This was a hard number of stars to figure out…read more The boat itself gets 4 stars but the service gets only 1. First the boat - it was very comfy for the 10 of us and it moved pretty quickly. I was surprised at how little gas we used as well (around 22 gallons for several hours of going up and down the river). The BT connection was not working so they loaned us a cable. We later found out that the outlet for plugging in something electrical was not working either, but we were not going to waste time looking for a fuse or going back for another repair issue. I booked our boat months in advance and we were set for pick up at 9:30 and return at 5:30. We arrived at 9:20 and were met at the office by Kristina. She did nothing to charm us but we got the business stuff done and went to meet Wylie on the boat to learn all about it. He went through many things and explained where the anchor was stored as well as life jackets and the flag for skiers and the BBQ grill. He never discussed bumpers as far as where they are stored and how many we had. We took off and when we arrived at our campground to pick up the rest of the gang we noticed that a piece of metal trim was coming loose. It was apparent that it had been repaired multiple times from the screws and screw holes that were meant to hold it on. We all got on and headed back to the casino to show the damage and see what was to be done. They had a nice guy named Chris come over and screw it back on, but he used the same holes that were already stripped so when it came loose again we didn't bother. Meanwhile we had wasted over an hour of time and some gas so I went into the office to see what our options were for compensation. I asked Kristina if I could use her phone to call the manager/owner when she told me that she had no authority to make calls about our situation. She looked at me with a very irritated expression and then she called Tammy and asked if Tammy would speak to me. Apparently Tammy did not want to so Kristina was stuck conveying messages back and forth between us. A partial refund/credit was out of the question so we settled on us keeping the boat overnight and having it back at 8:45 the next morning. It's not really a concession of any kind for them as no one was going to pay to use the boat from 5:30pm to 8:30am, but it was offered and we took it. We took the boat back and arrived a few minutes early. I had brought the life vests that we used for our towable to the office door and then went to sit on the boat in the shade. When K and W arrived at the office I went to the door and she came out and looked at the vests and said to me and the other guy returning the vests, "Whose are these?" in a grumpy voice. No good morning, or welcome back, or how can i help you. I guess that files for customer service in Parker, but it would not in Phoenix. When we came to return the boat we were charged $110 for a bent propeller. I have no idea how that happened, but it was indeed bent in a way that it was not when we picked it up. We were also charged almost $70 for a missing bumper. We were only aware of the 2 bumpers that were on the boat when we picked it up. Apparently there were supposedly 2 more stored under the seats that we never talked about. But there was only 1 there when we brought it back. Also, we were accused of unhooking the bumpers and putting them back on in the wrong place. We were 10 adults on the boat and no one removed the bumpers for any reason. We pulled them into the boat when we needed to but never unwound them. When my husband pointed out that all of the other boats at the return location had the bumpers in the same place as ours we were told that they must have done the same thing. A very strange coincidence IMO. We paid the $180 because they had a $1000 deposit from us and it wasn't worth the fight. This was my first rental from this company, and while the boat was indeed a better quality than some of the other places, I will not rent from them again based on the above.

Customers Beware, a lot of unethical business going on here. Owners don't care about taking care of…read moretheir customers. We were charged a full day even though we had the ski for a half day. We were charged for 3 gallons of gas even though we filled it all the way up at the closest gas spot to them and it showed completely full on the gauge. The owner said "So we're charging you for 3 gallons. Unfortunately even though it shows full you used gas coming from that gas station to here so unless you filled it up with your own gas here at the dock, you and everyone else that rents a ski from us will always have that 2 to 3 gallons to pay for." THEN WHY NOT TELL EVERY CUSTOMER THAT WHEN THEY RENT THE SKI? Especially at 7 bucks a gallon? How much do they pay? Pump price wasn't even 3$ a gallon so it's alllll profit for them. Even though they say they open at 8am the guy rolled up at noon to help us. He was 30 min late which could of been time on the ski. Any credit? No. We didn't get on the ski until almost 1pm, could he charge us the half day rate? "Nope. Sorry. Half days are normally done in the morning" WHAT DOES THAT HAVE TO DO WITH IT? All I asked for was a break on the cost for a half day or to not charge us for the gas and this guy (one of the owners) didn't give a damn about anything except getting as much money as he could out of us. Even though they rent that same ski out for 200$ for a full day with a referral from Pirates Cove Resort he still couldn't knock off a little bit when we were charged 300+ after the 4+ hours we didn't have the ski for. Also, the skis are in horrible condition cosmetically. We were the first customers of the day so we got the only one that didn't have something wrong with it. The others? (I've included pictures) bumpers hanging off, mirrors missing, storage department covers missing, seat stitching exposing the foam inside. We will NEVER use this company again and I'd advise you to stay clear of them and use one of the other ski/boat rental companies at the River. Positives? - The girl in the office we spoke to was really nice. -The ski ran well. -The worker (not 1 of the owners) a guy that helped us at the Bluewater Dock was really helpful and knowledgeable. Even though you could clearly tell the owners ran the poor guy into the ground. Last thing I'll say is this, I leave a lot of reviews on Yelp. A lot of good ones and some bad ones. I'm not the guy that just focuses on the negative but that's all that I experienced here. I really hope these ppl get their stuff together and learn what customer service is.

Great weekend with waverunner as the highlight of our family vacation! On phone inquiry with Jason…read morewas informative and easy. Scheduled time and met the next day 6/22/19 at dock with Robert and everything was smooth. Full tank of gas and extra life vests offered to us. End time was 6:30pm and Robert was there waiting and drive right up to trailer and out of water. Great experience and will use them again. Some good memories for the family.... Update: Aug 23-24,2019- a last second run to the river for a quick weekend trip and our friends rented a waverunner (I own my own now). The gal who helped over the phone was accommodating, patient and very helpful. Offering to get us setup with a waverunner and on water that same afternoon within an hour so that we can ride that day and keep for two days. We agreed to arrangements and waverunner was at the launch waiting as we pulled up with extra life vests and two empty gas containers to refill at local stations (not at expensive dock gas) to keep us running during weekend... Great start to an unplanned trip....Great pricing and tons of fun (again!!) ... (will try to add more photos)

No, duct tape doesnt fix everything!!!!! We had made…read morereservations for 2 jet skis and a pontoon boat. One of the skis didnt even make it out of the launch before it died so we had 1 ski and a pontoon boat that was falling apart. We lost the first hour with the guys looking at the ski that never started up and the last 2 hours because the boat finally gave up. No apologies or offer of a discount Ruined our weekend!!! Ripped cushions Drivers seat wobbly and unsafe Back rest of bench seat loose Duct tape on ski seats and sides of ski Duct tape holding glove box together The boat did 25 Mph if you really pushed it The ski was actually pretty fast

Highly recommend Eddie's marine. Rolled in there with an issue and Eddie and his team had me back…read moreon the water same day. Pretty nice to find customer service still exists out there. If Eddie will have me I'll be using his company for future services/repairs!

pulled into the shop for a part nobody else in town had. they are quick and great people. highly…read morerecommend.

Another smooth experience at Dirty Deeds…read more Planned ahead and made arrangements with Tim to drop my boat off for an oil change and forward reverse cable. Dropped the boat off Weds morning before memorial weekend. It was done a few hours later, but my truck broke. They stored the boat overnight while the truck got fixed. Picked up Thursday morning, and enjoyed three days on the water with family. Zero issues. Thanks guys!

Stored my boat here for the last year. They were pretty good the first 6 months but then their…read moreservice fell off. The gate was open all the time or the code left in the gate. Paid for a service on my boat and picked it up twice with the service not done. Paid January 29th. Went to pick up 1st week of June and it was not done, then went to pick up Thursday and also was not done. Boat was supposed to be cleaned and it was given back to me dirty and full of bird poop like they left it outside. I was mad and asked for a refund for the three months I just paid for storage. And they said they do not offer refunds on storage so I disputed the charges on my credit card for the service and storage that I prepaid and am not using.

We loved renting from this place. Super easy and friendly customer service!…read moreThey drop you off right down the street into the river...super convenient! Jet skis ran great! Our family had so much fun and there were no problems at all. We stayed at the Bluewater hotel and casino and it was right down the street. We will be definitely renting from them again!! Can't say enough about how friendly and informative they were!!! Thanks for everything!!!

They were friendly, professional, on time and the equipment worked as it should. I would use them…read moreagain.

We were out for the parker river tube float and visited pirates den which was the host resort…read more Many participants parked at pirates den, we parked at the state park immediately up river. The float ends at the pirates den launch ramp and so floaters come up the channel at the end of the float and get out of the water at the launch ramp. The launch ramp is nice, inside a protected cove so that the river flow isn't a challenge when launching and recovering your boats and personal water craft. Pirates den has a restaurant and tons of RV and tent camping spaces. Along with ample boat and trailer parking for visitors. I'll be back the next time we do the river tube float.

We come here with some regulars. They have had their spot for years. They have a cabana directly on…read morethe water, and it's a good vibe. The families all show up, and it is a very family friendly environment. Splashing around, occasional boat rides, and good times. The bar down the way is friendly and reasonable. If you are looking for a river drink fest.. go to Havasu

Absolute worst service! Nothing was done on time. They made excuses for everything. They lost one…read moreof the seat cushions. At one point when we tried to pick up the boat, it had "squatters" in front of it. What?? Extremely unprofessional and rude every step of the way.

If I could give them less than one star I would. DO NOT take your boat to them. They had my boat…read morefor over three months. It was delivered to them in the beginning of March, long before the summer peak season. It was consistently forgotten about, and there was zero communication on their part to me. Any progress on their simple task, was due to me proding them along. They had one simple job, remove the seats and take them to upholstery place and reinstall upon completion. They somehow lost one of my seat backs doing this, and tried to blame upholstery place. The upholstery place had to take the boat from them to finish the installation and the recreation of the seat back that they lost. I received my boat from the upholster. Before I even recieved a final invoice from Parker Boat Co, I was being threatened with a mechanics lien. Anthony told me their work was done, and I must pay invoice. I paid the entire invoice the same day I received the boat from upholsterer. Upon inspecting my boat the next day, I found numerous pieces of hardware loose, or completly missing (see pic's). All of this and no remorse or apology from the owner. I would not recommend Parker Boat Co. to anyone. You will be disappointed if you do.

06/26/21 all received a call this morning from Ken. He told…read moreme Mercury don't have the parts. I called around to other Mercury dealers and they confirmed Kens statement of parts not being available. So me being the man I am. Ken sorry for blowing UP RMS WITH MY REVIEW I WILL RETRACT All it took was communicating with me don't keep your customers I the dark. Just my frustration of the thought of another summer on the the beach. 06/25/21 River Motorsports still has my engine still not repaired Ken back to not answering my calls.

My Sea Doo has been in Ken's shop for going on 5 years. He quoted me $5K to rebuild the engine. He…read morerequested the money up front to purchase parts. My mistake to give him the total amount. He has yet to rebuild the motor and my watercraft just sits in his shop.....5 years. When he is asked he always has a time line or an excuse to why it's not done. I do not recommend this repair shop to anyone. This whole ordeal has become a joke and he continues to promise my completion times which he never meets. Next step will be legal assistance. Not what I ever expected. Very disappointed in his honesty and work ethics.