Best best best! Best place to go for any theater, theme party! I love this place! I can't get…read moreenough! Their hours are limited, and they're only open on the weekends... I've always been satisfied an excellent customer service!

Had such a sad experience today, and am still shaken up…read more This is a longer review, but with respect to the other associate, I want to make sure I'm clear with where the issues originated. We rented some beautiful pieces for our show this month, and Marianne was amazing in getting everything set up and ready for us. When returning most of the items, I made the mistake of returning a shirt to the wrong location, so I had to come back the next week to complete everything. I was ready to pay an extension fee, but she was kind and allowed for that margin. We had a dress and lace-up shirt to bring back as well. My mother dropped off the dress first, and was told sternly by Nancy there would be a $40 damage fee. I wasn't sure what that was for, so when I stopped by to drop off the lace up shirt, I asked. I have a new costume team, so if mistakes were made, I want to make sure they know where they must improve. I have no problem paying the fee- prices here are very fair- but something happened after I asked what the fee was for. Nancy stormed away without speaking a minute, planted at another counter, and then proceeded to tear into me, loud enough for the room full of customers to hear, and potentially even the adjacent room. I think she somehow concluded I was trying to get out of a fee, which upset her. Despite me trying to communicate that wasn't the case, not only did she stop listening but she threw insults. A few of Nancy's choice sentences: "You are so snooty" "Your energy is killing me" "Has anyone ever told you that before? It's true" "You sound so snippy" "Everything you say is so passive aggressive" -I replied I was being genuine, she said, "I don't believe you." "I have been doing this for 40 years so if there's an issue I know it's not me." "Blip blip blip blip" (mimicking me talking and cutting me off for asking where to drop off the final shirt this week) Even if I was trying to negotiate damages, you still shouldn't use public shaming as a tactic. The customer is not always right, but I do believe that standards of mutual respect should be held in all interactions. Marianne was kind, professional, helpful, and honestly made the magic of clothing and performance come alive for me and my cast that came with me. Nancy was hostile, insulting, aggressive, and never even created space for response. I do have the interaction recorded, so all details can be corroborated. I'm not the person to post it (public shaming is not my method) but I'm happy to share the recording with the owners for reflection. I do hope moving forward that a space where artists can create that much magic together can also be a space of safety, gentleness, and mutual respect.

Disappointing Experience. Lack of Transparency & Customer Service…read more I paid $172 to have several dozen balloons filled with helium at the Cappels in Blue Ash for a 3/29/26 event. I called a week in advance to confirm they fill balloons purchased elsewhere. I was told yes, given a price estimate, and specifically told the store was closed on Sunday, so I would need to bring them in Saturday. (I was accused of calling the wrong store. I did not and my phone log is proof) I dropped the balloons off Saturday afternoon and paid in full. By the next morning, all but one balloon had deflated. Since I was told the store was closed Sunday, I had no way to address the issue before my event. When I followed up, I was told they don't guarantee balloons purchased elsewhere, a policy that was never disclosed. Only later after informing the owner that my negative review would be left on social media, did she offer a partial refund, which I declined, as the service completely failed and was left with no balloons for my event. Mistakes happen, I get it but it's the lack of transparency, accountability and willingness to back the customer when THEIR services obviously failed. Customers deserve clear communication and fair resolution. DO BETTER CAPPELS! I definitely will not return.

I love the customer service I get when I go to Cappel's! I was looking for NYE-themed decorations…read moreand found a wide variety. Upon walking in, I couldn't help but see all the Bengals decor! I walked away with Bengals "Who Dey" decor just in time for Monday nights football game. Whatever the occasion, you'll find it here! Although I'm in town visiting in-laws, i love to support small and local businesses!

When I stepped into Halloween City, I carried with me the excitement and hopefulness of a child. I…read moresoon had that ripped away from me, and was thrown headfirst into the Twilight Zone. My friend and I were thrilled when we found the perfect Poison Ivy costume I had been searching for. We checked the price--not too much. Tried it on--perfect! We went up to the register and suddenly things spiraled out of control. I couldn't believe how good of a deal I was getting, until the tally started to climb up past the seventies. "That doesn't seem right," I thought to myself. I checked the price tags again. What was happening? The price that had previously read $14.99 now said $26.99. And so on. What? This doesn't make sense! In a state of pure catatonia, I handed over my debit card, unable to dispute. As I left the store, exiting the Twilight Zone, my friend snapped me out of my stupor to find out what happened. I explained to her what happened, and she agreed that she had also checked the price of my costume pieces several times, not believing how reasonable the price was. We left feeling violated and confused. As I sank into the passenger seat, too traumatized to drive due to the emotional and financial rape I had just endured, I pulled out my receipt. Scanning it frantically, my eyes fell to the bottom, along with my heart: "ALL SALES ARE FINAL." My only attempt to explain what happened to me is that a store employee, or some sort of lowly criminal, hired to do the dirtiest of their work, followed us, learning our habits and innermost desires, searching for a way to crush our spirits in the most savage of ways. After lifting our hopes and spirits to the sky, he brought them to a crashing halt as he drugged us and switched the price tags on the items that we had been daydreaming about for months. The sad reality of this incident makes me feel as though I've succumbed to a dark, empty, existence in which I will never experience the joys of festive tricks and treats again. Also, my friend tried to buy a leotard marked $9.99, and the nigga tried to charge her $30.

From the owner: Don't get caught dead in last year's Halloween costume. Visit any of our costume stores in Mason,…read moreOH and you'll find an assortment of themes.

My work is participating on Halloween this year and I needed to get a few items to complete my…read morecostume. My Mr mention this place since we were at the area at the time. I read the reviews and was iffy on coming here. But I didn't want to go by it since they were written 6+ or more years ago. This place is not a Spirit of Halloween but have the basics of what you need for an event. Balloons, costumes, party supplies and more. Pricing is reasonable. When we went, it was super busy, however the store itself was organized and clean. I was able to find what I need since they are categorized. I ended up getting g a wig for under $8.00. Can't beat that!

Really surprised at the state of this store considering the upscale area it is in. I had placed an…read moreonline order for in store pickup here because they had several St Patricks items I was looking for that no other locations had. The order was placed and prepared as promised. When I arrived at the store it was late afternoon. The parking lot is in an interesting state of disrepair. Inside the store itself is super out dated. There were so many boxes and things everywhere that it deterred me from looking around at all. I got in line for my pickup and was waited on promptly, but fairly unfriendly. My order was stuffed into a bag which could have damaged several of the items, luckily it did not. The prices were good, and clearly they had decent inventory but otherwise this store needs some improvements.

This store is massive. In addition to hair and wig supplies, there is a sizable clothing section,…read moreand lots of jewelry, accessories, and beauty supplies, including nails. They have a range of items in different budgets. There is constantly new product. Staff doesn't hover over you, which is very nice. They are willing to answer any questions you may have.

I've been here on 4 occasions. First time to check it out, another to price compare and I've…read morepurchased twice. There is an abundance of items; well-priced to expensive hair of every kind, lots of makeup, products (even IG items) and costume jewelry, clothing and shoes. With that being said, it's pretty neatly organized. I also found the staff to be pleasant. If you have specific questions regarding hair, some staff are more knowledgeable than others. There was a woman returning something at the checkout and a worker informed her that they updated their return policy (I find that important when I purchase). They seemed to be willing to work with her since the policy changes.

Our daughter chose to have a Snow White themed birthday and we cannot say enough great things about…read morethe girl who played her! She was engaging, on time and kept the kids' attention the entire duration of the party! Snow White went above and beyond to give her such a memorable day!! Excellent job!!!! Will definitely hire again!!!!

Hello- we just wanted to thank you for a fantastic birthday party! Lauren was exceptional. So…read moresweet, patient, professional, and helpful! Her costume and hair were perfect. The girls ADORED her. She was the highlight to the whole party. She has a gorgeous voice and played the part perfectly. We couldn't be happier and have recommended your company to the guests who attended!! She was the perfect Princess Jasmine!! Your company was so easy to work with. Very quick to reply and accommodate our needs. We can't wait to work with you again!

This store is ok. My daughter and I stopped in so she could return something she bought online that…read moredidn't work out. We shopped around for a bit, checking out the costumes. We didn't find what we were looking for but the store was well stocked for Halloween. They are just way, way over-priced for cheap quality costumes & accessories. The customer service was friendly and helpful while doing our return.

Huge store with a lot of selection. Good prices. Friendly employees. Didn't have to wait long for…read moremy balloons to be filled.

I've used ACA four or five times in the past, and every time, the performers are great, but trying…read moreto communicate with the owner is like pulling teeth. She rarely gets back with you in a timely manner, and will leave you panicking because she will never confirm your date with you. Now, the past few times, I've had performers show up for my events and everything was fine, but this is not a good way to do business. The most recent time I tried to use ACA, I filled out an online form, called, left a voicemail, and even texted the number on the website. Texting was the only time I got a response. She did apologize, but gave a flimsy excuse, and still did not answer my questions about availability. I gave them many of chances because the character actors have been great in the past, and she has always given me a great price since I work with a non-profit. They do lots of charity work, and make a lot of kids happy. I just can't handle the lack of communication anymore.

Best in the business! Children will love it! A safe, caring, professional, educated group of…read morestaff that will ensure you get the very best in the local industry. The owner is out of this world and truly provides the top talent and costumes in the area.