Quality, value and customer service. Grateful to deal with such fine people!…read more Definitely recommend

Great organization, $800 worth of work on my gas stove and it still doesn't work. The parts they…read moreused to replace older ones don't match the existing parts. Parts I paid for never showed up and when I called to inquire on those parts the response was "Oh yeah, we forgot to bring them. You can stop by and pick them up." Now that's service! I could go on but you get the idea.

The Hearth Doctor had one job: install a fireplace. They failed at every turn…read more They claim they went "above and beyond." The photos show otherwise. We've owned and renovated three homes, and this was by far the worst experience we've ever had with any company. We hired Hearth Doctor to install a Renaissance 600 fireplace--a pricey, complex unit--and they botched it from start to finish. Safety ignored: They skipped a required radiation shield and told me to stuff insulation against the chimney pipe--an outright fire hazard. Only after I contacted the manufacturer did they reluctantly fix it, which meant removing a chimney already mounted two stories up. Timeline blown: A 2-day job dragged into 3.5 months, with constant delays and misinformation to my contractor. Poor workmanship: They mis-measured, forced rebuilds, denied necessary vents (later confirmed essential by the manufacturer), installed the unit with a broken door, then crudely bent the keyhole instead of replacing it. Finally, the fireplace was left visibly off-level, making finishing work nearly impossible. No accountability: Across six visits between June and September, I never received an apology. When I asked for a discount, they brushed me off, insisting they'd provided a "safe, functional, professional installation" that went "above and beyond" If this is their idea of "above and beyond," I shudder to think what "average" looks like. Bottom line: unsafe, sloppy, unprofessional. Save yourself the grief--do not hire this company.

can't say enough good things about this business. I purchased my gas fireplace from them 9 years…read moreago and have only needed service once until this week. Although they were incredibly busy, Bill took the time to call me and troubleshoot over the phone but ended up sending someone out - within 2 days!!! Problem was diagnosed and remedied in no time.

This is the fourth or fifth time we have used Bob Miles & Son--over several years and several…read morerenovations--and I can unequivocally state that ALL the people we have dealt with, including the home office staff (here's looking at you Tori), are THE VERY BEST at what they do. SUPER professional and extremely personable, we wouldn't even dream of using someone else. Thankfully we don't have to. Thank you Bobby!!! P.S. HUGE shoutout to "Supervisor" Nick and Dan and Harry for their BRILLIANT work and EXCEPTIONAL personalities.

I have had only very positive experiences with everyone in this family company. Not only do they do…read moreexcellent work, but they try to get here as soon as possible if we have a problem. Always courteous and helpful, I highly recommend them- if you are lucky enough to get on their customer list as they are in big demand!

This family owned business is amazing. They have top notch, old school service and mentality. They…read morecare about their local community and neighbors. Their delivery drivers are friendly and professional. The owner even came out to show me how to bleed my furnace line when I first bought the house and the tank was empty. I highly recommend them.

After getting the 2 week "run-around" [including from a company I patronized exclusively .... &…read morequotes of $!50.00 extra for so-called emergency delivery (even during the course of regular working hours ...] G & G literally came to the proverbial RESCUE on a Friday afternoon!! They do business the "Old-Fashioned" way - It's called "Good-Will" - intangible, yet they embody a highly valued priority - it's the lost art of building customer loyalty via personal service. Often that may include going beyond. They earned my respect & gratitude; not to mention my patronage! I value the concept as foundational & an asset that may not show up on a spreadsheet. Having been a business owner for 16 years, Goodwill coupled with benevolence were the cornerstone of my philosophy! It goes unsaid that in the current unprecedented times, it's refreshing to see & be reminded that there is goodness in our friends & neighbors! I am so thankful for all of the above & of course, these fine folks spared me what would have been a frigid weekend hauling diesel fuel - 1 gallon at a time (Fill pipe 5 + ft. off the ground, & virtually impossible for a 73 y.o.to hoist a full 5 gal. Jug without a Diesel deluge ... learned the hard way!) Thank you, Kim, for your gracious & attentive service. Thank you, Larry, for your expedient delivery!! I so appreciate your augmenting the warmth I'm able to embrace! Regards, A new & loyal customer in West Gardiner, Maine

I experienced nothing but 100% excellent service from start to finish! My MIL's heat went out in…read moreher home and being in her 90's she left it with me to do the research on how to get her boiler replaced. I spoke to half a dozen different HVAC providers and had 3 of them come to her home to do an estimate. Of all of them, Mike Greives of Dead River was the only one who took the time to explain the pros and cons of oil vs propane and what was the best solution for this home and her situation. Also, the price quoted from Dead River was the cheapest of all of the quotes I got. Not by a lot but it was the best price quoted of the three. When the time came for scheduling the service they worked with us to book the chimney person, the junk hauler, and took care of all of the details (which a few other companies told me I would have to arrange for!). They also accommodated our schedule since the work was done in the summer and was not an emergency call. On the days of installation, I have to shout out the professional work and wonderful attitude of Dale, Joe, and Dustin. They explained all of the details and left the space cleaner than it started! Even better because 3 people were sent they completed the install in 2 days instead of 3. I am so happy that I chose Dead River and believe you should consider them for a large project like the boiler replacement we had!

When you find a trustworthy business it feels like you won the lottery. That's how we felt after…read moreBrown's Appliance fixed our dishwasher and washing machine. What a relief, Brown's saved us money, time and the headache involved in replacing appliances. HUZZAH‍!

I called asking to see if they could help fix my 8 year old fridge. My voice mail was returned…read morepromptly, and even though i was outside of the service area, Brown's directed me on a likely issue i could check myself. Their direction was exactly the issue, and this saved me hundreds of dollars in repairs, or from a new fridge purchase. I wish i could have bought something to show my appreciation for the support. Thank you for saving me this headache.

We had a generator installed! The crew was very knowledgeable and professional. The quality of the…read morework and equipment is excellent. The price of the project was excellent. The peace of mind they have provided is priceless. This is the company you should use for your project!!!

Ronald completely a thorough annual maintenance on my generator in a reasonable amount of time. He…read moreanswered all my questions and shared his findings with me at the end of the service.

Had a ten o clock appointment to evaluate a septic system. No calls, no follow up, no apology, I…read morecancelled at 1 PM. I didn't feel like waiting around all day for a no show with no notice. Up to you, but I wouldn't depend on them much.

I called to ask about my septic system and the tank because I bought my house and wasn't sure where…read morethe tank was located. The woman that answered the phone was incredibly helpful and kind.