why, WHY all these 1 star reviews? I found an inexpensive lodging with quiet rooms, inside doors,…read moreeverything works in the room, constant fan (room stayed 71° without me setting heat or cool), friendly helpful staff (yay top floor) - they even put out some breakfast items early for me, knowing I was leaving 6:15 instead of 6:30. I slept off my ailment, nothing woke me but the alarm clock. Nothing about my stay deducts a single star.

This was the worst overnight experience I've ever had in my life. My room was lined with roaches,…read morethere were indescribable red and brown stains all over my sheets, and the smell was a mixture of kerosene and B.O. I slept on a dollarstore tarp I threw on the floor. I also saw the front desk man throw a labradoodle puppy against a wall. I'd give it 0 stars if I could.

FIVE STARS! My first experience kayaking. Paige was my teacher and guide, leading the way. Chris…read morewas my protector, rescuer and cheerleader who untangled me a number of times. I felt very safe with this team. Very professional. They made the trip a fun experience. Highly recommend Kinni Creek to first-timer kayakers!

Kinni Lodge is an adorable bed & breakfast/cabin. It has three rooms to rent with a shared full…read morekitchen and living room. There is a hot tub and grilling area. Each room has a closet, fireplace, tv, dvd player, and bathroom. All doors lock with your room key for privacy and security. Every morning there is breakfast prepared; muffins and cinnamon rolls, english muffins, fruit, juice, coffee, tea, etc. It has a full kitchen. The lodge is off the river and only blocks from downtown. It allows everything (or a lot at least) to be within walking distance. I highly recommend this place for a place to stay. Much better than a hotel with a great amount of character. When you set up reservations make sure to ask about payment. It was cash only so clarify upon reservation.

We never intended to stay in River Falls, WI. Unfortunately on our drive home to Michigan from…read moreAlberta, Canada, we popped a tire on the freeway in Woodbury, MN. Having said that, you can imagine how hard it would be to turn that mood around, however, this hotel did it. The young woman at the front desk was a delight. Super sweet and friendly and I'm fired for not getting her name! She helped us look for somewhere that replaces tires open on a Sunday which was nearly an impossible feat- until she found us the Walmart super center with auto care! The room itself was clean, cozy and spacious. Shower was great, parking was a breeze and if we had had more time we would've hit up the bar downstairs that was serving Founders (our favorite Michigan beer!) This unexpected spot is now in my list of places to stay again in the future. Will happily return in the future!

After a long night of driving hoping to get some rest, I went to check in here and they had given…read moreour room away with no availability to accommodate us. I specifically called the day before to prepay for our room for the two nights we would be staying here because I didn't know what time I was actually going to arrive due to my work schedule. The attendant Dan that greeted us was very rude and was actually laughing as he stated he was the one that gave our room away. Our only resolution that was offered was for us to stand around and wait for the manager to arrive. We opted to leave for the time being and as we were leaving the attendant Dan sarcastically told us to have a nice day while he laughed at us. In fairness to Best Western, I'm sure the hotel normally has good kind service with the exception of Dan. We feel that we were completely disrespected and are going to file a grievance with Corporate Best Western regarding Dans behavior. Dan is fortunate that we are level headed consumers, I could see him crossing the path of someone who might physically harm him in the future if he ever behaves like he did towards us.

My husband and I enjoyed the seafood buffet at Turtle Lake and we were amazed that there wasn't a…read morehuge line. The cost was a bit pricey but it was a treat for us. The crab was excellent with prime rib and fried scallops! A full bar is right next to the seating so it's easy to order alcoholic drinks.

Went with the family to the seafood buffet at St. Croix Casino Turtle Lake. It opens at 4pm, not…read moresure when it closes. The food was absolutely worth it. Prime rib, crab legs, lots of seafood, great salad bar. At 36 dollars per person with soft drinks included, very fair. Didn't try alcohol, so can't speak to that. But honestly, this is about the people. From the moment we arrived until the time we left, Desiree was on it. She wasn't just taking care of our table, she seemed to be everywhere, checking on guests, clearing tables, helping people, always with a great attitude. She noticed my elderly father was having some difficulty, and without being asked, helped him with his plate, condiments, and getting settled. The rest of the staff was warm and helpful too, including the carver, who was friendly and welcoming. One thing that stood out to me as a guest, we saw a table leave a pretty big mess, and it was a reminder to all of us to make things a little easier on the staff by stacking plates and consolidating where we can. Overall excellent food, outstanding value, but the customer service is what we'll remember. Desiree went above and beyond, and the whole team made our family outing enjoyable. Five stars.

We have called 3 days in a row to speak to a manager but he is never there. We've asked him to…read morecall us but he has not. We booked the hotel due to the pool. Upon arrival there was a loud bunch of people in the pool area. The music was really loud and there were open glass liquor bottles around. There was no way we were going in there. Shortly after that we heard yelling and someone saying they were going to call the police. Apparently there as a homeless man wandering around. Yikes. Besides that the room was musty, only 1 of the 3 lights above the sink were working. It was not a great stay. Thank goodness it was only 1 night.

BED BUGS & VERY Poor Management Response…read more My husband, our 2-year-old daughter, and I stayed here for a wedding from 9/19-9/21. My sister and her boyfriend stayed in the room across the hall. I'm sharing our direct experience so others can make an informed decision. The first night was uneventful, though our room had a strange smell and didn't feel very clean. We stayed because of the wedding. The night after we checked out, I found multiple bites all over my daughter's back. They became swollen and painful enough that she needed steroids. Around the same time, my sister--who was still in her room--found a live bug. She physically brought it to the front desk, and staff saw it and acknowledged it was a bug. I later noticed I also had several bites on my chest. We immediately began trying to reach the manager, Sanjay. For weeks, neither my sister nor I could get a call back. Staff repeatedly told us he was out of town. I finally reached him well over two weeks later. When we finally spoke, I felt he was dismissive and unprofessional, even when discussing our toddler's medical treatment. He refused a full refund--in fact, we never received any refund at all--despite the situation and the expenses we paid afterward (medical, hot-drying/ruining clothes, and hiring a detection dog to check our home and car). He also asked for my daughter's medical records, which I was not comfortable providing due to privacy. My husband later called, and that conversation also became extremely defensive. The manager claimed the bug my sister brought to the front desk was "a wood chip," even though she had watched it moving and the staff had already seen it and agreed with it being a bed bug. He repeatedly referred to my husband as "your lawyer husband," which came across as rude and unprofessional. I was also told that the health department had been contacted. When I called them myself, I was told they were not and haven't been notified at that time (this was nearly a MONTH later). They eventually checked only the rooms we stayed in--and that was about a month after our stay. When I spoke to Tammy the employee at the desk 3 days later, they had no record of any issue and the room was still open... which is highly concerning. At that point, we refused further direct communication with the manager and worked only through corporate. Even corporate staff expressed they were surprised that a refund hadn't been offered. Instead, we were eventually told we were placed on a "do not stay" list. Honestly, that's fine--after this experience, I would never return. This situation cost our family close to $1,000, not including the stress and worry over our toddler's reaction to the bites. And we never received any refund of any kind. I waited to write this until I had cooled down so I could be clear and factual. I can only speak to our firsthand experience, but based on that experience, I personally would not stay here again and strongly encourage others to use caution. I see another recent review also stated bed bugs were found (and that was not from my sister or her boyfriend), so we are not the only ones experiencing this. Please use caution when staying.

I stayed at this hotel October 20-21, 2018. I did not expect much from this hotel at all but I was…read morepleasantly surprised. Hotels mostly gross me out but this one was super clean. My room was very clean, the main area was impeccable and the pool area was very nice. I was very impressed with everything. The staff - from the front desk to the maids - were friendly and helpful. I had 5 kids with me so if you were going to get crabby with a guest - it should've been me. One kid spilled an entire glass of apple juice everywhere ... then knocked ALL the utensils on the floor at breakfast (like 100 spoons, etc). The girl working the front desk was also manning the breakfast area, and she just pleasantly helped me clean it up with no issue. I will definitely stay in this location again.

The hotel was nice and cleanly. Front desk staff was wonderful and informative. The reason I rated…read morethis 3 stars is because of one of the employees. When we arrived it was later in the evening around 10:30. Came in with a large group of kids and was told the pool was open until midnight. We suited up and hopped in the pool (heated). It was a little after 11 and we were the only ones in the pool. An employee came in and told us that the pool was closed to kids at 11 and if anyone came in to pack up and leave right away. The reason this was an issue was we were already told we could swim and the employee had an extremely rude attitude. If we had known that kids could not swim after 11 we wouldn't have even bothered using the pool facilities.

Phenominal Place! This is one of those rare moments when a five star rating is not enough. It…read morewould rate it so much higher than many of my other five stars because of the unbelieable hosts, delicious breakfast, clean rooms, super comfortable bedding, and breathtaking rooms. Unbelievable! This place is well worth the price. The private bathrooms are spectacular. Between the eucalyptus steam shower with a myriad of water features and the jacuzzi type soaking tub, we could barely tear ourselves away from our personal spa time to go to dinner. We love the fact they have no tv's in the rooms but an awesome speaker/disc system for music of your choice and a refrigerator full of drinks. They had snacks available upon our check in and I would highly recommend the freshly baked chocolate chip cookies for an additional $5 - YUM! The best part of our moring was the delicious breakfast served right to your room. OH My! We loved our breakfast (see picture) and the homemade scones were SO good. We came here to celebrate our 29th Anniversary in February and we weill be back for a summer visit and of course, many more anniversaries. This place made our anniversary special. Thank you Tom and Sandy.

I only need to say one five star thing. THEY SERVE ICE CREAM with breakfast!…read more Well, we've only stayed in five or six bed and breakfasts (mostly in Maine or New Hampshire) but this is (without a doubt) our favorite. The Mansion is beautiful, a real mix of old and new.. so you get history.. but still really nice bathrooms and big bedrooms It's about three blocks further than the other highly rated one in town and well worth the extra travel. We were greeted by our gracious hosts, Tom and Sandy. We made it just in time for the afternoon snack.. you know.. wine, cheese etc... with time to enjoy the large veranda. In fact, we were there for three nights and made extensive use of the veranda.. at breakfast, in the afternoon and in the evening. Tom and Sandy are good about seating you with people that are a good match.. or if you prefer.. alone.. there is plenty of space. You can even have food delivered to your room. We played croquet on the grounds (yes, they have ample parking, gorgeous landscaping, a fountain and a place to play croquet) it was fun, but when my wife kept beating me I decided it was time to try something else. (I grew up in the city, what do I know about croquet?) Back to the breakfast thing.. one day the whole area suffered a power outage so they fired up the grill and cooked us our breakfast. No big deal, it was excellent. We stayed in the Joseph room, but were able to view all except one and they were all very nice. We had a King sized bed (super comfortable) and an oversized bathroom.. a big tub with jets and a shower that I needed the instructions (laminated) to use.. so many sprayers. As we spoke with the other guests.. we were all in agreement that this is a really remarkable Bed and Breakfast. Tom and Sandy's labor of love really shines. A great value.

This is a hidden gem right in the middle if downtown excelsior. We had friends staying in town and…read moremade this recommendation for it's walk ability and so glad we did! When we arrived, we noticed there was a health number of stairs (not handicap/limited mobility accessible) which led to the boutique hotel floor. I would categorize this more like an air bnb since there was no front desk concierge or turn down service and you are given a keycode access at check in time. The room/space was adorable with a full kitchen, bathroom, and good amount of seating (think well designed studio apartment). There is a coffee shop located in the main floor below the hotel and also- Red Bench is like 3 doors down. Highly recommend for guests when they come into town or a Lil' getaway for a couple or small family!

We stayed in the Wayzata Bay Suite on a cold and snowy January weekend. It was a wonderful room…read morewith pretty much everything you could need for a stay. Very lovely room and very clean and comfortable. Downtown Excelsior is a fun area to check out with plenty of great restaurants and the lakes are nearby. We went to a play at Old Log Theatre which is also very near. We would definitely highly recommend staying here!

Looks nice when you drive up to the building. Problems galore!…read more1) Pool. They had a LOUD dehumidifier in the pool area and no ceiling tile. Must have had a mold problem. No one was swimming. 2) Cleanliness was not good. Just looked grimy. 3) Coffee tasted rancid. Try cleaning the coffee pot or get new coffee. 4) Went down for breakfast, the floors had just been mopped. Seriously? Mopping should be done before breakfast so the floors dry. All you are doing is making the floor dirty again with all the people walking on the wet floor. Can't make this stuff up!

Very disappointing stay. Housekeeping never properly serviced our room despite multiple requests…read more We had to repeatedly ask for fresh towels, which were eventually left on the floor outside our door, and our trash was never emptied. The room was not clean. The toilet had dark rings, there was mold in the bathtub, and we even found mold growing on beverages we had stored in the refrigerator. Our garbage piled up so much that we had to put it in the hallway because of the odor. When we went to the front desk, Abby was unprofessional and not helpful. We also spoke with other guests who were experiencing the same housekeeping issues. This was not the level of cleanliness or service we expected from a Radisson.