The Cottage Animal Clinic, Stantonsburg, NC If I could give zero stars, I would. My experience with The Cottage Animal Clinic was one of the most upsetting, unprofessional, and downright unethical encounters I have ever had with a veterinary office. I brought in a small outdoor cat I had been caring for for over a year -- a cat who arrived on my property malnourished, underweight, and missing large patches of fur. I fed her, sheltered her, and slowly brought her back to health. She chose us as her family, and we loved her dearly. I did not want to see her pregnant and bringing more feral cats into the world. Before the appointment, I explicitly told the clinic that I did NOT want her ear tipped. I explained that she was no longer a feral cat, that I was keeping her indoors, and that I would be her owner going forward. They heard me. And they did it anyway. After the clinic discovered she had a microchip, they refused to let me see her, refused to give me any information, and spoke to me as though I had done something wrong by caring for a starving, sick animal who showed up on my property. They accused us of being "aggressive" simply because my husband -- heartbroken and frustrated as well -- raised his voice slightly while pleading for me to be allowed to say goodbye. (I later discovered why they wouldn't let me see her.) But the worst part came later. They sent the cat to Wayne County Animal Control. After they were unable to find the original owners, we went to the animal control to adopt her, we discovered that the veterinarian had cut the tip of her ear off, even though she already had a spay tattoo from her original owners. There was absolutely no justification for ear‑tipping a cat who was already spayed, already tattooed, and whose future owner (me) had clearly and directly declined the procedure. Then I figured out why they wouldn't let me see her because they had already cut her ear off before they shaved her and found the tatoo! And if that's not enough, when they shaved her to discover the tattoo, they cut off one of her nipples and cut her skin with the shaver. Amateur work. They permanently altered her appearance against my wishes and against all common sense. Ear‑tipping is meant for unowned feral cats in TNR programs -- not for a cat with a microchip, a spay tattoo, and a person standing right there saying, "Please don't do this." Instead of compassion, we were met with coldness, accusations, and a complete lack of empathy. The way we were spoken to was dismissive, condescending, and unnecessarily harsh during an already emotional situation. Thankfully, the staff at Wayne County Animal Control treated us with kindness and helped us fill out the paperwork so that if her original owners do not reclaim her, we can adopt her. Their compassion was everything this clinic lacked. I understand that procedures and laws must be followed. What I cannot understand -- and will not excuse -- is the unprofessional behavior, the lack of empathy, and then when I call their office to ask the name of the veterinarian to whom I was speaking with, the receptionist lied and told me her name was Karen... blatantly lied!!! Totally inexcusable behavior. People deserve to know how this clinic handles animals and the people who care about them. I will never return here, and I hope this review helps others make an informed decision before trusting this clinic with their pets. read more

Had a 9 am appointment time, didn't get seen until 10:30. The vet never came in and spoke with me and my cat went home in worse shape than when he got there. The office manager thinks her size is intimidating but she's useless because even with appointments, it is hectic an chaotic. The vet tech even admitted that he looked worse leaving than when he came in. Don't use this vet. read more

ive been here 4 times in the past week because they kept turning me away and telling me to come back the following day. when i came back, they turned me away.. 4 TIMES. my cat has worms and it's a 40 min drive and even though i've been coming HOURS before close everyday and theres literally no one in the waiting room, they're "too busy" yea right. this is the worst "walk in friendly" vet i've ever been to. read more

Terrible! Took my dog in to check out his diarrhea symptoms and they basically told me to leave! What the heck? This is actually the second time I've been here and had the same awful customer service experience! read more

If i could rate this negative stats i would. The wait was so long i was there from 8am when they opened to 2 pm when they closed. Also over priced. Go somewhere else. read more

My baby boots was severely sick after being mistreated by another clinic and they brought my baby back to life. I haven't went anywhere since. They even checked in with me after getting home to make sure he was doing ok. The best experience I've had read more

I made an appt for my Coco to be neutered on 7/7/2020 . I spoke with Guadalupe to make appt. I called back 7/6 to confirm appt for today 7/7 because they never called me. Confirm the appt for 7/7. Drop off time is 730-8am. Nothing to eat or drink after midnight. Both my souse and I take day off of work to bring COCO because he's a larger dog and I can't bring him my self. Get there 735. Guadalupe waits on me and says. Oh you don't have an appt. I never spoke with you. I never made an appt for you. Really???? I have everything written down. Reason for that and follow up calls. So there are NO ISSUES. Guadalupe told me mgr will be there at 830. I call back 9. Then again 10. And per Guadalupe mgr is still not there yet. SO WE GO BACK. we were again LIED TOO. MGR IS NOT THERE TODAY !!! WTF kind of business is run like this??? DO NOT GO HERE AND WASTW YOUR TIME !!!! Very unprofessional service !!!! Lack of mgmt read more

I cannot give enough praise for this clinic. Every person we came in contact with was so warm, caring and professional. This was our fur-baby's first visit to this clinic. He was very sick, more than we realized. They were so very understanding and compassionate, wanting us to have as much time needed to make our decision, time to say our farewell, and time after he went to sleep. We were told the room was ours for as long as we needed. It was a heartbreaking time, but we felt the concern and understanding from the entire staff read more

I loved going here when Dr Manning owned it. He never suggested tests that you couldn't afford and everything was much cheaper. I get that prices in general have gone up, but when you tell them what you can afford, they still encourage stuff you can't afford. Also, trying to get your pet seen in a timely manner is a roll of the dice. There are times that I have waited in the car with my dog for several hours. I'm done with these folks. read more

Great customer service, and they are passionate about animals. Best care for pets in any part of Wilson county

Love Dr. Abby. She and her group saved the life and limb of our 11.5-year-old dog when she was bitten by a brown recluse spider. Our normal vet wanted to write her off and kept telling me that she had no idea what to do for her. Dr. Abby did four surgeries on her leg and showed us how to take care of her leg. That was in May when it all started and it lasted for 4 months. Even giving us a discount because we were taking Amber in so many times. We have had nothing but wonderful treatment and reception here. From the receptionist to the vets. We will never take Amber anywhere else. read more

Cottage animal clinic gas wasted 2 days..i called to get cat spayed gave them appropriate information. I get there and she is too young.. But of course can have vaccine. So I get the vaccine.. She goes back because she is sick...another group of vaccines is given. New spay appointment is made . they are told it is thru Wilson county animal control as my daughter adopted her for me..i get a call to confirm the day before. I again state this is thru Wilson. County. Sh read more

They have better prices than anywhere in goldsboro. I've been going there for years because of that, don't always have the medicine in stock though. But, their head receptionist isn't a people person and doesn't like dealing with the public, And You Can Tell. I've tolerated her for Years Because of the good prices, not anymore. They changed they're policy where they don't see pets from 12-1:30. I was unaware of this. Went to get my dogs medicine on a Monday and there's a CLOSED sign on the door. So I turn around drive the 25miles back home. Come back Tuesday. CLOSED sign on the door Still. The lights are on, and there's some cars in the parking lot so I go in. Head receptionist looks up at me "what do you want"? So I tell her what medicine I need.(don't have important meds in stock). It's at this point I tell her they have a closed sign on there door that I had drove there yesterday and the CLOSED sign was on the door also. The Receptionist then begins to berate me on how they don't see pets from 12-1:30 and they have to put the Closed Sign up to "Get anything done". She then continues to tell me how I should have read a little unreadable yellow sign(literally blocked by doorframe) on the door, or I should have looked on their webpage to understand their procedures. At this point I'm wanting to pop, I can't even look her in the eye for the rest of the visit. And Im thinking "So this woman is condescending to me about not knowing their policy, when they have a big CLOSED sign on the FRONT DOOR and they're not Actually Closed. Her attitude has gotten steadily worse since the Original vet retired. The New vet actually witnessed this incident and immediately began to look towards the ground before eventually shying away from the area entirely Rather than Being a firm boss. So that's the End of the Cottage in my book. The Owners know they have a problem and are too afraid to take control of their own business and address it. Once you start allowing employees to run your business it's all downhill from there. P.S. Everyone else in the Cottage is Extremely nice and cordial. read more

***PSA*** DO NOT GO TO Cottage Animal Clinic. I took Kiki, our golden doodle, there to be spayed last Tuesday. I was called and told that Kiki had made it through surgery and everything had gone fine. They then called again to inform me that she was ready to be picked up, and I asked about the total cost and that was when I was informed that they could not get her blood to clot and had to give her vitamin K. She spent the entire night vomiting and having severe diarrhea that continued into the morning. I called Wednesday morning to see if she needed to be seen, and they recommended that I bring her right in. Upon arrival, the vet that had done the spay was not in and so we saw a different vet. This lady didn't look or touch Kiki and said that she had parvo. I provided her with the papers where she had been vaccinated and she still said that she had never had distemper or her parvo vaccination. I immediately emailed the lady we adopted her from as well as googled some of the abbreviated vaccine names and she had been vaccinated for parvo. When she returned I notified her that she had indeed been vaccinated, and she replied with well the test were negative. Then she decided that I had at some point given her human food and that she must have pancreatitis. I informed her that she hasn't had table food and that she has only had dry dog food. She continued to place the blame on me for her vomiting that she must have gotten into something when I wasn't looking, remind you she was fine before being spayed. I was also told that if we had to return to the clinic for problems with the spay we would not be charged, they didn't live up to this. We got a nice bill.... Saturday morning Kiki incision was opening and leaking puss. I called Points East - Emergency who recommended that I bring her in. I explained what had happened. They ran blood work first to make sure that there was nothing else going on. They ran a clotting disorder panel, and her blood clotted normally. When they pressed on her incision infection came out and they had to do surgery to remove the infection. It was so severely infected that some of the tissue had started to die and had to be cut out. She now is home after staying overnight at Points East, and has a drain as well as external sutures. I called Cottage Animal requesting a refund of the visit on Wednesday, not the expensive ER vist, and was told that they saw no relation in any of this and did not feel a refund was necessary. Had the vet actually looked Kiki over and looked at her incision this more than likely could have been prevented. read more

Very kind people, Cheri always has been very nice with us!, they have very good prices and good medicine, they are always busy and sometimes the waiting is long, but it is worthy!!! read more

These people almost killed my 2 puppies when giving them the parvo booster shot. They were 4 pounds and 5 pounds, and the lady that gave them the shots went down to the bone with the needle AND gave them both too much of the medicine. They both screamed whenever you touched them, would not put their left leg where the shot was given down for 1/2 a day, and I literally thought one of them died on my couch. He was stock still, eyes open staring out into space, and wouldn't respond to verbal or physical cues. When we took them back, they said it was an allergic reaction and doped them up on steroids and benadryl, which made them drunk but no better. We finally took them to the emergency vet, who told us it was their error when the shot was given and our babies never should've received steroids or benadryl. When I requested to have their heartworm and flea/tick medicine filled through any online service at all (1-800-ped meds, chewy.com, etc.) the same day as the parvo booster, they refused to give me the prescription. When I went the next week to get their records for our first appt at a new vet and again request a prescription for their heartworm and flea/tick medicine because it was due before our appt, they refused to give us their records and again refused to give us the prescription. They are only interested in money, not your animals. Please, please protect your pets from these people. read more