David Hanlon (owner) is a delight to work... Professional, communicative and produces a high…read morequality product. Highly recommend.

Leading Edge Stone and Tile is by far the best choice for custom countertops in Central Oregon. For…read moreour extensive remodel, we went to a couple of the shops in town with impressive showrooms and were shell-shocked by the cost estimates. A contractor suggested contacting the Hanlons and we are so glad we did. Kevin joined us at EleMar in Redmond for help in selecting the granite for our kitchen and we used Leading Edge remnants for our bathrooms and laundry room. Their state-of-the-art measuring tools led to perfect installation. Dave and Kevin are so pleasant to work with and are true professionals at a very reasonable price. We cannot recommend them highly enough.

We had a tub, toilet, fiberglass shower and vanity top removal in our master bath. We had vanity…read moretop and toilet removal in the hall bath. Both bathrooms also had new tile floor installed. The master bath now has a fully tiled shower with swing doors, bench and linear drain. The floor and shower tile are the same, making the look clean and making the room look so much larger. Jerid handled our project. His response time to questions was very quick. Chris Nelson has an excellent team and all workers on the project were diligent and very professional. Kudos to Chris Nelson and his team! We will certainly do business with you again and recommend you to others.

Nelson Tile - Review of Kitchen Countertop Installation…read more We worked directly with Chris Nelson, owner of Nelson Tile, for the installation of new quartz kitchen countertops. Our experience raised serious concerns about both workmanship and professionalism. Installation Issues From the start, Chris incorrectly measured the backsplash, resulting in a two-piece installation rather than a single seamless slab. He claimed the transition would be unnoticeable -- the photos tell a different story. One piece is already pulling away from the wall. Other reviews describe Chris as skilled with laser measuring, but that was not our experience. The visual difference between a single slab and a seamed installation is significant, and Chris offered neither a solution nor any cost reduction for this error. Material Quality Chris purchased the material from a distributor he admitted does little business with. Within just three months, we noticed significant chipping on both the edges and countertop surfaces. Chris sent his brother-in-law to repair the chips with filler. He acknowledged this was unusual and said he had seen it once before with another client, categorizing it as faulty material -- yet when we raised our concerns, he simply accused us of being hard on the countertops. For context, we replaced 15-year-old laminate countertops that had zero marks or chips. Over the following 18 months, we continued to experience additional chipping, hundreds of scratches, and pitting across the entire countertop surface. We eventually switched to plastic plates out of concern that any ceramic or glass contact would cause further damage (see photos). Attempted Resolution I had Chris return to the house. It was clear he was reluctant to acknowledge faulty material, but after some pressure he agreed to have the distributor conduct an on-site inspection. The distributor was professional, photographed the damage, and reviewed it with his team. The following week, I received an email from Chris stating that the distributor had agreed to provide a replacement slab at no material cost -- but Chris quoted $6,500 for installation, excluded sink removal and reinstallation, disclaimed responsibility for any damage to finishes, appliances, or cabinets, and required that we agree not to post any negative public statements or reviews about Nelson Tile. Summary Based on our experience and the lack of professional accountability, we strongly recommend considering alternative companies. When you invest thousands of dollars in a kitchen remodel, you should expect quality materials and skilled installation. Unfortunately, neither was delivered in our experience with Chris Nelson. We will have the replacement material completed by a different installer.

Not saying I wouldn't use them again, but on one job they managed to send out a slab with the wrong…read morefinish, the installers dropped a metal tape measure into a beautiful, brand new stainless steel sink (twice!)? This is now our "backup" countertop company.

Blown away. Super, super folks. After downsizing we wanted to change out our laminate counter top…read morein the kitchen. It's a small house and the counter top is large. Any flaws WILL be seen. We shopped a couple of stores in town and nobody really connected with us. We had granite in our kitchen when we built our home over 20 years ago. And hated every minute of it. The seams were huge, the edge was poor and the experience was beyond awful. So we wanted to avoid all that. As we are laying out the stone we walked back into the shop and talked with the foreman about our concern w/the seams. He showed us the method they use and we were satisfied. He turned over a slab and showed us the cams to keep the seams tight. It really helped to talk to the people that would be doing our work. We also chose a chiseled self edge. Which we were a bit apprehensive about. Done right it looks great. Done "not right" you catch your shirt on the edge as you walk past. Demo day comes and the crew pops off our old counter in a jiffy, clean up and lay out for the new granite. I think we got the layout as a pdf that afternoon. Approved it and we were off. The time from layout to install was a tiny bit long. I think there was a Holiday in there as well. This would probably be the only thing Imagine could improve on. Tub washing the dishes was getting old. The install went great. And all our fears about large seams and off kilter counters over the cabinets were allayed. You literally have to look closely to see where the seams were bookended. Pass your hand over the seam and there is nothing. The chiseled edge was honed down so it still looks great...but doesn't catch your clothing We are beyond happy with Imagine Stone. Next project...bathrooms

I've been to this store a couple of times in the last two weeks because I'm dealing with picking…read moreout materials to replace all the flooring (about 2900 sq ft) in a home I purchased in Portland. I initially visited and did research for carpeting brands/styles and color. I was up north and visited the Clackamas store for a greater selection of wood products to try and match existing wood floor surfaces. Because of the distance, waiting for samples and other things there just was not good progress made and I needed to move in within 30 days. The other day I was about to lose my mind as over two weeks had gone by without a viable solution. So, I switched strategy to replace all the wood instead of matching. I called the store and Kathy answered. When I explained my plight, she said "come in tomorrow and I will help you". I didn't know that the store here could work with getting materials where I needed them up north. Anyway, I spent 3 or more hours with Kathy. At the end and thru several fits and starts (out of stock items-namely), I walked out with my materials ordered and in progress. YAY! But, wait! I started having panic attacks about the product ordered and wanted to try to order something else. I called her the next morning, early, and asked if it could be done! She said "it looks like it, let me check and I will call you back". Lo and behold, I am now receiving my new, preferred wood option and am a happy camper! Kathy deserves all my gratitude as I tried to navigate a solution which seemed impossible (and stressful). She was extremely patient with a novice at flooring and helped keep me calm. Please give her my thanks!

Just don't go to the man that does pedicure. Have the women do them. Anna is good for nails & fillsread more

Very rarely can you write a review like this- My plumber was having trouble installing a new…read moredishwasher. He had a problem because of granite countertop. It needed drilling for it to attach correctly. They are less than two miles from me. I called them and they had technician available to come over promptly. Two men came over (I am sorry that I forgot their names) and they helped the plumber 'brainstorm' how to install it without drilling. But this is the best part- THEY DIDN'T CHARGE ME! What a great company. The technicians were knowledgeable, professional and friendly. I strongly recommend using them.

Had these guys come out and install my new Quartz countertop. Dillon came out and did the template…read moreand he was very good at what he does. He's a perfectionist and very pleasant guy to work with. They even sent him out a second time just to make sure we got the same template twice before installation. Which I thought was great. Then Joshua and Tim came out to do the installment and these guys were also amazing. Everyone was on time and did a amazing job. They did a great job in the sink installing as well. Highly recommend them.

Working with Solid Rock was one of the best decisions we could have made for our kitchen remodel…read more We are so happy with the result. From the first phone call I had with Carol I knew they were unique. She was very helpful and took the time to make sure my wife and I had all of our questions answered. We felt like we were given a mini crash course on everything we need to know about granite countertops and quartz countertops. Their entire team was professional, and they even were able to finish ahead of schedule! We thought it might be an issue working with them because they are located in Sisters, Oregon. But, the distance was not an issue at all. They were very responsive and answered all of our questions about granite countertop installation. We even inquired with them about getting quartz countertops, but we realized the granite was going to fit our lifestyle better than quartz. They have the ability to fabricate pretty much any stone countertop you choose from any of the local suppliers. I would definitely recommend giving them a call. They are worth every penny!

Delightful owners! We are excited to have them install the beautiful quartz product we chose from…read moretheir showroom!

We had the slab in our bedroom polished and we absolutely love it! They showed up when they said…read morethey would, kept a clean workspace and finished in a timely manner with great communication.

From the owner: We specialize in epoxy coatings and floor polishing we do custome countertop as well and clean and…read moreseals we have over 13 years in experience in the industry