Informed I had Cataracts by eye MD when getting new pair of glasses. Waited approximately 1 year. I…read moreknew my cataracts had to be taken care of ,unknown to me if referral needed so I called CNY EYE physicians. Appointment was made; every eye exam was done during that visit, then was asked what surgery date and place is best. Surgery was done . Receptionist, office staff and MD very courteous and professional. Asked questions and received answers. Wait times for visits reasonable, waited approx. 25 minutes , as they are very busy. I saw Dr. Grant. Received quality care.

I have tried to make appointment to have my eye looked for three days. Every time i call back they…read morestate they are reviewing your information and we will get back to you. what a joke!!!!!!!!!

This is a very different kind of practice review!…read more 1) First of all, it has stood the test of time -- my opinions have not changed, other than to reflect the positive movement over time as I have adjusted to bi-lateral cataract surgery. You might take some significant positivity from the simple fact that after slightly more than a year from my last visit to the office, I remember the people's names below. 2) I happen to be DEAF -- this means that my EYES are significantly more important to me than they are for hearing people. I NEVER TAKE THEM FOR GRANTED! Any impairment of my eyesight has a super major impact upon my life and my abilities to react with the world around me. My eyes ARE my ears also!! 3) In general, this practice distinguishes itself from others, including hospital based practices, for exceptionally strong, people oriented, very friendly and genuinely caring STAFF! Lets start with the font desk, LAURA -- she's a gem! The paperwork can be confusing, she takes care of ANY problems so that they never crop up again! She's vivacious and always had a personal comment to make the visit pleasant and actually enjoyable. Allen -- he's definitely a plus on the office and technical side of the practice! He manages very complex scheduling needs, and manages to rearrange appointments when sudden impact events require changes!! He's also very adept with some of the technical testing machines as well!! He's a very positive guy. Sam -- he's the chief technician in the office. Sam manages to be super efficient, while being genuinely friendly and open and encourages engagement with his patients. Never fear asking Sam questions! If he cannot answer, he certainly knows who can -- and I suspect he tips 'em off because these others lead their arrival in the exam room with the answers!! This is a major plus for the practice! Amanda -- she's a part of the technical staff, and closing in on Allen and Sam in terms of her abilities. The medical staff I interacted with were Drs. Stewart, Dexter and Heater: Dr. Stewart is a world renown eye surgeon famous for his work with Lions International, the group that referred me to Eye Surgeons of CNY when another practice seriously dropped the ball. This is one busy physician!! Still, he found the time to meet me during my first visit and got to know me a bit -- which honestly, was not expected! It DEFINITELY was appreciated! Dr. Dexter is the most active surgeon in the practice. He's friendly, engaging, and actually manages to remember personal details from conversations not part of the patient chart!! Outstanding!! This man is tops in his field -- and gave me corrections BETTER than 20/20 which have held. I'm in awe of what I can see, which is significantly better than I had been expecting. Dr. Heater is the practice's Doctor of Optometry. She participates in the pre and post surgical evaluations. Dr. Heater is vivacious, efficient, and very effective with what she does!

I had Laser Cataract Surgery and paid $3100.00 extra for the best lense on the market. Dr Dexter…read moreand his staff were very professional and explained everything in advance and that i did have other options, but this was the best chance to free myself from the glasses that I had been wearing for the last 25 years. It has been 10 days since my surgery and I do not need my glasses except for very small print. I am very happy with the results and would definitely recommend Dr Dexter and his staff to help you with your eye problems.

The billing practices are to rip-off their patients. Patients are billed for the test and then they…read morebill $125.00 to telephone the results and charge for an office visit this office fraudulently bills your insurance watch your bills

This is an awesome place. From the time you walk in the door you are treated like an old friend…read more Dr. Poulin and his entire staff are extremely professional. He answered every question I had and gave me the best eye exam I ever had. When it came time to order glasses his Optician (Greg) was fantastic. To tell you how much I like this place I drive just over 1 1/2 hours to get to the office. There are DOZENS of Optometrists between Watertown, NY and his office in Camden, but I chose to go to him because they are awesome.

I was not happy with the doctor assigned to me. He couldn't figure out my prescription after many…read morevisits. I use torics xr for astigmatism and still seeing blurry from my right eye. Doctor has no people skills whatsoever!! He decided to keep my old prescription instead of figuring out a new one. Absurd!!! Not to mention I paid a lot of money to just have my prescription stay the same because he could not come up with a new one. Total waste of my time and money!! After all, I still had to go to a new doctor to get an accurate prescription for my eyes.

Very safe office. Great kind helpful.staff. Dr. Smith took his time and listened to my concerns…read moretaking his time to address all of them. Staff very helpful picking out glasses. They have a good variety of frames to choose from.

Cataract surgery both eyes. Great care both doctor and staff. Answered all my questions. Made me…read morevery relaxed before and after surgery.

Dr Costello and his staff are nothing less then miracle workers. After 50plus years, I no longer…read morewear glasses. Hats off to Dr John and his entire surgical team. Glenn Guy Glenn.Guy1962@gmail.com

I had a great experience from start to finish. my cataract surgery went well. I felt well taken…read morecare of by staff and dr. Costello. I would recommend Costello Eye Physicians and surgeons to all.

Not one for anyone being near my eyes, but the staff at Griffiss Surgery Center in Rome were…read moreexcellent. Staff was friendly, answering my questions and going over (explaining) every step. I would highly recommend Dr. J. COSTELLO and the Griffiss Surgery Center. Dr. JOHN COSTELLO provided exceptional care for my cataract surgery.

I recently had cataract surgery in Rome, N.Y. Dr. Patrick Costello is my surgeon. The experience…read morewas very easy. I had to be at the surgery center by 6 AM, and I was home by 9:30 AM. Dr. Costello made me feel as comfortable as possible. The staff at both the Rome and New Hartford offices was professional and friendly. All procedures were well-explained in advance. The post-op. directions were written and easy to follow. I would highly recommend Dr. Costello, and I've heard nothing but positive comments about his brother, Dr. John Costello, as well.

Excellent experience with MVR and I gladly recommend this practice. Dr. Williams and Dr. Gale are…read morehighly competent and professional. I had two surgeries that were pain free and the recovery time for each was as predicted, short and easy. Plan extra time for appts as they have a very busy clientele, but it's worth the short wait.

Dr. Williams MD, Dr.Gaie MD and Dr. Yazdanyar, MD PhD, are top notch retnia specialist. I have had…read morea laser surgeries and macular hole surgery. I highly recommend them. Dr. Yazdanyar repaired my macula hole. It was a breeze surgery although the recovery requirement was difficult. The office wait time is something a bit long because they take emergencies eye problem immediately if they arise. I was in that position a few times and appreciate them saving my eyes.