This has been my bank for over 15 years and I am very impressed with all the staff in there and how…read moreprofessionally they work... If i have a problem they tend to resolve it immediatley through there branch manager or personal banker.. the only thing I really dont like about the bank is the hours.. they arent really open much later then 4 or 5 except on fridays... I also liked it when the atm machine despinsed 10s and not just 20s because there where only few of those around here...

Updated: After my complaint this morning about the sale of…read moremy mortgage that I had expected to be kept and service by Bay State Bank (see below for initial review) the lending officer went to the VP of Retail Lending and they have decided to keep my mortgage in their portfolio and not sell it after all. I of course have no guarantee that it won't be sold in the future (as I knew was always a possibility) but the response I received is very promising and in line with my initial impression of Bay State Savings Bank. Due to the low owner occupancy in my building many small banks would not even consider handling my refinance. Bay State Savings bank impressed me from the beginning by the willingness of the branch manger to go back and forth to the underwriters even before my application was complete to find out if they could do the refinance. The initial service and flexibility I had experienced was why the unanticipated sale of my mortgage came as such a shock. I am pleased that when I made it clear that local servicing was critical to my satisfaction they responded within one business day and opted to reverse their decision to sell. Based on this response I am confident that there was no intention to deceive. Original Review: I just completed a refinance with Bay State Savings Bank and until the closing they seemed like exactly the bank I would like to work with. Small, local, and services many of their loans themselves. In fact I specifically asked about the likelihood of my loan being sold multiple times before and during the refinance process and was told repeatedly that although there is always a chance the loan would be sold they try to service as many as possible themselves and that my credit and loan were the type they tend to keep. I showed up at my closing to learn that my loan had been sold to a large national chain! I am in the process of seeing how quickly my credit union can turn around a refinance to see if there is any way I can cancel my Bay State Savings Bank refinance and still make deadlines for my renovation payments. This is very disappointing. While they never actually lied to me I consider their communication to have been quite deceptive. If the loan had been sold after a couple years I would feel differently but the sale occurring prior to closing with no communication ahead of time and after repeated assurances that while there was a chance that it would be sold it was unlikely screams bait and switch to me.

Of all the banks that I have done business with this branch of Westfield Bank is by far the very…read morebest. Not only are the employees personable and helpful but the hours are exceptional. I used to bank downtown next to the library at a different bank and after getting treated badly I changed banks and should have done it years sooner. I used to have to take time off work to get to my old bank on time but not this one. Not only are they open late but they are open on the weekends, both Saturday and Sunday. Boom. Done deal.

I have been serviced by many banks in Agawam. Mostly moving CD's around from one bank to another…read morechasing the highest rate. No more. Westfield may not always give the highest rate but the perks it gives makes up for it. I love my ATM as I no longer have to pay fees. The bank automatically takes it off. I have no problems getting to the bank because of its tremendous hours and I'm always treated with the utmost respect. I would certainly recommend this bank. When my father passed away closing out the accounts were a nightmare in the other banks. Social Security #'s were on the wrong accounts and they even questioned the death certificates. This is mainly why I'm now at Westfield Bank.

If you've never had a local, small-chain bank care you, choose local and choose Monson. Monson's…read morestaff recognized me, was friendly and conversational about my needs, and had accessible hours throughout the week. At other, larger banks, I've had to jump through hoops to get paperwork from a central or district office, and even then the paperwork creators will rarely consent to reviewing any custom language you might need. Thank you, Monson, for being a fixture Ware needs to help keep money in our community, instead of siphoned through mega corp satellites.

Though I like banking with United bank, I'm not a huge fan of this location. The entrance and exits…read moreare very small and the parking isn't great. There's not many spots and forget it if it's busy. The drive thru line can get long but most annoyingly the wait time is ridiculous! I'm happy they have the automatic deposit atms because without that you'll wait til Christmas. I've never had a problem with the tellers here, they've all been rather nice. Not a bad bank itself, but don't be in a rush!

Signed up for a new checking account to take advantage of $400 promotion:…read more https://www.bankatpeoples.com/home/standalone/checking-400? A week after creating the account, I was told the promotion is no longer valid, despite their system accepting the "Get400" promotion code. I visited the Westfield brank and was told by a teller that the system accepts codes even if they are invalid since it doesn't validate them. I asked if the promotion could be extended since it had just expired. The teller checked with management and informed me that no such courtesy could be extened for a new customer. I called headquarters and asked again if they would be able to extend the promotion for a new customer. I explained the main reason for opening the account place was the promotion and that the promotion still appears on their web site and no expiration date is listed. Again, I was told my request could not be honored. I informed the representative that I would be leaving negative feedback on Yelp and closing my account immediately. I left Peoples Bank 20 years ago due to their high fees and thought I would give them another chance. Seems not much has changed. There are many better options, including credit unions that are more likely to work with their customers. Stay away from Peoples Bank.

I've been a loyal PeoplesBank customer for years now and frequent the Sixteen Acres branch on…read moreWilbraham Road. The tellers there are unbelievable. Any issue I've ever had has been resolved immediately and they always go out of their way to accommodate me as I travel quite often. Throughout the years they've made it a point to remember my name, ask about my day and even keep up on events in my life. I've never experienced such a high level of customer service or felt so welcome before. Keep doing what you're doing!

Learned today that the drive thru is open daily at 7:30 am daily. Makes life a little easier as I…read morealmost always pass by before the standard 9:00 am opening. Though visible from the road, there is no actual entrance from route 20. You must get off the main road and enter from the rear.

I LOVE this bank! The tellers are friendly and know me by name. They offer quick service and are…read morealways helpful. I have lost my debit card about 8 times (over the years) and they are always willing to help me cancel the old ones and get the new ones a.s.a.p. They give my daughter a sticker and I enjoy using this bank, for my banking needs. I don't go anywhere else.

I really like this bank. The only issues I've ever had here were quickly resolved and the service…read moreis great. There's never a long line at the drive up or inside. They have all types of services and advice. I started my business checking there years ago and have no compulsion to switch to any other bank. If I were looking for a bank I would look everywhere and then stop in here last. That way, you won't have to come back twice.

My business and family has been banking with Florence for six years and they are everything I would…read morehope for in a local bank. Customer satisfaction really matters to them, the app is great, and there are never long lines or wait times.

I've used this bank for at least five years, and like the bank and the people who work here. The…read morelocation near me is never too busy, so on the occasions I need to make a deposit or withdraw from their ATMs, I've never experienced any significant wait. The service team is prompt and friendly and setting up a business checking account was a fairly easy process. Technologically, I'd describe UniBank as good, but certainly not great. The company they use to provide online business credit card processing was very much behind the curve, and I replaced them with Paychex which offered much better and current technology, easier website integration, and simplified credit card and ACH processing all at lower costs. Their online check deposit process via cell phone is pretty good, on occasion it can't recognize a check which then has to be deposited in person. But since they are conveniently located, that's not an issue. Overall, a good local bank for personal and business uses.