Big thank you to Valerie! We packed up and started to check out. I usually do everything on the…read moreapp, but I was tired and we had been traveling for a few weeks. I stopped at the front desk and told her that we were checking out. She was very polite and inquired why we were leaving early. I told her that we weren't that we were scheduled to leave that morning. She said that she would refund our points/money and that there was some sort of mix up. I then pulled up my app and realized that we were leaving for our next destination a day early on accident. Thank goodness Valerie was sweet enough to say something because we would have driven a full day to our next destination without accommodations.

HORRIBLE EXPERIENCE! My check-in time was scheduled for…read more3:00 PM, but when I arrived at 4:00 PM, my room was not ready. I was initially told to wait, and when I returned at 4:15 PM, I was informed there had been an issue with another guest and that it would be another 30 minutes. Unfortunately, this delay extended significantly, and I did not receive access to my room until approximately 5:23 PM -- over two hours past the guaranteed check-in time. Traveling with a child made this delay even more difficult, and this level of inconvenience is unacceptable, especially for a stay that was LESS than 24 hours. My interaction with General Manager Nicole Jones was extremely disappointing, unprofessional, and rude!! When I inquired about compensation for the delay and inconvenience, her response came across as dismissive and unprofessional, which only added to the frustration of the situation. To make matters worse, when I finally entered the room, it was not in acceptable condition. The carpet had visible stains, raising concerns about cleanliness and calling into question why the room required such an extended delay! Between the delayed check-in, poor room condition, and lack of appropriate customer service from management, I will NEVER be returning to this location.

The bright spot in our stay was Ms. Rose who manages the breakfast buffet. She was so kind and…read morehelpful and pure sunshine herself. I feel badly even writing this next part about our actual stay/room...but it has to be done. My hope is that improvements can be made so that others don't have to go through what we went through. We walked into our room and here's what we found: The toilet seat was up and there were old pee stains under the rim and old poop stains inside the toilet and a pubic hair on the back of the bowl. The toilet seat was also dirty, as was the tank lid. There was a spider crawling behind the towels. The bedside tables had sticky residue on them. The alarm clock looked like it hadn't been cleaned in years and was covered in dust. The bathroom door looked like it had dripped coffee dried on it. There was old hair in the bathtub. The bathroom countertops and trim were covered in a film of dust and crust. I ended up getting some cleaning supplies from our car and cleaned our room!!!! I almost couldn't stay there but we did not want to cause trouble. Also, we didn't trust that if we asked to change rooms that a new room would be any better. This is not the kind of thing that's random in a hotel; this is major problem kind of thing. We have never, ever, ever endured this type of dirtiness at a hotel and it's going to take a while to get over it.

Bathroom looks gross and tub is old. EW. Did I mention the bathroom needs updating?read more

I don't even know where to begin! I guess first I will start by saying I chose this place because I…read moredid Expedia package deal where you choose plane ticket car and picked a hotel.. I couldn't believe this place has been updated! The bathroom was awful! Couldn't believe what it looked like barely and room to open door to go to bathroom, shower/ tub old and to me looked dirty. Not enough towels and they were bad too . The mattress had plastic on it or a mattress cover like plastic on it. The curtains wouldn't close all the way so it let light in. The view from window looked gross and unsafe. The walls in the room needed cleaning! So I can only imagine what the carpet needed. The employees I came a cross were nice enough. I would not recommend this place at all! We checked out of this. No refund because bought through Expedia. Stayed 1 of 4 days.

We checked in and the lobby was fine. Noticed everything was a bit grimy in the elevator but ok…read morecommon space. Opened the door for the room and thought a saw a roach but didn't see it again. Then we turned on the lights ewwww carpets were gross bed linens. Then we DID see the roaches!!!!! I had to pee so went ahead in there it was definitely dated which would have been fine but it was gross. And there were like 5 adult and juvenile German roaches. I work for a major Pest control company so I know what they are.

This was one of the worst hotels I have stayed in. The condition of the room, torn shears and…read moredisgusting chairs. The topper was there was no hot water, even after reporting it to the front desk and being told it was fixed, the shower was cold.

The bed was almost completely unsleep-able and after a long day I was very unhappy. The mattress…read morefelt like sleeping on a box spring and for some reason the pillows were tiny? When I awoke in the morning to shower, the shower head was broken and water sprayed everywhere- including out of the shower stall and onto the floor. The shower walls were moldy. Good things were the adequate breakfast and it was cool the floor of the room was hard wood and not carpet. I was traveling for work and didn't even pay for this room myself. Just so disappointed I felt I had to share.

Stayed here using points because of work this week. There is an indoor pool, and the lobby is…read morepracticing social distancing and has put up glass barriers for safety. The rooms are fine, could use an update or renovation but if you need a place to crash this is decent. My toilet made an ungodly loud screeching whenever I flushed, for about 2-3 minutes. So loud you have to shut the door. For the price point it's ok. Near a lot of places to eat so you have options.

Would give negative five stars if I could. Poorly designed, thought out, maintained, operated, and…read moreawful smelling. The air conditioner in the room barely worked. Hallway smelled like weed every night. The room keys would all stop working in the middle of the day without warning, so coming home, you'd have to walk all the way around the parking lot (no walkway or sidewalk) to the only entrance and get a new key). Housekeeping knocks on your door at 7:30 or 8 AM, and if you ask them to come back, they don't. The paint in the bathroom is cracked and peeling. I made a comment about forgetting to bring a bathing suit, and the guy at the front desk, dead serious, shrugs and says, "meh" as if it wouldn't be a problem if I swam naked or something if it was later at night. I have no idea what goes on in that pool, but seeing the clientele, I have no plans to use it. The ice buckets are paper and must be gotten from front desk. Breakfast barely qualified as such. Curdled yogurt, stale cereal, and rotting oranges. Ice machine is moldy. TV didn't work when I arrived and front desk's response, without letting me describe what it was doing was. "You're doing it wrong." Four hours after I talked to her, she came and checked on it, and admitted the receiver needed to be reset on her end. Bad attitudes, smelly hallways, housekeeping that at most replaces towels but no more..after they wake you up or bust in on you in the shower. DO NOT STAY HERE IT IS AWFUL AND WAY OVERPRICED

My room was infested with bed bugs. Would not recommend. Management did not care and I showed them…read morethe bites all over my body. I had the room for 7 hours was sleep in it for 3 hours it was 3 o'clock in the morning when I noticed I was being bitten in my sleep and i I woke up called the front desk they basically said they could just put me in a different room. They had no comment on the bugs and bites. I say please have someone come with you to check the room before you accept it. I have pictures and videos. WOULD NOT RECOMMEND!

First room we were given smelled really bad. Changed to another room and it looked unclean.read more

One of the better three star hotels I've stayed at in a while! There is parking in a covered garage…read moreand this hotel is right in the heart of downtown, which is perfect for walking around and seeing what downtown LaGrange has to offer. It's also about a 10 minute drive to the great wolf lodge. There is not a breakfast buffet , but if you pay for. Breakfast add on with your room, you are able to get breakfast. I stayed two nights and got yogurt parfaits both days for $13, which was kind of wild. The room was clean and updated. The only other downside was the train that runs through the night, and cars racing. It was hard to get a good night sleep. Not the hotels fault, but something to keep in mind. One night my tv was glitching, but it ended up fixing itself. Staff was incredibly nice and helpful.

This is the hotel we stay at every time we visit the city of LaGrange…read more The rooms are a great size for families, and typically very clean. Our last visit we had a minor cleaning issue, however, we were still comfortable. This location is right in the center of LaFayette Square, so shopping, dining, a park, and entertainment are all within 5 mins walking distance. Parking is FREE in a garage attached to the hotel. There is an on-site sports bar, and other amenities such as a pool, and gym. The staff is always helpful and pleasant, which is important to us as a family. We really enjoy visiting this hotel everything we come to LaGrange!