Great casino games. I think they are set so the customer has a chance of winning. I generally do well when I come here.

I didn't realize there were any casinos that allowed smoking on the gaming floors. It would have been nice to have a smoke free area. I walked out smelling like an ashtray and sick from it. Also, the cashout machines only do cash so if you want your full payout you have to go to a cashier to get the change. The lady joked it was so you put it back in to the machine. Sadly every machine has a minimum bet higher than what your change would be. I would have really enjoyed it if not for the smoking bit. read more

We have a room. Have to sit in the parking lot until 4 as they doing give keys out before. There are three cars here. This is crazy. I hope the casino is better. read more

First time at this casino. Only helpful persons were the Security Guard and young man at the Customer Service Desk. Our group dined at the Restaurant inside. My guest were shocked that the only vegetable offered with the $36 Ribeye Steak was brocolli and that cost $5 more. The steak was not juicy. The Shrimp Stir Fry dinner was a little salty and the shrimp were small and the vegetables: bell pepper, onion, celery, mushrooms and carrots were fresh. The vegetable egg roll was crunchy, but greasy inside. Why couldn't these vegetables be offered as a side? The chicken Street Tacos were tasty and filling. The Deep Fried Shrimp tasted good. Our waiter, Alfredo was pleasant and served us quickly. The casino cashiers could use Customer Service training, as both ladies were abrupt and didn't speak pleasant to any customer. A person would not know it was a casino, as the outside doesn't have a large sign. Overall the whole casino is a smoking allowed. While they do a good job with the ventilation-the bathrooms had fans for circulation. read more

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I used to go to Turtle Lake all the time, but you have to spray your clothes when you get home because of the people smoking. all the other casinos have no smoking . they stopped sending me their monthly brochure because they said i didn't spend enough money. I then signed up for their email three times and never received anything. if you have trouble with a machine, good luck trying to find somebody to help or wait twenty minutes for someone to come. read more

I was on vacation this past July. I needed to get close to the MN airport to catch my flight back home . I wanted to stay at a casino / hotel . I searched on line and found this place. After reading the reviews on yelp I was very hesitant about the place but decided to stay the night any way. Glad I did I loved this old school smoke filled casino . It was just the type of old timey place like old Vegas downtown pre Fremont street experience. Heres the fun --I won bunch of money - got great comps , and the food in the restaurant was really good . . My hotel room was clean and they even comped me the night - SWEET.The folks were super nice . had a great time . I will definitely stay here again - did I mention the great smoke filled casino ? love that fact --even though I dont smoke much . nothing like DRINKING , SMOKING , GAMBLING having lots of fun . I will stay here again !! read more

Place is awesome. Great Sportsbook. Table dealers are friendly. Cheap spotter cow!! Ohh you betcha!!!!

We came here because we had the $100 package from the Star Tribune a few months back. It was $100 and came with 2 free drink tickets, $50 free slot play, $40 food voucher and a hotel room. We went to the casino and ordered food from the sports betting area. Gambled a little on the floor. Went back to the hotel room and went swimming. Then went back to the casino, the security guard checked our ids, which is typical. However, he asked my boyfriend "are you good bud." Of course he was, we came from swimming and was so excited to go play our free money. But apparently my boyfriend was "too intoxicated", he wasn't stumbling, wasn't fumbling over his words. Nothing of the sort would show intoxication. We were kicked out. We had this planned for a while with the excitement to come here. The security guard called the "beverage manager" over and deemed my boyfriend "drunk." Which was absurd. They said this was an "entertainment" casino and not a "drinking" casino. Then why serve alcohol? We then walked back to the hotel while I called the supervisor, and of course that went nowhere. All in all, we were so excited for a weekend out, for once, and it was turned down by poor security guards and management. Not to mention, the first time we had walked in the casino doors somebody checked our IDs and he was under the age of 21 and said he was "told to do this today". All of the security guards looked beyond young and we all had 10+ years on them. I will never come back here. The disrespect was wild when we did nothing wrong except show our IDs. No fumbling. No slurring. Nothing out of the ordinary. Now we cant claim our free coupons because of this. read more

I won $500 last week and another $500 this week on new slot machines. I don't always win at Turtle Lake Casino. I do win here more often, than at other casinos. The deli staff and food are affordable and delicious. The cashier ladies (A+) and man are very kind and friendly. That's why their tip jar is always full. :) It would be nice to see some of the security guards crack a smile, once and a while. Or say something simple like WELCOME, THANKS FOR STOPPING or HAVE A GREAT DAY. The pretty drink servers, too. A smile or kindness goes a long way, if you're having a bad day or losing bucks at the casino. Better vibes here than other casinos. You can win or lose at this casino. You just need to learn when to stop. Be a winner or cut your losses. I have never been gifted a free room at this casino. It has been at least five years of play for me. You do get some food comp money with slot play. It's not a lot of money, but it's better than nothing. It seems like a $1 in free food for $1000 in slot play? That's just a guess. I would go back and play more often, but they stopped doing their radio promotions. Those stay and play coupons were a great draw for the casino. I hope they get those coupons back. Please and THANK YOU !!! CHEERS! JEFF MUNSON Ashland, WI read more

...the smell of stale smoke and desperation. No RV parking available and the Sports book machines were out of order. read more

I experienced a fall while exiting the casino, which required an ambulance ride to the Baron hospital. I would like to compliment the care the security people gave me while waiting for the ambulance. Considering I was on blood thinners, I am sure I left a mess for the crew to clean. I want to assure you that I do not have any diseases of concern, realizing that some people are very conscientious of blood born pathogens. I would like to thank your team for the courteousness, care, and concern for their treatment of my experience. Knowing that there are many senior citizens that enjoy time at the casino, they are in good hands in case of a medical trauma. Sincere thanks, Paulette Wagner read more

An absolute amateur operation. Was there recently with my husband. Promotion of the day was earn 60 points and get a free steak and lobster dinner. I had earned mine and printed the coupon. My husband finished his and we went to print his coupon, printer at the kiosk was apparently out of paper and said we had to go the the rewards counter. All the way at the other end of the casino. By the time we got there, we were told he was two minutes too late, and they completely refused to give him the comp dinner he had clearly earned. Even though it was their error that caused the problem. A really cheap, chintzy operation run by stupid people. Very poor service in the casino as well. Promised to open card games and never did. Don't waste your time....... read more

So it's a casino so be ready to lose money. My issue is even as a smoker the smoke inside is too much. Also could really use some updates and modernizing read more

Tight casino. Better luck at Hinckley Not a single bonus during my visit. Bathrooms are really gross. Smoking casino and dirty AF. At least there is decent beer... Won't be back for this dump. read more

This place is complete garbage! The staff does not care to be there one bit. I high fived another player at the table and was rudely told it was against the rules. The floor 'manager' Trent is a complete a$$hole. The food options are so severely limited and over priced. Don't dare show you are having any bit of fun either. They hate that. I want to make sure anyone reading knows I am not saying any of this out of being bitter over losing. I've actually had decent luck there but the atmosphere and staff make sure your visits are miserable. They don't clean well at all. Smoking indoors with poor ventilation. Don't go here. Go literally anywhere else read more

We spent so much at this casino but they like to cut off people when they are having fun. 2-3 drinks and they cut off for no reason. We work at another casino and we're also supervisors. We cut off people when they can't function, swears, and yelling at the players and floors. So, for no apparent reasons, they always do this. My advice for the floors, go back training to know who should be cut off or not. Thanks for showing an entertainment place that they can't be entertained because of what you think. It's common sense. read more

What a poop hole. Scam artists and smells like piss. Put 60 days to cash your ticket on the back of the ticket. I've mailed in tickets to vegas 6+ months later and I get my money. This place should lose their license. read more

Allows smoking in the casino. Hotel is not attached to the casino and a run down shuttle bus drives you to the casino from the hotel. We were awoken at 4:00 am to people in the next room having a huge shouting fight with plenty of swearing. Needed to call the front desk to get the fight stopped. read more

I'd give them zero stars if I could. Amongst the many complaints I have, the worst one is the fact that they took away all their drink stations. Now you have to either pay for a drink or wait hrs for their lazy servers to finally come by and get your order. Then, wait another hour for them to bring it. The fact that this casino is about as tight as it gets to win anything. Now you don't get free drinks to boot. This casino is by far one of the worst around. They gotta start wondering why they are always so dead. read more

1 000 dollars. No bonus no free spins. Waste of time. Machine payouts are fraud, they let old people sit there Nd brat machines like maniacs. I'd say drive 10 hours other than go here. Terrible percent pay if they have any read more

We live an hour and a half from the casino ( there are closer ones to us ) but the drive is worth it. We have always had a fun time and even have won some nice size jackpots. I like that you can smoke in the casino and it has good ventilation so even my daughter who is not a smoker is comfortable . I only gave 4 stars because they do not have drink stations through out so you have to wait at the bar to get a soda or coffee. read more

I started coming to this casino couple time beginning about a month ago because people told me that it was the worst casino in the upper Midwest and I didn't believe it because I used to frequent this years ago when it had wrestling here and I used to wrestle here but we started playing here about three weeks ago. Me and my wife came up here and Had a pretty good time we lost a large amount of money, but we had a good time even getting some food and a Hotel Room Comped. Last week we came back and we lost close to $1000 and were comped the same Stuff then we Received another mailing giving her a $50 and Me a $25 free Play comp, well Tonight I played for a while and am Down again, so if you Know anything about a casino, When you lose money and you use their players club card, you're automatically reimbursed money back in points that you can use to play and gamble s'more the money that I have lost in the last month. I'm gonna use an example here it's not exactly what I lost it's just for an example let's say I played in last $3000 this last month at any other casino. My points would've given me about between $150 - $300 free dollars to play. Just Tonight Alone at Any other Casino in the Country, I Would Have Went into my accessible Free points and would of had at least $80 - $150 in Free Play!!!!! Well, when I went into my FreePlay, I just about had a heart attack because my total amount that they gave me in points was $6 Yes, you're reading that correctly. Six dollars I just about fell off my chair had a heart attack. I went to the counter at the rewards program to ask how much my return is per dollar to my FreePlay and was told by them that I had to come back in the morning and speak to their boss because they didn't know OK I gamble at all the casinos in the country every casino host rewards club member her employee knows how much the percentage is or supposed to know these people had no clue and they acted like the six dollars I got was a lot of money if I go to Vegas and lose $1000 I will guarantee I will guarantee that I have $100-$150 free play on my card plus a free room steak dinner and whatever else I want this place and the rest of these Saint Croix casino's are the most despicable gambling establishments in the whole United States and believe me maybe in the world because I can show you my players club cards from everywhere from Florida to Reno, Nevada to Las Vegas to everywhere in United States by far Atlantic City New York. You know it you're anywhere and spending this amount of money you're treated with respect you're treated very well not that I want any other or any better service or compensation than anybody else, but I want to be comped what I comped at every other casino and this doesn't give you 1% of a dollar so that is no lie so for every dollar you get it on the other casino Saint Croix casino's are giving you not even $.20 to the dollar that everyone else's that is simply ludicrous and I have to put it out there to all my followers. I'll put it on every media side every social media everything because you can not gamble here because they are literally ripping you off pay attention. I do this every day I do this for a living I'm a professional gambler I've never in my life seen this, and I wouldn't believe it if it didn't happen, so my friends were telling me which are high state gamblers to never go to Saint Croix casino and I didn't believe them. Why was I wrong so take it as you may if you're a casual gambler and wanna go lose money go right ahead, but if you're a gambler, who is serious about, maybe having fun stay away from here and run. Take this however you want to I'm just being honest I will show you all my cards. I'm top-tier at all the casinos throughout the Twin Cities rodeo throughout Wisconsin throughout Las Vegas and I'm telling you or even hard rock in town in Tampa so anyway, all the places I frequent I'm top-tier at every casino cause what I do for a living you cannot do this for even fun you cannot come here with $100 and play for longer than 10 minutes which is ridiculous. You can't have fun here. You'll never have fun here no matter what they give you to eat or to go to sleep in that it's a nice hotel it's older but it's nice not complaining but you're here to make have fun and have a chance they don't give you a chance. Good luck if you come here because if you ever hit here, you were one of the lucky for you I will take your money and run across the border to Hinckley or anywhere else because the pay is way way higher and way better than the perks are a lot more appropriate for what you're getting. Take care nice talking to you. Thank you. read more

Sad separation Forty bucks down the toilet Why did I come here? I am not a huge gambler. Losing 100 bucks pisses me off far more than winning 100 bucks excites me (or any amount of money for that matter). Casinos in the Midwest are usually pretty depressing places, unless you are winning. Filled with those who have given up on life and those who have had life pass them by. Yes, I am stereotyping. I am also keenly aware of the devastating toll that gambling addiction takes on many. All that being said, I usually manage to find myself at a local casino a couple of times a year. It seems like I have had better luck at Turtle Lake than any of the other nearby Casinos. Unfortunately, it is a further drive for most. I don't think I've ever won much of anything at TI. Mystic is kind of pointless to me. What is the point of going to a casino if you can't have an adult beverage or seven? Shouldn't knock Mystic too hard as I did leave up a cool G the last time I was there a couple years ago. Careful with the video poker machines here at Turtle Lake, the max is something like 10 credits not the customary five. My first hand was an expensive one. Lost my forty in no time at all and was out the door. At least the beer was cheap - $2.75 for a pint. If I had won a decent amount of money, this would probably be a three star review or more (depending on how much was won). read more

It is best if you don't have to stay long...as far as I know there is no smoke free area. The employees are friendly and the food is delicious. read more

St. Croix Casino - Turtle Lake theme... - Casinos Near Me - Turtle Lake, Wisconsin

IF YOU GAMBLE AT TURTLE PLEASE READ THIS Grand casino has their, this is my grand casino story marketing thing. If you gamble in the area please read this..this is my St.Croix, turtle lake casino story. Last night was on my way to visit my girlfriend in poskin, thought I would stop at turtle lake to try $50. Anybody who knows me, knows I gamble alot, so over the past 15 years I've lived around here. I have donated major amounts of money to this casino. Anyway I sit down at a machine put $10 in hit nothing, put $20 in the same bank of machines, notta. Put my last $20 in there thinking I will be out quick, which happens alot. Security comes up and asks for my I.D., it was weird but they are doing drawings so being the optimist that I am I think for a second that maybe I win a prize. Lol not really an optimist and definitely wasn't a prize. Security tells me I owe them $100. I'm thinking wtf...as the security or whatever they were, begins to tell me that 15 months ago when I won a large jackpot, which I had taken partial cash and partial check payment for. When we went back and had the check cashed there at the cage for over $5000 they allegedly over paid me $100 and proceeded to ask me to pay it last night, which I said I put my last $20 on me in the machine, I'm in shock this is even happening and then to get asked pretty rudely "that's all you have, don't you have a credit card?" No and seriously??? Wtf I have been in the casino many times since that payout and we gambled that night for hours after cashing the check. This payout was at the cage it's a large payout so someone was physically watching over this girl's shoulder as she payed me and ya know the cameras are watching closely on large payouts. I had no idea she overpaid me, she counted it out we each took a couple hundred off top to gamble the rest went in my pocket. Nobody is gonna stand there and recount $5000 and some dollars. This infuriates me, I was shaking. I have been there many times since payout and we gambled the night you payed me!!! You choose 15 months later to harass me over $100 that I didn't know you gave me!! If you did...so now I'm not allowed to gamble at turtle lake until I pay them that $100. They lost alot more than $100 dollars tonight because I will never set foot in that casino again. Over the years I have paid alot more than I ever got back and this was beyond ridiculous and bad business. There's my St.Croix Casino Turtle Lake story , make the drive someplace else read more

No pool. Pool has been closed for 3 years. Although website states falsely " you will enjoy easy access to our indoor pool and whirlpool". Upon arrival, there is a large permanent sign at check in that states pool is under construction. When asked if it would be open the following day, front desk staff chuckled and said it has been closed for 3 years. When we asked why website hasn't been updated to reflect no pool...we were told casino runs website so they don't have control over website. We asked to speak to a manager and were told the managers are " too good to work weekends". Do not stay here unless you have zero other options available. read more

What a joke! If you're looking to laugh and hang out with family then this is the worst place you can imagine! Talk about a bunch of grumps and horribly rude employees. No smiles no service just plain rude ! And forget about having a few drinks because they'll cut you off for no reason, seems the manager has issues with fales and is on a total power trip . Besides the bartender asks like this,"what do you want?" Wow! We left and will never return to this crappy joint. Thanks Wisconsin you suck horribly read more

It's hard to believe anyone would actually rate this hotel with 5 stars. I would say possibly if your a pirate hooker or a junkie this is the hotel for you. Let me start with the numerous "no drug" policy signs that welcome you at the door, to the syringe throw away boxes in every room. The hotel was probably the worst I've ever stayed in. I don't know what was noisiest the squeaky uncomfortable bed or the busy highway right outside my window. Was not a comfortable stay, the bathroom was hardly an upgrade from a jail cell also unequipped with fan. The casino was alright without much payout I would say busy but not many wins per person and rather outdated games. I'm local enough where I would possibly go back to gamble sometime but I would never ever recommend staying at this horrible hotel. I would recommend bulldozing the entire lot and starting fresh with something more Vegas like. read more

I have been going to this casino for a few years, far more frequently than I should have been, but 2 days ago was the end of it for me. As I walked in and raised my sleeve for the security guard to take my temp, she snapped at me "I need skin ma'am". There was no one behind me and I was clearly raising my sleeve, the need for the attitude seemed unnecessary. As I started playing, a couple came and sat on the machine next to me. Not only was the husband rude to his wife the entire time, he was loud, to the point it sounded like he was yelling as he spoke to anyone who talked to him. While he was playing, a gentleman who clearly worked for the casino (black pants, white shirt, radio, definitely not maintenance, security, wait staff, he was certainly upper management) came along and began chatting with the patron, it was very clear, very quickly they were friends, discussing vacation plans, wives, kids, pets. During the 20-30 minutes they chatted, the patron kept complaining to his friend the machines were tight he "couldn't get a bonus for nothin'". The employee said he had to get back to work and left. 10-15 minutes later he returned to chat with his friend some more and his friends machine started hitting bonus after bonus, including a hand payout. That right there ended my interest in the Turtle Lake, WI casino. Apparently you can win if you know the right people. It could be possible it was just a coincidence, but it was pretty convenient one if it was. read more

I had stopped in for lunch while waiting for a meeting. The price for the Buffet was great 7.99 and my server went above making me feel comfortable. They put me in the back corner by the desert station which made me feel cramped and didn't have much room. I would say the lunch selection was good try had three types of wings , Salisbury steak, a taco bar and your typical salad bar. The desert selection was not bad with ice cream and toppings along with a selection of cakes, pies and cookies. If you're looking for a quick decent lunch try stopping here. read more

Was playing blackjack and got a blackjack and got paid and the dealer then flipped her cards and she had blackjack. Then they asked for "their" money back b/c the light malfunctioned and didn't call dealer blackjack. Manager came over and asked for money back and I said no, so now I'm banned from the casino. Never heard of anything like it. Would not go back to that casino after the fact they wanted their money back anyway. Not my fault the light malfunctioned. I won the money fair and square read more

This place is the WORST. My husband and I came here with a group of friends. We first stopped to get drinks at the bar where the bartender Jody completely ignored our presence until one of our friends (a person she knew) showed up. Her service was SO bad we had to have our friend get our drinks for us or we would never get served. After an hour wait we finally got into the not-busy restaurant (food was mediocre), and then went to gamble. After another hour of watching my friends, a girlfriend and I went to the bar in an attempt to grab drinks. It was empty, yet AGAIN we sat and waited as Jody ignored us. While we waited we struck up a conversation with a couple guys at the bar. One of them was pretty wasted and ended up dumping one beer over the bar and another one on me. No big deal, like I've never spilled a beer before, but the most ridiculous thing happened about 20 minutes later. I was pulled aside by a security officer and asked to leave because they felt I was intoxicated. You have GOT to be kidding!!! I was absolutely baffled! I have never, EVER been kicked out of any place in my entire LIFE. Not only that, but the dude spilling beer everywhere continued to be served! After leaving, our friend who is a regular at this dump, said it was a small town and more than likely I was talking to the wrong person...meaning a regular with a jealous girlfriend. Unbelievable. Need less to say I will never step another foot into this pathetic excuse for a casino. Service stinks, the whole place LITERALLY stinks, and if you aren't an inbred hick there is a good chance they'll refuse to serve you. Worst experience in my entire life!!! read more

Love this place. If you're in a hurry they have a paper shredder that you can put your money in at the door and just leave. Buffet is awesome for the price of around $7. Shrimp, desserts, Prime Rib...yummy. Live craps...not to be confused with live crabs, definitely a night I would like to forget... The big casinos in Minnesota don't have it or "reel" slots. Gotta love the fact that they put no effort into the exterior of the building...trashy? :D read more

Dirty, smokey, and not the best vibes. Some of the staff was cool, some were not. Most of the people here were typical casino bums you can tell are going nowhere fast in life. Bad vibes overall. Probably because I'm just sick of gambling in general, but I think people should avoid coming to places like this. I've been hooked on gambling for awhile and it's really affected my life badly. Don't waste your time or money or energy. Much better things in life to do. The types of people drawn to casinos in general is very telling of how good of a life choice it is. Remember that! read more

We we're on a company Christmas trip and we're treated terribly by a blackjack dealer to the point we're we were insulted verbally and yelled at. Also, at 1:54 a waitress came around and geabbed all alcoholic beverages without notice. The person was coming back from the bathroom and the waitress refused to give her the 6 minutes to finish the last 2 sips and then proceeded to take the cup and poor it out on the carpet and walk away. we advised the higher ups and were told too bad. Highly suggest a different casino. read more

Visited my friend this past weekend who lives in balsam lake. Not much to do around these parts in the winter. This is a standard little Indian casino, people smoke everywhere...free coffee and soda/pop, $5 prime rib sandwich at the sandwich shop which was not only tasty but light on your wallet after getting fleeced from some tight slot machines! They had some table games on the center of the floor, I found a nice empty blackjack table...it had a $25 minimum, I still sat down and managed to win $200 so I'm giving this place an extra star for that! read more

WORST BUFFET EVER! I would give it a -4 stars if possible. It was that bad! Only thing I enjoyed was the ice cream. YUCK! As for the casino it's pretty fun but dirty and stinky! Ewww! I saw a person multiple times that I have officially nicknamed Methy McMetherton. I talked to security and I mentioned she wasn't looking well. Apparently she's there all the time and it's what she does. There are plenty of slots,table games, and poker games. read more

The hotel was ok. Our door to our room had to pulled shut (really hard) in order for it to close at all. The Casino is dark, smokey and relatively boring. Don't expect to be greeted warmly by the staff if you're going there to have fun and enjoy yourself. They are really only used to seniors sitting quietly and minding their own business. read more

Quite small compared to the California casinos. However it was ok. There were a lot of tables but only few tables were actually being played. We went in a group of four. One of us won a lot of money. Yes people smoke and it was quite smelly, but I was able to tolerate it. Drinks are soda in a stylophone cup - and self serve of you don't want to pay tip. I would probably not go again though. The place needs to be updated. Games need to be updated and the place need a remodel. read more

Food prices have risen--food nasty-a waste of money in the Casino-just cutting own throats--only good thing is they made a lounge out of the old gift shop,,so tired of asking seniors are you playing this Machine, because after they run out of money,,was no place to go and wait for their BUS.. read more