to when I mentioned this ad. The paper towels in the photo were not available. When I asked an employee about them, I was told that they were on the floor yesterday, but he hadn't saw them at all today. Almost as if they were taken off the floor for the sale. It seems to me that they sent this ad to bring in traffic, even though they are not available. When I asked another employee where I could find the spinach and cheese cannelloni that was listed at $3 off, she pointed me in the direction of an empty refrigerator. I spend a lot of money in Costco, and this incident has me seriously considering canceling my membership and trying Sams Club or BJs instead. It is really rude to post an ad for things that are not available. If it was truly sold out already, there should have been a limit on the items, that way customers that have to work during the day can still get a chance as well! read more

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The employee guarding the exit gate was extremely rude to me as I entered to renew my membership. She stopped me as I entered the exit gate (because that is where you renew your membership) and demanded to see my card. After I showed her, she demanded that I go through the entry gate. At which point I walked out. She was not nice in any way. She did not ask if she could help me. Just demanding that I go through the entry gate showing my membership. I have never been treated so rudely by Costco. I have always talk about how much I love Costco, and I still do! But I will not be returning to this Costco, there are several other Costco's not far form this one with much nicer employees. Avoid this Costco. Here are two other Costco's not far from this one. 32275 Stephenson Hwy Madison Heights, MI 48071 United States 45460 Market St Shelby Township, MI 48315 United States read more

I love Costco. Everything is so readily available and seems fresh. I go there to get their hummus, cilantro shrimp, boca burgers, and other house hold items. This particular location is very clean and also extremely busy. Probably one of the busiest in the Metro Detroit area. The reason I didn't give them 5 stars is because you can't order a cake over the phone. I wish there was an option to do an online order, or at least let you call one in. Other than that it is a one stop shop for all of my parties! read more

Costco Wholesale - Wholesale Stores Near Me - Roseville, Michigan

It's employees that's been there 5-20 years and still don't know about CUSTOMER SERVICE! ONE OF THE WROST COSTCO EVER! When it comes to instant cart orders they are very rude also, they really need to get on they're staff about being rude to customers or they can just retire because they are stuck I. They're old ways, they need to adjust or just quit. Treating customers bad is terrible. read more

I started going to this Costco years ago. They still offer great merchandise at discount prices. A nice layout at this location, they are pretty well stocked. The staff is pleasant and knowledgeable. For those of us who don't support WalMart and Sam's Club, Costco proves to be a nice alternative. read more