I'm very impressed with my overall experience at Santa Barbara Women's Imaging Center. I came for…read moretwo studies that I was not looking forward to: Mammogram and ultrasound. My one prior experience with mammograms (completed at a different center) was very painful, embarrassing, and overall terrible. I was definitely thinking this would be similar. How pleased am I that this was not the case! From check in to procedure, all staff was kind, friendly and accommodating. The imaging technician, Maria, and sonographer, Chloe, were informative and thorough. The office is clean and dressing area comfortable enough. I appreciated the baby wipes which were helpful for removing the gel and Chloe's use of warmed ultrasound gel. After my studies, the radiologist came out and spoke directly with me about my results. What great customer service!!! This is the first time I've had a study and received the results immediately from a physician. My primary feedback is environmental: please consider heating the rooms. The rooms are very very cold... add topless to the mix, and I was quite uncomfortable.

First time I've had to wait so long to be seen. Everyone was apologetic, but in the end I think my…read moreappointment time fell within their lunch hour. There were no technicians available to do my ultrasound. I don't recommend an appointment scheduled for 11:40AM!!

Dr. Birch. He is wonderful. He has tried to help me with a doctor that messed my knee up really…read morebad. He has done his best to make me well over the last five years. I really appreciate his help. He is a great doctor. I cannot speak for the rest of the people there but I know Dr. Birch is wonderful. I think him a lot. We've been through many surgeries together.

Dismal experience with the front desk, the office manager and most unfortunately the doctor…read morehimself... The doctor's behavior during an appointment was incredibly inappropriate. We tried carefully to find whom to report it to and were referred to Christina whom we were told was HR but then turned out to be the office manager? All very unclear. Regardless, we very specifically requested anonymity and discretion, and instead she was incredibly rude, disrespectful, and simply forwarded it to the doctor himself who was inappropriate, completely against our wishes! It was an abhorrent experience and handled just as abusively on all sides. There is no oversight recourse with these people.

Carefully explained my MRI and why I have been having sciatic pain…read more She referred me to another member of Alta to relieve the pain with a shot.

This woman was absolutely Awful! Her bedside manner was terrible to say the least! Popped down my…read morechart never looked me in the eye to start off, never introduced herself, just simple said, what can I do for you today. Hello, did she even look in my chart before she entered the room, NO! I was there because I had a bad fall and I had a dexa scan which revealed I had Osteoporosis of the spine, not bad in the hips and her first thing was to recommend a Prolia injection/infusions Big Pharma again! Never mentioned side effects which in my profession as a Dental Hygienist have seen first hand. Loss of teeth and bone. I will never forget a patient that came to me 3 months after Prolea infusions. Patient had 4 titanium implants placed 6 months prior, they were doing well prior, her concern they were all loose and falling out at $6000 each! Gone following her infusions. My worst nightmare! Builds the bone in the body but, reverses it in the mandible. Look it up. What about nutrition? Never once mentioned that because all many Doctors do is push drugs with serious side effects! And get kickbacks from the pharmaceutical companies. Basically she flat out told me if I did not get it I would be an old lady walking around all hunched over. I believe in nutrition and exercise over drugs any day of the week. Unfortunately they don't teach much of that in school. I looked her in the eye and said, "watch me" i walked out! I do not recommend her at all! I will never go back to her. Osteonecrosis of the Jaw (ONJ): This serious, rare condition involves the breakdown of the jawbone, resulting in exposed bone, pain, and poor healing. Not as rare as you think seen it many times!

Superb Mohs Surgeon and reconstruction. Both removal and reconstruction of serious skin cancers…read moreresulted in an excellent cosmetic result.

I have been a patient at this office for several years. I am a 39-year-old registered nurse with a…read morehistory of invasive melanoma and multiple melanoma in situs. I have seen multiple dermatologists and was specifically referred to a physician at this office for her reputation as a leading specialist in this field. My first two appointments, I was very impressed. The medical assistants communicated effectively with the physician and appeared to understand the seriousness and complexity of my medical history. Unfortunately, my experience has steadily declined since then. At my previous appointment, the physician introduced herself by saying, "It's nice to meet you," even though I had seen her multiple times before. I do not expect a physician to personally remember every patient, but I do expect the provider or medical assistant to review the relevant history and previous visit notes before entering the room, especially for a patient with an extensive history. My experience on July 16th (today) was the final straw. My appointment was scheduled for 11:40 a.m. I drove an hour to the office and arrived approximately 15 minutes early. I checked in at the front desk, provided the credit card information required under their new policy, and was told that I was checked in. I asked whether I had time to move my car because I had parked very close to another vehicle in their small parking lot. The front desk employee told me, "Yes, the doctor is running behind, so you have time." I returned to the waiting room by 11:35 a.m., five minutes before my scheduled appointment. After waiting approximately 45 minutes, I was finally taken to an examination room. The medical assistant showed little interest in why I was there and appeared unfamiliar with my medical history. She instructed me to undress and remove my facial makeup because the appointment was for a full-body skin examination and follow-up of an area of precancerous cells on my face. After she left, I could hear her talking with another medical assistant. Eventually, everything became quiet. I remained undressed in the examination room until approximately 12:40 p.m., a full hour after my scheduled appointment time and 1 hour and 15 minutes after my arrival time. I finally stepped into the hallway and told a male medical assistant that I believed I had been forgotten. He told me that everyone was on their lunch break and that he was not sure what had happened. I asked, "They left me waiting undressed in a room while everyone went to lunch?" He confirmed that the staff was at lunch. I returned to the room and got dressed. As I was leaving, he claimed that I had arrived late. I explained that I had arrived 15 minutes early and had been checked in by the front desk. He then said the front desk had not notified the clinical staff that I was there. He also told me that because I was supposedly there for a cosmetic appointment, he could reschedule me for a longer appointment with a different provider. I explained that this was not a cosmetic appointment. I have had melanoma 10 times and was there for a full-body skin examination and follow-up with a melanoma specialist. Before leaving, I explained the situation to the front desk employee, who said she would notify the manager. I then drove an hour back to work after losing several hours for an appointment that never occurred. Approximately five minutes after I left, the medical assistant who had initially taken me to the room called me. She stated that the front desk had marked me as a no-show and acknowledged that she had placed me in an examination room after the doctor had already gone to lunch. She also admitted that she should have told me. To summarize, I arrived early, was confirmed as checked in, waited approximately 45 minutes in the lobby, and was then left undressed in an examination room for another 30 minutes while the physician and staff went to lunch. No one informed me of the mistake, explained the delay, or checked on me. I have no idea how long I would have remained there had I not stepped into the hallway myself. The lack of communication, awareness of my medical history, and basic professional courtesy was unacceptable. Because I work in healthcare and have an extensive history of skin cancer, people frequently ask me for dermatologist recommendations. Based on this experience and the decline in care I have observed over time, I will no longer recommend this office. This was an extraordinarily unprofessional and concerning experience.

My unwillingness to wear Sunblock as a young man (and admittedly even now) resulted in a series of…read morebasal cell skin cancer spots appearing uninvited like a solar panel salesman at your front door Now that I'm all grown up I decided to treat these annoyances. I scheduled an appointment with Dr Condon and his team and they performed a biopsy on 2 aggressive sites (neck and cheek....face cheek that is!). They scheduled Mohs surgery to remove them both. I "assumed" these would be removed on different days but Dr Condon amd his team removed them BOTH in the same visit! They removed them and verified through testing that they removed ALL of the cancer cells! Best day ever. I cannot say enough about the professionalism and friendliness of Dr Condon and his entire TEAM! I've seen several dermatologists in my life but this team is by far the best! I'm almost reluctant to wear Sunblock just so I can see them again ;)

This place is horrible. And I feel awful sounding negative but people should know to choose a…read morebetter dermatology center especially being in Santa Barbara. The doctor themselves are great but their front desk people are clueless. I've been going here since last year and every single appointment I have ever scheduled , had been made to the wrong office, or made for the wrong time, or with the wrong doctor, or canceled at the last minute. Those are huge mistakes that affect me greatly for the medications I needed to be updated with. They have changed their front desk staff over and over again but it just never seems to get better. Their current lady, Gloria is filled with attitude and she started not too long ago, she needs to be kinder and more respectful to patients or go somewhere else. They should also start hiring equipped receptionists.

Extremely rude and curt person who does the appointment schedule. Didn't answer my questions, acted…read morevery annoyed, and hung up on me. I had to call back my own provider so they could explain Pueblo's procedures to me. I would go elsewhere. They obviously don't have their clients.

The staff was great!! Put my IV in with no pain!! They explained my procedure and made me feel very…read morecomfortable!!

The dermatologists here are thorough and wonderful in their care here, however scheduling and their…read morefront desk is a nightmare. My daughter had seen Dr. Chan for a few years now and has had no issues with her treatments and care, but she was informed that she could no longer schedule appointments with Dr. Chan. My daughter cannot be seen as she did not schedule yearly appointments, which we were not informed that we had to do this for her to be considered an established patient as they are not accepting new patient intakes at this time. Be prepared to be met with hostility from their front desk if you call. Despite being a previous patient, my daughter was met with immediate rudeness before she had even spoke. A heads up or a phone call beforehand would have been appreciated to let us know that we would have to stop service with Dr. Chan. I cannot imagine how shocked other clients have been with this news.

They are very professional and deliver excellent results. I've never been disappointed.read more

Getting a prescription filled through this office is always a total shit show. Using the UCLA…read moreMyChart app they send you vague messages and you go back-and-forth for days And trying to get a real answer out of them makes you want to beat your head against the wall.

Very professional, nice staff, new clean offices, fair pricing. Dr and nurses knew what they were…read moredoing.