I made a tax appointment on April 1 for May 6. When I scheduled it, I told the office it was to…read moreprepare 2025 taxes for my mother and for a trust she has. When I arrived today, I met with a man named Oscar. I told him I was there to file taxes for my mother and for her trust. For some reason, Oscar asked me when my mother died -- she's still alive. Then he told me he couldn't do a trust return. When I asked why they'd booked an appointment for a trust return if they don't handle trust returns, Oscar blamed his assistant. This is despite the fact that "trust income tax preparation" is listed as a specialty on this very Yelp page. So now I have to start from scratch -- find a new tax professional and book another appointment, probably a month out. This is incredibly inconvenient, and it was easily avoidable. The worst part is that it's going to cost me real money. The delay between when the trust taxes should have been filed and when they actually will be filed is going to increase late payment fees and penalties. Will Robert Abbott Tax Services cover that cost? I left 1 star because 0 stars wasn't an option.​​​​​​​​​​​​​​​​

I scheduled a call with Oscar, who was a great help! He patiently and thoroughly responded to all…read moremy questions and provided necessary resources for after the call. I greatly appreciate his time and knowledge!

Jene helped me at the last minute. She was super easy to work with, and she has already started…read moretalking to me about the next year. I plan to come to her in the future. Great local and family owned tax professionals.

I have been coming to Jegan and Jordan for almost 12 years. Tom was my life saver as it related to…read moremy taxes. When he retired I was nervous to say the least. But Teresa, who stepped in when Tom left has been an absolute DREAM! She has put my mind at ease, spent time explaining things as I learn how to wisely structure and grow my business and she is so kind. I absolutely trust her and she is generous with sharing her knowledge. Her communication is excellent which is so important when having someone support you with big financial decisions. Thank you Teresa!

Michelle quite literally changed my wife and I's lives…read more My wife is very intelligent with a business/accounting background and for the last few years has taken on the task of handling our taxes while I was in graduate school, which has been relatively straightforward because I was not working full-time. Within the 2025 fiscal year, we purchased our first home, I worked multiple full-time roles, and she was given stock in her company, so things were far more complicated. However, my wife still gave it a shot going through the tax preparation process. By the end of it, we were going to owe $11,000. We were absolutely devastated, and immediately started thinking about how on earth we were going to be able to afford our mortgage on top of such an insane tax burden. We decided to reach out to Americas Tax Service after seeing their wonderful reviews in hopes that we could somehow lessen our burden, even if by a couple thousand. We booked an appointment with Michelle, worriedly walked in with our paperwork, and after no more than 45 minutes she informed us we would not only owe $0, but we would in fact be receiving a refund of over $2,000. I cannot express the joy and relief this news brought to my wife and I. Michelle is very efficient, laid back, and overall just an incredibly knowledgeable, warm professional. I could not fathom going anywhere else for tax services. Seriously, book your appointment. It could mean the difference between owing $10k+ and getting a check for a few grand in the mail.

Michelle saved us for this year's filings. I'm a very tech savvy person who has always done their…read moreown taxes. This year I even validated my own inputs with AI and was staring at a 5 figure tax bill. We went to Michelle hoping to get the honest truth and walked away with news that we'd actually get a refund! Her support and pointed questions are nothing a e-filing or AI service can provide. She's got a customer for life and I'm so thankful for her expertise and humor along the way.

We scheduled a zoom call with Gary for some advice and to determine if we should use his services…read more He answered all our questions open and honestly, guiding us in the right direction. If the need arises to use a CPA in the future, I wouldn't hesitate to call Gary again. Thank you for your advice, Gary!

Gary is extremely knowledgeable and stays up to date in his education which is extremely important…read moreto me. He listened and provided answers to immediate concerns and met all expectations (and then some!). Highly recommend Gary to anyone who is looking for an expert in the finance/tax planning field.

Thank you for the help over the years. Good to see you back in action…read more You are making tax declaration building and processing look easy by structuring and streamlining the process and having such a positive attitude. I wonder if this shouldn't be a tax write off in the marriage saving category, if it existed. So much easier than struggling through the broken mess of TurboTax, worth every penny. Thank you Steve.

Have you ever been ghosted by a tax professional? Sadly I have, and the possibility is strong that…read moreyou will too if you choose to do business with Steve and Emperor Tax Service. Steve has done my taxes since 2009 and I started having him do my parents as well a couple years back. I used to work with Steve (taxes are his side gig) and he was much more responsive, but now that I am just your every day customer it seems as though I am not worthy of a response. Last year, Steve stopped providing physical copies of our tax records on the spot (which previously was a very nice touch). Instead, he provided a thumb drive. We told him then and there that we had a Mac and it wouldn't work. He said we just needed to format it and should there be any issues, we could contact him. When it came time to apply for my student loans it didn't work, so I contacted him asking for a copy. That was last May, and he still hasn't responded and I don't have a copy of my return. Similarly, my mother got an estate tax document and needed her taxes amended. He wouldn't respond to anything. Finally, I contacted an old coworker who asked him to contact my mom. He called me instead, from his work, and left a message. I called and texted him asking him to call my mom, not me. After about a month, he got in contact with my mom. He took her original estate tax document and told her he filed an amended return before the July extension. However, he has continued to withhold her original documents and has never provided her a copy of the amended return he states he filed. I have been calling, texting, and emailing Steve since May of 2020 asking for a print out of my taxes and the return of my mother's documents as well as a copy of her amended return. He hasn't responded or provided anything as requested. Needless to say, we will not be continuing our business with Emperor Tax Service. We just want our documents so that we can have someone else do them for us this year. Also, if you still choose to do business with Steve but find yourself where I am--I've done the homework and you can file form 14157 with the IRS to make a Return Preparer Complaint.

Jeffery Rondini is very rude. I called his office explaining I was trying to upload my father's…read moretaxes to the portal. I simply followed all instructions to register for an account. The next step was to wait, to receive an email with further instructions. I never received the email, so I decided to call. He was rude from the start. I simply told him sir I did everything I was suppose to do. He was very adamant that I had to a mistake which I didn't. He didn't even try to look into the problem or see who I was filling for. I'm going to make sure my father save his $400 dollars from now on!

I've been going to Mt Diablo Tax Pros for about 5 years now. They are absolutely the best! Very…read moreinformative and helpful. It's so much better going to them, than trying to work through turbo tax and make guesses. I turned in my documents about a week ago and they already finished all my taxes and should be getting a return in a couple of weeks!

DO NOT USE THEM! Jackson Hewitt had a kiosk in the…read moreMartinez, CA Wal-Mart and I had them do my tax return. I showed Maria Carrera my documents for the previous year and asked her if she had ever done any with Railroad Retirement income. I told her I did not do them myself because I was never sure how to report the Railroad Retirement. She looked at my papers and said she would have no problem with them. She worked up my return and I was surprised that the refund was going to be more than I expected. She filed them electronically for me and two years later I received a bill from the IRS saying I had not reported my Railroad Retirement income and owed back taxes plus interest. I showed it to Ms Carrera and she apologized and said she had made a mistake and had not reported the income, but that Jackson Hewitt would reimburse me for the $250 interest. She called her boss, Andree Whyte and explained everything to her. I have written a letter to her boss and called several times, without any response. I have written to their headquarters office in NJ since their advertisements say that if they make a mistake, they will reimburse for penalties and interest but not for taxes owed. I have not heard back and will probably have to take them to Small Claims Court, which I didn't want to do. Ms. Whyte returned my last letter with "Not at this address" written on it. Save yourself the frustration and DO NOT USE THEM! They apparently do not back their guarantees and have poor customer relations. I will not ever use them again and I will not say anymore about what I think of them.

I have been using JH for 3 years now, i will not go anywhere else to do my taxes. They are friendly…read moreand efficient. Got the max back all 3 years!!!$$$$$$$$

The front Lady Christine was so pleasant and helpful offer coffee and hot tea water candy snacks…read moremini brownie fresh cookies. with a pleasant warm smile. Made my husband and I feel very comfortable will be back next for sure if she's there. Kenneth was m tax person very soft-spoken clean-cut guy. He offered a lot to us as we were new to the area The place was very clean and smelled very good

This was my first year going to HRblock after about a decade of TurboTax. I regret it, don't make…read morethe same mistake. The lady at the front was polite enough, i had an appointment but was told to come back later because they were so busy, no worries. I came back an hour after my scheduled appointment and was told they were *almost* ready for me...okay. When it was finally my time to go with the gentleman who prepared my taxes, Kenneth. I sat silent for about 15 minutes while he typed wordlessly. He asked me maybe 3 questions about my tax situation? Now mind you, I have ALOT of deductions and was joint filing for my wife and I (which is why I was there in the first place) but he didn't really seem to need to know about any of that. I provided all the basic info they required, and he basically just typed it on the screen and showed me what I owed, exactly like I could've done on TurboTax and not wasted $450 on this place (the breakdown he showed me ended up being incorrect according to the IRS but I'll get to that later). I was expecting a Tax Expert to try to understand my tax year and help me get the most, that was NOT what I got. I feel like i wasted my money by going here AND got worse Tax advice and paid more to the IRS because I went to HRblock. I was not planning on writing this review until I got a letter from the IRS in the mail saying I OWE MORE MONEY! He didn't even give me a correct evaluation of how much we owed...The vibe of this place was also distressing like they were taking advantage of people who have little money and no idea how taxation works and will trust the "advice" that is given to them. AVOID this place at all costs.

Very pleased with the tax return service provided by Joe Wu and his firm. Submitting data was…read moreclearly explained and easy to follow. Everything was handled on-line, efficiently. Looking forward to a good working relationship in the future.

This is the third year Joe has helped prepare my taxes and each time the process has been…read morecompletely stress free. He is on top of his work and I truly recommend him to anyone I come across. Thank you Joe, for being great at what you do!