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    Counter Culture

    4.5 (11 reviews)
    Ultra High-EndKitchen & Bath
    Closed 8:00 am - 5:00 pm

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    Review Highlights - Counter Culture

    GJ's suggestions on little details that might make the project turn out better were spot on and much appreciated.

    Mentioned in 6 reviews

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    Bed Bath & Beyond

    Bed Bath & Beyond

    3.6(12 reviews)
    3.0 mi
    $$

    The worst place to buy anything. Slow, erratic shipping and horrible customer service. Stay away…read morefrom these iceholes!

    Bed, bath and beyond does not even deserve one star. BUYER BEWARE, SHOP ANYWHERE BUT BBB ON LINE…read more THEY ARE CROOKS AND DISHONEST. Based on the photo on line of the small rug NOVOGRATZ BY JEMI STELLA-HANDWOVEN, FLATWEAVE RUG, I placed an order for this item. The picture shows a blue field with yellow pattern. I had to pay for shipping since the order did not qualify for free shipping, and I was fine doing that. When I got the rug, it was so poorly made that the blue threads were at half strength, they equaled about 10 stitches per inch, (when it should have been 100 stitches per inch) meaning the ugly white backing showed thru on the face of the rug, making it appear blue and white polka dot. I called to let them know the rug was defective and was not woven to a standard that the average person would accept. The unhelpful person in customer service told me "it was a case of buyer's remorse, or my just not liking what I ordered." I could not get the obtuse woman to understand there is a HUGE difference between defective and buyer's remorse. She said the charge for BBB to prepare a label for return would be $25.00, maybe it was the language barrier (so common with these low rate companies) or the woman named SIB was just playing dumb. Needless, to say, I paid $10.25 to usps to return the garbage and then had to fight with them to get my refund. They had the rug for more than a week and did not refund any amount until I called again to complain. Then they only refunded the price of the rug and not the original shipping cost. I had to dispute it with my cc company to get the original shipping cost back for the defective item. BE WARE BED BATH AND BEYOND WILL CHEAT YOU, WILL SHIP INFERIOR LOW QUALITY, DEFECTIVE GARBAGE AND MAKE YOU PAY TO RETURN IT. DO BUSINESS ANYWHERE BUT WITH BBB, THERE IS A REASON THEY ARE IN BANKRUPTCY. THEY HAVE NO SCRUPLES AND SHOULD BE BANNED FROM DOING BUSINESS IN THE US.

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    Bed Bath & Beyond - Closing forever

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    Creative Kitchen & Bath

    Creative Kitchen & Bath

    3.0(1 review)
    1.1 mi

    So far, good customer service. They were able to get back to me once I left a message yesterday on…read moretheir voicemail. I am hoping they can replace or remake a shower door and are not just a bathroom remodeling business. I will call back tomorrow during their morning hours and see what they can do for me. It is great when businesses can get back to you within a day of leaving a voicemail. Edit: Their automated call system states their business hours are during the week and on Saturdays from 7:30 a.m. to 12 noon. I called at 7:40 a.m. and no one was there. I left a message. Additionally, there was no information that hours of operation were cut because of the pandemic and so, they lost a star on customer service. After all was said and done, one of their employees was able to refer me to another business Happy the Glass Man to repair what I needed repaired. The bad thing is that they do not have someone who can provided estimates to fit another fixture or door and will just sell you the actual supplies that I am guessing the customer will have to do it themselves?

    From the owner: We are your locally owned and operated remodeler that is uniquely qualified to offer you…read moreexceptional design options for your kitchen or bath project at an amazing price. We have a quaint Design Studio & Showroom in the heart of Lexington, KY. Our professional designers have decades of combined experience, and allow for every design style. If you are looking for custom cabinetry to stand out or match the rest of your home furnishings, we are the place for you. Stop in today!

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    Creative Kitchen & Bath
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    Counter Culture - kitchenandbath - Updated June 2026

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