Dr Allen was wonderful! Explained my condition and was able to give me a prescription for glasses…read moreafter cataract surgery Even though I have a retina problem

Best eye doctor I've ever been to!…read more Dr. Nelson is friendly and professional and extremely knowledgeable. I always opt for the first appointment of the day because as with every medical office things happen and get backed up. I've never had any issues getting in and when I've had a problem where I needed to be seen same day they have always found the time. I highly recommend this office!

I have been to three Visionworks stores in the CNY area. The Fayetteville store being the worst…read more(Genesee St location - Dewitt/Fayetteville), with the frame seller young blond lady who I learned works solely on commission. She attempted to publicly shame me at the Fayetteville Visionworks and then attempted to extort me "pay $195 now or walk out of this store" were her exact words. And she has the support of her Manager, Matt. On the COMPLETE OPPOSITE side of things, when I called Oneida Visionworks and spoke with Olivia, easily the Best Manager of the 3 area Locations I dealt with, she treated me like a customer, and a human being - something Fayetteville Visionworks will never learn unless the current Manager and sales gal get fired. Olivia treated me with respect and understanding. She welcomed me into her store to resolve my issue with my frames, and the result was wonderful. When I came to pick up my completed glasses, the sales associate was excellent, I don't recall her name, but whoever the reviewer Kim A. is, maybe she'd be happier at the Fayetteville Visionworks. Different strokes, you know. I highly recommend the Oneida Visionworks with their excellent Manager, Olivia and great sales staff. Olivia was able to take a situation that almost resulted in me starting over with another Optometry Company altogether, and repaired the damage done by the previous Fayetteville Vision works and kept me as a customer. That is above and beyond service. Rare. Thank you Oneida Visionworks, you are the best of them all. **UPDATE: Note to Customer Care's response below- this has nothing to do with my "loyalty". I have no loyalty to Visionworks, a company who's response to their employees' public shaming and attempted price bullying (your sales associate said, "pay $195 now, or leave the store" and your manager, Matt, backed her up) is to write a nauseatingly self congratulatory review... of my review? Basically trying to perform damage control steering away from the fact that your Fayetteville store is an embarrassing mess and mismanaged. You're an abhorrent company and my review in no way reflects that "Visionworks" is worth half a piss. Oliva and her team are the ones I'm giving my review to. They excel despite your self-deluded head-in-the-sand business sense. I wouldn't be surprised when she finds a better job because frankly, Oliva is too good for you. Seriously, you gave yourselves such a big PAT ON THE BACK just now but in actuality, you should be deeply ashamed.

We had been a customer of the Oneida Visionworks for close to 20 years. It seems that every couple…read moreof years there is a new manager. We really liked the technician, who has been there for years. He consistently provided good service and is very personable. Our experience with the rest of the staff has been inconsistent over the years. This year, our experience was horrible. Our prescriptions did not change from last year, so we called Visionworks on a Friday to see if we would need to have our ophthalmologist send a new prescription before getting glasses. We were told that our prescriptions were good for 2 years, were in their system, and that the store would be open until 8:00 p.m. on Saturday, so we would have no problem walking in to get glasses. When we walked through the door at 6:40 p.m., the optician didn't greet us but immediately said, "I'm the Optician and I'm leaving at 7:00." We were told that we would need to come back. When we told them that we had been told that the store would be open until 8:00, and had driven about an hour based on this info, the receptionist told us that the people who answer the phones "don't know what they're talking about" and that she couldn't help us. Neither the receptionist or optician apologized. If you can't get glasses after 7:00 p.m., how is the store "open" until 8:00? We left and drove to another Visionworks store. The person working there had been there since 8:00 a.m. but was friendly and helpful. He told us that we didn't need to see an optician to get glasses because our measurements were in the system and they don't change (at our ages). We will NEVER go back to Oneida again.

horrible experience with this doctor with corrective surgery I should have stuck with my first…read moreopinion never trusted this doctor corrective surgery a nightmare after both eyes done and then 2nd procedures had to be done I am almost blind up close I CANT put make up on I CANT SEE to wash my face or do any female hygiene up close Its awful please get second opinion Office will not reply ever when I asked for my 4400.00 cash back plus there were huge copay bills I wanted to go elsewhere for a possible corrective surgery very very bad experience Surgery center owned by doctor a nightmare also, prisoners in building made it unpleasant , huge long wait made it stressful just awful I AM STILL so damaged by this whole situation Office will not return any calls

Excellent eye care! From the front desk employees, to the people who assist the Doctor with your…read moreeye exam , Doctor John J. Costello Jr., explains your surgery throughly and any questions you might have.

Dr Costello and his staff are nothing less then miracle workers. After 50plus years, I no longer…read morewear glasses. Hats off to Dr John and his entire surgical team. Glenn Guy Glenn.Guy1962@gmail.com

As someone who lived with lifelong poor vision, my experience with Dr. John J. Costello was nothing…read moreshort of miraculous! His very busy practice is comprehensive, caring and comfortable in every way. I went from being legally blind to 20/20 vision with my cataract surgery! Dr. Costello patiently answered all my questions and took the time to fully describe the process. With both his expert knowledge and warmth in connecting, I felt fully confident moving forward. The entire office and nursing staff, were attentive, professional, kind and considerate throughout. All in all truly a life changing experience!

they are the absolute best no one else can compare to them. they have been awesome in helping me…read morewith my transition to diabetes and my eye site. very helpful we need more people like this in the world