I did a DIY heat pump install in a pinch and needed a professional to leak test and vac the system…read morefor me before I turned it on. They squeezed me in during a busy time of year, the junior techs that he sent were still learning the rythm of some things, but did very good work, were extremely polite and professional, and had full access to experienced guidance when necessary. I have great appreciation for a company that maintains high standards for quality and ethics while still catering to independent home-owners and small service calls like myself, and sees the value in teaching the next generation. All aspects of my business with EcoHeat were exemplary. 5/5, highly recommend.

Great conversion of my A/C system to heat pump, so I now have heating and cooling through the same…read moreduct system. Good-bye oil furnace! Follow up maintenance and repair has been excellent. I've experienced several employees, latest was Nick, all have been competent and polite and efficient. Office guy, Bill, has always been helpful. My go to plumber company for years. Thanks, Joey!!

Based on their web-site ad and some reviews, I talked to this company about a maintenance-cleaning…read moreof our heat pump units. I told Bill, the office coordinator, that we have three indoor units and one outdoor unit (the condenser). He said that the total would be $385, but since I'm a new customer there would be a $100 discount, making the total $285 - his words. I agreed to these terms. At no time during our conversation was a figure of $485 uttered by him, something I would not have accepted, even with the discount. And yet, the invoice that I received two days after service completion (about 2 hours' work by one technician) asked for $485 minus the $100 discount, plus a fuel surcharge of $7.50. I called to complain that this was not the agreed-upon amount, but Bill simply denied having made that offer. But I know what I heard him clearly say. Lesson learned - never accept an unwritten quote! The work done was underwhelming - acceptable, but more or less perfunctory without much oral communication about the state of the system. I would recommend anyone needing this service to shop around and get everything in writing before agreeing to the terms. I will not be a continuing customer.

I could not have asked for a better experience. Easy 5/5 stars. I will be calling Ladd's only from…read morehere on out. They took care of our complicated boiler issues no problem. They were professional, knowledgeable, and more than fair pricing. Same day service. They traveled far for us. Seriously, pick Ladd's you will not be disappointed. Great people.

We requested replacement of a toilet and kitchen faucet with leaks. Asked to replace an older…read moretoilet while they were at it. We asked at the end of last week and Jered and crew came as promised at 8 today, the following Tuesday. They assessed the issues, went out for replacement units and did an excellent replacement job in the next two hours. The price was right too. We are believers and future customers!

100% would recommend, and will call again if/whenever I need an electrician. He was on time, worked…read morefast, cleaned up after himself, very friendly and professional. I knew I was in good hands when he explained what he suspected caused my issues, in a way that made sense to me as a non-electrician. The cost was very fair for the work that was done. I'm grateful to have lights again!

Joshua responded almost immediately to my request. He was kind, professional, courteous, and…read moredidn't shame me for the fact I know less than dirt about electrical work. We thought we needed a massive wiring job to get a level 2 charger installed in our garage. Joshua took time to talk on the phone about the job, asked great questions beforehand, then came out the next business day to look at the install job and give me a quote. He counselled us OUT of doing the work, and for that, I'm SO GRATEFUL. he could have easily just talked about the necessity of the job, and I wouldn't have known better. But, he's a good, ethical guy, and could appreciate our situation, and so he told us how we could make the best of our situation without massive demo and conduit, and crazy expensive wiring. And, he did it all graciously with a smile. What he got out of talking himself out of this job, is complete loyalty for any and all future jobs we'll ever need. And, I'll be telling everyone I know about him, for sure. Plus, he's a family guy, loves his wife daughter and talks about them with lots of love and pride. To me, that goes a long, long way when I think about who I want to support with my money.

Downeast Energy sent Citizen Energy out to sevice my generator. The tec named Cam was excellent and…read moreexplained he would order the part as soon as he returned to the office. That was on 12/9/2025. We called several times. Calls were never returned. Someone name Ben who claimed to the owner had excuse after excuse, such as they could not find the part and on and on. When you call the number they give you, you are told to call another number only to find that number mailbox does not work. Always got a different answer but never the truth. Finally Downeast got through to Citizens and Cam came out with the part and fixed the problem. Took about a month for a flexible pipe. Very poor customer service. In my opinion you should find another repair company that treats their customers with respect and truth

I am overdue in writing this review. At any rate, here are the reasons for a one star rating. Last…read morewinter my existing furnace stopped working. I called Citizen Energy and the came to my home in a very short period of time, diagnosed the problem and told me I needed a new furnace. my existing furnace was less than 5 years old and should have been under warranty. They ordered a new unit and installed it, also within a very short time period. The employees were polite courteous and completed the job in a short period of time. I paid the invoice and thought everything would be fine, Hoping they would do something proactively to help with my warranty claim since only a licensed hvac tech can initiate this. Well, that was one year ago and I never received any reimbursement. A couple weeks after the furnace was installed. I had a problem that the furnace would not turn on. Despite repeated calls and voicemails left with this as well as speaking with the owner, they never returned my calls did they ever provide . I ended up calling another company to come and determine what the cause of the issue was. It turns out that there was a blown fuse on the circuit board. To continue the story this past winter after the first really cold I discovered that the propane portion of the furnace was never working. It was never as a result I was only using the heat pump and my bill high. Once again, I called energy several times and left the situation. I never received a return call and I ultimately never received any . As a result, I had to call another HVAC company to come in to determine what the problem was. They discovered that it was a simple switch that was not set correctly. However, I was charged $600 for this discovery. Had citizen energy done their job correctly. None of happened. In summary, I would tell any customers who energy buyer beware. At first, it may seem like they are very efficient and are very interested in serving you well as a . But, in my personal experience, I found that once they got , there was no service after the initial sale they would not even return my phone calls.

Merle was able to do all the electrical work we've been meaning to get done - I'd recommend DeBlois…read moreto anyone and will continue to call on them for all our electrical needs!

Moved to Maine from out-of-state 3rd wk of Jan cuz I was so excited to finally live here. It was…read more-17 for about 4 days & no power... Decided right then & there to get generators installed so I could enjoy winters 4 a change. Nick set things up almost 3 yrs ago & I've had ZERO problems since. I don't even need 2 think about power going out. They turn on & off to check themselves once a month. Only one tuneup needed per year. Reminds me of the old commercial "Peace of mind. Priceless!"

Top notch service by knowledgeable technicians. My generator failed during its weekly exercise and…read morethey were there in two days to fix.

This morning at 4:30 am we had a lightning strike by our home in the mountains. I traveled 15 miles…read moreto get cell reception and call Flanders Electric for service. Within the hour they were to our house, diagnosed the problem with the Generac generator and fixed the unit. The service man was friendly, professional and competent. I would highly recommend anyone who requires a professional electric company for their home to contact Flanders Electric in Norway, Maine.

Everything was great! Nick and Nick did maintenance on our AC explained all the steps to improve…read morethe quality of the way it works. I would recommend these folks any time The office staff is great as well! Thank you folks!

The company is unresponsive. I called the company on Tuesday, 26 May. They were supposed to send a…read moretechnician to my home. Today is Saturday, 30 May. No one has called or came to my home. I was called by the manager today, June 1, 2026. They will refund their inspection fee if I modify my review. They also referred me to another plumbing company. They are too busy to send a technician. They said the technician called but he wasn't able to reach my number. However, the manager had no trouble calling me? I was a Director of Operations before I retired. This is what is known as Damage Control! To the Manager: If Josh called me, even at a wrong number, the call would appear in his telephone call log, date and time. If there is no record of the call, he may be a dishonest employee. I don't relish your and HR's job concerning Josh.