Wow! If you are anywhere NEAR this area you have to take a ride on this train! Our family drove…read morefrom Tempe to Clarkdale which took about 1.5 hours. It was such a relaxing train ride. 2 hours up and back through the canyon for a total of 4 hours. We saw lots of gorgeous rock formations. Craig was a very knowledge and personable guide as we rode through this canyon. Craig pointed out so many natural formations. He showed us a bear den, mountain lion den. We looked out for river otters but didn't see any. We also saw a beautifully made bald eagle's nest and we did see a bald eagle flying by our train on our way back to the train depot! Craig gave us the history of this railroad which was so interesting. We were able to go outside our train car to the open air seating to have a more "closer to nature" experience. Shine was our bartender! As soon as you walk in the train car you will see a really really nice bar. Shine was super accommodating, friendly and so helpful! Of course it was a really hot day and he said he'd take care of us if we needed any extra water. The car was super comfortable and cool with A/C. As soon as we walked on and sat in our assigned seats, we had a small bottle of champagne and a delicious charcuterie tray for each of us. There is a bathroom in each car. Go early to see the little town before your ride. This is a great trip for Seniors, families, really all ages. It's recommended to go two hours before your train departs but we arrived an hour before and had plenty of time. There is a gift shop and outdoor seating while you're waiting for departure.

We had a nice trip and a good time, BUT we didn't get the seating we paid for and we damn sure…read moredidn't like the seating we got. We paid for living room seating, but we got "dining room type seating" The train car seating is pre assigned and if you are a party of two, as in you and your spouse/friend, you will be seated on the dining room type seating. Those with parties greater than two, you get the living room seating. The company needs some clarity on this matter when selling tickets. There was a big comfort difference between the two types of seating and we weren't told about it in advance. Also, I will point out that none of the living room type seating is located next to the on board toilet, but some of the dining room seats are right next to it. I can tell you there is nothing like a line of six standing next to you while waiting for the WC as you're trying to look at the canyon wall as you eat your lunch.

Ck's Need A Lift-Dennis my driver, was very prompt and courteous. I will definitely use them again!read more

Not a good service at all. For 35 minutes of ride, I was charged $240. My partner and I called and…read morespoke to the owner she refunded partial payment and said that she doesn't understand why the driver, Denis, charged so much. I would not recommend this service to anyone.

I've used Groome twice to get to Sedona. My first trip in 2024 was a little awkward as the driver…read moreasked if he could come swim at my hotel ( hopefully this was one off). This time in September 2025 was much better my driver was John and was polite, safe and got us there relatively quickly with a short stop in chevron. On the way back to Phoenix I had another John who drives part time in retirement- he was great driver, nice communication, and it was a smooth trip. Overall a good experience.

Zero Refunds, Only Credits (Even Hours After Booking!) They…read moredo not give refunds, so keep that in mind before you hand over your card--because they definitely won't warn you upfront (at least in my case they didn't). If life happens and you have to cancel, you're stuck with a credit. But what if you don't travel often? What if you actually need your money back? If you call even a few hours after booking, they will flat-out refuse to return your cash. This is a corrupt business model that puts money over customer loyalty. Absolute thieves.

this guy is reasonable but he' overbooked himself. Too busy to even trust that he'll wait for you…read moreto make it to the door

I was in a real bind - needed transportation quick. Chris showed up quickly and provided me with a…read morequick round-trip. Saved my day! MBartels

Great place. Great staff. Large modern room. Walking distance to all shops and restaurants. Short…read moredrive to Jerome. Will come back again.

AMAZING LUXURY CLASS Let us start with the " amazing "…read moreservice. The professional employees. The atmosphere of the entire Hotel. "Luxury " In all aspects. The experience of the property. Rooms and cottage's are relaxing and decorated for a pleasant serene experience of old town Cottonwood. "Class" Being treated as if you are a guest of an event you have long awaited for. Receiving Star Treatment and excellent suggestions on how to enjoy your stay. Our stay here was quiet every evening, the staff was professional yet friendly and fun. They attended to our needs ( not that we were "needy ")LOL. If you want the Amazing Luxurious Vacation Stay * this is your place. The Royal Palace for the common working class

Another review I reluctantly post because I want to come back here and want a room available- I…read morefear the best places get too popular and then I can't come back! I appreciated the front desk staff who was very helpful! We got a room with twin beds (to save some $) and it was great! The shower was fantastic (important). We stayed upstairs and my husband only bonked his head once (so far). Walked to the shops and restaurants which was super nice we didn't have to drive or ride share after drinking. Parking was free but initially we couldn't find a spot in back- one came available in less than 20 minutes though! Staff said parking after 6pm is easier in assuming because many of the shops close then. (Restaurants are open) We will be back.

The staff was very friendly and helpful and the ambiance is outstanding ! If you need a room in…read moreCottonwood, book your stay here ! We can't wait to go back !!!

Tour: Pandoras Box 11am TLDR: One of the best tours!…read more So much history, opportunities to interact with spirits, and see private places! Our tour guide, Ed, was amazing! Friendly, and really informative when it came to explaining the history of Jerome and why so much activity is present. We lucked out on a private tour for my partner and I but he was laid back, unscripted and authentic. Never a dull moment! So shout out to Ed! We were lucky enough to converse with some spirits! Very cool, unique and unforgettable experience. 12/10 recommend to anyone in the area!

Hopped into a 5pm ghost tour. Ed, our tour guide, was fabulous!…read more Courtney who called to make arrangements and offer your options was lovely. Definitely I need experience and Ed is a great storyteller, I would just choose a warmer time to do it next time or take a lot more layers and scarves and gloves and hats :-)

Great experience for me with Groome transportation. I thought the website said only March thru…read moreOctober for Flagstaff. I'm happy I called anyway because I was able to book and it's Nov 23 ! So call anyway cuz we all know the internet is not always accurate and I prob miss read as well. Their office is great w a couch, couple chairs, restrooms, outlet to charge phone. Get there early cuz Ubers can be quick or delay in Flagstaff winters due to rain and snow. I got a comfortable ride to Camp Verde, an hour away. I wish they went into Prescott but we can't always get what we want in life! I'm blessed that my Prescott friend is picking me up in CV. I've also taken Groome in the middle of nowhere Montana. This is a great comfortable transportation company that gets you there in any weather, rain and snow. My drivers have always been pleasant. The office guy in Flagstaff is an absolute love. I missed my first shuttle and had to call about 6 times with questions and changes and he was above and beyond courteous and helpful to me. Always be sweet in life cuz you catch more with honey than being spicy! For an extra charge, Groome can pick you up around Flagstaff, if you don't want to chance it with Uber! Happy Travels!

Wow. This was not a good customer service experience…read more I called and very politely and calmly asked Liz if I could speak with her supervisor regarding what she said was a credit-only policy rather than a refund policy. My trip is still more than five weeks away, and plans changed because a friend offered to personally drive my teenager to the airport instead of having him take a shuttle at 2:00 a.m (which makes me extremely nervous as mom). Liz refused to provide her supervisor's contact information and would not allow me to speak with a manager. I asked a few times (again, very politely and calmly) and then she told me she would be ending the call instead of letting me speak with her boss. That was disappointing and left me feeling like there was no way to escalate an extremely reasonable request. I am not changing his trip to Flagstaff. Only the one from Flagstaff to the airport because of it being at 2:00 am. After reading several other reviews, I'm also concerned about reports of last-minute cancellations. The combination of those reviews and my customer service experience does not inspire confidence. Extremely frustrating to be denied any opportunity to speak with someone who would actually review the reservation and have authority to make something other than a black and white response without even trying to understand.

Anthony was fabulous! He was right on time with pick up and we couldn't ask for better service. I…read morehighly refusing King taxi. We pre arranged a ride from Cottonwood to Jerome for dinner and back. 5 star!

King Taxi is the only service I will use when I am up in Cottonwood, Jerome, Cornville and Sedona…read moreareas. Always on time. Anthony is the best. Great guy who is always friendly and ready for a great conversation!

Karla makes a lot of promises she has no intentions on keeping. She'll tell you one thing but do…read moreanother. She very undependable.

From the owner: Karla's Kab provides reliable, affordable transportation in Cotton and the surrounding area…read more Founded by lifelong resident Karla Flores, Karla’s Kab offers more than just rides—it's about fostering a comfortable, community-driven experience. With deep roots in Cottonwood, Karla is committed to serving her hometown, providing services tailored to local needs. Visit our website to learn more about special discounts for veterans, senior citizens, locals and others!