HORRIBLE EXPERIENCE! My check-in time was scheduled for…read more3:00 PM, but when I arrived at 4:00 PM, my room was not ready. I was initially told to wait, and when I returned at 4:15 PM, I was informed there had been an issue with another guest and that it would be another 30 minutes. Unfortunately, this delay extended significantly, and I did not receive access to my room until approximately 5:23 PM -- over two hours past the guaranteed check-in time. Traveling with a child made this delay even more difficult, and this level of inconvenience is unacceptable, especially for a stay that was LESS than 24 hours. My interaction with General Manager Nicole Jones was extremely disappointing, unprofessional, and rude!! When I inquired about compensation for the delay and inconvenience, her response came across as dismissive and unprofessional, which only added to the frustration of the situation. To make matters worse, when I finally entered the room, it was not in acceptable condition. The carpet had visible stains, raising concerns about cleanliness and calling into question why the room required such an extended delay! Between the delayed check-in, poor room condition, and lack of appropriate customer service from management, I will NEVER be returning to this location.

I rarely leave reviews, but this experience needs to be shared…read more We had a reservation at Home2 Suites by Hilton LaGrange for Easter weekend to visit my husband's 84-year-old aunt. Just two days before check-in, we were informed that she tested positive for COVID-19. Out of concern for her health and the safety of our household--including a child still in school and working family members--we made the responsible decision not to travel. We immediately contacted the hotel to explain the situation and request a one-time exception to their 4-day cancellation policy due to this unexpected medical emergency. We even had documentation. Unfortunately, what we were met with was a complete lack of compassion and professionalism. When I spoke with the manager (Nicole), I was told she could not speak with me because there was already a case, and the call was abruptly ended before I could even explain the situation fully. This was not a case of poor planning or last-minute convenience. This was a health-related emergency involving an elderly family member with COVID-19. Policies are important, but so is basic human understanding--especially in situations like this. I am extremely disappointed in how this was handled and hope that someone at a higher level within Hilton will take the time to review this situation and do what is right.

The bright spot in our stay was Ms. Rose who manages the breakfast buffet. She was so kind and…read morehelpful and pure sunshine herself. I feel badly even writing this next part about our actual stay/room...but it has to be done. My hope is that improvements can be made so that others don't have to go through what we went through. We walked into our room and here's what we found: The toilet seat was up and there were old pee stains under the rim and old poop stains inside the toilet and a pubic hair on the back of the bowl. The toilet seat was also dirty, as was the tank lid. There was a spider crawling behind the towels. The bedside tables had sticky residue on them. The alarm clock looked like it hadn't been cleaned in years and was covered in dust. The bathroom door looked like it had dripped coffee dried on it. There was old hair in the bathtub. The bathroom countertops and trim were covered in a film of dust and crust. I ended up getting some cleaning supplies from our car and cleaned our room!!!! I almost couldn't stay there but we did not want to cause trouble. Also, we didn't trust that if we asked to change rooms that a new room would be any better. This is not the kind of thing that's random in a hotel; this is major problem kind of thing. We have never, ever, ever endured this type of dirtiness at a hotel and it's going to take a while to get over it.

Bathroom looks gross and tub is old. EW. Did I mention the bathroom needs updating?read more

I don't even know where to begin! I guess first I will start by saying I chose this place because I…read moredid Expedia package deal where you choose plane ticket car and picked a hotel.. I couldn't believe this place has been updated! The bathroom was awful! Couldn't believe what it looked like barely and room to open door to go to bathroom, shower/ tub old and to me looked dirty. Not enough towels and they were bad too . The mattress had plastic on it or a mattress cover like plastic on it. The curtains wouldn't close all the way so it let light in. The view from window looked gross and unsafe. The walls in the room needed cleaning! So I can only imagine what the carpet needed. The employees I came a cross were nice enough. I would not recommend this place at all! We checked out of this. No refund because bought through Expedia. Stayed 1 of 4 days.

We checked in and the lobby was fine. Noticed everything was a bit grimy in the elevator but ok…read morecommon space. Opened the door for the room and thought a saw a roach but didn't see it again. Then we turned on the lights ewwww carpets were gross bed linens. Then we DID see the roaches!!!!! I had to pee so went ahead in there it was definitely dated which would have been fine but it was gross. And there were like 5 adult and juvenile German roaches. I work for a major Pest control company so I know what they are.

This was one of the worst hotels I have stayed in. The condition of the room, torn shears and…read moredisgusting chairs. The topper was there was no hot water, even after reporting it to the front desk and being told it was fixed, the shower was cold.

This hotel is amazing and the price can't be beat. We stay at really nice hotels and though I was…read moreskeptical about this hotel because of the price (everything was booked). First, Julie at the front desk was so nice and helpful. Secondly, the hotel is immaculately clean. And I notice everything. Thirdly, the bed, pillows and linens were so comfortable. I'd been having a difficult time getting a good nights sleep. Last night broke that cycle. This is a must stay!

Cozy, good price. Comfortable, firm beds and great customer service. Tanya at the front desk is the…read morebest!

I was laying in bed and the walls were shaking and it sounds like people are running or doing…read moresomething but it's very loud and obnoxious.

My room was infested with bed bugs. Would not recommend. Management did not care and I showed them…read morethe bites all over my body. I had the room for 7 hours was sleep in it for 3 hours it was 3 o'clock in the morning when I noticed I was being bitten in my sleep and i I woke up called the front desk they basically said they could just put me in a different room. They had no comment on the bugs and bites. I say please have someone come with you to check the room before you accept it. I have pictures and videos. WOULD NOT RECOMMEND!

First room we were given smelled really bad. Changed to another room and it looked unclean.read more

One of the better three star hotels I've stayed at in a while! There is parking in a covered garage…read moreand this hotel is right in the heart of downtown, which is perfect for walking around and seeing what downtown LaGrange has to offer. It's also about a 10 minute drive to the great wolf lodge. There is not a breakfast buffet , but if you pay for. Breakfast add on with your room, you are able to get breakfast. I stayed two nights and got yogurt parfaits both days for $13, which was kind of wild. The room was clean and updated. The only other downside was the train that runs through the night, and cars racing. It was hard to get a good night sleep. Not the hotels fault, but something to keep in mind. One night my tv was glitching, but it ended up fixing itself. Staff was incredibly nice and helpful.

This is the hotel we stay at every time we visit the city of LaGrange…read more The rooms are a great size for families, and typically very clean. Our last visit we had a minor cleaning issue, however, we were still comfortable. This location is right in the center of LaFayette Square, so shopping, dining, a park, and entertainment are all within 5 mins walking distance. Parking is FREE in a garage attached to the hotel. There is an on-site sports bar, and other amenities such as a pool, and gym. The staff is always helpful and pleasant, which is important to us as a family. We really enjoy visiting this hotel everything we come to LaGrange!